Network Troubleshooting and Tools from Pluralsight

Troubleshooting IT issues is one of the most valuable skills an IT professional can have. This course will introduce you to a variety of possible issues in information technology and describe and demonstrate the necessary tools to solve those issues.

IT systems are complex interactions of many different pieces of hardware and software. In order to keep these systems running, IT administrators and engineers need to understand correct protocol operation and the necessary tools to verify operations. In this course, Network Troubleshooting and Tools, you'll learn a variety of common issues in IT as well as the tools to use to identify and correct those issues. First you'll explore standard troubleshooting methodology to identify the source of issues in IT systems. Next, you’ll discover the tools needed to troubleshoot copper and fiber optic cabling issues. Then, you'll learn software tools used to verify proper operation of protocols, as well as how to use them to identify problems. Finally, you’ll examine common network issues, learning how to identify and correct the network problems. When you’re finished with this course, you’ll have the skills and knowledge of network troubleshooting needed to diagnose and resolve network issues.

What's inside

Syllabus

Course Overview

Troubleshooting Methodology

Identifying and Troubleshooting Cable Issues

CLI Utilities: Ping, ARP, and Traceroute

CLI Utilities: NMAP, Netstat, NSLookup, and SSH

Network Software Utilities

Wireless Troubleshooting and Utilities

Troubleshooting Common PC Networking Issues

Troubleshooting Layer 7 and Above Issues

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Geared toward supporting IT professionals

Focuses on tools and knowledge for troubleshooting networking

Course comprises a combination of video lectures, interactive quizzes, and practical exercises

Appropriate for learners with a background in IT infrastructure and administration

Might benefit learners with prior knowledge in network troubleshooting

Provides hands-on practice with commonly used networking tools

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Network Troubleshooting and Tools with these activities:

Connect with IT Professionals

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Expand professional network and gain insights from experienced IT professionals.

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Attend industry events or meet-ups focused on IT networking.
Introduce yourself and ask questions to learn from others.
Exchange contact information for future collaboration or support.

Review Network Fundamentals

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Strengthen foundational knowledge in networking concepts to enhance troubleshooting abilities.

Browse courses on Networking Fundamentals

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Review notes or textbooks on networking basics.
Practice setting up and configuring simple networks.
Take online quizzes or practice tests to reinforce understanding.

Review TCP/IP Networking

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Provide a solid foundation in TCP/IP protocols for effective network troubleshooting.

View TCP/IP Illustrated: The Protocols, Volume 1... on Amazon

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Read chapters on TCP/IP fundamentals, addressing, and routing.
Study examples and exercises to reinforce understanding.
Discuss key concepts with classmates or online forums.

Five other activities

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Create a Network Troubleshooting Resource Kit

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Organize and expand course materials for quick and easy reference.

Browse courses on Troubleshooting

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Collect and curate relevant materials from the course.
Organize materials into logical sections or categories.
Create a digital or physical resource kit for future use.

Network Troubleshooting Simulation

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Simulate network issues to practice troubleshooting techniques.

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Identify a specific network issue to simulate.
Configure network equipment to simulate the issue.
Troubleshoot the issue using diagnostic tools.
Validate the solution by resolving the issue.

Network Troubleshooting Workshop

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Engage with experts and participate in hands-on troubleshooting exercises.

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Attend a workshop led by experienced network engineers.
Collaborate with peers to solve troubleshooting challenges.
Get feedback and guidance from industry professionals.

Peer Troubleshooting Group

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Collaborate with classmates to collectively solve troubleshooting challenges.

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Form a study group with classmates.
Take turns presenting network troubleshooting scenarios to the group.
Discuss alternative approaches and brainstorm solutions.
Provide feedback and support to each other.

Network Troubleshooting Case Study

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Develop analytical skills by documenting and presenting a network troubleshooting case.

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Identify a real-world network issue and collect relevant data.
Analyze the data and develop a troubleshooting plan.
Implement the plan and document the steps taken.
Present the case study and findings to peers or a technical audience.

Career center

Learners who complete Network Troubleshooting and Tools will develop knowledge and skills that may be useful to these careers:

Network Engineer

Network Engineers are responsible for the day-to-day operations of an organization's computer networks. Responsibilities include designing, implementing, and maintaining network systems, as well as troubleshooting and resolving network issues. Network Engineers who are able to effectively troubleshoot and resolve network issues are more likely to find success in their roles, and this course may aid in that quest. It will help build a foundation of knowledge in network troubleshooting and provide hands-on experience with the tools used to identify and resolve network problems.

See salaries and explore the career path for Network Engineer

Network Administrator

Network Administrators are responsible for the design, implementation, and maintenance of computer networks. As part of their role, Network Administrators may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Network Administrator

Systems Administrator

Systems Administrators are responsible for the operation and maintenance of computer systems and networks. As part of their role, Systems Administrators may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Systems Administrator

Computer Support Specialist

Computer Support Specialists provide technical support to computer users, helping to resolve issues with hardware, software, and networks. As part of their role, Computer Support Specialists may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Computer Support Specialist

Chief Information Officer (CIO)

CIOs are responsible for the strategic planning and management of an organization's IT systems and networks. As part of their role, CIOs may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Chief Information Officer (CIO)

IT Director

IT Directors are responsible for the leadership and management of an organization's IT department. As part of their role, IT Directors may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for IT Director

IT Manager

IT Managers are responsible for the overall management of an organization's computer systems and networks. As part of their role, IT Managers may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for IT Manager

Technical Support Engineer

Technical Support Engineers provide technical support to customers, helping to resolve issues with hardware, software, and networks. As part of their role, Technical Support Engineers may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Technical Support Engineer

Cybersecurity Analyst

Cybersecurity Analysts are responsible for the security of computer systems and networks. As part of their role, Cybersecurity Analysts may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Cybersecurity Analyst

Security Engineer

Security Engineers are responsible for the design and implementation of security systems. As part of their role, Security Engineers may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Security Engineer

Network Architect

Network Architects are responsible for the design and implementation of computer networks. As part of their role, Network Architects may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Network Architect

Network Security Analyst

Network Security Analysts are responsible for the security of computer networks. As part of their role, Network Security Analysts may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Network Security Analyst

Information Security Analyst

Information Security Analysts are responsible for the security of information systems and networks. As part of their role, Information Security Analysts may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Information Security Analyst

Network Operations Engineer

Network Operations Engineers are responsible for the operation and maintenance of computer networks. As part of their role, Network Operations Engineers may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Network Operations Engineer

Information Systems Security Officer (ISSO)

ISSOs are responsible for the security of information systems. As part of their role, ISSOs may be required to troubleshoot and resolve network issues, and this course may be useful in building skills and knowledge necessary to perform these tasks.

See salaries and explore the career path for Information Systems Security Officer (ISSO)