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Telehealth Implementation

Organizational, Billing, Reimbursement, and Legal Considerations

Natalie M. Pageler, MD, MEd and Christopher Sharp, MD

This course from the Stanford Center for Health Education (SCHE) expands on some of the key considerations involved in implementing a successful telehealth program. You will uncover practical ways to foster positive clinical interactions by exploring the key elements of an efficient, meaningful, and human-centered clinician–patient telehealth experience. This course equips you to prepare and train your workforce — and refine your organizational structure — with telehealth in mind. It also unpacks the legal considerations relating to telehealth, as well as general best practices for billing and reimbursement.

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This course from the Stanford Center for Health Education (SCHE) expands on some of the key considerations involved in implementing a successful telehealth program. You will uncover practical ways to foster positive clinical interactions by exploring the key elements of an efficient, meaningful, and human-centered clinician–patient telehealth experience. This course equips you to prepare and train your workforce — and refine your organizational structure — with telehealth in mind. It also unpacks the legal considerations relating to telehealth, as well as general best practices for billing and reimbursement.

What you'll learn

  • Which training and workforce preparation methods are optimal for telehealth.

  • How best to structure an organization to support the telehealth care journey.

  • How to navigate the current legal and regulatory context for telehealth.

  • Which methods can determine a stable financial model for your telehealth program.

  • How to determine a sustainable billing and reimbursement approach for your program.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops clinical strategies for implementing telehealth in healthcare
Examines the legal considerations and best practices for billing and reimbursement in telehealth
Prepares and trains the workforce to effectively deliver telehealth care
Optimizes organizational structure to support telehealth services
Led by instructors with expertise in telehealth implementation, education, and clinical practice
Requires prior knowledge and experience in healthcare and telehealth concepts

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Activities

Coming soon We're preparing activities for Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations will develop knowledge and skills that may be useful to these careers:
Telehealth Specialist
Telehealth Specialists are responsible for the implementation and management of telehealth programs. They work with clinicians, administrators, and patients to ensure that telehealth services are delivered in a safe and effective manner. This course would be very helpful for Telehealth Specialists who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Executive
Telehealth Executives are responsible for the overall management and operation of telehealth programs. This course would be very helpful for Telehealth Executives who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Manager
Telehealth Managers are responsible for the day-to-day management of telehealth programs. This course would be very helpful for Telehealth Managers who want to learn more about the legal and regulatory aspects of telehealth, as well as how to implement and manage a successful telehealth program.
Telehealth Physician
Telehealth Physicians provide care to patients remotely using videoconferencing or other technology. They assess patient needs, diagnose illnesses, and prescribe medications. This course would be helpful for Telehealth Physicians who want to learn more about the legal and regulatory aspects of telehealth and how to provide quality care in a virtual environment.
Telehealth Nurse
Telehealth Nurses provide care to patients remotely using videoconferencing or other technology. They assess patient needs, diagnose illnesses, and prescribe medications. This course would be helpful for Telehealth Nurses who want to learn more about the legal and regulatory aspects of telehealth and how to provide quality care in a virtual environment.
Telehealth Coordinator
Telehealth Coordinators provide support to telehealth clinicians and patients. This course would be helpful for Telehealth Coordinators who want to learn more about the legal and regulatory aspects of telehealth, as well as how to provide quality care in a virtual environment.
Healthcare Lawyer
Healthcare Lawyers provide legal advice and representation to healthcare organizations and individuals. This course would be helpful for Healthcare Lawyers who want to learn more about the legal and regulatory aspects of telehealth.
Medical Ethicist
Medical Ethicists analyze ethical issues in healthcare. This course would be helpful for Medical Ethicists who want to learn more about the ethical considerations of telehealth.
Billing and Coding Specialist
Billing and Coding Specialists are responsible for coding medical procedures and diagnoses so that insurance companies can reimburse healthcare providers. This course would be helpful for Billing and Coding Specialists who want to learn more about the billing and reimbursement process for telehealth services.
Medical Records Technician
Medical Records Technicians manage and maintain patient medical records. This includes coding and filing patient information, as well as ensuring the security and privacy of patient data. This course would be helpful for Medical Records Technicians who want to learn how to manage electronic health records and how to protect patient data in a telehealth environment.
Compliance Officer
Compliance Officers are responsible for ensuring that their organizations comply with all applicable laws and regulations. This course would be helpful for Compliance Officers who want to learn more about the legal and regulatory aspects of telehealth.
Healthcare Administrator
Healthcare Administrators oversee and manage the operations of healthcare facilities, including hospitals, clinics, and nursing homes. They ensure that the facility runs smoothly and that patients receive quality care. This course would be helpful for Healthcare Administrators who want to learn more about telehealth and how to implement it in their facilities.
Health Policy Analyst
Health Policy Analysts analyze health policy issues and make recommendations to policymakers. This course would be helpful for Health Policy Analysts who want to learn more about the legal and regulatory aspects of telehealth.
Healthcare Consultant
Healthcare Consultants provide advice and guidance to healthcare organizations on a variety of issues, including strategic planning, operations management, and financial management. This course would be helpful for Healthcare Consultants who want to learn more about telehealth and how to help their clients implement it successfully.
Health Information Manager
Health Information Managers oversee the management and use of health information within healthcare organizations. This includes developing and implementing policies and procedures for the collection, storage, and use of health information. This course would be helpful for Health Information Managers who want to learn more about the legal and regulatory aspects of telehealth and how to protect patient data in a telehealth environment.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Telehealth Implementation: Organizational, Billing, Reimbursement, and Legal Considerations.
This guide provides comprehensive information on telehealth reimbursement. It is written by the American Telemedicine Association, which is the leading organization in the field of telemedicine.
This report from the National Academies provides an overview of telehealth technologies and their potential impact on health care delivery. It valuable resource for policymakers and health care leaders.
Will help you prepare and train your workforce with telehealth in mind, and refine your organizational structure.

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