OpenCourser brand icon
Sign in
We may earn an affiliate commission when you visit our partners.
Take this course

Windows 10 Troubleshooting

4.5 Filled star Filled star Filled star Filled star Empty star
Based on 2,411 ratings
see reviews
Intellezy Trainers

This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools including the Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. Students will be able to troubleshoot the boot process and drivers, resolve BCD and Hard Drive boot issues, as well as driver issues. Students will troubleshoot login and user profile issues, and resolve broken trust issues, troubleshoot network issues, resolve DHCP and DNS issues, troubleshoot group policies, Direct Access, and work with data loss issues.

Read more

This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools including the Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. Students will be able to troubleshoot the boot process and drivers, resolve BCD and Hard Drive boot issues, as well as driver issues. Students will troubleshoot login and user profile issues, and resolve broken trust issues, troubleshoot network issues, resolve DHCP and DNS issues, troubleshoot group policies, Direct Access, and work with data loss issues.

This course aligns with the CAP Body of Knowledge and should be approved for 4.25 recertification points under the Technology and Information Distribution content area. Email info@intellezy.com with proof of completion of the course to obtain your certificate.

With nearly 10,000 training videos available for desktop applications, technical concepts, and business skills that comprise hundreds of courses, Intellezy has many of the videos and courses you and your workforce needs to stay relevant and take your skills to the next level. Our video content is engaging and offers assessments that can be used to test knowledge levels pre and/or post course. Our training content is also frequently refreshed to keep current with changes in the software. This ensures you and your employees get the most up-to-date information and techniques for success. And, because our video development is in-house, we can adapt quickly and create custom content for a more exclusive approach to software and computer system roll-outs. Check out all Intellezy has to offer with our award-winning video content.

Enroll now

What's inside

Learning objectives

  • Use the troubleshooting tools
  • Troubleshoot the boot process and drivers
  • Troubleshoot the logon process and user profile issues
  • Troubleshoot networking issues
  • Troubleshoot network resource access issues
  • Troubleshoot group policies
  • Troubleshoot direct access
  • Troubleshoot lost data

Syllabus

Introduction
Troubleshooting Overview
Working with Windows 10 in a Network
The Framework of Troubleshooting
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Covers tools like Task Manager and Event Viewer, which are essential for diagnosing and resolving system issues in professional environments
Explores boot process troubleshooting, including BCD and hard drive issues, which are critical skills for maintaining system stability
Addresses network troubleshooting, covering DHCP, DNS, and Direct Access, which are vital for ensuring network connectivity and security
Examines group policies, which are used to manage user and computer settings in a Windows domain environment
Focuses on Windows 10, which, while superseded by Windows 11, remains in use in many organizations and legacy systems
Teaches troubleshooting techniques for data loss using File History, which is a valuable skill for data recovery and protection

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.
Save

Reviews summary

Windows 10 troubleshooting skills

According to students, this course provides a practical and useful introduction to troubleshooting Windows 10 issues, making it particularly relevant for IT professionals. Learners found the coverage of essential troubleshooting tools like Task Manager, Event Viewer, and Performance Monitor to be very helpful. The course content is described as clear and easy to follow, especially for those new to the specific topics. While the course is generally well-received for its foundational knowledge, some reviewers noted potential concerns about the currency of content given ongoing Windows 10 updates, though the core principles remain valuable. Overall, it is seen as a solid starting point for developing Windows 10 troubleshooting skills.
Provides a good base for beginners or those needing a refresh.
"Great course for getting a solid foundation in Windows 10 troubleshooting."
"As someone relatively new to formal troubleshooting, I found this to be an excellent starting point."
"It served as a great refresher on fundamental troubleshooting concepts for me."
"Provides a good overview of key areas without getting overly complex, suitable for beginners."
Content is presented clearly and is easy to understand.
"The instructor explained complex topics in a simple, easy-to-digest manner."
"Found the explanations to be very clear, which helped solidify my understanding."
"The course content was presented logically, making it easy to follow along and learn."
"The modules were broken down well, and the explanations were consistently clear."
Offers practical skills for real-world IT support roles.
"Very relevant content for anyone working in IT support or helping others with Windows issues."
"I can immediately apply the troubleshooting steps and strategies learned in this course."
"The scenarios discussed felt very real-world and helped me connect concepts to actual problems."
"This course gave me practical techniques to tackle common Windows problems I encounter daily."
Explains essential Windows 10 troubleshooting tools.
"I learned a lot about using the Task Manager, Resource Monitor, and Performance Monitor effectively."
"The segments on Event Viewer and Reliability History were particularly informative and practical for my work."
"This course helped me understand how to leverage built-in Windows tools I hadn't used much before."
"The coverage of tools like Task Manager and Event Viewer was really well done and immediately applicable."
Some content may need updates due to Windows 10 changes.
"Some parts felt slightly outdated given recent Windows 10 updates, though the core principles are sound."
"Would be great if the course could be updated to reflect the latest features and troubleshooting methods in Windows 10."
"While the fundamentals are covered, specific tools or steps might have changed slightly in newer Windows versions."
"The core information is valuable, but keep in mind Windows 10 evolves and some details might differ now."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Windows 10 Troubleshooting with these activities:
Review Windows Networking Fundamentals
Reinforce your understanding of networking concepts to better troubleshoot network-related issues in Windows 10.
Browse courses on Windows Networking
Show steps
  • Review the OSI model and TCP/IP stack.
  • Practice configuring IP addresses and DNS settings in a virtual environment.
Practice Using Windows 10 Troubleshooting Tools
Gain hands-on experience with the Task Manager, Resource Monitor, Event Viewer, and other tools to improve your troubleshooting skills.
Show steps
  • Simulate common Windows 10 issues using a virtual machine.
  • Use the Task Manager to identify resource-intensive processes.
  • Analyze system logs in the Event Viewer to diagnose errors.
Review 'Troubleshooting Windows' by Mark Russinovich and Aaron Margosis
Deepen your understanding of Windows internals and advanced troubleshooting techniques.
View Troubleshooting with the Windows Sysinternals... on Amazon
Show steps
  • Read the chapters related to boot process, networking, and user profiles.
  • Experiment with the troubleshooting techniques described in the book.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Troubleshooting Guide for a Specific Windows 10 Issue
Document the steps to diagnose and resolve a specific Windows 10 problem to solidify your understanding of the troubleshooting process.
Show steps
  • Choose a common Windows 10 issue, such as slow boot times or network connectivity problems.
  • Research the issue and identify potential causes and solutions.
  • Write a step-by-step guide with clear instructions and screenshots.
Build a Windows 10 Troubleshooting Toolkit
Compile a collection of scripts, tools, and resources to streamline the troubleshooting process and improve efficiency.
Show steps
  • Identify frequently used troubleshooting commands and tools.
  • Create scripts to automate common tasks, such as checking network connectivity or restarting services.
  • Organize the toolkit with clear documentation and instructions.
Review 'Windows Internals' by Pavel Yosifovich, Alex Ionescu, Mark Russinovich, and David Solomon
Gain a deeper understanding of the Windows operating system architecture to improve your troubleshooting skills.
View Windows Internals: System architecture,... on Amazon
Show steps
  • Focus on the chapters related to memory management, process management, and file systems.
  • Relate the concepts described in the book to the troubleshooting scenarios covered in the course.
Contribute to a Windows Troubleshooting Script Repository
Share your troubleshooting scripts and tools with the community to help others and improve your own skills.
Show steps
  • Find an open-source repository for Windows troubleshooting scripts.
  • Contribute your own scripts and tools, along with clear documentation.
  • Review and provide feedback on scripts submitted by others.

Career center

Learners who complete Windows 10 Troubleshooting will develop knowledge and skills that may be useful to these careers:
Help Desk Technician
The role of a Help Desk Technician is to provide first-line support for users experiencing technical difficulties, and this course is useful preparation for this role. This role requires familiarity with troubleshooting tools and processes, and this course addresses both of these topics in depth, focusing on common Windows 10 issues. A Help Desk Technician frequently encounters problems related to boot processes, drivers, logon issues, and network connectivity, all of which are specifically covered in the course. Learning about tools such as the Task Manager, Event Viewer, and Reliability History can help a Help Desk Technician resolve problems efficiently and effectively. This course helps build the skills and knowledge to provide valuable support.
See salaries and explore the career path for Help Desk Technician
Desktop Support Technician
A Desktop Support Technician provides support for desktop computer systems, and this course is valuable preparation for this role. This role involves troubleshooting issues on individual workstations, and this course is specifically designed to develop these skills for Windows 10. Learners will gain hands-on knowledge of how to resolve problems related to boot processes, drivers, login and user profiles, as well as a variety of network-related issues. The Desktop Support Technician must also know how to use the tools that the course covers, such as the Task Manager, Event Viewer, and Steps Recorder. This can improve the efficiency and efficacy of desktop support. This course will build fundamental skills for desktop support work.
See salaries and explore the career path for Desktop Support Technician
IT Support Analyst
An IT Support Analyst provides technical support and ensures smooth operation of computer systems. This course will be useful for those pursuing this role. This role requires a solid understanding of troubleshooting techniques, and this course provides a deep dive into Windows 10 troubleshooting. This includes understanding how to handle boot issues, resolve driver problems, address user logon problems, and troubleshoot network connectivity. An IT Support Analyst must also be familiar with tools to diagnose problems, and this course specifically covers how to effectively use Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. This course will help an IT Support Analyst deal with a wide range of technical challenges.
See salaries and explore the career path for IT Support Analyst
Technical Support Specialist
A Technical Support Specialist provides vital assistance to users encountering computer issues, and this course will be useful for this role. This role requires a strong understanding of troubleshooting techniques, and this course provides an introduction to the troubleshooting process and available tools, with a particular focus on Windows 10. The course specifically covers troubleshooting of the boot process, drivers, login and user profile issues, and network issues, all important areas of expertise for a Technical Support Specialist. The course also addresses data loss issues, which is a common concern for users requiring assistance. This course provides practical insights into resolving real-world problems, making learners well-prepared to handle the day-to-day challenges of a Technical Support Specialist.
See salaries and explore the career path for Technical Support Specialist
Computer Technician
A Computer Technician diagnoses and repairs computer hardware and software, and this course can help them excel in this position. This role requires a strong understanding of troubleshooting methodologies, and this course provides a comprehensive approach to resolving Windows 10 issues. The course covers essential topics such as troubleshooting the boot process, resolving driver issues, and understanding user profiles. This course can help a Computer Technician implement solutions for BCD and hard drive problems as well as troubleshoot network connectivity problems. This course helps develop the technical expertise needed to diagnose and repair computer systems effectively.
See salaries and explore the career path for Computer Technician
System Administrator
A System Administrator manages and maintains computer systems, and this course helps build a foundation for this role. This role requires expertise in troubleshooting system issues, and this course provides a comprehensive introduction to Windows 10 troubleshooting. The course covers critical topics such as the boot process, driver issues, user profiles, network problems, and group policies. A System Administrator will need to implement fixes for BCD and hard drive boot problems; manage DHCP and DNS issues. Understanding the tools covered in the course, such as the Performance Monitor, and Event Viewer, can help them monitor and maintain system health. This course helps build necessary skills for maintaining a stable and secure system.
See salaries and explore the career path for System Administrator
IT Specialist
An IT Specialist is a generalist role often involving a variety of technical responsibilities, and this course is useful in building a base for this career. This role needs versatility in troubleshooting, and this course provides robust training in Windows 10, a common operating system. The course addresses issues like boot process problems, driver errors, user profile issues, network connectivity, and group policy problems and also covers using vital problem solving tools. An IT Specialist will need to be proficient in a variety of troubleshooting, so this course can provide a strong starting point. This course will be useful in building the knowledge base to address various technical problems.
See salaries and explore the career path for IT Specialist
Junior System Administrator
A Junior System Administrator assists in the management of IT infrastructure, and this course will be helpful to them. This role needs a strong grasp of troubleshooting techniques, and this course delves deep into Windows 10. The course covers essential aspects like resolving boot issues, managing drivers, handling user logon problems, and troubleshooting network issues. A Junior System Administrator also needs to understand tools such as the Performance Monitor and Event Viewer, which this course covers in detail. The course builds key skills necessary for managing computer systems. This course helps build a foundation in systems administration.
See salaries and explore the career path for Junior System Administrator
Network Support Specialist
A Network Support Specialist is responsible for maintaining network infrastructure, and this course is helpful for anyone entering this field. This role requires knowledge of network troubleshooting, and this course provides detailed insights into Windows 10 networking, with an emphasis on troubleshooting. The course covers critical areas such as DHCP, DNS, and network resource access issues. A Network Support Specialist needs to understand client configurations, which are thoroughly covered. Additionally, the course includes how to troubleshoot Direct Access and the tools that are available, allowing learners to build a foundation in resolving network problems. This course helps develop necessary skills to ensure network stability.
See salaries and explore the career path for Network Support Specialist
Technical Trainer
A Technical Trainer develops and delivers training programs on technical topics, and this course may be useful to them. The course will provide an important understanding of common technical problems with Windows 10. The comprehensive troubleshooting skills including the boot process, drivers, user logons, and networking will be beneficial to a trainer, who needs a robust understanding of how to resolve these issues and train others on these processes. This course provides useful background information and hands-on knowledge to teach others about Windows 10 and be an effective Technical Trainer.
See salaries and explore the career path for Technical Trainer
Information Technology Consultant
An Information Technology Consultant provides expert advice on technology solutions and this course may be useful to them. This role requires a broad understanding of IT systems, and this course equips learners with knowledge to address common Windows 10 issues. An IT Consultant needs to be familiar with troubleshooting processes and tools such as Task Manager, Resource Monitor, and Performance Monitor. They must understand boot processes, driver issues, user profile problems, and network challenges, which are all addressed. The course provides a comprehensive approach to troubleshooting, which is useful to an IT Consultant who must solve complex problems. This course may provide a useful foundation for an IT Consultant.
See salaries and explore the career path for Information Technology Consultant
Data Recovery Specialist
A Data Recovery Specialist is responsible for retrieving lost data from storage devices. This course is valuable for this role as it covers data loss issues. Resolving issues related to lost data is part of the course, and a Data Recovery Specialist needs to understand all the tools that may be helpful for recovering lost data. The course covers file history as one solution. A Data Recovery Specialist benefits from knowledge of all potential issues that may need to be fixed, and this course may be helpful.
See salaries and explore the career path for Data Recovery Specialist
Field Service Technician
A Field Service Technician provides on-site technical support, and this course may be useful if they work with Windows 10 machines. This role requires a practical understanding of troubleshooting, and this course provides a systematic approach to diagnose Windows 10 issues. The course covers important topics like boot process problems, driver issues, logon problems, and network connectivity. A Field Service Technician also needs to be familiar with using troubleshooting tools, such as Task Manager and Event Viewer. The course will give them a toolkit helpful for the field. This course may provide a useful framework for troubleshooting.
See salaries and explore the career path for Field Service Technician
Cybersecurity Analyst
A Cybersecurity Analyst monitors and protects computer systems from security threats and this course may be valuable for them. Cybersecurity Analysts need to understand system vulnerabilities, and this course provides insights into Windows 10 system issues. The course covers areas like the boot process, driver issues, user profiles, and networking, which are all targets for security breaches. They may also need to work with data loss issues. A Cybersecurity Analyst needs to be familiar with troubleshooting tools such as the Event Viewer to identify security incidents. Although this course is not directly about cybersecurity, it covers some fundamentals that may be helpful in this role.
See salaries and explore the career path for Cybersecurity Analyst
Software Quality Assurance Tester
A Software Quality Assurance Tester ensures software meets quality standards. This role requires a detailed understanding of system behavior, and this course may be useful. The course teaches the troubleshooting of Windows 10 problems, such as boot issues, driver errors, login problems, and network connectivity. A Software Quality Assurance Tester must also be familiar with tools for assessing performance and the tools that the course covers, such as Performance Monitor and Reliability History. This course may build problem-solving skills and a useful foundation for a Software Quality Assurance Tester.
See salaries and explore the career path for Software Quality Assurance Tester

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Windows 10 Troubleshooting.
Cover image
Troubleshooting with the Windows Sysinternals Tools
Save
Provides in-depth knowledge of Windows internals and troubleshooting techniques. It valuable resource for understanding the root causes of Windows issues and developing effective solutions. This book is commonly used by IT professionals and system administrators. It adds depth to the course by providing a deeper understanding of the Windows operating system.
Troubleshooting with the Windows Sysinternals Tools...
Paperback
$$
Troubleshooting with the Windows Sysinternals Tools...
Kindle Edition
$$
Cover image
Windows Internals
Save
Provides a comprehensive overview of the Windows operating system architecture. It useful reference for understanding the inner workings of Windows and how different components interact. While not strictly a troubleshooting guide, it provides valuable background knowledge. This book is commonly used by software developers and system architects.
Windows Internals: System architecture, processes,...
Paperback
$$
Windows Internals, Part 2 (Developer Reference)
Kindle Edition
$$
Windows Internals, Part 1: Covering Windows Server...
Paperback
$$
Windows Internals, Part 2 (Developer Reference)
Kindle Edition
$$
(Deutsch) Windows Internals: Band 1: Systemarchitektur,...
Kindle Edition
$$

Share

Help others find this course page by sharing it with your friends and followers:
Facebook
LinkedIn
Reddit
X
Link
Email

Similar courses

Similar courses are unavailable at this time. Please try again later.
Rating
4.5 Filled star Filled star Filled star Filled star Empty star
Effort
4.5 total hours
Via
Udemy
Instructor
Intellezy Trainers
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Covers tools like Task Manager and Event Viewer, which are essential for diagnosing and resolving system issues in professional environments
Explores boot process troubleshooting, including BCD and hard drive issues, which are critical skills for maintaining system stability
Addresses network troubleshooting, covering DHCP, DNS, and Direct Access, which are vital for ensuring network connectivity and security
Examines group policies, which are used to manage user and computer settings in a Windows domain environment
Focuses on Windows 10, which, while superseded by Windows 11, remains in use in many organizations and legacy systems
Teaches troubleshooting techniques for data loss using File History, which is a valuable skill for data recovery and protection
Share this
Share to help others discover this course.
Facebook LinkedIn X Reddit Link Email
Begin learning today
Enroll now to gain full access to Windows 10 Troubleshooting.
Enroll now
Save for later
Add this course to your list. Find it anytime.
Save
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2025 OpenCourser