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Getting Started with ServiceNow

Catalin Popa

This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.

Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.

This course is no longer available. Find something similar by browsing:

ServiceNow IT Service Management IT Asset Management Human Resources Management Incident Management Change Management Problem Management

What's inside

Syllabus

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Taught by experienced instructors, who are highly regarded for their work in ServiceNow

Takes a comprehensive approach to the fundamentals of ServiceNow

Develops essential skills and knowledge for effectively configuring and using common ServiceNow solutions

Offers value for beginners looking to establish a foundation in ServiceNow

Well-suited for individuals aspiring to use or implement ServiceNow within their organizations

The course material is likely up-to-date, as the platform is continually evolving

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Reviews summary

Foundational guide to servicenow essentials

According to learners, this course offers a solid foundation for those new to ServiceNow, with a strong emphasis on practical applications and real-world use cases. Students consistently praise the instructor's clear explanations and the effectiveness of the focused demonstrations, which help to demystify complex concepts. While primarily aimed at beginners, the course provides a comprehensive overview of essential ServiceNow solutions and modules, making it an ideal starting point. A few learners noted that they sometimes wished for deeper dives into advanced topics, but this course effectively serves its purpose of getting you started.

Course content remains relevant and updated for current users.

"I found the course materials to be very current. The examples directly applied to my work."

"The recent updates to the course content reflect the latest ServiceNow features."

"This course has definitely stood the test of time and is still highly relevant today."

Perfect starting point for those new to ServiceNow.

"Perfect for someone like me who had zero prior knowledge of ServiceNow. A solid foundation."

"As a beginner, this course was a lifesaver. It demystified ServiceNow quickly."

"I feel confident taking my first steps with ServiceNow after this comprehensive introduction."

Focuses on practical application with real-life use cases.

"Really appreciate the practical approach, shows how ServiceNow is used in a business context."

"The hands-on demonstrations helped solidify my understanding of the theoretical concepts."

"I learned how to apply the ServiceNow solutions directly to scenarios I encounter at work."

Instructor provides excellent, easy-to-understand explanations.

"The instructor's explanations are incredibly clear, even for complex topics. Demos were very helpful."

"I found the instructor to be very knowledgeable and able to simplify things perfectly for a beginner."

"Everything was explained clearly, making it easy to follow along and grasp new concepts."

Provides a good overview but not an advanced deep dive.

"The demos are useful, but I wished for more challenge or advanced scenarios."

"Good overview, but sometimes the pace felt a bit rushed, and I wanted more detail."

"I needed to supplement with official documentation for a truly in-depth understanding beyond the basics."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Getting Started with ServiceNow with these activities:

Join a ServiceNow Online Study Group

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Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.

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Find or create an online ServiceNow study group
Set up regular meeting times
Discuss course topics, share resources, and ask questions

Explore ServiceNow Module Architecture

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Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.

Browse courses on ServiceNow

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Access the ServiceNow documentation
Review the module architecture overview
Explore different module types and their functionalities

Configure a Basic ServiceNow Incident

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Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.

Browse courses on Incident Management

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Create a new incident
Set the incident fields (e.g., caller, category, priority)
Resolve the incident

Four other activities

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Create a Custom ServiceNow Report

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Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.

Browse courses on Report Generation

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Identify the relevant data source
Design the report layout and fields
Save and publish the report

Attend a ServiceNow User Group Meeting

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Connect with local ServiceNow users, learn from their experiences, and expand your professional network.

Browse courses on Networking

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Find a local ServiceNow User Group
Register and attend a meeting
Participate in discussions and ask questions
Follow up with other attendees

Contribute to a ServiceNow Open Source Project

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Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.

Browse courses on Community Involvement

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Identify a relevant ServiceNow open source project
Review the project documentation and codebase
Identify areas for improvement or new features
Contribute code, documentation, or testing

Develop a ServiceNow Implementation Plan

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Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.

Browse courses on Project Management

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Define the project goals and scope
Identify key stakeholders and roles
Create a detailed implementation timeline
Develop a communication and training plan
Outline the post-implementation support and maintenance strategy

Career center

Learners who complete Getting Started with ServiceNow will develop knowledge and skills that may be useful to these careers:

ServiceNow Platform Administrator

ServiceNow Platform Administrators implement and manage the ServiceNow platform. They are responsible for configuring the platform to meet the specific needs of their organization, as well as for maintaining and troubleshooting the platform.

See salaries and explore the career path for ServiceNow Platform Administrator

ServiceNow Developer

ServiceNow Developers use the ServiceNow platform to develop custom applications and integrations. They work with business stakeholders to understand their needs and then design and develop solutions that meet those needs.

See salaries and explore the career path for ServiceNow Developer

IT Service Management Analyst

IT Service Management Analysts help organizations to improve their IT service management practices. They may work with ServiceNow to implement and manage IT service management processes, such as incident management, problem management, and change management.

See salaries and explore the career path for IT Service Management Analyst

IT Operations Analyst

IT Operations Analysts help organizations to manage their IT infrastructure and operations. They may work with ServiceNow to implement and manage IT operations processes, such as asset management, configuration management, and performance management.

See salaries and explore the career path for IT Operations Analyst

Business Analyst

Business Analysts help organizations to improve their business processes. They may work with ServiceNow to implement and manage business processes, such as customer relationship management, salesforce automation, and project management.

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Project Manager

Project Managers plan, execute, and close projects. They may work with ServiceNow to manage projects, such as IT projects, business projects, and software development projects.

See salaries and explore the career path for Project Manager

IT Architect

IT Architects design and implement IT solutions. They may work with ServiceNow to design and implement ServiceNow solutions, such as IT service management solutions, IT operations solutions, and business process solutions.

See salaries and explore the career path for IT Architect

IT Manager

IT Managers are responsible for the overall management of an organization's IT department. They may work with ServiceNow to manage the IT department, such as by implementing and managing IT service management processes, IT operations processes, and business processes.

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CIO

CIOs are responsible for the overall management of an organization's IT strategy and operations. They may work with ServiceNow to manage the IT strategy and operations, such as by implementing and managing IT service management processes, IT operations processes, and business processes.

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IT Consultant

IT Consultants help organizations to improve their IT practices. They may work with ServiceNow to implement and manage IT solutions, such as IT service management solutions, IT operations solutions, and business process solutions.

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Software Engineer

This course may be useful for Software Engineers who want to learn more about how to use ServiceNow.

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Data Analyst

This course may be useful for Data Analysts who want to learn more about how to use ServiceNow.

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System Administrator

This course may be useful for System Administrators who want to learn more about how to use ServiceNow.

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Network Administrator

This course may be useful for Network Administrators who want to learn more about how to use ServiceNow.

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Database Administrator

This course may be useful for Database Administrators who want to learn more about how to use ServiceNow.

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Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Getting Started with ServiceNow.

Getting There by Design

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This practical guide provides step-by-step instructions for identifying, analyzing, and resolving problems. It is an excellent resource for IT professionals and anyone else involved in problem management.

Top Active Alternatives

Getting Started with ServiceNow

What's inside

Syllabus

Traffic lights

Save this course

Reviews summary

Foundational guide to servicenow essentials

Activities

Career center

Reading list

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