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The IT Ops Sessions

Using OpenAI for Service Desk Automation

Neeraj Kumar

In this IT Ops session, you’ll learn how you can leverage conversational AI to resolve complex technical issues and reduce routine service desk tasks by using OpenAI and Azure Automation.

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In this IT Ops session, you’ll learn how you can leverage conversational AI to resolve complex technical issues and reduce routine service desk tasks by using OpenAI and Azure Automation.

The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, Using OpenAI for Service Desk Automation, you'll learn how you can make your cloud operations more rewarding by embracing the power of natural language processing, which can be achieved by creating a chatbot by using OpenAI and Azure Automation. This results not just in an enriched end user experience, but also reduced L2 and L3 level support expenses. You'll also see how this helps end users get faster responses to their queries and quickly find information they are looking for. When you’re finished with this session, you’ll have a better understanding of how you can make best use of OpenAI with Azure Automation for end user request processing in a natural language.

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What's inside

Syllabus

Using OpenAI for Service Desk Automation

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Useful for learners who want to integrate OpenAI with Azure Automation for natural language processing in service desk automation
Taught by instructors with experience in the topic
Short and focused on specific use case

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in The IT Ops Sessions: Using OpenAI for Service Desk Automation with these activities:
Review Azure Automation Fundamentals
Strengthen your foundational knowledge of Azure Automation by reviewing core concepts and terminology.
Browse courses on Azure Automation
Show steps
  • Access the Azure Automation documentation and ознакомься с основными разделами.
  • Attend a beginner-level webinar or workshop on Azure Automation.
  • Watch videos and tutorials that provide an overview of Azure Automation's capabilities.
  • Review the Azure Automation samples and templates to gain practical insights.
  • Engage in online discussions or forums to clarify any doubts and expand your understanding.
Read 'Automation in Azure' by Jeffrey Snover
Gain a deeper understanding of Azure Automation's capabilities and best practices by reviewing 'Automation in Azure', a comprehensive guide authored by an Azure expert.
View Windows Server Automation with PowerShell... on Amazon
Show steps
  • Obtain a copy of the book and set aside dedicated time for reading.
  • Read through the book, taking notes of key concepts and insights.
  • Apply the knowledge gained to your Azure Automation projects.
  • Participate in online discussions or forums to share your insights and connect with other readers.
  • Consider presenting a summary or review of the book to reinforce your understanding.
Join a Study Group for Azure Automation
Connect with fellow learners and reinforce your understanding of Azure Automation by participating in a study group.
Browse courses on Azure Automation
Show steps
  • Reach out to classmates or online communities to form or join a study group.
  • Establish regular meeting times and set clear goals for each session.
  • Collaborate on assignments, discuss concepts, and share resources.
  • Provide feedback and support to each other to enhance the learning experience.
  • Leverage the collective knowledge of the group to overcome challenges.
Three other activities
Expand to see all activities and additional details
Show all six activities
Test Your NLP Skills with OpenAI Playground
Sharpen your understanding of NLP techniques by experimenting with OpenAI Playground, a free platform for exploring NLP models and generating text.
Browse courses on Natural Language Processing
Show steps
  • Create an OpenAI Playground account and familiarize yourself with the interface.
  • Explore the different NLP models available, such as GPT-3 and Codex.
  • Generate text, translate languages, or create summaries using the provided prompts.
  • Experiment with fine-tuning models to improve their performance on specific tasks.
  • Share your creations and collaborate with others in the OpenAI community.
Explore Azure Automation Scripting Options
Deepen your knowledge of Azure Automation's scripting capabilities by following guided tutorials that demonstrate real-world scenarios.
Browse courses on Azure Automation
Show steps
  • Visit the Microsoft Learn platform and search for Azure Automation tutorials.
  • Select a tutorial that aligns with your skill level and interests.
  • Follow the step-by-step instructions to create, configure, and test automation scripts.
  • Explore additional resources and documentation to enhance your understanding.
  • Implement the learned techniques in your own Azure Automation projects.
Write a Blog Post on Service Desk Automation Trends
Solidify your understanding of service desk automation by researching and writing a blog post that explores current trends and best practices.
Show steps
  • Conduct research on service desk automation, including its benefits, challenges, and emerging technologies.
  • Analyze your findings and identify key trends and innovations.
  • Craft a well-structured blog post that presents your insights and recommendations.
  • Optimize your post for search engines and share it on relevant platforms.
  • Monitor the engagement and feedback on your post to gauge its impact.

Career center

Learners who complete The IT Ops Sessions: Using OpenAI for Service Desk Automation will develop knowledge and skills that may be useful to these careers:
Software Engineer
Software Engineers leverage their knowledge of programming languages and software development principles to design, develop, and maintain software applications. This course on using OpenAI for Service Desk Automation is especially relevant for Software Engineers interested in exploring how AI can enhance their development process and create more efficient and automated solutions.
See salaries and explore the career path for Software Engineer
Data Scientist
Data Scientists use their expertise in data analysis, statistics, and machine learning to extract insights from large datasets. This course on using OpenAI for Service Desk Automation can provide Data Scientists with valuable knowledge on how to leverage AI to enhance their data analysis capabilities and develop more accurate and efficient models.
See salaries and explore the career path for Data Scientist
Machine Learning Engineer
Machine Learning Engineers design, develop, and deploy machine learning models to solve real-world problems. This course on using OpenAI for Service Desk Automation can help Machine Learning Engineers build a solid foundation in using OpenAI's technology and apply it to their projects.
See salaries and explore the career path for Machine Learning Engineer
Cloud Architect
Cloud Architects design, build, and manage cloud computing infrastructure. This course on using OpenAI for Service Desk Automation can provide Cloud Architects with insights into how AI can be used to automate and optimize cloud operations, leading to increased efficiency and cost savings.
See salaries and explore the career path for Cloud Architect
DevOps Engineer
DevOps Engineers bridge the gap between software development and operations teams to ensure smooth and efficient software delivery. This course on using OpenAI for Service Desk Automation can help DevOps Engineers learn how to leverage AI to automate tasks, streamline processes, and improve collaboration.
See salaries and explore the career path for DevOps Engineer
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. This course on using OpenAI for Service Desk Automation can provide Data Analysts with valuable knowledge on how to leverage AI to enhance their data analysis capabilities and develop more accurate and efficient models.
See salaries and explore the career path for Data Analyst
Business Analyst
Business Analysts bridge the gap between business and technical teams to translate business requirements into technical specifications. This course on using OpenAI for Service Desk Automation can help Business Analysts understand how AI can be used to automate repetitive tasks and improve communication between teams.
See salaries and explore the career path for Business Analyst
IT Manager
IT Managers oversee the planning, implementation, and management of IT systems and services within an organization. This course on using OpenAI for Service Desk Automation can provide IT Managers with insights into how AI can be used to improve the efficiency and effectiveness of their IT operations.
See salaries and explore the career path for IT Manager
Product Manager
Product Managers oversee the development and launch of new products and features. This course on using OpenAI for Service Desk Automation can help Product Managers understand how AI can be used to gather customer feedback, analyze market trends, and make data-driven decisions.
See salaries and explore the career path for Product Manager
Technical Support Specialist
Technical Support Specialists provide technical assistance to users experiencing problems with hardware, software, or network issues. This course on using OpenAI for Service Desk Automation can help Technical Support Specialists learn how to leverage AI to automate routine tasks and provide more efficient and effective support.
See salaries and explore the career path for Technical Support Specialist
IT Consultant
IT Consultants provide guidance and expertise to organizations on how to use technology to achieve their business goals. This course on using OpenAI for Service Desk Automation can help IT Consultants stay up-to-date on the latest AI trends and how to advise their clients on implementing AI solutions.
See salaries and explore the career path for IT Consultant
Systems Administrator
Systems Administrators manage and maintain computer systems and networks. This course on using OpenAI for Service Desk Automation can help Systems Administrators learn how to leverage AI to automate routine tasks and improve the efficiency and reliability of their systems.
See salaries and explore the career path for Systems Administrator
Network Engineer
Network Engineers design, implement, and manage computer networks. This course on using OpenAI for Service Desk Automation can help Network Engineers learn how to leverage AI to automate network monitoring and management tasks, leading to improved network performance and reliability.
See salaries and explore the career path for Network Engineer
Database Administrator
Database Administrators manage and maintain databases. This course on using OpenAI for Service Desk Automation can help Database Administrators learn how to leverage AI to automate database management tasks, such as backup, recovery, and performance tuning.
See salaries and explore the career path for Database Administrator
Security Analyst
Security Analysts monitor and analyze security systems to identify and mitigate threats. This course on using OpenAI for Service Desk Automation can help Security Analysts learn how to leverage AI to automate security tasks, such as threat detection and incident response.
See salaries and explore the career path for Security Analyst

Reading list

We've selected five books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in The IT Ops Sessions: Using OpenAI for Service Desk Automation.
Cover image
Natural Language Processing with Python
Save
A comprehensive guide to natural language processing using Python and the Natural Language Toolkit (NLTK).
Natural Language Processing with Python: Analyzing...
Paperback
$$$
(中文) Python Natural Language Processing(Chinese Edition)
Paperback
$$
Natural Language Processing with Python: Analyzing...
Kindle Edition
$$
Cover image
Deep Learning for Coders with fastai and PyTorch
Save
Provides a practical introduction to deep learning using fastai and PyTorch. Covers the fundamentals of neural networks, computer vision, and natural language processing.
Deep Learning for Coders with Fastai and PyTorch:...
Paperback
$$
Deep Learning for Coders with fastai and PyTorch:...
Kindle Edition
$$
Cover image
The Ethical Algorithm
Save
Provides an overview of the ethical implications of algorithms and machine learning systems.
The Ethical Algorithm: The Science of Socially...
Hardcover
$$
(Español) El algoritmo ético. La ciencia del diseño de...
Kindle Edition
$$
Cover image
Learn PowerShell Scripting in a Month of Lunches,...
Save
Teaches PowerShell scripting for IT professionals. It covers topics such as working with the command line, managing files and folders, and automating tasks.
Learn PowerShell Scripting in a Month of Lunches,...
Paperback
$$
Learn PowerShell Scripting in a Month of Lunches,...
Kindle Edition
$$
Cover image
Cross-Lingual Word Embeddings
Save
Introduces the fundamentals of deep learning for NLP. It covers topics such as convolutional neural networks, recurrent neural networks, and transformers.
Cross-Lingual Word Embeddings (Synthesis Lectures...
Paperback
$$

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Course image
Time
2280 hours
Level
Intermediate
Via
Pluralsight
Instructor
Neeraj Kumar
Language
English
Good to know
Useful for learners who want to integrate OpenAI with Azure Automation for natural language processing in service desk automation
Taught by instructors with experience in the topic
Short and focused on specific use case
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