OpenCourser brand icon
Sign in
We may earn an affiliate commission when you visit our partners.
Course Discontinued We've found some alternatives for you:

Top Active Alternatives

VoIP and Web Calls: Tips for Better Remote Communications is no longer accepting new enrollments. We've matched the highest-rated active courses in this subject:

Read Reviews → Enroll Active
Read Reviews → Enroll Active
Read Reviews → Enroll Active
Pluralsight logo

VoIP and Web Calls

Tips for Better Remote Communications

Amber Israelsen

With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.

Read more

With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.

With more and more employees working remotely, remote communication skills have become increasingly important. This is especially true of VoIP or web-calls. However, in a world full of distractions, deadlines, competing time zones, and a dizzying array of tools, how can you maximize the time you have on these calls? How can you effectively transition from communicating face-to-face with someone in an office to communicating with someone who's perhaps half a world away? In this course, VoIP and Web Calls: Tips for Better Remote Communications, you'll learn this and much more. First you'll learn how to prepare for the call. Then you'll learn how to effectively lead or participate in the call. Finally you'll explore the actions to take after the call is complete. When you're finished with this course, you'll have a solid understanding of remote communications and how they can help you move forward as an effective communicator in your field.

This course is no longer available. Find something similar by browsing:
VoIP Web Calls Remote communication Video Conferencing Team Collaboration Virtual Meetings Active Listening

What's inside

Syllabus

Course Overview
Course Introduction
Before the Call: Scheduling and Preparing
During the Call: Managing and Participating
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Provides a foundation for the use of VoIP in remote work
Covers various aspects of remote communication, including preparation, participation, and follow-up
Suitable for individuals looking to enhance their remote communication skills

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.
Save

Reviews summary

Practical tips for effective remote calls

According to learners, this course offers practical and actionable tips for navigating the complexities of remote communication. Students found the structure, which covers preparation before, participation during, and follow-up after calls, to be highly beneficial. Many appreciated the focus on effective communication strategies and managing distractions in a remote setting. While largely positive for those seeking to improve basic to intermediate remote call skills, some more experienced professionals might find parts of the content to be foundational rather than advanced. It's especially useful for new remote workers or those looking to refine their virtual meeting etiquette.
Highly beneficial for those new to remote communication.
"As someone new to remote work, this course laid a strong foundation for me."
"I learned many basic etiquette rules for online meetings that I wasn't aware of."
"Perfect for individuals looking to get started with effective virtual collaboration."
Presents a logical flow from preparation to follow-up.
"The breakdown into 'before, during, and after' the call made the content easy to follow."
"I really appreciated the systematic approach to remote communication skills."
"The course structure helped me organize my thoughts on virtual meeting best practices."
Provides actionable tips for remote communication.
"I found the tips incredibly actionable and immediately applicable to my daily remote work."
"The strategies for managing distractions during web calls were eye-opening and very helpful."
"This course gave me concrete steps to improve my virtual meeting effectiveness."
Not suitable for advanced users or technical troubleshooting.
"I was hoping for more in-depth technical solutions for common VoIP issues, but it's not covered."
"For seasoned remote professionals, some topics might feel like common sense."
"Don't expect advanced network configurations or detailed software comparisons here."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in VoIP and Web Calls: Tips for Better Remote Communications with these activities:
Review basic communication theory
This activity will strengthen your foundational understanding of crucial communication principles, helping you engage more effectively in web calls.
Browse courses on Communication Theory
Show steps
  • Revisit key concepts in communication theory, such as the sender-receiver model and message encoding.
  • Identify different communication channels and their strengths and weaknesses.
Read 'Remote Work Revolution' by Tsedal Neeley
Gain insights into the transformative impact of remote work and explore strategies for effective remote communication from a renowned expert in the field.
View The Digital Mindset: What It Really Takes to... on Amazon
Show steps
  • Identify key concepts in the book related to remote communication.
  • Summarize and reflect on the author's perspectives and recommendations.
Explore best practices for web call etiquette
Enhance your understanding of effective communication strategies by exploring best practices for web call etiquette.
Show steps
  • Identify and apply best practices for audio and video setup.
  • Master the art of active listening and engagement to enhance communication.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-play common web call scenarios
Simulate real-world web call situations to sharpen your communication skills and build confidence.
Show steps
  • Prepare for role-plays by identifying potential scenarios and challenges.
  • Engage in role-playing exercises with a partner, alternating between leading and participating roles.
  • Reflect on the role-plays to identify areas for improvement and continued growth.
Create a cheatsheet for effective web call participation
Solidify your understanding of key concepts by creating a cheatsheet that summarizes essential tips for effective web call participation.
Show steps
  • Identify key principles of web call participation.
  • Organize your cheatsheet into logical sections covering topics like etiquette, engagement, and technical considerations.
Initiate a personal project focused on improving remote communication skills
Embark on a hands-on project to apply and refine your remote communication skills in a practical setting.
Show steps
  • Identify a specific area of remote communication you want to develop.
  • Set clear goals and milestones for your project.
  • Gather resources and materials to support your project.
  • Implement your project and track your progress regularly.
Volunteer as a mentor or tutor for individuals seeking to enhance their remote communication skills
Share your knowledge and contribute to the community by mentoring or tutoring individuals seeking to improve their remote communication skills.
Show steps
  • Identify mentorship or tutoring opportunities within relevant organizations or platforms.
  • Prepare materials and resources to support your mentees or students.
  • Provide guidance, feedback, and support to help learners develop their remote communication skills.

Career center

Learners who complete VoIP and Web Calls: Tips for Better Remote Communications will develop knowledge and skills that may be useful to these careers:
Communications Manager
A Communications Manager can oversee the communications of a team, department, or organization as a whole. Communications Managers often lead projects such as: internal and external communications, public relations, social media strategy, and crisis communications. To be successful as a Communications Manager, you will need to develop exceptional communication skills, including interpersonal communication skills, verbal communications skills, and written communication skills. This course will teach you key concepts and techniques used by those in this profession.
See salaries and explore the career path for Communications Manager
Public relations manager
A Public Relations Manager is responsible for an organization's public image and reputation. Managers in this role help an organization convey its message to the public through a variety of channels, including the media, social media, and public events. If you wish to succeed in this role, you will need to develop exceptional communication and interpersonal skills and have a deep understanding of communications strategy. This course can help you to prepare for this career by teaching you the fundamentals of communications strategy, as well as the methods for implementing this strategy.
See salaries and explore the career path for Public relations manager
Digital Marketing Manager
Digital Marketing Managers plan and execute marketing campaigns that use digital technologies and media. These professionals are typically responsible for developing and implementing marketing strategies that leverage digital channels such as email, search engines, social media, and websites. To be successful in this role, you will need a deep understanding of digital marketing principles and techniques. This course can help you build the foundational skills needed for success by providing you with practical tips for better remote communications.
See salaries and explore the career path for Digital Marketing Manager
Marketing Manager
Marketing Managers play a critical role in developing, executing, and managing marketing strategies and campaigns. These professionals are responsible for overseeing all aspects of marketing, including market research, product development, pricing, promotion, and distribution. To excel in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of marketing principles. This course will help you to develop the skills and knowledge you need to be successful as a Marketing Manager.
See salaries and explore the career path for Marketing Manager
Event Planner
Event Planners are responsible for planning and executing events of all sizes and types. These professionals work with clients to determine the event's goals and objectives, and then develop and implement a plan to achieve those goals. To be successful, Event Planners need to have exceptional communication skills, both written and verbal, as well as a strong understanding of event planning principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Event Planner
Public Relations Specialist
Public Relations Specialists are responsible for building and maintaining relationships with the media, as well as other key stakeholders. These professionals work to promote an organization's image and reputation, and to manage its communications with the public. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of public relations principles. This course can help you build the foundational skills needed for success by providing you with practical tips for better remote communications.
See salaries and explore the career path for Public Relations Specialist
Sales Manager
Sales Managers are responsible for leading and managing a team of salespeople. These professionals are responsible for developing and implementing sales strategies, as well as for motivating and training their team. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of sales principles. This course can help you develop the skills and knowledge you need to be successful as a Sales Manager.
See salaries and explore the career path for Sales Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are successful in using a company's products or services. These professionals work with customers to identify their needs and goals, and then develop and implement plans to help them achieve those goals. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of customer service principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Customer Success Manager
Project Manager
Project Managers are responsible for planning, executing, and closing projects. These professionals work with stakeholders to define the project's scope, goals, and objectives, and then develop and implement a plan to achieve those goals. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of project management principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Project Manager
Business Analyst
Business Analysts are responsible for analyzing business processes and systems to identify areas for improvement. These professionals work with stakeholders to define the project's scope, goals, and objectives, and then develop and implement a plan to achieve those goals. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of business analysis principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Business Analyst
Recruiter
Recruiters are responsible for finding and hiring qualified candidates for open positions. These professionals work with hiring managers to identify the skills and experience needed for a particular role, and then develop and implement a plan to attract and hire the best candidates. To be successful in this role, you will need strong communication skills, both written and verbal, as well as a deep understanding of recruiting principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Recruiter
Account Manager
Account Managers are responsible for managing relationships with clients. These professionals work with clients to identify their needs and goals, and then develop and implement plans to help them achieve those goals. To be successful in this role, you will need exceptional communication skills, both written and verbal, as well as a deep understanding of account management principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Account Manager
Technical Writer
Technical Writers are responsible for creating and maintaining documentation for technical products and services. These professionals work with subject matter experts to gather information and then develop and write clear and concise documentation. To be successful in this role, you will need exceptional writing skills, as well as a deep understanding of technical writing principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Technical Writer
Instructional Designer
Instructional Designers are responsible for designing, developing, and delivering learning experiences. These professionals work with subject matter experts to gather information and then develop and write clear and concise learning materials. To be successful in this role, you will need exceptional communication skills, as well as a deep understanding of instructional design principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Instructional Designer
Training Manager
Training Managers are responsible for planning, developing, and delivering training programs. These professionals work with subject matter experts to gather information and then develop and write clear and concise training materials. To be successful in this role, you will need exceptional communication skills, as well as a deep understanding of training management principles. This course can help you build the communication skills needed for success.
See salaries and explore the career path for Training Manager

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in VoIP and Web Calls: Tips for Better Remote Communications.
Cover image
Remote, Inc.
Save
Provides a comprehensive overview of remote work, including strategies and best practices for effective communication and collaboration. It also discusses the challenges and opportunities of remote work and how to create a successful remote work environment.
Remote, Inc.: How to Thrive at Work . . . Wherever...
Hardcover
$$
Remote, Inc.: How to Thrive at Work . . . Wherever...
Kindle Edition
$$
Cover image
Generative AI: The Insights You Need from Harvard...
Save
Explores the broader context of remote work, discussing the challenges and opportunities it presents. It provides insights into creating a successful and sustainable remote work environment, including tips for effective communication and collaboration.
Generative AI: The Insights You Need from Harvard...
Paperback
$$
Generative AI: The Insights You Need from Harvard...
Kindle Edition
$$
Cover image
The Art of Communication
Save
Provides a comprehensive overview of the art of communication, including principles and techniques for effective communication in a variety of contexts. It covers both verbal and non-verbal communication, and discusses the importance of listening and empathy.
Creating Effective Groups
Paperback
$$
Creating Effective Groups: The Art of Small Group...
Paperback
$$$
The Art of Communication
Paperback
$$
The Art of Communication
Paperback
$$
Creating Effective Groups: The Art of Small Group...
Paperback
$$
Creating Effective Groups: The Art of Small Group...
Kindle Edition
$$
The Art of Communication: Improving Your...
Kindle Edition
$$
Cover image
Leading Virtual Project Teams
Save
Delves into the dynamics of virtual teams, addressing issues such as trust-building, communication, conflict resolution, and goal alignment. It offers practical advice and case studies to help teams navigate the challenges of working remotely.
Leading Virtual Project Teams: Adapting Leadership...
Paperback
$$
Leading Virtual Project Teams: Adapting Leadership...
Hardcover
$$$
Leading Virtual Project Teams: Adapting Leadership...
Kindle Edition
$$
Cover image
Running Remote
Save
Provides a comprehensive overview of remote work management, covering topics such as hiring, onboarding, performance evaluation, and team culture. It offers insights into creating a high-performing remote workforce.
Running Remote: Master the Lessons from the World’s...
Kindle Edition
$$
Cover image
E-collaborations and Virtual Organizations
Save
This quick guide provides an overview of essential virtual collaboration tools, including video conferencing, project management, and communication platforms. It offers tips and recommendations for selecting and using the right tools to enhance remote collaboration.
E-Collaboration And Virtual Organizations: 1st...
Hardcover
$$$
Cover image
Remote Work Revolution
Save
Provides a deeper dive into the research and data behind the remote work revolution. It explores the benefits, challenges, and implications of remote work on individuals, teams, and organizations.
Remote Work Revolution: Succeeding from Anywhere
Hardcover
$
REMOTE WORK REVOLUTION
Hardcover
$$
Remote Work Revolution: Succeeding from Anywhere
Kindle Edition
$$
Cover image
It Doesn't Have to Be Crazy at Work
Save
Provides a comprehensive overview of remote work, discussing the benefits, challenges, and best practices. It offers insights into how to create a successful remote work environment for both individuals and organizations.
It Doesn't Have to Be Crazy at Work
Hardcover
$$
Rework Change The Way You Work Forever, It Doesn’t...
Paperback
$$$
It Doesn't Have to Be Crazy at Work
Kindle Edition
$$

Share

Help others find this course page by sharing it with your friends and followers:
Facebook
LinkedIn
Reddit
X
Link
Email

Similar courses

Here are nine courses similar to VoIP and Web Calls: Tips for Better Remote Communications.
Product Analytics and AI
Most relevant
Use Canva to Create an Interactive Mind Map
Most relevant
Enhance Organizational Communications with Slack
Most relevant
Getting Started with Azure DevOps Boards
Most relevant
Google Meet
Most relevant
Wireshark: Packet Analysis and Ethical Hacking: Core...
Most relevant
Up and Running with Microsoft Teams
Most relevant
Understanding Jira for users, managers and admins
Most relevant
The Complete JIRA Agile Project Management Course
Most relevant

Pluralsight Buyer Protection & Guarantee

Verified partner policies & purchase protections

Enterprise Technology Platform
Free Trial & Audit

10-Day Free Trial

10-day free trial (up to 200 minutes of content) with access to the Skills video library and skill assessments. Cancel before day 10 to avoid automatic conversion.

Return & Refund Policy

Cancel Anytime (Non-Refundable Once Billed)

Cancel easily online anytime before the 10-day trial expires to prevent billing. Once subscription fees are paid, individual subscriptions are non-refundable (cancellation stops future renewals).

Buyer Protections

Verified Academic & Industry Partner

Skill IQ and Role IQ diagnostic benchmark assessments, hands-on lab environments, and curated learning paths designed by technology leaders.

Key Purchase Protections
10-day free trial on individual Skills plans
Skill IQ assessments to benchmark proficiency
Cancel anytime online before trial ends without fees
Hands-on interactive labs and enterprise-grade tech content
OpenCourser Verified Partner Policy details last reviewed: 2026-10-22
Course image
Time
84 hours
Level
Introductory
Via
Pluralsight
Instructor
Amber Israelsen
Language
English
VoIP and Web Calls: Tips for Better Remote Communications belongs to the following collections:
  1. Communications for Technologists
  2. Business Communications with Data
  3. Communications for Technologists
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Provides a foundation for the use of VoIP in remote work
Covers various aspects of remote communication, including preparation, participation, and follow-up
Suitable for individuals looking to enhance their remote communication skills
Share this
Share to help others discover this course.
Facebook LinkedIn X Reddit Link Email
Begin learning today
This course is currently discontinued or unavailable. See active alternatives above.
Course Unavailable
Save for later
Add this course to your list. Find it anytime.
Save
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2025 OpenCourser