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Heather Ackmann, Alan Ackmann, Casey Ayers, Doru Catana, Jason Alba, Rob Conery, Stephen Haunts, Amber Israelsen, Glenn Weadock, Fran Gilbane, Rich Gilbane, John Papa, and Boris Hristov

Technology careers require more than just being knowledgeable in a particular tech field. Technologists must also possess excellent communication skills. This path is intended to provide practical advice for improving your verbal, written, remote & team communications, as well as your visual communications.

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Technology careers require more than just being knowledgeable in a particular tech field. Technologists must also possess excellent communication skills. This path is intended to provide practical advice for improving your verbal, written, remote & team communications, as well as your visual communications.

What You'll Learn

  • Verbal communication
  • Written communication
  • Remote and team communications
  • Visual Communications and Presentations
  • Enroll now

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    What's inside

    12 courses

    Crisis Communication and Technology: Communicating with Colleagues

    (2 hours)
    This course guides viewers through preparing for, communicating during, and evaluating crisis communication.

    Becoming a Better Listener

    (1 hours)
    Improve your listening skills to enhance your career and become a valuable asset. Learn active listening techniques to demonstrate empathy and foster better relationships.

    Writing Process Instructions and Directions

    (1 hours)
    Process instructions and directions are common writing tasks for IT professionals. This course covers writing introductions, managing safety warnings, formatting steps, analyzing audiences, working with visuals, and developing troubleshooting sections.

    Effective Email Communication

    (1 hours)
    Effective email communication is critical to career relationships and business success. Learn the basics of solid email communication here.

    Writing in the Workplace: Email, Memos, Reports, and Social Messaging

    (3 hours)
    Effective professional writing is one of the main driving forces of a productive workplace. This course covers the most common features and forms of everyday workplace writing, as well as strategies for creating and refining such writing.

    Technical Writing: Documentation on Software Projects

    (3 hours)
    This course covers the fundamentals of writing effective software documentation. Whether you need to document requirements, architecture/design, code, test plans, or manuals for end users, this course gives you tips and best practices to do it all.

    Communications for Better Technology Deployments

    (3 hours)
    Good software involves good communication. This course covers everything from a proper product launch to ongoing communication, offering great support, and fine-tuning your company message.

    Writing Better Technical Reports

    (1 hours)
    Technical reports demand attention to structure, word choice, and style. This course shows how to be a better writer.

    Help Desk Essentials: Customer Interaction

    (3 hours)
    Learn essential soft skills and customer service techniques for working on an IT help desk.

    VoIP and Web Calls: Tips for Better Remote Communications

    (1 hours)
    With more people working remotely, the importance of remote communication skills has never been greater. This course will teach you how to prepare for a web call, how to lead or participate in the call, and then how to take action afterwards.

    Speaking Fundamentals

    (4 hours)
    In this course, Scott Hanselman and Rob Conery teach you how to present technical subjects effectively.

    Presenting to the Boss(es)

    (2 hours)
    This course prepares you to make impactful presentations to your boss, executives, or others who can significantly impact your career or project.

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