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Neeraj Kumar
In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.
Read more
In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.
Read more
In this IT Ops session, you’ll learn how to integrate ServiceNow ITSM tool with Azure automation PowerShell runbooks for an end-to-end service request automation resulting in reduced efforts and expenses.
The IT Ops sessions are short-form conference-style sessions, minus the conference. In this session, End-to-end ServiceNow Request Automation for Microsoft Modern Workspace, you will learn how you can bring efficiency into the system and help in the reduction of your organization's capital expenses as well as the operational expenses on the managed services by integrating ServiceNow with Azure. This will help in successfully meeting the response and resolution SLAs by the managed services team, thereby, resulting in the customer's delight. When you’re finished with this session, you’ll have a better understanding of how you can leverage Azure automation for business process automation as well as the basics of ServiceNow as a developer.
Register for this course and see more details by visiting:
OpenCourser.com/course/pb5spu/the
What's inside
Syllabus
End-to-end ServiceNow Request Automation for Microsoft Modern Workspace
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores the utility of ServiceNow for automating service requests
Meant for IT professionals who help manage end-to-end service requests
Reduces capital and operational expenses by integrating ServiceNow with Azure
Taught by experienced industry professional Neeraj Kumar
Covers important topics like the end-to-end service request automation feature of ServiceNow
Save this course
Save The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace with these
activities:
Review IT service management (ITSM) concepts
Show steps
Refreshes your knowledge of ITSM principles and practices, which are essential for understanding the role of ServiceNow in the integration process.
Show steps
-
Review online resources or books on ITSM
-
Summarize key concepts and best practices
Review basic PowerShell scripting concepts
Show steps
Refreshes your understanding of basic PowerShell scripting concepts, which is essential for working with Azure automation runbooks.
Browse courses on
Powershell Scripting
Show steps
-
Review PowerShell syntax and commands
-
Practice writing simple PowerShell scripts
Review your notes and assignments from previous Azure courses
Show steps
Helps you refresh your knowledge of Azure fundamentals, which will be essential for understanding the integration with ServiceNow.
Show steps
-
Go through your notes and assignments.
-
Focus on concepts related to Azure automation, PowerShell, and Azure Functions.
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Participate in a study group to discuss the course material
Show steps
Engages you with other learners, allowing you to share knowledge, clarify concepts, and reinforce your understanding through discussions and collaborations.
Show steps
-
Find or form a study group with fellow classmates
-
Meet regularly to discuss the course material
-
Work together to solve problems and clarify concepts
Review 'Azure Automation' by John Savill
Show steps
Helps you understand the Azure automation concepts that form the backbone of the ServiceNow-Azure integration for seamless end-to-end service request automation.
View
Microsoft Azure Infrastructure Services for...
on Amazon
Show steps
-
Read chapters 1-3 to understand the fundamentals of Azure Automation.
-
Go through the hands-on exercises in chapter 4 to practice creating and executing runbooks.
-
Explore the case studies in chapter 5 to see how Azure Automation is used in real-world scenarios.
Join a study group and discuss Azure automation concepts with peers
Show steps
Provides opportunities to interact with other students, share knowledge, and clarify doubts about Azure automation.
Show steps
-
Find a study group or create your own.
-
Set regular meeting times.
-
Discuss Azure automation concepts and share resources.
Follow tutorials on ServiceNow integration with Azure Automation
Show steps
Provides hands-on experience and step-by-step guidance on integrating ServiceNow with Azure Automation, enhancing your understanding of the process.
Show steps
-
Find relevant tutorials on online platforms
-
Follow the instructions and complete the integration process
-
Test and troubleshoot the integration
Create a sample service request automation with Azure automation
Show steps
Provides hands-on experience in building an end-to-end service request automation using Azure automation. This will reinforce your understanding of the integration between ServiceNow and Azure.
Show steps
-
Design a simple service request workflow.
-
Create a new Azure automation account.
-
Develop an Azure automation runbook for the workflow.
-
Configure Azure automation to receive triggers from ServiceNow.
-
Test and deploy your service request automation.
Develop a diagram to visualize the integration process
Show steps
Helps you visualize and understand the flow of information and processes involved in integrating ServiceNow with Azure Automation.
Show steps
-
Identify the key components involved in the integration
-
Map out the data and process flow between these components
-
Create a visual representation using a diagramming tool
Complete practice exercises on ServiceNow and Azure Automation integration
Show steps
Provides opportunities to apply your knowledge and skills in a practical setting, reinforcing your understanding of the integration process.
Show steps
-
Find practice exercises or create your own scenarios
-
Perform the integration tasks and troubleshoot any issues
-
Review your results and identify areas for improvement
Write a blog post or article summarizing your learning from the course
Show steps
Helps you consolidate your knowledge and understanding of the course material by organizing and articulating your thoughts in a written format.
Show steps
-
Identify the key concepts you learned.
-
Organize your ideas into a logical flow.
-
Write a draft and seek feedback from peers.
-
Revise and publish your blog post or article.
Explore open-source projects related to Azure Automation or ServiceNow
Show steps
Exposes you to real-world examples and best practices, broadening your knowledge and understanding of the integration process.
Show steps
-
Identify relevant open-source projects on platforms like GitHub
-
Review the code, documentation, and community discussions
-
Contribute to the project or propose enhancements
Contribute to an open-source project related to Azure automation
Show steps
Provides an opportunity to apply your knowledge and make meaningful contributions to the Azure automation community.
Show steps
-
Identify an open-source project related to Azure automation.
-
Review the project's documentation and codebase.
-
Identify an area where you can contribute.
-
Submit a pull request with your contributions.
Develop a prototype solution for a business process automation using Azure automation and ServiceNow
Show steps
Challenges you to apply your understanding of Azure automation and ServiceNow integration to solve a real-world business problem.
Show steps
-
Identify a suitable business process for automation.
-
Design a solution using Azure automation and ServiceNow.
-
Develop a prototype of your solution.
-
Deploy your prototype and test its functionality.
-
Document your solution and share it with others.
Review IT service management (ITSM) concepts
Show steps
Refreshes your knowledge of ITSM principles and practices, which are essential for understanding the role of ServiceNow in the integration process.
Show steps
Show steps
Show steps
- Review online resources or books on ITSM
- Summarize key concepts and best practices
Review basic PowerShell scripting concepts
Show steps
Refreshes your understanding of basic PowerShell scripting concepts, which is essential for working with Azure automation runbooks.
Browse courses on
Powershell Scripting
Show steps
Show steps
Show steps
- Review PowerShell syntax and commands
- Practice writing simple PowerShell scripts
Review your notes and assignments from previous Azure courses
Show steps
Helps you refresh your knowledge of Azure fundamentals, which will be essential for understanding the integration with ServiceNow.
Show steps
Show steps
Show steps
- Go through your notes and assignments.
- Focus on concepts related to Azure automation, PowerShell, and Azure Functions.
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Participate in a study group to discuss the course material
Show steps
Engages you with other learners, allowing you to share knowledge, clarify concepts, and reinforce your understanding through discussions and collaborations.
Show steps
Show steps
Show steps
- Find or form a study group with fellow classmates
- Meet regularly to discuss the course material
- Work together to solve problems and clarify concepts
Review 'Azure Automation' by John Savill
Show steps
Helps you understand the Azure automation concepts that form the backbone of the ServiceNow-Azure integration for seamless end-to-end service request automation.
View
Microsoft Azure Infrastructure Services for...
on Amazon
Show steps
Show steps
Show steps
- Read chapters 1-3 to understand the fundamentals of Azure Automation.
- Go through the hands-on exercises in chapter 4 to practice creating and executing runbooks.
- Explore the case studies in chapter 5 to see how Azure Automation is used in real-world scenarios.
Join a study group and discuss Azure automation concepts with peers
Show steps
Provides opportunities to interact with other students, share knowledge, and clarify doubts about Azure automation.
Show steps
Show steps
Show steps
- Find a study group or create your own.
- Set regular meeting times.
- Discuss Azure automation concepts and share resources.
Follow tutorials on ServiceNow integration with Azure Automation
Show steps
Provides hands-on experience and step-by-step guidance on integrating ServiceNow with Azure Automation, enhancing your understanding of the process.
Show steps
Show steps
Show steps
- Find relevant tutorials on online platforms
- Follow the instructions and complete the integration process
- Test and troubleshoot the integration
Create a sample service request automation with Azure automation
Show steps
Provides hands-on experience in building an end-to-end service request automation using Azure automation. This will reinforce your understanding of the integration between ServiceNow and Azure.
Show steps
Show steps
Show steps
- Design a simple service request workflow.
- Create a new Azure automation account.
- Develop an Azure automation runbook for the workflow.
- Configure Azure automation to receive triggers from ServiceNow.
- Test and deploy your service request automation.
Develop a diagram to visualize the integration process
Show steps
Helps you visualize and understand the flow of information and processes involved in integrating ServiceNow with Azure Automation.
Show steps
Show steps
Show steps
- Identify the key components involved in the integration
- Map out the data and process flow between these components
- Create a visual representation using a diagramming tool
Complete practice exercises on ServiceNow and Azure Automation integration
Show steps
Provides opportunities to apply your knowledge and skills in a practical setting, reinforcing your understanding of the integration process.
Show steps
Show steps
Show steps
- Find practice exercises or create your own scenarios
- Perform the integration tasks and troubleshoot any issues
- Review your results and identify areas for improvement
Write a blog post or article summarizing your learning from the course
Show steps
Helps you consolidate your knowledge and understanding of the course material by organizing and articulating your thoughts in a written format.
Show steps
Show steps
Show steps
- Identify the key concepts you learned.
- Organize your ideas into a logical flow.
- Write a draft and seek feedback from peers.
- Revise and publish your blog post or article.
Explore open-source projects related to Azure Automation or ServiceNow
Show steps
Exposes you to real-world examples and best practices, broadening your knowledge and understanding of the integration process.
Show steps
Show steps
Show steps
- Identify relevant open-source projects on platforms like GitHub
- Review the code, documentation, and community discussions
- Contribute to the project or propose enhancements
Contribute to an open-source project related to Azure automation
Show steps
Provides an opportunity to apply your knowledge and make meaningful contributions to the Azure automation community.
Show steps
Show steps
Show steps
- Identify an open-source project related to Azure automation.
- Review the project's documentation and codebase.
- Identify an area where you can contribute.
- Submit a pull request with your contributions.
Develop a prototype solution for a business process automation using Azure automation and ServiceNow
Show steps
Challenges you to apply your understanding of Azure automation and ServiceNow integration to solve a real-world business problem.
Show steps
Show steps
Show steps
- Identify a suitable business process for automation.
- Design a solution using Azure automation and ServiceNow.
- Develop a prototype of your solution.
- Deploy your prototype and test its functionality.
- Document your solution and share it with others.
Career center
Learners who complete The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace will develop knowledge and skills
that may be useful to these careers:
IT Service Manager
IT Service Manager
As an IT Service Manager, you will lead and manage the activities of service desk operations, ensuring that service-level agreements (SLAs) are met. You will also work with other IT teams to ensure that IT services are aligned with business needs. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course can help you develop the skills and knowledge you need to be successful in this role. This course will help you understand how to integrate ServiceNow with Azure to automate service requests, which can help you improve efficiency and reduce costs. You will also learn how to use Azure automation for business process automation, which can help you streamline your IT operations.
IT Project Manager
IT Project Manager
IT Project Managers plan, execute, and close IT projects. They work with stakeholders to define project scope, develop project plans, and track project progress. They also manage project budgets and resources. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course can help you develop the skills and knowledge you need to be successful in this role. This course will help you understand how to integrate ServiceNow with Azure to automate service requests, which can help you improve project efficiency and reduce costs. You will also learn how to use Azure automation for business process automation, which can help you streamline your project management processes.
IT Business Analyst
IT Business Analyst
IT Business Analysts analyze business needs and translate them into technical requirements. They work with stakeholders to gather requirements, develop use cases, and create functional specifications. They also help to develop and test IT solutions. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course can help you develop the skills and knowledge you need to be successful in this role. This course will help you understand how to integrate ServiceNow with Azure to automate service requests, which can help you improve business efficiency and reduce costs. You will also learn how to use Azure automation for business process automation, which can help you streamline your IT operations.
IT Consultant
IT Consultant
IT Consultants provide advice and guidance to clients on how to use technology to improve their business operations. They work with clients to assess their needs, develop solutions, and implement new technologies. They also help clients to manage their IT budgets and resources. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course can help you develop the skills and knowledge you need to be successful in this role. This course will help you understand how to integrate ServiceNow with Azure to automate service requests, which can help you improve client efficiency and reduce costs. You will also learn how to use Azure automation for business process automation, which can help you streamline your consulting services.
IT Auditor
IT Auditor
IT Auditors assess the security and compliance of IT systems and processes. They work with organizations to identify and mitigate risks, and to ensure that IT systems are compliant with all applicable laws and regulations. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for IT Auditors who want to learn more about how to automate service requests and streamline IT operations.
IT Architect
IT Architect
IT Architects design and develop IT systems and solutions. They work with stakeholders to gather requirements, develop technical specifications, and create system designs. They also help to implement and test IT solutions. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for IT Architects who want to learn more about how to automate service requests and streamline IT operations.
IT Security Analyst
IT Security Analyst
IT Security Analysts monitor and protect IT systems and networks from security threats. They work with organizations to identify and mitigate risks, and to ensure that IT systems are compliant with all applicable laws and regulations. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for IT Security Analysts who want to learn more about how to automate service requests and streamline IT operations.
IT Support Specialist
IT Support Specialist
IT Support Specialists provide technical support to users of IT systems and applications. They work with users to resolve problems, answer questions, and provide training. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for IT Support Specialists who want to learn more about how to automate service requests and streamline IT operations.
IT Operations Manager
IT Operations Manager
IT Operations Managers are responsible for the day-to-day operations of IT systems and networks. They work with staff to ensure that systems are running smoothly and that users have access to the resources they need. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for IT Operations Managers who want to learn more about how to automate service requests and streamline IT operations.
Software Engineer
Software Engineer
Software Engineers design, develop, and test software applications. They work with users to gather requirements, develop technical specifications, and create software code. They also help to implement and test software applications. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for Software Engineers who want to learn more about how to automate service requests and streamline IT operations.
Systems Administrator
Systems Administrator
Systems Administrators are responsible for the installation, maintenance, and repair of computer systems and networks. They work with users to ensure that systems are running smoothly and that users have access to the resources they need. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for Systems Administrators who want to learn more about how to automate service requests and streamline IT operations.
Network Administrator
Network Administrator
Network Administrators are responsible for the installation, maintenance, and repair of computer networks. They work with users to ensure that networks are running smoothly and that users have access to the resources they need. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for Network Administrators who want to learn more about how to automate service requests and streamline IT operations.
Database Administrator
Database Administrator
Database Administrators are responsible for the installation, maintenance, and repair of databases. They work with users to ensure that databases are running smoothly and that users have access to the data they need. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for Database Administrators who want to learn more about how to automate service requests and streamline IT operations.
Cloud Engineer
Cloud Engineer
Cloud Engineers design, deploy, and manage cloud computing systems. They work with users to gather requirements, develop technical specifications, and create cloud solutions. They also help to implement and test cloud solutions. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for Cloud Engineers who want to learn more about how to automate service requests and streamline IT operations.
DevOps Engineer
DevOps Engineer
DevOps Engineers work to bridge the gap between development and operations teams. They work with both teams to ensure that software is developed, tested, and deployed efficiently. The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace course may be useful for DevOps Engineers who want to learn more about how to automate service requests and streamline IT operations.
For more career information including salaries, visit:
OpenCourser.com/course/pb5spu/the
Reading list
We've selected five books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
The IT Ops Sessions: End-to-end ServiceNow Request Automation for Microsoft Modern Workspace.
Provides a comprehensive overview of PowerShell. It covers topics such as PowerShell syntax, commands, and cmdlets. It's a great resource for anyone who wants to learn more about PowerShell.
Provides a comprehensive overview of Microsoft Azure. It covers topics such as Azure architecture, core services, and management tools. It's a great resource for anyone who wants to learn more about Azure.
Collection of recipes that show you how to use Azure Automation to automate common tasks in Azure. It good resource for those who are new to Azure Automation or who want to learn more about its capabilities.
Save
Comprehensive guide to IT service management. It good resource for those who are new to ITSM or who want to learn more about its practices.
Guide to using PowerShell Desired State Configuration. It good resource for those who want to learn more about using PowerShell DSC to automate their configuration management tasks.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/pb5spu/the
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Time
67 hours
Level
Intermediate
Via
Pluralsight
Instructor
Neeraj Kumar
Language
English
Good to know
Explores the utility of ServiceNow for automating service requests
Meant for IT professionals who help manage end-to-end service requests
Reduces capital and operational expenses by integrating ServiceNow with Azure
Taught by experienced industry professional Neeraj Kumar
Covers important topics like the end-to-end service request automation feature of ServiceNow
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