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Natalie M. Pageler, MD, MEd
and
Christopher Sharp, MD
This course from the Stanford Center for Health Education (SCHE) expands on some of the key considerations involved in implementing a successful telehealth program. You will uncover practical ways to foster positive clinical interactions by exploring the key elements of an efficient, meaningful, and human-centered clinician–patient telehealth experience. This course equips you to prepare and train your workforce — and refine your organizational structure — with telehealth in mind. It also unpacks the legal considerations relating to telehealth, as well as general best practices for billing and reimbursement.
Read more
This course from the Stanford Center for Health Education (SCHE) expands on some of the key considerations involved in implementing a successful telehealth program. You will uncover practical ways to foster positive clinical interactions by exploring the key elements of an efficient, meaningful, and human-centered clinician–patient telehealth experience. This course equips you to prepare and train your workforce — and refine your organizational structure — with telehealth in mind. It also unpacks the legal considerations relating to telehealth, as well as general best practices for billing and reimbursement.
Read more
This course from the Stanford Center for Health Education (SCHE) expands on some of the key considerations involved in implementing a successful telehealth program. You will uncover practical ways to foster positive clinical interactions by exploring the key elements of an efficient, meaningful, and human-centered clinician–patient telehealth experience. This course equips you to prepare and train your workforce — and refine your organizational structure — with telehealth in mind. It also unpacks the legal considerations relating to telehealth, as well as general best practices for billing and reimbursement.
What you'll learn
-
Which training and workforce preparation methods are optimal for telehealth.
-
How best to structure an organization to support the telehealth care journey.
-
How to navigate the current legal and regulatory context for telehealth.
-
Which methods can determine a stable financial model for your telehealth program.
-
How to determine a sustainable billing and reimbursement approach for your program.
Register for this course and see more details by visiting:
OpenCourser.com/course/13gu1u/telehealth
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops clinical strategies for implementing telehealth in healthcare
Examines the legal considerations and best practices for billing and reimbursement in telehealth
Prepares and trains the workforce to effectively deliver telehealth care
Optimizes organizational structure to support telehealth services
Led by instructors with expertise in telehealth implementation, education, and clinical practice
Requires prior knowledge and experience in healthcare and telehealth concepts
Save this course
Save Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations with these
activities:
Review key concepts of telehealth
Show steps
Review fundamental principles of telehealth to ensure a strong foundation for the course.
Browse courses on
Telehealth
Show steps
-
Revisit materials from previous experience or coursework.
-
Review articles, blog posts, or white papers on telehealth trends and best practices.
Review clinical interviewing
Show steps
Refresh techniques learned in previous courses and prepare for those taught in the course to ensure strong communication skills.
Browse courses on
Interviewing Techniques
Show steps
-
Review the basics of establishing rapport and building a therapeutic alliance.
-
Practice open-ended and closed-ended questions.
-
Role-play a patient interview with a peer.
Explore telehealth platforms and tools
Show steps
Familiarize yourself with the technologies used in telehealth to enhance your understanding of the practical aspects.
Browse courses on
Video Conferencing
Show steps
-
Attend webinars or online workshops on telehealth platforms.
-
Explore vendor websites and trial different telehealth tools.
-
Read case studies or articles on successful telehealth implementations.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Explore Medscape's telehealth resources
Show steps
Solidify comprehension of lecture materials by exploring additional resources pertaining to the subject matter.
Browse courses on
Online Learning
Show steps
-
Visit the Medscape website.
-
Search for telehealth-related articles and videos.
-
Review the materials and take notes.
Attend a telehealth conference
Show steps
Expand knowledge and connections in the field by attending a curated telehealth conference.
Browse courses on
Networking
Show steps
-
Research and select a telehealth conference that aligns with your interests.
-
Register for the conference and make travel arrangements.
-
Attend the conference sessions and take notes.
-
Network with other attendees and speakers.
-
Follow up with any contacts you made at the conference.
Engage in discussions with peers
Show steps
Exchange ideas and experiences with fellow learners to enhance your understanding and broaden your perspectives.
Show steps
-
Join online forums or discussion groups dedicated to telehealth.
-
Attend virtual meetups or conferences to connect with professionals in the field.
-
Participate in peer-to-peer mentoring or coaching programs.
Develop a telehealth training module
Show steps
Solidify understanding of telehealth workforce preparation by crafting a training module that can be used to educate others.
Show steps
-
Identify the target audience and learning objectives for the training module.
-
Develop the content for the training module, including presentations, videos, and interactive exercises.
-
Create a delivery plan for the training module, including how it will be distributed and accessed.
-
Pilot the training module with a small group of learners.
-
Revise the training module based on feedback from the pilot group.
Create a telehealth implementation plan
Show steps
Reinforce comprehension of telehealth organizational structure by crafting a comprehensive telehealth implementation plan.
Show steps
-
Identify the goals and objectives of your telehealth program.
-
Conduct a needs assessment to determine the resources and infrastructure required.
-
Develop a plan for implementing the program, including timelines, budgets, and staffing.
-
Identify potential barriers to implementation and develop strategies to overcome them.
-
Create a monitoring and evaluation plan to track the progress of the program.
Launch a pilot telehealth program
Show steps
Deepen understanding and gain practical experience in telehealth program implementation by launching a pilot program.
Browse courses on
Healthcare Management
Show steps
-
Secure funding and resources for the pilot program.
-
Develop a plan for the pilot program, including timelines, budgets, and staffing.
-
Implement the pilot program and track its progress.
-
Evaluate the results of the pilot program and make recommendations for future implementation.
-
Disseminate the results of the pilot program to stakeholders.
Develop a telehealth implementation plan
Show steps
Apply your knowledge by creating a comprehensive plan for implementing telehealth in a specific setting.
Show steps
-
Identify the target population and specific healthcare needs.
-
Research and select appropriate telehealth technologies and platforms.
-
Develop a workflow and protocols for telehealth consultations.
-
Create a training program for healthcare providers and staff.
-
Outline a strategy for evaluating the effectiveness and impact of the telehealth program.
Present a telehealth case study
Show steps
Synthesize and apply knowledge of telehealth in a practical setting by presenting a case study to peers.
Browse courses on
Case Studies
Show steps
-
Select a telehealth case study that is relevant to your interests.
-
Prepare a presentation that summarizes the case study, discusses the key issues, and presents your recommendations.
-
Practice your presentation and deliver it to your peers.
-
Lead a discussion on the case study and answer questions from your peers.
Review key concepts of telehealth
Show steps
Review fundamental principles of telehealth to ensure a strong foundation for the course.
Browse courses on
Telehealth
Show steps
Show steps
Show steps
- Revisit materials from previous experience or coursework.
- Review articles, blog posts, or white papers on telehealth trends and best practices.
Review clinical interviewing
Show steps
Refresh techniques learned in previous courses and prepare for those taught in the course to ensure strong communication skills.
Browse courses on
Interviewing Techniques
Show steps
Show steps
Show steps
- Review the basics of establishing rapport and building a therapeutic alliance.
- Practice open-ended and closed-ended questions.
- Role-play a patient interview with a peer.
Explore telehealth platforms and tools
Show steps
Familiarize yourself with the technologies used in telehealth to enhance your understanding of the practical aspects.
Browse courses on
Video Conferencing
Show steps
Show steps
Show steps
- Attend webinars or online workshops on telehealth platforms.
- Explore vendor websites and trial different telehealth tools.
- Read case studies or articles on successful telehealth implementations.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Explore Medscape's telehealth resources
Show steps
Solidify comprehension of lecture materials by exploring additional resources pertaining to the subject matter.
Browse courses on
Online Learning
Show steps
Show steps
Show steps
- Visit the Medscape website.
- Search for telehealth-related articles and videos.
- Review the materials and take notes.
Attend a telehealth conference
Show steps
Expand knowledge and connections in the field by attending a curated telehealth conference.
Browse courses on
Networking
Show steps
Show steps
Show steps
- Research and select a telehealth conference that aligns with your interests.
- Register for the conference and make travel arrangements.
- Attend the conference sessions and take notes.
- Network with other attendees and speakers.
- Follow up with any contacts you made at the conference.
Engage in discussions with peers
Show steps
Exchange ideas and experiences with fellow learners to enhance your understanding and broaden your perspectives.
Show steps
Show steps
Show steps
- Join online forums or discussion groups dedicated to telehealth.
- Attend virtual meetups or conferences to connect with professionals in the field.
- Participate in peer-to-peer mentoring or coaching programs.
Develop a telehealth training module
Show steps
Solidify understanding of telehealth workforce preparation by crafting a training module that can be used to educate others.
Show steps
Show steps
Show steps
- Identify the target audience and learning objectives for the training module.
- Develop the content for the training module, including presentations, videos, and interactive exercises.
- Create a delivery plan for the training module, including how it will be distributed and accessed.
- Pilot the training module with a small group of learners.
- Revise the training module based on feedback from the pilot group.
Create a telehealth implementation plan
Show steps
Reinforce comprehension of telehealth organizational structure by crafting a comprehensive telehealth implementation plan.
Show steps
Show steps
Show steps
- Identify the goals and objectives of your telehealth program.
- Conduct a needs assessment to determine the resources and infrastructure required.
- Develop a plan for implementing the program, including timelines, budgets, and staffing.
- Identify potential barriers to implementation and develop strategies to overcome them.
- Create a monitoring and evaluation plan to track the progress of the program.
Launch a pilot telehealth program
Show steps
Deepen understanding and gain practical experience in telehealth program implementation by launching a pilot program.
Browse courses on
Healthcare Management
Show steps
Show steps
Show steps
- Secure funding and resources for the pilot program.
- Develop a plan for the pilot program, including timelines, budgets, and staffing.
- Implement the pilot program and track its progress.
- Evaluate the results of the pilot program and make recommendations for future implementation.
- Disseminate the results of the pilot program to stakeholders.
Develop a telehealth implementation plan
Show steps
Apply your knowledge by creating a comprehensive plan for implementing telehealth in a specific setting.
Show steps
Show steps
Show steps
- Identify the target population and specific healthcare needs.
- Research and select appropriate telehealth technologies and platforms.
- Develop a workflow and protocols for telehealth consultations.
- Create a training program for healthcare providers and staff.
- Outline a strategy for evaluating the effectiveness and impact of the telehealth program.
Present a telehealth case study
Show steps
Synthesize and apply knowledge of telehealth in a practical setting by presenting a case study to peers.
Browse courses on
Case Studies
Show steps
Show steps
Show steps
- Select a telehealth case study that is relevant to your interests.
- Prepare a presentation that summarizes the case study, discusses the key issues, and presents your recommendations.
- Practice your presentation and deliver it to your peers.
- Lead a discussion on the case study and answer questions from your peers.
Career center
Learners who complete Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations will develop knowledge and skills
that may be useful to these careers:
Telehealth Specialist
Telehealth Specialist
Telehealth Specialists are responsible for the implementation and management of telehealth programs. They work with clinicians, administrators, and patients to ensure that telehealth services are delivered in a safe and effective manner. This course would be very helpful for Telehealth Specialists who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Executive
Telehealth Executive
Telehealth Executives are responsible for the overall management and operation of telehealth programs. This course would be very helpful for Telehealth Executives who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Manager
Telehealth Manager
Telehealth Managers are responsible for the day-to-day management of telehealth programs. This course would be very helpful for Telehealth Managers who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Physician
Telehealth Physician
Telehealth Physicians provide care to patients remotely using videoconferencing or other technology. They assess patient needs, diagnose illnesses, and prescribe medications. This course would be helpful for Telehealth Physicians who want to learn more about the legal and regulatory aspects of telehealth and how to provide quality care in a virtual environment.
Telehealth Nurse
Telehealth Nurse
Telehealth Nurses provide care to patients remotely using videoconferencing or other technology. They assess patient needs, diagnose illnesses, and prescribe medications. This course would be helpful for Telehealth Nurses who want to learn more about the legal and regulatory aspects of telehealth and how to provide quality care in a virtual environment.
Telehealth Coordinator
Telehealth Coordinator
Telehealth Coordinators provide support to telehealth clinicians and patients. This course would be helpful for Telehealth Coordinators who want to learn more about the legal and regulatory aspects of telehealth, as well as how to provide quality care in a virtual environment.
Healthcare Lawyer
Healthcare Lawyer
Healthcare Lawyers provide legal advice and representation to healthcare organizations and individuals. This course would be helpful for Healthcare Lawyers who want to learn more about the legal and regulatory aspects of telehealth.
Medical Ethicist
Medical Ethicist
Medical Ethicists analyze ethical issues in healthcare. This course would be helpful for Medical Ethicists who want to learn more about the ethical considerations of telehealth.
Billing and Coding Specialist
Billing and Coding Specialist
Billing and Coding Specialists are responsible for coding medical procedures and diagnoses so that insurance companies can reimburse healthcare providers. This course would be helpful for Billing and Coding Specialists who want to learn more about the billing and reimbursement process for telehealth services.
Medical Records Technician
Medical Records Technician
Medical Records Technicians manage and maintain patient medical records. This includes coding and filing patient information, as well as ensuring the security and privacy of patient data. This course would be helpful for Medical Records Technicians who want to learn how to manage electronic health records and how to protect patient data in a telehealth environment.
Compliance Officer
Compliance Officer
Compliance Officers are responsible for ensuring that their organizations comply with all applicable laws and regulations. This course would be helpful for Compliance Officers who want to learn more about the legal and regulatory aspects of telehealth.
Healthcare Administrator
Healthcare Administrator
Healthcare Administrators oversee and manage the operations of healthcare facilities, including hospitals, clinics, and nursing homes. They ensure that the facility runs smoothly and that patients receive quality care. This course would be helpful for Healthcare Administrators who want to learn more about telehealth and how to implement it in their facilities.
Health Policy Analyst
Health Policy Analyst
Health Policy Analysts analyze health policy issues and make recommendations to policymakers. This course would be helpful for Health Policy Analysts who want to learn more about the legal and regulatory aspects of telehealth.
Healthcare Consultant
Healthcare Consultant
Healthcare Consultants provide advice and guidance to healthcare organizations on a variety of issues, including strategic planning, operations management, and financial management. This course would be helpful for Healthcare Consultants who want to learn more about telehealth and how to help their clients implement it successfully.
Health Information Manager
Health Information Manager
Health Information Managers oversee the management and use of health information within healthcare organizations. This includes developing and implementing policies and procedures for the collection, storage, and use of health information. This course would be helpful for Health Information Managers who want to learn more about the legal and regulatory aspects of telehealth and how to protect patient data in a telehealth environment.
For more career information including salaries, visit:
OpenCourser.com/course/13gu1u/telehealth
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations.
This guide provides comprehensive information on telehealth reimbursement. It is written by the American Telemedicine Association, which is the leading organization in the field of telemedicine.
This report from the National Academies provides an overview of telehealth technologies and their potential impact on health care delivery. It valuable resource for policymakers and health care leaders.
Will help you prepare and train your workforce with telehealth in mind, and refine your organizational structure.
Will allow you to gain practical insights into the implementation of telehealth in primary care settings.
Will help you gain a broader understanding of the challenges and opportunities of implementing telehealth programs.
Provides a forward-looking analysis of the potential impact of telemedicine on the future of health care.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/13gu1u/telehealth
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Effort
2 to 4 hours per week for 4 weeks
Level
Introductory
Via
edX
Institution
Stanford University
Instructors
Natalie M. Pageler, MD, MEd
Christopher Sharp, MD
Language
English
Transcript
English
Good to know
Develops clinical strategies for implementing telehealth in healthcare
Examines the legal considerations and best practices for billing and reimbursement in telehealth
Prepares and trains the workforce to effectively deliver telehealth care
Optimizes organizational structure to support telehealth services
Led by instructors with expertise in telehealth implementation, education, and clinical practice
Requires prior knowledge and experience in healthcare and telehealth concepts
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