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Catalin Popa
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Read more
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Read more
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.
This course is no longer available. Find something similar by browsing:
ServiceNow
IT Service Management
IT Asset Management
Human Resources Management
Incident Management
Change Management
Problem Management
Register for this course and see more details by visiting:
OpenCourser.com/course/fwd3bl/getting
What's inside
Syllabus
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Taught by experienced instructors, who are highly regarded for their work in ServiceNow
Takes a comprehensive approach to the fundamentals of ServiceNow
Develops essential skills and knowledge for effectively configuring and using common ServiceNow solutions
Offers value for beginners looking to establish a foundation in ServiceNow
Well-suited for individuals aspiring to use or implement ServiceNow within their organizations
The course material is likely up-to-date, as the platform is continually evolving
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Reviews summary
Foundational guide to servicenow essentials
According to learners, this course offers a solid foundation for those new to ServiceNow, with a strong emphasis on practical applications and real-world use cases. Students consistently praise the instructor's clear explanations and the effectiveness of the focused demonstrations, which help to demystify complex concepts. While primarily aimed at beginners, the course provides a comprehensive overview of essential ServiceNow solutions and modules, making it an ideal starting point. A few learners noted that they sometimes wished for deeper dives into advanced topics, but this course effectively serves its purpose of getting you started.
Course content remains relevant and updated for current users.
"I found the course materials to be very current. The examples directly applied to my work."
"The recent updates to the course content reflect the latest ServiceNow features."
"This course has definitely stood the test of time and is still highly relevant today."
Perfect starting point for those new to ServiceNow.
"Perfect for someone like me who had zero prior knowledge of ServiceNow. A solid foundation."
"As a beginner, this course was a lifesaver. It demystified ServiceNow quickly."
"I feel confident taking my first steps with ServiceNow after this comprehensive introduction."
Focuses on practical application with real-life use cases.
"Really appreciate the practical approach, shows how ServiceNow is used in a business context."
"The hands-on demonstrations helped solidify my understanding of the theoretical concepts."
"I learned how to apply the ServiceNow solutions directly to scenarios I encounter at work."
Instructor provides excellent, easy-to-understand explanations.
"The instructor's explanations are incredibly clear, even for complex topics. Demos were very helpful."
"I found the instructor to be very knowledgeable and able to simplify things perfectly for a beginner."
"Everything was explained clearly, making it easy to follow along and grasp new concepts."
Provides a good overview but not an advanced deep dive.
"The demos are useful, but I wished for more challenge or advanced scenarios."
"Good overview, but sometimes the pace felt a bit rushed, and I wanted more detail."
"I needed to supplement with official documentation for a truly in-depth understanding beyond the basics."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Getting Started with ServiceNow with these
activities:
Join a ServiceNow Online Study Group
Show steps
Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.
Show steps
-
Find or create an online ServiceNow study group
-
Set up regular meeting times
-
Discuss course topics, share resources, and ask questions
Explore ServiceNow Module Architecture
Show steps
Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.
Browse courses on
ServiceNow
Show steps
-
Access the ServiceNow documentation
-
Review the module architecture overview
-
Explore different module types and their functionalities
Configure a Basic ServiceNow Incident
Show steps
Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.
Browse courses on
Incident Management
Show steps
-
Create a new incident
-
Set the incident fields (e.g., caller, category, priority)
-
Resolve the incident
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Custom ServiceNow Report
Show steps
Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.
Browse courses on
Report Generation
Show steps
-
Identify the relevant data source
-
Design the report layout and fields
-
Save and publish the report
Attend a ServiceNow User Group Meeting
Show steps
Connect with local ServiceNow users, learn from their experiences, and expand your professional network.
Browse courses on
Networking
Show steps
-
Find a local ServiceNow User Group
-
Register and attend a meeting
-
Participate in discussions and ask questions
-
Follow up with other attendees
Contribute to a ServiceNow Open Source Project
Show steps
Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.
Browse courses on
Community Involvement
Show steps
-
Identify a relevant ServiceNow open source project
-
Review the project documentation and codebase
-
Identify areas for improvement or new features
-
Contribute code, documentation, or testing
Develop a ServiceNow Implementation Plan
Show steps
Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.
Browse courses on
Project Management
Show steps
-
Define the project goals and scope
-
Identify key stakeholders and roles
-
Create a detailed implementation timeline
-
Develop a communication and training plan
-
Outline the post-implementation support and maintenance strategy
Join a ServiceNow Online Study Group
Show steps
Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.
Show steps
Show steps
Show steps
- Find or create an online ServiceNow study group
- Set up regular meeting times
- Discuss course topics, share resources, and ask questions
Explore ServiceNow Module Architecture
Show steps
Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.
Browse courses on
ServiceNow
Show steps
Show steps
Show steps
- Access the ServiceNow documentation
- Review the module architecture overview
- Explore different module types and their functionalities
Configure a Basic ServiceNow Incident
Show steps
Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.
Browse courses on
Incident Management
Show steps
Show steps
Show steps
- Create a new incident
- Set the incident fields (e.g., caller, category, priority)
- Resolve the incident
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Custom ServiceNow Report
Show steps
Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.
Browse courses on
Report Generation
Show steps
Show steps
Show steps
- Identify the relevant data source
- Design the report layout and fields
- Save and publish the report
Attend a ServiceNow User Group Meeting
Show steps
Connect with local ServiceNow users, learn from their experiences, and expand your professional network.
Browse courses on
Networking
Show steps
Show steps
Show steps
- Find a local ServiceNow User Group
- Register and attend a meeting
- Participate in discussions and ask questions
- Follow up with other attendees
Contribute to a ServiceNow Open Source Project
Show steps
Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.
Browse courses on
Community Involvement
Show steps
Show steps
Show steps
- Identify a relevant ServiceNow open source project
- Review the project documentation and codebase
- Identify areas for improvement or new features
- Contribute code, documentation, or testing
Develop a ServiceNow Implementation Plan
Show steps
Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.
Browse courses on
Project Management
Show steps
Show steps
Show steps
- Define the project goals and scope
- Identify key stakeholders and roles
- Create a detailed implementation timeline
- Develop a communication and training plan
- Outline the post-implementation support and maintenance strategy
Career center
Learners who complete Getting Started with ServiceNow will develop knowledge and skills
that may be useful to these careers:
ServiceNow Platform Administrator
ServiceNow Platform Administrator
ServiceNow Platform Administrators implement and manage the ServiceNow platform. They are responsible for configuring the platform to meet the specific needs of their organization, as well as for maintaining and troubleshooting the platform.
ServiceNow Developer
ServiceNow Developer
ServiceNow Developers use the ServiceNow platform to develop custom applications and integrations. They work with business stakeholders to understand their needs and then design and develop solutions that meet those needs.
IT Service Management Analyst
IT Service Management Analyst
IT Service Management Analysts help organizations to improve their IT service management practices. They may work with ServiceNow to implement and manage IT service management processes, such as incident management, problem management, and change management.
IT Operations Analyst
IT Operations Analyst
IT Operations Analysts help organizations to manage their IT infrastructure and operations. They may work with ServiceNow to implement and manage IT operations processes, such as asset management, configuration management, and performance management.
Business Analyst
Business Analyst
Business Analysts help organizations to improve their business processes. They may work with ServiceNow to implement and manage business processes, such as customer relationship management, salesforce automation, and project management.
Project Manager
Project Manager
Project Managers plan, execute, and close projects. They may work with ServiceNow to manage projects, such as IT projects, business projects, and software development projects.
IT Architect
IT Architect
IT Architects design and implement IT solutions. They may work with ServiceNow to design and implement ServiceNow solutions, such as IT service management solutions, IT operations solutions, and business process solutions.
IT Manager
IT Manager
IT Managers are responsible for the overall management of an organization's IT department. They may work with ServiceNow to manage the IT department, such as by implementing and managing IT service management processes, IT operations processes, and business processes.
CIO
CIO
CIOs are responsible for the overall management of an organization's IT strategy and operations. They may work with ServiceNow to manage the IT strategy and operations, such as by implementing and managing IT service management processes, IT operations processes, and business processes.
IT Consultant
IT Consultant
IT Consultants help organizations to improve their IT practices. They may work with ServiceNow to implement and manage IT solutions, such as IT service management solutions, IT operations solutions, and business process solutions.
Software Engineer
Software Engineer
This course may be useful for Software Engineers who want to learn more about how to use ServiceNow.
Data Analyst
Data Analyst
This course may be useful for Data Analysts who want to learn more about how to use ServiceNow.
System Administrator
System Administrator
This course may be useful for System Administrators who want to learn more about how to use ServiceNow.
Network Administrator
Network Administrator
This course may be useful for Network Administrators who want to learn more about how to use ServiceNow.
Database Administrator
Database Administrator
This course may be useful for Database Administrators who want to learn more about how to use ServiceNow.
For more career information including salaries, visit:
OpenCourser.com/course/fwd3bl/getting
Reading list
We haven't picked any books for this reading list yet.
Provides a practical guide to ensuring compliance with industry standards and regulations in ServiceNow. It covers best practices for risk management, audit preparation, and incident response.
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This guide provides an overview of ServiceNow ITSM modules and their functionalities, focusing on unlocking the potential of the platform for digital transformation. It's suitable for those who want to understand the breadth of ServiceNow's ITSM capabilities. can be a useful reference for students and professionals exploring different aspects of ServiceNow.
Save
Is an excellent starting point for anyone new to ServiceNow, covering fundamental concepts of administration and development. It provides a solid foundation for understanding the platform's core functionalities and is suitable for high school and undergraduate students, as well as professionals beginning their ServiceNow journey. It serves as a useful reference for basic configurations and workflows.
For those looking to move beyond basic configuration and into customization, this book focuses specifically on scripting within ServiceNow using JavaScript APIs. It's essential for developers and administrators who need to extend the platform's capabilities. is best suited for undergraduate students with some programming background, graduate students, and working professionals in development roles.
Provides a comprehensive guide to administering the ServiceNow platform, covering user management, security, upgrades, and configuration. It's a practical resource for administrators at all levels, from those just starting out to experienced professionals. This book is highly relevant for individuals pursuing administration roles and can serve as a textbook or primary reference.
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Focusing on the core IT Service Management (ITSM) processes within ServiceNow, this book offers guidance on implementing and optimizing Incident, Problem, Change, and other key modules. It's valuable for anyone involved in IT service delivery and management, including project managers, administrators, and process owners. useful reference for understanding how ServiceNow supports ITIL best practices.
Explores the capabilities of low-code development on the ServiceNow platform, covering UI configuration, automation, and integrations. It's relevant for developers and administrators looking to build applications with minimal coding. This book is suitable for undergraduate and graduate students interested in application development and working professionals in similar roles.
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While not solely focused on ServiceNow, this book provides a foundational understanding of Configuration Management Databases (CMDB) and their importance in IT Service Management. Understanding CMDB concepts is crucial for effectively utilizing ServiceNow's CMDB features. is valuable background reading for students and professionals working with ServiceNow's IT Operations Management modules.
ServiceNow is built upon ITIL principles. This official guide to ITIL 4 provides the foundational knowledge of IT service management best practices, which are essential for understanding the processes automated by ServiceNow. is highly recommended for anyone working with ServiceNow, regardless of their technical role, and is often a prerequisite for certifications.
Specifically addresses ServiceNow's IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and Event Management. It's valuable for professionals focused on managing IT infrastructure and operations using the ServiceNow platform. This book is relevant for graduate students and working professionals in IT operations roles.
Provides an introduction to ServiceNow administration and scripting, covering key concepts and best practices with real-world scenarios. It's suitable for beginners looking to understand the basics of administering and configuring a ServiceNow instance. This book can serve as a helpful guide for high school and undergraduate students, as well as new administrators.
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Bridges the gap between ITIL concepts and their practical implementation within ServiceNow. It offers a roadmap for executives, project managers, and IT professionals involved in ServiceNow deployments. This book is particularly useful for understanding the strategic aspects of implementing ServiceNow and aligning it with ITIL frameworks.
Shares knowledge and best practices from an experienced ServiceNow professional, offering insights from both customer and partner perspectives. It can provide valuable real-world context and tips for administrators and developers. This book good supplementary read for those with some existing ServiceNow knowledge.
Building upon the Foundation level, this ITIL guide provides practical guidance on implementing and improving IT service management processes. It's relevant for those who want to apply ITIL principles effectively within a platform like ServiceNow. is valuable for graduate students and working professionals focused on process improvement.
This ITIL publication focuses on the Continual Service Improvement stage, emphasizing the importance of ongoing improvement in IT services. This aligns with the goal of optimizing ServiceNow implementations over time. It provides frameworks and methods for driving improvement initiatives.
Focuses on developing custom applications on the ServiceNow platform. It's geared towards individuals who want to build new functionalities and extend the platform's capabilities beyond standard configurations. This is most relevant for undergraduate and graduate students in development tracks and working professionals in similar roles.
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As a newer edition of the Development Handbook, this book provides updated pro-tips, guidelines, and best practices for ServiceNow development and architecture. It's a current and valuable resource for anyone involved in developing on the platform, from experienced developers to architects. is an essential reference for staying current with ServiceNow development.
Dives into contemporary topics by exploring the integration and application of Artificial Intelligence and Machine Learning within the ServiceNow platform for intelligent automation and data-driven solutions. It is highly relevant for graduate students and working professionals interested in advanced ServiceNow capabilities and digital transformation.
Provides a comprehensive guide to creating and using reports and dashboards in ServiceNow. It covers best practices for data visualization, report scheduling, and performance optimization.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/fwd3bl/getting
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