May 1, 2024
Updated June 18, 2025
20 minute read
Navigating the Storm: An Introduction to Incident Management
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Find a path to becoming a Incident Management. Learn more at:
OpenCourser.com/topic/vp289v/incident
Reading list
We've selected 31 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Incident Management.
This is the official guide for the ITIL 4 framework, which provides a comprehensive and widely adopted approach to IT Service Management, including a significant focus on Incident Management as a core practice. It is essential for gaining a broad understanding of the principles and concepts underpinning modern IT service delivery and incident handling within that context. is commonly used as a textbook for IT service management courses and foundational text for anyone pursuing ITIL certification.
This official publication from NIST provides guidelines and recommendations for organizations on how to handle security incidents. It outlines the incident response lifecycle and key activities. While not a traditional book, it crucial and authoritative document widely referenced in the field and provides a solid framework for building an incident response capability. This must-read for anyone involved in establishing or maturing an incident response program.
Written by the pioneers of SRE at Google, this book provides deep insights into the practices and principles that enable Google to run highly reliable systems at scale. It includes valuable chapters specifically dedicated to incident management, emergency response, and postmortem culture. is highly relevant for those interested in the SRE approach to incident management and is considered a must-read for SRE professionals.
This official ITIL 4 practice guide provides detailed guidance specifically on the Incident Management practice. It covers the processes, activities, and organizational considerations for effective incident handling within the ITIL framework. valuable resource for those implementing or maturing their incident management processes based on ITIL 4.
As a companion to the 'Site Reliability Engineering' book, this workbook offers practical exercises and deeper dives into implementing SRE principles. It provides actionable guidance on topics relevant to incident management, such as defining SLOs, managing on-call, and conducting effective postmortems. is valuable for those looking to apply SRE concepts to their incident management practices.
Focuses on integrating threat intelligence into the incident response process. It explains how to use intelligence analysis techniques to better understand adversaries and improve response strategies. This is particularly relevant for contemporary cybersecurity incident management and valuable resource for security analysts and incident responders.
Well-regarded guide covering the entire lifecycle of incident response and computer forensics. It delves into practical aspects of data collection, analysis, and remediation in the context of cybersecurity incidents. It's a comprehensive resource for understanding the technical details involved in responding to security breaches and is often referenced by security professionals.
While a novel, this book provides a highly relatable story about an IT organization struggling with common issues, including incidents. It introduces key concepts from DevOps and IT service management that are directly applicable to improving incident management processes and the overall IT operation. It's an excellent book for understanding the broader context in which incident management operates and is often recommended for IT professionals at all levels.
Known as a practical field guide for defensive security professionals, this handbook provides concise tactical advice and procedures for incident response. It covers various frameworks and provides detailed steps for incident detection and analysis. useful quick reference during active incidents and is well-suited for security operations center (SOC) analysts.
Focuses on building a security monitoring and incident response program. It provides guidance on creating playbooks and developing strategies for effective security operations and incident handling. This practical guide for security teams looking to formalize their incident response procedures.
Focuses on incident management in the cloud environment and covers topics such as cloud-specific incident management challenges and best practices.
Offers a practical approach to incident response, focusing on real-world scenarios and techniques. It valuable resource for practitioners looking to enhance their skills in handling and investigating security incidents. It bridges the gap between theoretical concepts and practical application.
Draws parallels between IT incident management and incident command systems used in emergency response fields like the fire service. It offers a different perspective on organizing and leading teams during incidents, emphasizing clear roles and communication. This book can provide valuable insights for improving the structure and execution of incident response teams.
Is considered a foundational text in network security monitoring and incident detection. It provides in-depth knowledge of how to monitor network traffic to identify malicious activity and is highly relevant for the detection phase of incident response. It valuable resource for security analysts and network defenders.
Provides practical guidance on the containment, eradication, and recovery phases of cybersecurity incident response. It emphasizes a continual program approach to incident response and explores successful behaviors and actions for each phase. This book useful guide for practitioners focused on the technical aspects of incident recovery.
Offers a hands-on approach to digital forensics and incident response. It covers essential topics such as preparing for incidents, identifying malicious activity, and conducting forensic analysis with practical examples and case studies. This book is suitable for those new to incident response and looking for practical guidance.
Covers incident management in the healthcare industry and provides guidance on how to manage incidents in a healthcare setting.
Covers incident management in the government sector and provides guidance on how to manage incidents in a government environment.
Covers incident management in the education sector and provides guidance on how to manage incidents in an educational setting.
Covers incident management in the small business sector and provides guidance on how to manage incidents in a small business.
Covers incident management in the enterprise sector and provides guidance on how to manage incidents in an enterprise environment.
Covers incident management for managed service providers and provides guidance on how to manage incidents for clients.
Challenges traditional views on human error in complex systems, which is highly relevant to understanding the root causes of many incidents. It promotes a systems-thinking approach to incident analysis, moving beyond blaming individuals. This book is crucial for developing a more effective and just incident analysis and learning process.
For more information about how these books relate to this course, visit:
OpenCourser.com/topic/vp289v/incident
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