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Shubham Sinha
This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.
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This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.
Read more
This course will teach you how to administer users on the platform, checking their permissions, roles, and groups.
At the core of any product or service, there are always the users, and it’s the most crucial task to manage them properly. In this course, Managing User Administration in ServiceNow, you’ll learn to administer users in the ServiceNow platform. First, you’ll explore the basics of how users, groups, and roles work. Next, you'll discover some tools related to user administration. Finally, you’ll learn how to configure single sign-on the platform, which most of the enterprises use to login their users. When you’re finished with this course, you’ll have the skills and knowledge of user administration needed to understand and execute even complex tasks regarding users.
This course is no longer available. Find something similar by browsing:
User Administration
ServiceNow
Permissions
Roles
Groups
Single Sign-On
Register for this course and see more details by visiting:
OpenCourser.com/course/3jt9lt/managing
What's inside
Syllabus
Course Overview
User Administration
User Administration Tools
Single Sign-on
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Syllabus
Course Overview
User Administration
User Administration Tools
Single Sign-on
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Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Teaches administration of user accounts, roles, and groups, which is standard in enterprise IT
Introduces Single Sign-on, which is highly relevant in large organizations
Covers core user administration principles and concepts
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Reviews summary
Foundational servicenow user administration
According to students, this course offers a solid introduction to managing user administration in ServiceNow. Learners frequently praise the instructor's clear explanations and the course's suitability for beginners, making complex topics like roles, groups, and permissions easily understandable. The hands-on demos are often highlighted as particularly useful for grasping concepts. While it provides a strong foundational understanding, some reviewers noted a desire for more advanced topics, deeper troubleshooting scenarios, or more comprehensive SSO coverage, indicating it's primarily designed as an entry point rather than an expert-level resource.
Instructor's explanations are clear, enhanced by practical demos.
"The instructor explains complex concepts... in a very clear and understandable way. I especially appreciated the hands-on demos..."
"The instructor's delivery is engaging. The practical examples helped cement my understanding..."
"I found the explanations of user security principles very helpful."
"The instructor clearly knows their stuff and conveys it effectively."
Excellent starting point for those new to ServiceNow.
"This course is absolutely fantastic for anyone new to ServiceNow user administration."
"A solid introduction to user management in ServiceNow. The pace is good for beginners."
"Perfect for beginners. Everything is explained step-by-step."
"As a new admin, this course was invaluable. The concepts of roles, groups, and how they interact were made incredibly clear."
The Single Sign-On module is helpful but somewhat brief.
"The section on single sign-on was particularly useful for my work."
"Some parts felt a bit rushed, especially the SSO configuration."
"The SSO part was brief."
"The SSO section felt rushed."
Provides core knowledge but lacks depth for advanced scenarios.
"I would have liked to see a bit more depth on advanced topics or real-world troubleshooting scenarios beyond the basics..."
"While it covers the basics, I had to look up external documentation for more detailed setup steps."
"Found some of the content a bit basic for my needs... I was hoping for more advanced techniques or troubleshooting tips."
"It really only scratches the surface. I needed more in-depth examples and real-world scenarios."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Managing User Administration in ServiceNow with these
activities:
Identify an Experienced ServiceNow Administrator
Show steps
Enhance your learning journey by seeking guidance from an experienced ServiceNow administrator.
Show steps
-
Reach out to your network or search online for potential mentors.
-
Contact individuals and briefly introduce yourself.
Review Providing User Access
Show steps
Revisit the principles of granting user access which will be essential in administering users in the ServiceNow platform.
Browse courses on
User Permissions
Show steps
-
Review documentation on user access management for ServiceNow.
-
Practice providing user access in a sandbox environment.
Role Configuration Exercises
Show steps
Reinforce your understanding of user roles by completing a series of exercises on role configuration.
Browse courses on
User Roles
Show steps
-
Create a list of different user roles based on job functions.
-
Define the permissions associated with each role.
-
Configure roles in a ServiceNow instance.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Group Management Practice
Show steps
Solidify your understanding of user groups and refine your skills in managing them.
Show steps
-
Identify different types of user groups.
-
Create and configure user groups in a ServiceNow instance.
Single Sign-on Configuration Walkthrough
Show steps
Enhance your understanding of single sign-on by following a guided tutorial on its configuration.
Browse courses on
Single Sign-On
Show steps
-
Identify the different single sign-on methods.
-
Choose a specific method and set up a test environment.
Best Practices for User Provisioning
Show steps
Deepen your understanding of user provisioning by creating a presentation or documentation that shares best practices.
Browse courses on
User Provisioning
Show steps
-
Research best practices for user provisioning in ServiceNow.
-
Identify the specific needs and requirements of your organization.
-
Create a presentation or documentation on best practices.
Attend User Group Meeting
Show steps
Connect with other professionals in the field and expand your knowledge by attending a user group meeting.
Show steps
-
Locate a local ServiceNow user group.
-
Attend a meeting and participate in discussions.
Identify an Experienced ServiceNow Administrator
Show steps
Enhance your learning journey by seeking guidance from an experienced ServiceNow administrator.
Show steps
Show steps
Show steps
- Reach out to your network or search online for potential mentors.
- Contact individuals and briefly introduce yourself.
Review Providing User Access
Show steps
Revisit the principles of granting user access which will be essential in administering users in the ServiceNow platform.
Browse courses on
User Permissions
Show steps
Show steps
Show steps
- Review documentation on user access management for ServiceNow.
- Practice providing user access in a sandbox environment.
Role Configuration Exercises
Show steps
Reinforce your understanding of user roles by completing a series of exercises on role configuration.
Browse courses on
User Roles
Show steps
Show steps
Show steps
- Create a list of different user roles based on job functions.
- Define the permissions associated with each role.
- Configure roles in a ServiceNow instance.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Group Management Practice
Show steps
Solidify your understanding of user groups and refine your skills in managing them.
Show steps
Show steps
Show steps
- Identify different types of user groups.
- Create and configure user groups in a ServiceNow instance.
Single Sign-on Configuration Walkthrough
Show steps
Enhance your understanding of single sign-on by following a guided tutorial on its configuration.
Browse courses on
Single Sign-On
Show steps
Show steps
Show steps
- Identify the different single sign-on methods.
- Choose a specific method and set up a test environment.
Best Practices for User Provisioning
Show steps
Deepen your understanding of user provisioning by creating a presentation or documentation that shares best practices.
Browse courses on
User Provisioning
Show steps
Show steps
Show steps
- Research best practices for user provisioning in ServiceNow.
- Identify the specific needs and requirements of your organization.
- Create a presentation or documentation on best practices.
Attend User Group Meeting
Show steps
Connect with other professionals in the field and expand your knowledge by attending a user group meeting.
Show steps
Show steps
Show steps
- Locate a local ServiceNow user group.
- Attend a meeting and participate in discussions.
Career center
Learners who complete Managing User Administration in ServiceNow will develop knowledge and skills
that may be useful to these careers:
User Administrator
User Administrator
As a User Administrator, you will be responsible for managing user access to applications, systems, and data. This course will help you build a foundation in user administration, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the skills you gain in this course, you'll be prepared to help ensure that users have the access they need to perform their jobs effectively while also maintaining the security of your organization's systems.
IT Manager
IT Manager
IT Managers are responsible for planning, implementing, and managing the IT infrastructure of an organization. This course will help you develop the skills you need to oversee user administration, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the knowledge you gain in this course, you'll be better prepared to lead your IT team in providing reliable and secure IT services to your organization.
Security Analyst
Security Analyst
Security Analysts are responsible for identifying and mitigating security risks to an organization's systems and data. This course will help you build a foundation in user administration, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the skills you gain in this course, you'll be better prepared to help your organization protect its systems and data from unauthorized access.
IT Auditor
IT Auditor
IT Auditors are responsible for evaluating the effectiveness of an organization's IT controls. This course will help you develop the skills you need to assess user administration practices, including how to review user accounts, roles, and permissions. With the knowledge you gain in this course, you'll be better prepared to help your organization ensure that its IT controls are operating effectively.
IT Recruiter
IT Recruiter
IT Recruiters are responsible for finding and hiring qualified IT professionals. This course will help you develop the skills you need to evaluate candidates' user administration experience, including how to assess their knowledge of user account management, role and permission assignment, and user access troubleshooting. With the knowledge you gain in this course, you'll be better prepared to find and hire the best IT talent for your organization.
IT Support Specialist
IT Support Specialist
IT Support Specialists are responsible for providing technical support to users. This course will help you develop the skills you need to assist users with user account management, role and permission assignment, and user access troubleshooting. With the knowledge you gain in this course, you'll be better prepared to help users resolve their IT issues quickly and efficiently.
IT Trainer
IT Trainer
IT Trainers are responsible for teaching users how to use software and applications. This course will help you develop the skills you need to train users on user account management, role and permission assignment, and user access troubleshooting. With the knowledge you gain in this course, you'll be better prepared to help users learn how to use IT systems effectively.
IT Project Manager
IT Project Manager
IT Project Managers are responsible for planning and executing IT projects. This course will help you develop the skills you need to manage user administration tasks, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the knowledge you gain in this course, you'll be better prepared to lead IT projects that involve user administration.
Information Security Analyst
Information Security Analyst
Information Security Analysts are responsible for protecting an organization's information assets from unauthorized access, use, disclosure, disruption, modification, or destruction. This course will help you build a foundation in user administration, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the skills you gain in this course, you'll be better prepared to help your organization protect its information assets from unauthorized access.
IT Consultant
IT Consultant
IT Consultants are responsible for providing advice and guidance to organizations on how to use technology to meet their business needs. This course will help you develop the skills you need to advise organizations on user administration, including how to create and manage user accounts, assign roles and permissions, and troubleshoot user access issues. With the knowledge you gain in this course, you'll be better prepared to help organizations improve their user administration practices.
Cloud Architect
Cloud Architect
Cloud Architects are responsible for designing and implementing cloud computing solutions. This course may be useful for Cloud Architects who want to learn more about user administration in the cloud. With the knowledge you gain in this course, you'll be better prepared to design and implement cloud solutions that include user administration.
Software Developer
Software Developer
Software Developers are responsible for designing, developing, and maintaining software applications. This course may be useful for Software Developers who want to learn more about user administration. With the knowledge you gain in this course, you'll be better prepared to develop software applications that include user administration.
Database Administrator
Database Administrator
Database Administrators are responsible for managing and maintaining databases. This course may be useful for Database Administrators who want to learn more about user administration. With the knowledge you gain in this course, you'll be better prepared to manage and maintain databases that include user administration.
Systems Administrator
Systems Administrator
Systems Administrators are responsible for managing and maintaining computer systems. This course may be useful for Systems Administrators who want to learn more about user administration. With the knowledge you gain in this course, you'll be better prepared to manage and maintain computer systems that include user administration.
IT Help Desk Technician
IT Help Desk Technician
IT Help Desk Technicians are responsible for providing technical support to users. This course may be useful for IT Help Desk Technicians who want to learn more about user administration. With the knowledge you gain in this course, you'll be better prepared to provide technical support to users who have questions about user administration.
For more career information including salaries, visit:
OpenCourser.com/course/3jt9lt/managing
Reading list
We haven't picked any books for this reading list yet.
Covers user administration in Linux, including how to create, manage, and secure user accounts.
Covers user administration in Exchange Server, including how to create, manage, and secure user accounts.
Covers user administration in Office 365, including how to create, manage, and secure user accounts.
Covers identity and access management, including user administration.
Covers secure user administration, including best practices for creating, managing, and securing user accounts.
Covers all aspects of user administration, including how to create, manage, and secure user accounts.
Covers user administration in the era of zero trust, including how to implement zero trust principles for user account management.
Provides a comprehensive guide to creating and using reports and dashboards in ServiceNow. It covers best practices for data visualization, report scheduling, and performance optimization.
Provides a practical guide to ensuring compliance with industry standards and regulations in ServiceNow. It covers best practices for risk management, audit preparation, and incident response.
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This guide provides an overview of ServiceNow ITSM modules and their functionalities, focusing on unlocking the potential of the platform for digital transformation. It's suitable for those who want to understand the breadth of ServiceNow's ITSM capabilities. can be a useful reference for students and professionals exploring different aspects of ServiceNow.
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Is an excellent starting point for anyone new to ServiceNow, covering fundamental concepts of administration and development. It provides a solid foundation for understanding the platform's core functionalities and is suitable for high school and undergraduate students, as well as professionals beginning their ServiceNow journey. It serves as a useful reference for basic configurations and workflows.
For those looking to move beyond basic configuration and into customization, this book focuses specifically on scripting within ServiceNow using JavaScript APIs. It's essential for developers and administrators who need to extend the platform's capabilities. is best suited for undergraduate students with some programming background, graduate students, and working professionals in development roles.
Provides a comprehensive guide to administering the ServiceNow platform, covering user management, security, upgrades, and configuration. It's a practical resource for administrators at all levels, from those just starting out to experienced professionals. This book is highly relevant for individuals pursuing administration roles and can serve as a textbook or primary reference.
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Focusing on the core IT Service Management (ITSM) processes within ServiceNow, this book offers guidance on implementing and optimizing Incident, Problem, Change, and other key modules. It's valuable for anyone involved in IT service delivery and management, including project managers, administrators, and process owners. useful reference for understanding how ServiceNow supports ITIL best practices.
Explores the capabilities of low-code development on the ServiceNow platform, covering UI configuration, automation, and integrations. It's relevant for developers and administrators looking to build applications with minimal coding. This book is suitable for undergraduate and graduate students interested in application development and working professionals in similar roles.
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While not solely focused on ServiceNow, this book provides a foundational understanding of Configuration Management Databases (CMDB) and their importance in IT Service Management. Understanding CMDB concepts is crucial for effectively utilizing ServiceNow's CMDB features. is valuable background reading for students and professionals working with ServiceNow's IT Operations Management modules.
ServiceNow is built upon ITIL principles. This official guide to ITIL 4 provides the foundational knowledge of IT service management best practices, which are essential for understanding the processes automated by ServiceNow. is highly recommended for anyone working with ServiceNow, regardless of their technical role, and is often a prerequisite for certifications.
Specifically addresses ServiceNow's IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and Event Management. It's valuable for professionals focused on managing IT infrastructure and operations using the ServiceNow platform. This book is relevant for graduate students and working professionals in IT operations roles.
Provides an introduction to ServiceNow administration and scripting, covering key concepts and best practices with real-world scenarios. It's suitable for beginners looking to understand the basics of administering and configuring a ServiceNow instance. This book can serve as a helpful guide for high school and undergraduate students, as well as new administrators.
Covers user administration in Windows Server 2016, including how to create, manage, and secure user accounts.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/3jt9lt/managing
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