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In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration.
Read more
In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration.
Read more
In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration.
Using the AWS Managed Services (AMS) Connector application, you can perform common AMS tasks directly in your organization's ServiceNow platform. This helps centralize all of your existing IT service management (ITSM) tasks into a single pane of glass, or dashboard.
As a ServiceNow user, this means you no longer need to log in to the AMS console to submit an incident, submit a Request for Change (RFC), or make a service request to the AMS operations team.
Register for this course and see more details by visiting:
OpenCourser.com/course/illvz7/servicenow
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What's inside
Syllabus
ServiceNow Connector Application
Using the AWS Managed Services (AMS) Connector application, you can perform common AMS tasks directly in your organization's ServiceNow platform. This helps centralize all of your existing IT service management (ITSM) tasks into a single pane of glass, or dashboard.
As a ServiceNow user, this means you no longer need to log in to the AMS console to submit an incident, submit a Request for Change (RFC), or make a service request to the AMS operations team.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Introduces core AMS (AWS Managed Services) tasks through guided demonstrations, offering hands-on practice
Designed for ServiceNow users, enabling them to manage AMS tasks directly within their existing workflow
Provides a centralized platform for managing AMS tasks, streamlining IT service management (ITSM)
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in ServiceNow Connector Application with these
activities:
Review core concepts of cloud computing
Show steps
Brush up on the basics of cloud computing to ensure a solid foundation for this course.
Browse courses on
Cloud Computing Fundamentals
Show steps
-
Read through cloud computing documentation
-
Watch introductory videos on cloud computing
Review incident management best practices
Show steps
Refresh your knowledge of incident management best practices to better understand the AMS ServiceNow Connector application.
Browse courses on
Incident Management
Show steps
-
Read articles on incident management best practices
-
Review industry whitepapers on incident management
Follow a tutorial on using the AMS ServiceNow Connector application
Show steps
Deepen your understanding of the AMS ServiceNow Connector application by following a guided tutorial.
Show steps
-
Search for tutorials on the AMS ServiceNow Connector application
-
Follow the steps in the tutorial
-
Test your understanding by completing the exercises in the tutorial
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using the AMS ServiceNow Connector application
Show steps
Gain proficiency in using the AMS ServiceNow Connector application through practice.
Show steps
-
Set up a test environment for the AMS ServiceNow Connector application
-
Perform common tasks using the AMS ServiceNow Connector application
Join a study group to discuss the AMS ServiceNow Connector application
Show steps
Connect with peers and discuss the AMS ServiceNow Connector application to enhance your understanding.
Show steps
-
Find a study group for the AMS ServiceNow Connector application
-
Participate in discussions and share your knowledge
Create a knowledge base article on the AMS ServiceNow Connector application
Show steps
Demonstrate your understanding of the AMS ServiceNow Connector application by creating a knowledge base article.
Show steps
-
Gather information on the AMS ServiceNow Connector application
-
Organize the information into a logical structure
-
Write the knowledge base article
-
Review and edit the knowledge base article
Mentor a new user of the AMS ServiceNow Connector application
Show steps
Share your knowledge and help others learn about the AMS ServiceNow Connector application.
Show steps
-
Identify a new user who needs guidance
-
Provide support and answer their questions
Review core concepts of cloud computing
Show steps
Brush up on the basics of cloud computing to ensure a solid foundation for this course.
Browse courses on
Cloud Computing Fundamentals
Show steps
Show steps
Show steps
- Read through cloud computing documentation
- Watch introductory videos on cloud computing
Review incident management best practices
Show steps
Refresh your knowledge of incident management best practices to better understand the AMS ServiceNow Connector application.
Browse courses on
Incident Management
Show steps
Show steps
Show steps
- Read articles on incident management best practices
- Review industry whitepapers on incident management
Follow a tutorial on using the AMS ServiceNow Connector application
Show steps
Deepen your understanding of the AMS ServiceNow Connector application by following a guided tutorial.
Show steps
Show steps
Show steps
- Search for tutorials on the AMS ServiceNow Connector application
- Follow the steps in the tutorial
- Test your understanding by completing the exercises in the tutorial
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using the AMS ServiceNow Connector application
Show steps
Gain proficiency in using the AMS ServiceNow Connector application through practice.
Show steps
Show steps
Show steps
- Set up a test environment for the AMS ServiceNow Connector application
- Perform common tasks using the AMS ServiceNow Connector application
Join a study group to discuss the AMS ServiceNow Connector application
Show steps
Connect with peers and discuss the AMS ServiceNow Connector application to enhance your understanding.
Show steps
Show steps
Show steps
- Find a study group for the AMS ServiceNow Connector application
- Participate in discussions and share your knowledge
Create a knowledge base article on the AMS ServiceNow Connector application
Show steps
Demonstrate your understanding of the AMS ServiceNow Connector application by creating a knowledge base article.
Show steps
Show steps
Show steps
- Gather information on the AMS ServiceNow Connector application
- Organize the information into a logical structure
- Write the knowledge base article
- Review and edit the knowledge base article
Mentor a new user of the AMS ServiceNow Connector application
Show steps
Share your knowledge and help others learn about the AMS ServiceNow Connector application.
Show steps
Show steps
Show steps
- Identify a new user who needs guidance
- Provide support and answer their questions
Career center
Learners who complete ServiceNow Connector Application will develop knowledge and skills
that may be useful to these careers:
ServiceNow Developer
ServiceNow Developer
ServiceNow Developers work in the development and maintenance of IT service management (ITSM) systems such as the ServiceNow Connector. As a ServiceNow Developer, you will be using the skills and knowledge learned from this course on a daily basis. This course can help you to build a foundation for a successful career as a ServiceNow Developer.
IT Service Manager
IT Service Manager
IT Service Managers are responsible for overseeing the implementation and maintenance of IT systems and services. This includes managing the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Service Manager.
IT Project Manager
IT Project Manager
IT Project Managers are responsible for planning, executing, and managing IT projects. This includes projects related to the implementation and maintenance of the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Project Manager.
Cloud Architect
Cloud Architect
Cloud Architects are responsible for designing and implementing cloud-based solutions. This includes designing and implementing solutions that use the ServiceNow Connector. This course can help you to build a foundation for a successful career as a Cloud Architect.
DevOps Engineer
DevOps Engineer
DevOps Engineers are responsible for bridging the gap between development and operations teams. This includes working on projects related to the implementation and maintenance of the ServiceNow Connector. This course can help you to build a foundation for a successful career as a DevOps Engineer.
System Administrator
System Administrator
System Administrators are responsible for the day-to-day operation and maintenance of IT systems. This includes managing the ServiceNow Connector. This course can help you to build a foundation for a successful career as a System Administrator.
IT Support Specialist
IT Support Specialist
IT Support Specialists are responsible for providing technical support to users. This includes supporting users who are using the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Support Specialist.
IT Auditor
IT Auditor
IT Auditors are responsible for ensuring that IT systems and processes are compliant with regulations. This includes auditing the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Auditor.
IT Marketing Manager
IT Marketing Manager
IT Marketing Managers help organizations to market IT products and services. This includes marketing the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Marketing Manager.
IT Consultant
IT Consultant
IT Consultants help organizations to implement and manage IT systems. This includes helping organizations to implement and manage the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Consultant.
IT Security Analyst
IT Security Analyst
IT Security Analysts are responsible for protecting IT systems from security threats. This includes protecting the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Security Analyst.
IT Trainer
IT Trainer
IT Trainers provide training on IT systems and software. This includes training on the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Trainer.
IT Business Analyst
IT Business Analyst
IT Business Analysts are responsible for analyzing business needs and translating them into technical requirements. This includes analyzing the needs of users who are using the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Business Analyst.
IT Recruiter
IT Recruiter
IT Recruiters help organizations to find and hire qualified IT professionals. This includes recruiting for positions that require knowledge of the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Recruiter.
IT Sales Engineer
IT Sales Engineer
IT Sales Engineers help organizations to sell IT products and services. This includes selling the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Sales Engineer.
For more career information including salaries, visit:
OpenCourser.com/course/illvz7/servicenow
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
ServiceNow Connector Application.
Focuses on change management using ServiceNow. It provides guidance on change request processes, approval workflows, and risk assessment. Useful as additional reading to complement the course's coverage of submitting Requests for Change through the AWS Managed Services Connector application.
Provides a comprehensive overview of IT service management (ITSM). It covers topics such as the ITSM lifecycle, the ITIL framework, and best practices for ITSM.
Provides a comprehensive overview of change management. It covers topics such as the change management process, the ITIL framework, and best practices for change management.
Provides a comprehensive overview of incident management. It covers topics such as the incident management process, the ITIL framework, and best practices for incident management.
Save
Provides a comprehensive overview of IT operations management. It covers topics such as the IT operations management process, the ITIL framework, and best practices for IT operations management.
Provides a comprehensive overview of IT security management. It covers topics such as the IT security management process, the ITIL framework, and best practices for IT security management.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/illvz7/servicenow
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Via
Coursera
Institution
Amazon Web Services
Instructor
AWS Instructor
Language
English
Good to know
Introduces core AMS (AWS Managed Services) tasks through guided demonstrations, offering hands-on practice
Designed for ServiceNow users, enabling them to manage AMS tasks directly within their existing workflow
Provides a centralized platform for managing AMS tasks, streamlining IT service management (ITSM)
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