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Travis Scotto,
Emmanuel Apau,
Sonny Sevin,
and
Nathan Anderson, MBA
Develop cloud processes and frameworks to create a lasting culture focused on reliability with Udacity's Establishing a Culture of Reliability Training Course.
Register for this course and see more details by visiting:
OpenCourser.com/course/xbaxwp/establishing
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What's inside
Syllabus
In this lesson, we cover some introductory material to help you start with a solid foundation.
Having a solid on-call is very important to achieving peak reliability. This lesson discusses how to have balanced on-call shifts with a solid incident management process that your team can follow.
Read more
Syllabus
In this lesson, we cover some introductory material to help you start with a solid foundation.
Having a solid on-call is very important to achieving peak reliability. This lesson discusses how to have balanced on-call shifts with a solid incident management process that your team can follow.
Read more
In this lesson, we learn how to review your system from the start to prepare for a release. It is important that you have systems in place to find potential risks and develop mitigations for them.
System capacity is an essential part of ensuring reliability. This lesson discusses how to balance system capacity with costs to ensure that resources and money are not being wasted.
Toil is the bane of every SRE team, and this lesson is all about how to reduce toil to allow your team to focus on operational work that improves reliability.
To wrap everything up, you will complete the final project, where you will be participating in three scenarios that will tie everything you have learned together.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Introduces learners to core concepts needed for reliability within the realm of software engineering
Taught by seasoned professionals with decades of experience in the field of software reliability
Provides a clear and easy-to-follow structure for learning
Save this course
Save Establishing a Culture of Reliability to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Establishing a Culture of Reliability with these
activities:
Review Networking Fundamentals
Show steps
Refresh your understanding of basic networking concepts to lay a solid foundation for this course.
Browse courses on
Networking Fundamentals
Show steps
-
Revise notes or textbooks on networking fundamentals.
-
Take practice quizzes or mock tests to assess your knowledge.
Organize Course Resources
Show steps
Organize and review provided course materials, assignments, and quizzes to enhance your understanding.
Show steps
-
Create a dedicated folder or workspace for course materials.
-
Categorize and sort materials into subfolders or sections.
-
Review materials regularly to reinforce key concepts.
Deploy a Monitoring Tool
Show steps
Follow online tutorials to deploy a monitoring tool, enabling you to track system metrics and identify performance issues.
Browse courses on
System Monitoring
Show steps
-
Select a monitoring tool aligned with your system requirements.
-
Follow step-by-step tutorials to install and configure the tool.
-
Set up dashboards and alerts to monitor key metrics.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Configure Server Security Settings
Show steps
Practice configuring security settings on a server to strengthen your hands-on skills.
Browse courses on
Security Configuration
Show steps
-
Set up a virtual machine or use a cloud platform.
-
Install an operating system and configure basic security settings.
-
Configure firewall rules, user permissions, and intrusion detection systems.
Participate in Incident Response Simulations
Show steps
Join peer groups to simulate incident response scenarios, enhancing your decision-making and communication skills.
Browse courses on
Incident Management
Show steps
-
Find or create a study group with peers.
-
Develop mock incident scenarios based on course material.
-
Take turns responding to incidents, discussing root causes, and implementing solutions.
Design a Reliability Plan
Show steps
Create a detailed plan that outlines strategies for enhancing system reliability.
Show steps
-
Identify critical system components and potential failure points.
-
Develop and document reliability metrics and targets.
-
Define processes for monitoring, analyzing, and improving reliability.
Automate On-Call Rotations
Show steps
Develop an automated system to manage on-call rotations, ensuring efficient incident response.
Show steps
-
Design the automation system, including scheduling, notifications, and escalation procedures.
-
Implement the system using programming languages or tools.
-
Test and evaluate the system to ensure reliability and accuracy.
Hackathon: Improving Software Reliability
Show steps
Participate in a hackathon focused on developing innovative solutions to improve software reliability.
Browse courses on
System Reliability
Show steps
-
Form a team or join an existing one.
-
Brainstorm ideas and develop a project proposal.
-
Implement and test the solution within the hackathon timeline.
Review Networking Fundamentals
Show steps
Refresh your understanding of basic networking concepts to lay a solid foundation for this course.
Browse courses on
Networking Fundamentals
Show steps
Show steps
Show steps
- Revise notes or textbooks on networking fundamentals.
- Take practice quizzes or mock tests to assess your knowledge.
Organize Course Resources
Show steps
Organize and review provided course materials, assignments, and quizzes to enhance your understanding.
Show steps
Show steps
Show steps
- Create a dedicated folder or workspace for course materials.
- Categorize and sort materials into subfolders or sections.
- Review materials regularly to reinforce key concepts.
Deploy a Monitoring Tool
Show steps
Follow online tutorials to deploy a monitoring tool, enabling you to track system metrics and identify performance issues.
Browse courses on
System Monitoring
Show steps
Show steps
Show steps
- Select a monitoring tool aligned with your system requirements.
- Follow step-by-step tutorials to install and configure the tool.
- Set up dashboards and alerts to monitor key metrics.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Configure Server Security Settings
Show steps
Practice configuring security settings on a server to strengthen your hands-on skills.
Browse courses on
Security Configuration
Show steps
Show steps
Show steps
- Set up a virtual machine or use a cloud platform.
- Install an operating system and configure basic security settings.
- Configure firewall rules, user permissions, and intrusion detection systems.
Participate in Incident Response Simulations
Show steps
Join peer groups to simulate incident response scenarios, enhancing your decision-making and communication skills.
Browse courses on
Incident Management
Show steps
Show steps
Show steps
- Find or create a study group with peers.
- Develop mock incident scenarios based on course material.
- Take turns responding to incidents, discussing root causes, and implementing solutions.
Design a Reliability Plan
Show steps
Create a detailed plan that outlines strategies for enhancing system reliability.
Show steps
Show steps
Show steps
- Identify critical system components and potential failure points.
- Develop and document reliability metrics and targets.
- Define processes for monitoring, analyzing, and improving reliability.
Automate On-Call Rotations
Show steps
Develop an automated system to manage on-call rotations, ensuring efficient incident response.
Show steps
Show steps
Show steps
- Design the automation system, including scheduling, notifications, and escalation procedures.
- Implement the system using programming languages or tools.
- Test and evaluate the system to ensure reliability and accuracy.
Hackathon: Improving Software Reliability
Show steps
Participate in a hackathon focused on developing innovative solutions to improve software reliability.
Browse courses on
System Reliability
Show steps
Show steps
Show steps
- Form a team or join an existing one.
- Brainstorm ideas and develop a project proposal.
- Implement and test the solution within the hackathon timeline.
Career center
Learners who complete Establishing a Culture of Reliability will develop knowledge and skills
that may be useful to these careers:
DevOps Engineer
DevOps Engineer
DevOps Engineers are responsible for bridging the gap between development and operations teams. They work to automate and streamline the software development process, and they ensure that systems are running smoothly and efficiently. This course can help DevOps Engineers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics are essential for DevOps Engineers, as they need to understand how to keep systems running smoothly and how to quickly resolve any issues that may arise.
Site Reliability Engineer
Site Reliability Engineer
Site Reliability Engineers are responsible for the reliability, scalability, and performance of systems and applications. They work with developers and operations teams to ensure that systems are running smoothly and efficiently. This course can help Site Reliability Engineers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can easily transfer to a Site Reliability Engineer's daily responsibilities, and the course is an excellent way for those who wish to enter the field to learn more about what the work entails.
Cloud Architect
Cloud Architect
Cloud Architects are responsible for designing and implementing cloud-based solutions. They work with customers to understand their business needs and then design and implement solutions that meet those needs. This course can help Cloud Architects by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics are essential for Cloud Architects, as they need to understand how to design and implement reliable cloud-based solutions.
Software Engineer
Software Engineer
Software Engineers are responsible for designing, developing, and testing software applications. They work with customers to understand their business needs and then design and implement solutions that meet those needs. This course can help Software Engineers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Software Engineers write more reliable code and reduce the impact of incidents on their systems.
Database Administrator
Database Administrator
Database Administrators are responsible for managing and maintaining databases. They work with customers to understand their business needs and then design and implement solutions that meet those needs. This course can help Database Administrators by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics are essential for Database Administrators, as they need to understand how to keep databases running smoothly and how to quickly resolve any issues that may arise.
Systems Engineer
Systems Engineer
Systems Engineers are responsible for designing, implementing, and maintaining complex systems. They work with customers to understand their business needs and then design and implement solutions that meet those needs. This course can help Systems Engineers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics are essential for Systems Engineers, as they need to understand how to design and implement reliable systems.
Technical Project Manager
Technical Project Manager
Technical Project Managers are responsible for planning, managing, and executing technical projects. They work with stakeholders to understand the project requirements and then develop and execute a plan to meet those requirements. This course can help Technical Project Managers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Technical Project Managers plan and execute more reliable projects.
Information Technology Manager
Information Technology Manager
Information Technology Managers are responsible for planning, managing, and executing IT projects. They work with stakeholders to understand the IT needs of the organization and then develop and execute a plan to meet those needs. This course can help Information Technology Managers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Information Technology Managers plan and execute more reliable IT projects.
Quality Assurance Analyst
Quality Assurance Analyst
Quality Assurance Analysts are responsible for testing software applications and ensuring that they meet the quality standards of the organization. They work with developers to identify and fix bugs in the software. This course can help Quality Assurance Analysts by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Quality Assurance Analysts develop more reliable software applications.
Business Analyst
Business Analyst
Business Analysts are responsible for analyzing business processes and developing solutions to improve those processes. They work with stakeholders to understand the business needs and then develop and implement solutions that meet those needs. This course can help Business Analysts by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Business Analysts develop more reliable solutions that meet the needs of the business.
IT Auditor
IT Auditor
IT Auditors are responsible for auditing the IT systems of an organization to ensure that they are compliant with the organization's policies and procedures. They also work to identify and mitigate risks to the organization's IT systems. This course can help IT Auditors by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics help IT Auditors identify and mitigate risks to IT systems and ensure that those systems are reliable.
Security Analyst
Security Analyst
Security Analysts are responsible for monitoring and protecting the IT systems of an organization from security threats. They work to identify and mitigate risks to the organization's IT systems. This course can help Security Analysts by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics help Security Analysts identify and mitigate risks to IT systems and ensure that those systems are reliable.
Risk Manager
Risk Manager
Risk Managers are responsible for identifying and mitigating risks to an organization. They work with stakeholders to understand the organization's risks and then develop and implement plans to mitigate those risks. This course can help Risk Managers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics help Risk Managers identify and mitigate risks to IT systems and ensure that those systems are reliable.
Systems Administrator
Systems Administrator
Systems Administrators are responsible for managing and maintaining computer systems. They work with users to understand their needs and then configure and maintain systems to meet those needs. This course may help Systems Administrators by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Systems Administrators manage and maintain more reliable systems.
Project Manager
Project Manager
Project Managers are responsible for planning, managing, and executing projects. They work with stakeholders to understand the project requirements and then develop and execute a plan to meet those requirements. This course may help Project Managers by providing them with the knowledge and skills they need to create a culture of reliability within their organization. Topics covered include on-call management, incident management, system capacity planning, and toil reduction. These topics can help Project Managers plan and execute more reliable projects.
For more career information including salaries, visit:
OpenCourser.com/course/xbaxwp/establishing
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Establishing a Culture of Reliability.
Provides a comprehensive overview of software reliability engineering, including concepts, techniques, and best practices. It valuable resource for anyone interested in improving the reliability of their software systems.
Provides a practical guide to site reliability engineering (SRE), a set of practices and principles that Google uses to ensure the reliability and performance of its production systems. It valuable resource for anyone interested in implementing SRE in their own organization.
Save
Provides a practical guide to DevOps, a set of practices and principles that help organizations to improve the speed, quality, and security of their software delivery. It valuable resource for anyone interested in implementing DevOps in their own organization.
Save
Provides a fictional account of an IT organization that undergoes a transformation to improve its reliability and performance. It valuable resource for anyone interested in understanding the challenges and benefits of implementing DevOps in their own organization.
Provides a practical guide to microservices patterns. It valuable resource for anyone interested in building microservices-based applications.
Provides a practical guide to Kubernetes. It valuable resource for anyone interested in deploying and managing containerized applications.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/xbaxwp/establishing
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Effort
4 weeks
Level
Intermediate
Via
Udacity
Instructors
Travis Scotto
Emmanuel Apau
Sonny Sevin
Nathan Anderson, MBA
Language
English
Good to know
Introduces learners to core concepts needed for reliability within the realm of software engineering
Taught by seasoned professionals with decades of experience in the field of software reliability
Provides a clear and easy-to-follow structure for learning
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