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Catalin Popa
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Read more
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Read more
This course will teach you how to get started with the fundamentals of ServiceNow. Throughout the journey of the course, you will learn how to properly set up and configure the most used ServiceNow solutions.
Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.
Register for this course and see more details by visiting:
OpenCourser.com/course/fwd3bl/getting
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What's inside
Syllabus
Course Overview
The Fundamentals of ServiceNow
Enhancing and Configuring ServiceNow
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Taught by experienced instructors, who are highly regarded for their work in ServiceNow
Takes a comprehensive approach to the fundamentals of ServiceNow
Develops essential skills and knowledge for effectively configuring and using common ServiceNow solutions
Offers value for beginners looking to establish a foundation in ServiceNow
Well-suited for individuals aspiring to use or implement ServiceNow within their organizations
The course material is likely up-to-date, as the platform is continually evolving
Save this course
Save Getting Started with ServiceNow to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Getting Started with ServiceNow with these
activities:
Join a ServiceNow Online Study Group
Show steps
Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.
Show steps
-
Find or create an online ServiceNow study group
-
Set up regular meeting times
-
Discuss course topics, share resources, and ask questions
Explore ServiceNow Module Architecture
Show steps
Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.
Browse courses on
ServiceNow
Show steps
-
Access the ServiceNow documentation
-
Review the module architecture overview
-
Explore different module types and their functionalities
Configure a Basic ServiceNow Incident
Show steps
Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.
Browse courses on
Incident Management
Show steps
-
Create a new incident
-
Set the incident fields (e.g., caller, category, priority)
-
Resolve the incident
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Custom ServiceNow Report
Show steps
Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.
Browse courses on
Report Generation
Show steps
-
Identify the relevant data source
-
Design the report layout and fields
-
Save and publish the report
Attend a ServiceNow User Group Meeting
Show steps
Connect with local ServiceNow users, learn from their experiences, and expand your professional network.
Browse courses on
Networking
Show steps
-
Find a local ServiceNow User Group
-
Register and attend a meeting
-
Participate in discussions and ask questions
-
Follow up with other attendees
Contribute to a ServiceNow Open Source Project
Show steps
Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.
Browse courses on
Community Involvement
Show steps
-
Identify a relevant ServiceNow open source project
-
Review the project documentation and codebase
-
Identify areas for improvement or new features
-
Contribute code, documentation, or testing
Develop a ServiceNow Implementation Plan
Show steps
Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.
Browse courses on
Project Management
Show steps
-
Define the project goals and scope
-
Identify key stakeholders and roles
-
Create a detailed implementation timeline
-
Develop a communication and training plan
-
Outline the post-implementation support and maintenance strategy
Join a ServiceNow Online Study Group
Show steps
Engage with fellow learners, share knowledge, and reinforce concepts through collaborative study sessions.
Show steps
Show steps
Show steps
- Find or create an online ServiceNow study group
- Set up regular meeting times
- Discuss course topics, share resources, and ask questions
Explore ServiceNow Module Architecture
Show steps
Familiarize yourself with the structure and organization of ServiceNow modules to enhance your understanding of the platform.
Browse courses on
ServiceNow
Show steps
Show steps
Show steps
- Access the ServiceNow documentation
- Review the module architecture overview
- Explore different module types and their functionalities
Configure a Basic ServiceNow Incident
Show steps
Reinforce your understanding of incident management by practicing the configuration of basic incidents in ServiceNow.
Browse courses on
Incident Management
Show steps
Show steps
Show steps
- Create a new incident
- Set the incident fields (e.g., caller, category, priority)
- Resolve the incident
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Custom ServiceNow Report
Show steps
Develop practical skills in generating customized reports to analyze and visualize ServiceNow data.
Browse courses on
Report Generation
Show steps
Show steps
Show steps
- Identify the relevant data source
- Design the report layout and fields
- Save and publish the report
Attend a ServiceNow User Group Meeting
Show steps
Connect with local ServiceNow users, learn from their experiences, and expand your professional network.
Browse courses on
Networking
Show steps
Show steps
Show steps
- Find a local ServiceNow User Group
- Register and attend a meeting
- Participate in discussions and ask questions
- Follow up with other attendees
Contribute to a ServiceNow Open Source Project
Show steps
Gain hands-on experience and enhance your ServiceNow skills by contributing to open source projects.
Browse courses on
Community Involvement
Show steps
Show steps
Show steps
- Identify a relevant ServiceNow open source project
- Review the project documentation and codebase
- Identify areas for improvement or new features
- Contribute code, documentation, or testing
Develop a ServiceNow Implementation Plan
Show steps
Demonstrate your project management skills by outlining a comprehensive plan for implementing ServiceNow in an organization.
Browse courses on
Project Management
Show steps
Show steps
Show steps
- Define the project goals and scope
- Identify key stakeholders and roles
- Create a detailed implementation timeline
- Develop a communication and training plan
- Outline the post-implementation support and maintenance strategy
Career center
Learners who complete Getting Started with ServiceNow will develop knowledge and skills
that may be useful to these careers:
ServiceNow Platform Administrator
ServiceNow Platform Administrator
ServiceNow Platform Administrators implement and manage the ServiceNow platform. They are responsible for configuring the platform to meet the specific needs of their organization, as well as for maintaining and troubleshooting the platform.
ServiceNow Developer
ServiceNow Developer
ServiceNow Developers use the ServiceNow platform to develop custom applications and integrations. They work with business stakeholders to understand their needs and then design and develop solutions that meet those needs.
IT Service Management Analyst
IT Service Management Analyst
IT Service Management Analysts help organizations to improve their IT service management practices. They may work with ServiceNow to implement and manage IT service management processes, such as incident management, problem management, and change management.
IT Operations Analyst
IT Operations Analyst
IT Operations Analysts help organizations to manage their IT infrastructure and operations. They may work with ServiceNow to implement and manage IT operations processes, such as asset management, configuration management, and performance management.
Business Analyst
Business Analyst
Business Analysts help organizations to improve their business processes. They may work with ServiceNow to implement and manage business processes, such as customer relationship management, salesforce automation, and project management.
Project Manager
Project Manager
Project Managers plan, execute, and close projects. They may work with ServiceNow to manage projects, such as IT projects, business projects, and software development projects.
IT Architect
IT Architect
IT Architects design and implement IT solutions. They may work with ServiceNow to design and implement ServiceNow solutions, such as IT service management solutions, IT operations solutions, and business process solutions.
IT Manager
IT Manager
IT Managers are responsible for the overall management of an organization's IT department. They may work with ServiceNow to manage the IT department, such as by implementing and managing IT service management processes, IT operations processes, and business processes.
CIO
CIO
CIOs are responsible for the overall management of an organization's IT strategy and operations. They may work with ServiceNow to manage the IT strategy and operations, such as by implementing and managing IT service management processes, IT operations processes, and business processes.
IT Consultant
IT Consultant
IT Consultants help organizations to improve their IT practices. They may work with ServiceNow to implement and manage IT solutions, such as IT service management solutions, IT operations solutions, and business process solutions.
Software Engineer
Software Engineer
This course may be useful for Software Engineers who want to learn more about how to use ServiceNow.
Data Analyst
Data Analyst
This course may be useful for Data Analysts who want to learn more about how to use ServiceNow.
System Administrator
System Administrator
This course may be useful for System Administrators who want to learn more about how to use ServiceNow.
Network Administrator
Network Administrator
This course may be useful for Network Administrators who want to learn more about how to use ServiceNow.
Database Administrator
Database Administrator
This course may be useful for Database Administrators who want to learn more about how to use ServiceNow.
For more career information including salaries, visit:
OpenCourser.com/course/fwd3bl/getting
Reading list
We haven't picked any books for this reading list yet.
Provides a comprehensive guide to ITSM. It covers everything from the basics to the most advanced topics.
Provides a comprehensive guide to creating and using reports and dashboards in ServiceNow. It covers best practices for data visualization, report scheduling, and performance optimization.
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Provides a simple and easy-to-understand overview of ITSM. It great resource for anyone who wants to learn the basics of ITSM without getting bogged down in technical details.
Provides a comprehensive overview of the ITIL framework, which is the most widely used IT service management framework in the world. It is essential reading for anyone who wants to understand the basics of ITSM.
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Provides a comprehensive overview of the theory and practice of service management. It valuable resource for anyone who wants to learn more about the foundations of ITSM.
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Provides a step-by-step guide to using ServiceNow for beginners. It covers the basics of navigation, data entry, and workflow management.
Provides a practical guide to ensuring compliance with industry standards and regulations in ServiceNow. It covers best practices for risk management, audit preparation, and incident response.
Provides a strategic overview of ITSM. It shows how ITSM can be used to improve the overall performance of your organization.
Provides a guide to the best practices in ITSM. It valuable resource for anyone who wants to learn more about how to improve the performance of their ITSM processes.
Provides a comprehensive guide to the management of IT services. It covers all aspects of ITSM, from planning and design to delivery and support.
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Provides a technical guide to the implementation of ITSM. It covers all aspects of ITSM, from infrastructure and software to processes and procedures.
Provides a maturity model for ITSM. It valuable resource for anyone who wants to assess the maturity of their ITSM processes and identify areas for improvement.
Provides a series of case studies on the implementation of ITSM in different organizations. It valuable resource for anyone who wants to learn more about how ITSM can be used in practice.
Save
Provides a practical guide to implementing ITSM in your organization. It is full of real-world examples and case studies.
Save
Provides a comprehensive overview of the field of compensation and benefits. It discusses how to design and implement effective programs that attract and retain employees.
Provides a comprehensive guide to performance management. It discusses how to set goals, measure performance, and provide feedback.
Focuses on the importance of talent management for organizational success. It provides practical advice on how to attract, develop, and retain top talent.
Provides a comprehensive overview of the strategic role of human resource management. It discusses how HR can be used to create a competitive advantage and achieve organizational goals.
This popular textbook is known for its practical approach to human resource management. It provides a step-by-step guide to all the major HR functions, and includes a variety of helpful tools and resources.
This comprehensive textbook provides a broad overview of the field of human resource management, covering all the essential topics. It is written in a clear and concise style, and includes a wealth of case studies and examples to illustrate the concepts discussed.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/fwd3bl/getting
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Time
148 hours
Level
Intermediate
Via
Pluralsight
Instructor
Catalin Popa
Language
English
Good to know
Taught by experienced instructors, who are highly regarded for their work in ServiceNow
Takes a comprehensive approach to the fundamentals of ServiceNow
Develops essential skills and knowledge for effectively configuring and using common ServiceNow solutions
Offers value for beginners looking to establish a foundation in ServiceNow
Well-suited for individuals aspiring to use or implement ServiceNow within their organizations
The course material is likely up-to-date, as the platform is continually evolving
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