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IBM IT Support

Rav Ahuja, Skills Network, Amy Norton, and IBM Skills Network Team
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What's inside

Seven courses

Introduction to Networking and Storage

(12 hours)
Jumpstart your IT career with this beginner-friendly course! You'll learn networking fundamentals, including network types, cables, topologies, and models. You'll also learn how to set up and configure wired and wireless networks, diagnose and troubleshoot network connectivity issues, and use command line utilities and network tools.
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Introduction to Technical Support

(12 hours)
Technical Support professionals are in great demand! This course introduces you to the field of IT support, including the roles and responsibilities of Technical Support professionals and the different career paths you can take. You will also learn about the basics of the technology that technical support professionals use and gain insights into performance evaluation, career paths, and industry-recognized certifications.
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Introduction to Software, Programming, and Databases

(18 hours)
Take the next step in your IT professional journey with this self-paced, beginner-friendly course! This course covers software basics, cloud computing, web browsers, application development concepts, programming languages, and database fundamentals.
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Technical Support (IT) Case Studies and Capstone

(10 hours)
In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional.
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Introduction to Hardware and Operating Systems

Get ready to enter the thriving field of Information Technology (IT), with job-ready skills! This beginner-friendly course provides the core hardware and operating system knowledge needed by anyone new to IT and computer hardware who wants to start a new career in technology, including IT Support, Networking, Cybersecurity, and Software Development.
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Introduction to Cybersecurity Essentials

With this beginner-friendly course, learn fundamental Cybersecurity skills crucial for anyone using computing devices and connecting to the Internet.
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Introduction to Cloud Computing

(12 hours)
Start your cloud computing journey with this self-paced introductory course! Whether you need general cloud computing knowledge for school or business, or you are considering a career change, this beginner-friendly course is right for you. You’ll learn about essential characteristics of cloud computing and emerging technologies supported by cloud.
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Time
3840 hours
Via
Coursera
Institution
IBM
Instructors
Rav Ahuja
Skills Network
Amy Norton
IBM Skills Network Team
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