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ServiceNow Connector Application

AWS Instructor

In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration.

Using the AWS Managed Services (AMS) Connector application, you can perform common AMS tasks directly in your organization's ServiceNow platform. This helps centralize all of your existing IT service management (ITSM) tasks into a single pane of glass, or dashboard.

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In this course, you will be introduced to common tasks in the AWS Managed Services (AMS) ServiceNow Connector application. Each task begins with a real-world scenario, and then guides you through a step-by-step demonstration.

Using the AWS Managed Services (AMS) Connector application, you can perform common AMS tasks directly in your organization's ServiceNow platform. This helps centralize all of your existing IT service management (ITSM) tasks into a single pane of glass, or dashboard.

As a ServiceNow user, this means you no longer need to log in to the AMS console to submit an incident, submit a Request for Change (RFC), or make a service request to the AMS operations team.

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What's inside

Syllabus

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Introduces core AMS (AWS Managed Services) tasks through guided demonstrations, offering hands-on practice
Designed for ServiceNow users, enabling them to manage AMS tasks directly within their existing workflow
Provides a centralized platform for managing AMS tasks, streamlining IT service management (ITSM)

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Reviews summary

Practical servicenow connector for aws management

According to learners, the ServiceNow Connector Application course offers a highly practical and efficient guide for integrating AWS Managed Services (AMS) tasks directly within ServiceNow. Students appreciate the clear, step-by-step demonstrations that show how to centralize ITSM operations, such as submitting incidents and change requests, without needing to log into the AMS console. While many find it invaluable for streamlining daily workflows, some note that the course assumes foundational knowledge of both ServiceNow and AMS and focuses primarily on common tasks, making it ideal for those seeking practical application rather than deep dives into advanced configurations.
Ideal for those with existing AWS AMS & ServiceNow familiarity.
"Coming into this, I already had a good grasp of ServiceNow, which helped a lot."
"To get the most out of it, I suggest having some basic understanding of AWS Managed Services beforehand."
"It's not for absolute beginners in ITSM; it's specific to the connector, so come prepared."
Aimed at essential daily operations, not advanced topics.
"The course delivers on its promise to cover common tasks; don't expect deep technical dives into complex configurations."
"I learned the core functions needed, though I wished for more content on advanced customization options."
"It's perfect for quickly getting up to speed on basic integrations, but advanced users might want more."
Step-by-step demos are easy to follow and highly effective.
"The practical demonstrations were exceptionally clear and guided me perfectly through each task."
"I really appreciated the hands-on approach; it made understanding the connector functionality straightforward."
"The scenarios felt real-world, and the visual guidance through the demos was top-notch."
Learn to centralize AWS AMS tasks in ServiceNow.
"I found the course extremely practical; I can now easily manage AWS AMS incidents directly within ServiceNow."
"This course provided the steps to streamline my ITSM operations and eliminate logging into multiple consoles."
"It's a huge time-saver and makes my daily tasks much more efficient by using the connector."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in ServiceNow Connector Application with these activities:
Review core concepts of cloud computing
Brush up on the basics of cloud computing to ensure a solid foundation for this course.
Browse courses on Cloud Computing Fundamentals
Show steps
  • Read through cloud computing documentation
  • Watch introductory videos on cloud computing
Review incident management best practices
Refresh your knowledge of incident management best practices to better understand the AMS ServiceNow Connector application.
Browse courses on Incident Management
Show steps
  • Read articles on incident management best practices
  • Review industry whitepapers on incident management
Follow a tutorial on using the AMS ServiceNow Connector application
Deepen your understanding of the AMS ServiceNow Connector application by following a guided tutorial.
Show steps
  • Search for tutorials on the AMS ServiceNow Connector application
  • Follow the steps in the tutorial
  • Test your understanding by completing the exercises in the tutorial
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using the AMS ServiceNow Connector application
Gain proficiency in using the AMS ServiceNow Connector application through practice.
Show steps
  • Set up a test environment for the AMS ServiceNow Connector application
  • Perform common tasks using the AMS ServiceNow Connector application
Join a study group to discuss the AMS ServiceNow Connector application
Connect with peers and discuss the AMS ServiceNow Connector application to enhance your understanding.
Show steps
  • Find a study group for the AMS ServiceNow Connector application
  • Participate in discussions and share your knowledge
Create a knowledge base article on the AMS ServiceNow Connector application
Demonstrate your understanding of the AMS ServiceNow Connector application by creating a knowledge base article.
Show steps
  • Gather information on the AMS ServiceNow Connector application
  • Organize the information into a logical structure
  • Write the knowledge base article
  • Review and edit the knowledge base article
Mentor a new user of the AMS ServiceNow Connector application
Share your knowledge and help others learn about the AMS ServiceNow Connector application.
Show steps
  • Identify a new user who needs guidance
  • Provide support and answer their questions

Career center

Learners who complete ServiceNow Connector Application will develop knowledge and skills that may be useful to these careers:
ServiceNow Developer
ServiceNow Developers work in the development and maintenance of IT service management (ITSM) systems such as the ServiceNow Connector. As a ServiceNow Developer, you will be using the skills and knowledge learned from this course on a daily basis. This course can help you to build a foundation for a successful career as a ServiceNow Developer.
See salaries and explore the career path for ServiceNow Developer
IT Service Manager
IT Service Managers are responsible for overseeing the implementation and maintenance of IT systems and services. This includes managing the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Service Manager.
See salaries and explore the career path for IT Service Manager
IT Project Manager
IT Project Managers are responsible for planning, executing, and managing IT projects. This includes projects related to the implementation and maintenance of the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Project Manager.
See salaries and explore the career path for IT Project Manager
Cloud Architect
Cloud Architects are responsible for designing and implementing cloud-based solutions. This includes designing and implementing solutions that use the ServiceNow Connector. This course can help you to build a foundation for a successful career as a Cloud Architect.
See salaries and explore the career path for Cloud Architect
DevOps Engineer
DevOps Engineers are responsible for bridging the gap between development and operations teams. This includes working on projects related to the implementation and maintenance of the ServiceNow Connector. This course can help you to build a foundation for a successful career as a DevOps Engineer.
See salaries and explore the career path for DevOps Engineer
System Administrator
System Administrators are responsible for the day-to-day operation and maintenance of IT systems. This includes managing the ServiceNow Connector. This course can help you to build a foundation for a successful career as a System Administrator.
See salaries and explore the career path for System Administrator
IT Support Specialist
IT Support Specialists are responsible for providing technical support to users. This includes supporting users who are using the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Support Specialist.
See salaries and explore the career path for IT Support Specialist
IT Auditor
IT Auditors are responsible for ensuring that IT systems and processes are compliant with regulations. This includes auditing the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Auditor.
See salaries and explore the career path for IT Auditor
IT Security Analyst
IT Security Analysts are responsible for protecting IT systems from security threats. This includes protecting the ServiceNow Connector. This course can help you to build a foundation for a successful career as an IT Security Analyst.
See salaries and explore the career path for IT Security Analyst
IT Business Analyst
IT Business Analysts are responsible for analyzing business needs and translating them into technical requirements. This includes analyzing the needs of users who are using the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Business Analyst.
See salaries and explore the career path for IT Business Analyst
IT Consultant
IT Consultants help organizations to implement and manage IT systems. This includes helping organizations to implement and manage the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Consultant.
See salaries and explore the career path for IT Consultant
IT Trainer
IT Trainers provide training on IT systems and software. This includes training on the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Trainer.
See salaries and explore the career path for IT Trainer
IT Recruiter
IT Recruiters help organizations to find and hire qualified IT professionals. This includes recruiting for positions that require knowledge of the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Recruiter.
See salaries and explore the career path for IT Recruiter
IT Sales Engineer
IT Sales Engineers help organizations to sell IT products and services. This includes selling the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Sales Engineer.
See salaries and explore the career path for IT Sales Engineer
IT Marketing Manager
IT Marketing Managers help organizations to market IT products and services. This includes marketing the ServiceNow Connector. This course may be useful for you if you are interested in a career as an IT Marketing Manager.
See salaries and explore the career path for IT Marketing Manager

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in ServiceNow Connector Application.
Cover image
ServiceNow Development Handbook - Third Edition
Save
Focuses on change management using ServiceNow. It provides guidance on change request processes, approval workflows, and risk assessment. Useful as additional reading to complement the course's coverage of submitting Requests for Change through the AWS Managed Services Connector application.
ServiceNow Development Handbook - Third Edition: A...
Paperback
$$
ServiceNow Development Handbook (Old): Don't buy...
Kindle Edition
$$$
Cover image
ITIL Foundation, ITIL
Save
Provides a comprehensive overview of IT service management (ITSM). It covers topics such as the ITSM lifecycle, the ITIL framework, and best practices for ITSM.
ITIL Foundation, ITIL (ITIL 4 Foundation)
Paperback
$$$$
Passing Your ITIL Foundation Exam
Paperback
$$
ITIL Foundation Handbook - Pocketbook: 2011
Paperback
$$
Cover image
Managing Successful Programmes (Print)
Save
Provides a comprehensive overview of change management. It covers topics such as the change management process, the ITIL framework, and best practices for change management.
Managing Successful Programmes
Paperback
$$$$
Cover image
ITIL 4 Strategic Leader
Save
Provides a comprehensive overview of incident management. It covers topics such as the incident management process, the ITIL framework, and best practices for incident management.
ITIL 4 Strategic Leader
Paperback
Check
ITIL 4 Strategic Leader
Kindle Edition
Check
Problem Management
Save
Provides a comprehensive overview of IT operations management. It covers topics such as the IT operations management process, the ITIL framework, and best practices for IT operations management.
Problem Management:: A Practical Guide
Kindle Edition
$$
Cover image
ITIL and the Information Lifecycle
Save
Provides a comprehensive overview of IT security management. It covers topics such as the IT security management process, the ITIL framework, and best practices for IT security management.
ITIL and the Information Lifecycle
Paperback
Check
ITIL and the Information Lifecycle
Kindle Edition
Check

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Via
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Institution
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Instructor
AWS Instructor
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Introduces core AMS (AWS Managed Services) tasks through guided demonstrations, offering hands-on practice
Designed for ServiceNow users, enabling them to manage AMS tasks directly within their existing workflow
Provides a centralized platform for managing AMS tasks, streamlining IT service management (ITSM)
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