OPERA PMS : Mastering Hotel Reservations from Udemy

Mastering Hotel Reservations (Basic-Advanced) is a course designed for learning how to create new reservations, check rates and availability, and understand rate function buttons. This course contains lessons on attaching multiple profiles to a reservation and generating confirmation letters. You will also learn how to search for, save and confirm reservations in addition to managing waitlist reservations. The following lessons are contained in this course:

New Reservations
Rate Query / Availability
Rate Functions
Rate Information
Additional Reservation Fields
Attach Additional Profiles
Save and Confirm Reservation
Search for Reservations
Wait List Reservation

This course also designed for learning how to search, edit and copy existing reservations. This course contains lessons on creating and managing reservation messages, alerts and traces. You will also learn how to cancel reservations, reinstate reservations, prevent a room number from being unassigned from a reservation, and change the profile associated with a reservation.

The following lessons are contained in this course:

Update a Reservation
Reservation Add On
Cancel a Reservation
Reinstate a Cancelled Reservation
Do Not Move Feature
Reservation Alerts
Reservation Traces
Reservation Messages
Change Name on Reservation

This course include an advanced reservation for learning how to create group block reservations, indicate a fixed rate for a reservation, and manage multiple rates on reservations. This course contains lessons on managing item inventory, setting up routing for direct bill reservations, and manage party reservations. You will also learn how to attach and manage deposit and cancellation rules.

The following lessons are contained in this course:

Group Block Reservations
Fixed Rates
Multiple Rates
Item Inventory
Add Item Inventory
Types of Routing
Routing for Direct Bill
Create a Share using a Profile
Create a Share for existing Reservation
Share Rate Options
Reservation Deposit
Cancellation Rules
Reservation Party Feature
Party Reservation

To make it comprehensive and simple deep learning Course Mastering Hotel Reservations (Basic-Advanced) will only have 3 sections to make you learning more easily and not wasting your time because you can absorb the material quickly and efficient without making you confused. You will got very detail explanation with all example.

Below are the course structure:

Section 1 : Hotel Reservations 1

Objectives Hotel Reservations 1
Hotel Reservations 1

Section 2 : Hotel Reservations 2

Objectives Hotel Reservations 2
Hotel Reservations 2
Recap Hotel Reservations 2

Section 3 : Knowledge Check

Final Quiz

What's inside

Learning objectives

New reservations
Rate query / availability
Rate functions
Rate information
Additional reservation fields
Attach additional profiles
Save and confirm reservation
Search for reservations
Wait list reservation
Update a reservation
Reservation add on
Cancel a reservation
Reinstate a cancelled reservation
Do not move feature
Reservation alerts
Reservation traces
Reservation messages

Change name on reservation
Group block reservations
Fixed rates
Multiple rates
Item inventory
Add item inventory
Types of routing
Routing for direct bill
Create a share using a profile
Create a share for existing reservation
Share rate options
Reservation deposit
Cancellation rules
Reservation party feature
Party reservation
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New reservations
Rate query / availability
Rate functions
Rate information
Additional reservation fields
Attach additional profiles
Save and confirm reservation
Search for reservations
Wait list reservation
Update a reservation
Reservation add on
Cancel a reservation
Reinstate a cancelled reservation
Do not move feature
Reservation alerts
Reservation traces
Reservation messages
Change name on reservation
Group block reservations
Fixed rates
Multiple rates
Item inventory
Add item inventory
Types of routing
Routing for direct bill
Create a share using a profile
Create a share for existing reservation
Share rate options
Reservation deposit
Cancellation rules
Reservation party feature
Party reservation
Show more
Show less

Syllabus

Hotel Reservations 1

Objectives Hotel Reservations 1

Hotel Reservations 2

Knowledge Check

Objectives Hotel Reservations 2

Recap Hotel Reservations 2

Final Quiz

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Covers a comprehensive range of OPERA PMS functions, from basic reservations to advanced group bookings and routing, which are essential for hotel operations

Teaches how to manage various reservation scenarios, including waitlists, cancellations, and reinstatements, which are common tasks in hotel management

Explores rate management features, such as fixed rates and multiple rates, which are crucial for optimizing revenue in the hospitality industry

Includes lessons on item inventory and routing for direct bill reservations, which are important for managing resources and billing processes

Focuses on practical skills like attaching profiles, generating confirmations, and searching/updating reservations, which are immediately applicable in a hotel setting

Requires familiarity with OPERA PMS, so learners without prior experience may need additional introductory resources to fully benefit

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in OPERA PMS : Mastering Hotel Reservations with these activities:

Review Hotel Terminology

Show steps

Familiarize yourself with common hotel industry terms to better understand the course material.

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Find a glossary of hotel terms online.
Review the definitions and examples.
Create flashcards for key terms.

Review 'Front Office Management'

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Strengthen your understanding of front office operations and how OPERA PMS supports them.

View Hotel Front Office Management, 5th Edition on Amazon

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Read the chapters on reservations and guest cycle.
Focus on the role of technology in front office management.
Compare the book's concepts to the OPERA PMS system.

Review 'Hotel Management and Operations'

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Gain a broader understanding of hotel operations to contextualize the reservation process.

View Hotel Operations Management on Amazon

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Read the chapters on front desk operations and revenue management.
Take notes on key concepts and processes.
Relate the concepts to the OPERA PMS system.

Four other activities

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Simulate Reservation Scenarios

Show steps

Practice creating, modifying, and canceling reservations in a simulated environment to reinforce your skills.

Show steps

Use a demo version of OPERA PMS or a similar system.
Create various reservation scenarios (e.g., group bookings, waitlists).
Practice using different rate functions and availability queries.
Document the steps taken for each scenario.

Create a Reservation Workflow Diagram

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Visualize the reservation process to better understand the flow of information and key steps.

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Outline the steps involved in creating a reservation.
Create a flowchart or diagram using software or by hand.
Include decision points and alternative paths.
Share the diagram with peers for feedback.

Explore Advanced OPERA PMS Features

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Deepen your understanding by exploring advanced features of OPERA PMS beyond the core curriculum.

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Identify advanced features like revenue management or reporting.
Find tutorials or documentation on these features.
Experiment with the features in a demo environment.
Document your findings and insights.

Assist Other Students

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Reinforce your knowledge by helping other students with their questions and challenges.

Show steps

Participate in online forums or study groups.
Answer questions about reservation processes and OPERA PMS.
Share your insights and best practices.

Career center

Learners who complete OPERA PMS : Mastering Hotel Reservations will develop knowledge and skills that may be useful to these careers:

Hotel Front Desk Agent

A Hotel Front Desk Agent is often the first point of contact for guests, handling check-ins, check-outs, and providing information about the hotel. This course directly complements the daily tasks of a Hotel Front Desk Agent, as it teaches how to create new reservations, manage existing bookings, and handle various reservation scenarios using OPERA PMS. The course's focus on rate queries, reservation updates, and managing waitlists is highly relevant to this role. Mastering how to attach multiple profiles to a reservation, generate confirmation letters, and handle group and party reservations is particularly useful for those aspiring to become a Hotel Front Desk Agent. A candidate with this course is prepared to handle the reservation system with efficiency.

See salaries and explore the career path for Hotel Front Desk Agent

Reservations Specialist

The role of a Reservations Specialist involves managing and processing hotel reservations, ensuring accuracy and efficiency in booking procedures. This course directly aligns with the responsibilities of a Reservations Specialist by providing comprehensive training in creating new reservations, modifying existing ones, and handling complex bookings such as group reservations. The course's focus on rate management, cancellation policies, and deposit rules are all crucial aspects of the role. Further, the ability to manage waitlists and understand reservation traces makes a candidate stand out when applying for a Reservations Specialist position. A prospective Reservations Specialist should strongly consider taking this course.

See salaries and explore the career path for Reservations Specialist

Guest Services Coordinator

A Guest Services Coordinator ensures a smooth and pleasant experience for hotel guests, often involving managing reservations and guest requests. This course helps develop some crucial skills needed by a Guest Services Coordinator, such as understanding how to create new reservations, handle queries about availability, and understand various rate functions. The knowledge gained from the course helps you manage waitlist reservations, update reservations, and understand how to manage messages and traces linked to a reservation, all skills useful for day-to-day operations as a Guest Services Coordinator. The capacity to handle group block reservations and manage direct bills is an added advantage. This course provides a sound understanding of the reservation management system that would allow a Guest Services Coordinator to be effective in this role.

See salaries and explore the career path for Guest Services Coordinator

Hotel Operations Assistant

A Hotel Operations Assistant supports the daily functioning of a hotel, often including overseeing the reservation system. This course will be useful in assisting a Hotel Operations Assistant with a variety of tasks related to hotel reservations. The course specifically covers creating new reservations, understanding rates, and managing availability, as well as the ability to update reservations, manage alerts and traces, and handle cancellations. For a candidate for the role of Hotel Operations Assistant, the portion of the course addressing group blocks, item inventory, and direct billing are also valuable skills to have. The course provides a holistic understanding of the reservation system which helps a Hotel Operations Assistant to perform their job effectively.

See salaries and explore the career path for Hotel Operations Assistant

Hotel Revenue Analyst

A Hotel Revenue Analyst focuses on optimizing revenue by analyzing booking trends and pricing strategies. Although the role is primarily analytical, understanding how reservation systems function, as taught in this course, is beneficial for a Hotel Revenue Analyst. The course covers important practical aspects of managing reservations such as rate query, availability, rate functions, and managing multiple rates. The content on group block reservations and fixed rates is also helpful from a revenue perspective. While this course does not make you a revenue analyst, it provides a working knowledge of the reservation system that may be useful for this role.

See salaries and explore the career path for Hotel Revenue Analyst

Hotel Sales Coordinator

A Hotel Sales Coordinator supports the sales team by managing bookings for groups and events, and therefore needs familiarity with a property managements system. This course helps in becoming a Hotel Sales Coordinator by providing an understanding of the practical aspects of working in such a system. The course dives into creating and managing group block reservations, handling multiple rates, and managing party bookings. You will use the knowledge gained from this course to understand how to manage fixed rates, item inventory, and direct bill routing. This course can help a Hotel Sales Coordinator manage the reservation process.

See salaries and explore the career path for Hotel Sales Coordinator

Concierge

A Concierge provides personalized assistance to hotel guests, including managing reservations for various services and amenities. Although the role is not primarily focused on reservations, a Concierge will benefit from this course, as they will gain insight into hotel booking systems. The course covers key tasks like making reservations, understanding rate structures, managing availability, and handling waitlists, which are relevant for a Concierge dealing with guest accommodations. Knowing how to search for reservations, attach profiles, and manage traces may also be useful. A Concierge may find that learning about the reservation system helps them provide better service.

See salaries and explore the career path for Concierge

Night Auditor

A Night Auditor verifies and reconciles daily financial transactions and reservation data in a hotel. This course may be useful, as it gives crucial insights into how the reservation system works. The course covers essential functions such as creating new reservations, updating existing ones and handling cancellations, all of which a Night Auditor may need to verify. The course's lessons on understanding rates, managing deposits, and routing for direct bills will be helpful to a Night Auditor too, as these are key details that are often part of the financial reconciliation process. A successful Night Auditor would understand these processes, and this course may be helpful.

See salaries and explore the career path for Night Auditor

Event Coordinator

An Event Coordinator plans and manages various events, including booking venues and accommodations, which may include hotel rooms. This course may be beneficial in this role because an Event Coordinator needs to understand the workings of hotel reservation systems to effectively book group accommodations for events. The course focuses on the creation and modification of group reservations, managing multiple rates, and understanding item inventories, all practical tasks for someone booking a large block of rooms. Lessons on reservation deposits and cancellation rules are also useful and this course may be valuable for an Event Coordinator.

See salaries and explore the career path for Event Coordinator

Travel Agent

A Travel Agent assists clients with booking travel arrangements, including accommodations, transportation, and tours. While this role does not require expertise in a particular system, a Travel Agent may find that this course provides useful knowledge about how hotel reservation systems function. The course covers how to create and manage reservations, manage rates, and handle bookings, which are skills that may be useful to a Travel Agent. The course's lessons on group block reservations, deposits, and cancellation policies are also helpful for organizing group travel. This course may be useful for a Travel Agent.

See salaries and explore the career path for Travel Agent

Customer Service Representative

A Customer Service Representative assists customers with inquiries and provides support. Though not directly focused on reservations, this course may be useful to a customer service representative in hospitality. The course provides basic training into how a hotel reservation system works. The course covers some practical skills such as making reservations, handling cancellations, and addressing waitlists. While this course has limitations for how directly applicable it is to the role of a Customer Service Representative, the knowledge may still be useful if answering questions related to hotel stays.

See salaries and explore the career path for Customer Service Representative

Hospitality Consultant

A Hospitality Consultant advises hotels and other lodging businesses on operational improvements and strategy. Although the job is not hands-on with a property management system, this course may be useful to someone seeking such a position. The course provides understanding of the workings of a typical hotel reservation system. This includes lessons specific to making new reservations, updating existing reservations, and managing rates and availability. The course's lessons on group reservations, item inventory, and direct billing may also be helpful. This course may be useful for a Hospitality Consultant.

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Meeting Planner

A Meeting Planner coordinates all aspects of meetings and conferences, including venue selection and accommodation. While this role does not directly require working on a hotel property management system, this course may provide some useful background. The course teaches how to manage group block reservations, which is relevant when booking accommodations for conferences. In addition, the course explores how to handle fixed rates, multiple rates, and direct billing, which gives an idea of the booking process. This course may be useful for a Meeting Planner, particularly when working with hotels.

See salaries and explore the career path for Meeting Planner

Restaurant Manager

A Restaurant Manager oversees the daily operations of a restaurant, including staffing, customer service, and financial management. While this role is quite different from managing hotel reservations, this course may still be useful, as many restaurants are located within hotels. It may be helpful to learn more about hotel operations to create synergy. The course explains hotel reservation systems, including creating new reservations, managing availability, and handling waitlists. This course may be useful for a Restaurant Manager and could be particularly valuable when the restaurant is part of a hotel.

See salaries and explore the career path for Restaurant Manager

Tour Guide

A Tour Guide leads groups of people on tours, providing information and ensuring a safe and enjoyable experience. While a Tour Guide typically focuses on the tour itself, this course may be helpful if they are working with hotels. Many hotels offer tours as part of their amenities, and a Tour Guide may pick up groups staying at a hotel. The course's focus on managing reservations, group bookings, and the way hotels work from within may be beneficial for building a network in the hospitality sector. This course may be useful for a Tour Guide.

See salaries and explore the career path for Tour Guide

OPERA PMS

Mastering Hotel Reservations

What's inside

Learning objectives

Syllabus

Good to know

Save this course

Activities

Career center

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