VoIP and Web Calls: Tips for Better Remote Communications from Pluralsight

With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.

With more and more employees working remotely, remote communication skills have become increasingly important. This is especially true of VoIP or web-calls. However, in a world full of distractions, deadlines, competing time zones, and a dizzying array of tools, how can you maximize the time you have on these calls? How can you effectively transition from communicating face-to-face with someone in an office to communicating with someone who's perhaps half a world away? In this course, VoIP and Web Calls: Tips for Better Remote Communications, you'll learn this and much more. First you'll learn how to prepare for the call. Then you'll learn how to effectively lead or participate in the call. Finally you'll explore the actions to take after the call is complete. When you're finished with this course, you'll have a solid understanding of remote communications and how they can help you move forward as an effective communicator in your field.

What's inside

Syllabus

Course Overview

Course Introduction

Before the Call: Scheduling and Preparing

During the Call: Managing and Participating

After the Call: Summarizing and Following Up

Course Summary and Next Steps

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides a foundation for the use of VoIP in remote work

Covers various aspects of remote communication, including preparation, participation, and follow-up

Suitable for individuals looking to enhance their remote communication skills

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in VoIP and Web Calls: Tips for Better Remote Communications with these activities:

Review basic communication theory

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This activity will strengthen your foundational understanding of crucial communication principles, helping you engage more effectively in web calls.

Browse courses on Communication Theory

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Revisit key concepts in communication theory, such as the sender-receiver model and message encoding.
Identify different communication channels and their strengths and weaknesses.

Read 'Remote Work Revolution' by Tsedal Neeley

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Gain insights into the transformative impact of remote work and explore strategies for effective remote communication from a renowned expert in the field.

View The Digital Mindset: What It Really Takes to... on Amazon

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Identify key concepts in the book related to remote communication.
Summarize and reflect on the author's perspectives and recommendations.

Explore best practices for web call etiquette

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Enhance your understanding of effective communication strategies by exploring best practices for web call etiquette.

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Identify and apply best practices for audio and video setup.
Master the art of active listening and engagement to enhance communication.

Four other activities

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Role-play common web call scenarios

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Simulate real-world web call situations to sharpen your communication skills and build confidence.

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Prepare for role-plays by identifying potential scenarios and challenges.
Engage in role-playing exercises with a partner, alternating between leading and participating roles.
Reflect on the role-plays to identify areas for improvement and continued growth.

Create a cheatsheet for effective web call participation

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Solidify your understanding of key concepts by creating a cheatsheet that summarizes essential tips for effective web call participation.

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Identify key principles of web call participation.
Organize your cheatsheet into logical sections covering topics like etiquette, engagement, and technical considerations.

Initiate a personal project focused on improving remote communication skills

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Embark on a hands-on project to apply and refine your remote communication skills in a practical setting.

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Identify a specific area of remote communication you want to develop.
Set clear goals and milestones for your project.
Gather resources and materials to support your project.
Implement your project and track your progress regularly.

Volunteer as a mentor or tutor for individuals seeking to enhance their remote communication skills

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Share your knowledge and contribute to the community by mentoring or tutoring individuals seeking to improve their remote communication skills.

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Identify mentorship or tutoring opportunities within relevant organizations or platforms.
Prepare materials and resources to support your mentees or students.
Provide guidance, feedback, and support to help learners develop their remote communication skills.

Career center

Learners who complete VoIP and Web Calls: Tips for Better Remote Communications will develop knowledge and skills that may be useful to these careers:

Communications Manager

A Communications Manager can oversee the communications of a team, department, or organization as a whole. Communications Managers often lead projects such as: internal and external communications, public relations, social media strategy, and crisis communications. To be successful as a Communications Manager, you will need to develop exceptional communication skills, including interpersonal communication skills, verbal communications skills, and written communication skills. This course will teach you key concepts and techniques used by those in this profession.

See salaries and explore the career path for Communications Manager

Public relations manager

A Public Relations Manager is responsible for an organization's public image and reputation. Managers in this role help an organization convey its message to the public through a variety of channels, including the media, social media, and public events. If you wish to succeed in this role, you will need to develop exceptional communication and interpersonal skills and have a deep understanding of communications strategy. This course can help you to prepare for this career by teaching you the fundamentals of communications strategy, as well as the methods for implementing this strategy.

See salaries and explore the career path for Public relations manager

Digital Marketing Manager

Digital Marketing Managers plan and execute marketing campaigns that use digital technologies and media. These professionals are typically responsible for developing and implementing marketing strategies that leverage digital channels such as email, search engines, social media, and websites. To be successful in this role, you will need a deep understanding of digital marketing principles and techniques. This course can help you build the foundational skills needed for success by providing you with practical tips for better remote communications.

See salaries and explore the career path for Digital Marketing Manager

Marketing Manager

Marketing Managers play a critical role in developing, executing, and managing marketing strategies and campaigns. These professionals are responsible for overseeing all aspects of marketing, including market research, product development, pricing, promotion, and distribution. To excel in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of marketing principles. This course will help you to develop the skills and knowledge you need to be successful as a Marketing Manager.

See salaries and explore the career path for Marketing Manager

Event Planner

Event Planners are responsible for planning and executing events of all sizes and types. These professionals work with clients to determine the event's goals and objectives, and then develop and implement a plan to achieve those goals. To be successful, Event Planners need to have exceptional communication skills, both written and verbal, as well as a strong understanding of event planning principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Event Planner

Public Relations Specialist

Public Relations Specialists are responsible for building and maintaining relationships with the media, as well as other key stakeholders. These professionals work to promote an organization's image and reputation, and to manage its communications with the public. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of public relations principles. This course can help you build the foundational skills needed for success by providing you with practical tips for better remote communications.

See salaries and explore the career path for Public Relations Specialist

Sales Manager

Sales Managers are responsible for leading and managing a team of salespeople. These professionals are responsible for developing and implementing sales strategies, as well as for motivating and training their team. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of sales principles. This course can help you develop the skills and knowledge you need to be successful as a Sales Manager.

See salaries and explore the career path for Sales Manager

Customer Success Manager

Customer Success Managers are responsible for ensuring that customers are successful in using a company's products or services. These professionals work with customers to identify their needs and goals, and then develop and implement plans to help them achieve those goals. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of customer service principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Customer Success Manager

Project Manager

Project Managers are responsible for planning, executing, and closing projects. These professionals work with stakeholders to define the project's scope, goals, and objectives, and then develop and implement a plan to achieve those goals. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of project management principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Project Manager

Business Analyst

Business Analysts are responsible for analyzing business processes and systems to identify areas for improvement. These professionals work with stakeholders to define the project's scope, goals, and objectives, and then develop and implement a plan to achieve those goals. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of business analysis principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Business Analyst

Recruiter

Recruiters are responsible for finding and hiring qualified candidates for open positions. These professionals work with hiring managers to identify the skills and experience needed for a particular role, and then develop and implement a plan to attract and hire the best candidates. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of recruiting principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Recruiter

Account Manager

Account Managers are responsible for managing relationships with clients. These professionals work with clients to identify their needs and goals, and then develop and implement plans to help them achieve those goals. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of account management principles. This course can help you build the communication skills needed for success.

See salaries and explore the career path for Account Manager

Technical Writer

Technical Writers are responsible for creating and maintaining documentation for technical products and services. These professionals work with subject matter experts to gather information and then develop and write clear and concise documentation. To be successful in this role, you will need exceptional writing skills, as well as a deep understanding of technical writing principles. This course can help you build the communication skills needed for success.

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Instructional Designer

Instructional Designers are responsible for designing, developing, and delivering learning experiences. These professionals work with subject matter experts to gather information and then develop and write clear and concise learning materials. To be successful in this role, you will need exceptional communication skills, as well as a deep understanding of instructional design principles. This course can help you build the communication skills needed for success.

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Training Manager

Training Managers are responsible for planning, developing, and delivering training programs. These professionals work with subject matter experts to gather information and then develop and write clear and concise training materials. To be successful in this role, you will need exceptional communication skills, as well as a deep understanding of training management principles. This course can help you build the communication skills needed for success.

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