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Heather Ackmann, Alan Ackmann, Casey Ayers, Jason Alba, Rob Conery, Stephen Haunts, Amber Israelsen, Glenn Weadock, Fran Gilbane, Rich Gilbane, John Papa, Boris Hristov, and Dan Appleman

What You'll Learn

  • Understanding your Audience
  • Becoming a Better Listener
  • Avoiding Common Writing Mistakes
  • Effective Email Communication
  • Effective Phone Skills
  • How to Run Effective Meetings
  • Read more

    What You'll Learn

  • Understanding your Audience
  • Becoming a Better Listener
  • Avoiding Common Writing Mistakes
  • Effective Email Communication
  • Effective Phone Skills
  • How to Run Effective Meetings
  • Being a Better Communicator: Grammar, De-jargoning, and Articulation
  • Writing in the Workplace: Email, Memos, Reports, and Social Messaging
  • VoIP and Web Calls: Tips for Better Remote Communications
  • Employee Course: Difficult Conversations and Friendlier Workplaces
  • End-user Communications for Better IT
  • Introduction to Presentation Design
  • The Art of Public Speaking and Effective Presentations
  • Writing Process Instructions and Directions
  • Writing Better Technical Reports
  • Technical Writing: Documentation on Software Projects
  • Visual Communication: Creating Engaging and Effective Technical Diagrams
  • Objectivity in Data Visualization
  • Communicating Data and Analysis Results
  • Speaking Fundamentals
  • Presenting to the Boss(es)
  • Enroll now

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    What's inside

    Ten courses

    Becoming a Better Listener

    (1 hours)
    Improve your listening skills to enhance your career and become a valuable asset. Learn active listening techniques to demonstrate empathy and foster better relationships.

    Effective Email Communication

    (1 hours)
    Effective email communication is critical to career relationships and business success. Learn the basics of solid email communication here.

    Writing in the Workplace: Email, Memos, Reports, and Social Messaging

    (3 hours)
    Effective professional writing is one of the main driving forces of a productive workplace. This course covers the most common features and forms of everyday workplace writing, as well as strategies for creating and refining such writing.

    VoIP and Web Calls: Tips for Better Remote Communications

    (1 hours)
    With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.

    Writing Process Instructions and Directions

    (1 hours)
    Process instructions and directions are common writing tasks for IT professionals. This course covers writing introductions, managing safety warnings, formatting steps, analyzing audiences, working with visuals, and developing troubleshooting sections.

    Writing Better Technical Reports

    (1 hours)
    Technical reports demand attention to structure, word choice, and style. This course shows how to be a better writer.

    Technical Writing: Documentation on Software Projects

    (3 hours)
    This course covers the fundamentals of writing effective software documentation. Whether you need to document requirements, architecture/design, code, test plans, or manuals for end users, this course gives you tips and best practices to do it all.

    Objectivity in Data Visualization

    (2 hours)
    The ability to interpret the truth, accuracy, and objectivity in data visualizations is incredibly important. This course will teach you these skills. We live in a period of time where we can capture and process unbelievable amounts of data. In this course, you'll gain the ability to evaluate the truth, accuracy, and objectivity of data and visualizations both for creating visualizations and for interpreting those created by others.

    Speaking Fundamentals

    (4 hours)
    In this course, Scott Hanselman and Rob Conery teach you how to present technical subjects effectively.

    Presenting to the Boss(es)

    (2 hours)
    This course prepares you to make impactful presentations to your boss, executives, or others who can significantly impact your career or project.

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