Getting Started with ServiceNow from Pluralsight

This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.

Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.

What's inside

Syllabus

Course Overview

The Fundamentals of ServiceNow

Enhancing and Configuring ServiceNow

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Taught by experienced instructors, who are highly regarded for their work in ServiceNow

Takes a comprehensive approach to the fundamentals of ServiceNow

Develops essential skills and knowledge for effectively configuring and using common ServiceNow solutions

Offers value for beginners looking to establish a foundation in ServiceNow

Well-suited for individuals aspiring to use or implement ServiceNow within their organizations

The course material is likely up-to-date, as the platform is continually evolving

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Getting Started with ServiceNow with these activities:

Join a ServiceNow Online Study Group

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Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.

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Find or create an online ServiceNow study group
Set up regular meeting times
Discuss course topics, share resources, and ask questions

Explore ServiceNow Module Architecture

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Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.

Browse courses on ServiceNow

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Access the ServiceNow documentation
Review the module architecture overview
Explore different module types and their functionalities

Configure a Basic ServiceNow Incident

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Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.

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Create a new incident
Set the incident fields (e.g., caller, category, priority)
Resolve the incident

Four other activities

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Create a Custom ServiceNow Report

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Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.

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Identify the relevant data source
Design the report layout and fields
Save and publish the report

Attend a ServiceNow User Group Meeting

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Connect with local ServiceNow users, learn from their experiences, and expand your professional network.

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Find a local ServiceNow User Group
Register and attend a meeting
Participate in discussions and ask questions
Follow up with other attendees

Contribute to a ServiceNow Open Source Project

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Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.

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Identify a relevant ServiceNow open source project
Review the project documentation and codebase
Identify areas for improvement or new features
Contribute code, documentation, or testing

Develop a ServiceNow Implementation Plan

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Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.

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Define the project goals and scope
Identify key stakeholders and roles
Create a detailed implementation timeline
Develop a communication and training plan
Outline the post-implementation support and maintenance strategy

Career center

Learners who complete Getting Started with ServiceNow will develop knowledge and skills that may be useful to these careers:

ServiceNow Platform Administrator

ServiceNow Platform Administrators implement and manage the ServiceNow platform. They are responsible for configuring the platform to meet the specific needs of their organization, as well as for maintaining and troubleshooting the platform.

See salaries and explore the career path for ServiceNow Platform Administrator

ServiceNow Developer

ServiceNow Developers use the ServiceNow platform to develop custom applications and integrations. They work with business stakeholders to understand their needs and then design and develop solutions that meet those needs.

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IT Service Management Analyst

IT Service Management Analysts help organizations to improve their IT service management practices. They may work with ServiceNow to implement and manage IT service management processes, such as incident management, problem management, and change management.

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IT Operations Analyst

IT Operations Analysts help organizations to manage their IT infrastructure and operations. They may work with ServiceNow to implement and manage IT operations processes, such as asset management, configuration management, and performance management.

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Business Analyst

Business Analysts help organizations to improve their business processes. They may work with ServiceNow to implement and manage business processes, such as customer relationship management, salesforce automation, and project management.

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Project Manager

Project Managers plan, execute, and close projects. They may work with ServiceNow to manage projects, such as IT projects, business projects, and software development projects.

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IT Architect

IT Architects design and implement IT solutions. They may work with ServiceNow to design and implement ServiceNow solutions, such as IT service management solutions, IT operations solutions, and business process solutions.

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IT Manager

IT Managers are responsible for the overall management of an organization's IT department. They may work with ServiceNow to manage the IT department, such as by implementing and managing IT service management processes, IT operations processes, and business processes.

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CIO

CIOs are responsible for the overall management of an organization's IT strategy and operations. They may work with ServiceNow to manage the IT strategy and operations, such as by implementing and managing IT service management processes, IT operations processes, and business processes.

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IT Consultant

IT Consultants help organizations to improve their IT practices. They may work with ServiceNow to implement and manage IT solutions, such as IT service management solutions, IT operations solutions, and business process solutions.

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Software Engineer

This course may be useful for Software Engineers who want to learn more about how to use ServiceNow.

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Data Analyst

This course may be useful for Data Analysts who want to learn more about how to use ServiceNow.

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System Administrator

This course may be useful for System Administrators who want to learn more about how to use ServiceNow.

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Network Administrator

This course may be useful for Network Administrators who want to learn more about how to use ServiceNow.