Introduction to IT Service Management using ServiceNow
DoaneX is pleased to offer the Introduction to ServiceNow IT Service Management for Beginners. ServiceNow is a leading cloud-based computing company whose versatile digital platform streamlines processes and improves customer experiences. It is used by businesses of all sizes in every industry and the demand for ServiceNow professionals is in high demand. This course is ideal for anyone who wants to learn about what ServiceNow is, what IT ServiceManagement is, common terms used in the industry and understand high level support desk processes from both an end user and fulfiller point of view. Upon completion of the course, students will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications in ServiceNow Administration.
What's inside
Learning objectives
- Identify the servicenow platform, capabilities, and high-level it processes.
- Recall key terms used in servicenow
- Apply key terms to processes within servicenow
- Discover the scope of the platform.
- Explore potential careers available beyond an it service desk role.
- Identify the servicenow platform, capabilities, and high-level it processes.
- Recall key terms used in servicenow
- Apply key terms to processes within servicenow
- Discover the scope of the platform.
- Explore potential careers available beyond an it service desk role.
Good to know
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Activities
Review IT Infrastructure basics
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Refreshes an understanding of foundational concepts and topics in IT infrastructure and cloud computing, which are vital for comprehension in this course.
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IT Infrastructure
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Review the key components of IT infrastructure, including servers, networks, storage, and security.
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Understand the different types of cloud computing services, such as SaaS, PaaS, and IaaS.
Review and Organize Course Materials
Show steps
Ensure a strong foundation by reviewing and organizing lecture notes, assignments, and other materials provided in the course.
Show steps
-
Gather all materials, including lecture notes, slides, readings
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Review and summarize key concepts
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Organize materials in a logical way for easy reference
Follow ServiceNow online tutorials
Show steps
Enhances understanding of ServiceNow concepts and workflows through guided, interactive tutorials provided by the platform.
Show steps
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Access ServiceNow's online tutorial library.
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Select tutorials that align with the topics covered in the course.
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Follow the step-by-step instructions and complete the exercises.
Five other activities
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Practice IT Service Management Concepts
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Reinforce your understanding of IT Service Management concepts by engaging in repetitive exercises.
Browse courses on
IT Service Management
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Identify common ITIL processes and their purpose
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Simulate incident management workflows
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Practice service catalog management
Hands-on exercises with ServiceNow instances
Show steps
Provides practical experience with ServiceNow, enabling reinforcement of concepts learned in the course and improved understanding of the platform's functionality.
Show steps
-
Set up a ServiceNow instance.
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Create and manage incidents and requests.
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Configure and customize the ServiceNow interface.
Join a ServiceNow study group
Show steps
Fosters collaboration and peer learning by engaging in discussions and sharing knowledge with others taking the course, reinforcing comprehension and identifying areas for improvement.
Show steps
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Find or create a study group with other course participants.
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Discuss course topics, share resources, and quiz each other.
Assist with IT Support at a Local Organization
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Gain practical experience and enhance your IT Service Management skills by volunteering in a real-world setting.
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IT Support
Show steps
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Identify local organizations that offer volunteer opportunities in IT support
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Contact the organization and inquire about volunteer roles
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Assist with resolving user issues and managing service requests
Build a personal ServiceNow project
Show steps
Applies knowledge gained in the course to a practical project, solidifying understanding of ServiceNow's capabilities and fostering creativity and problem-solving skills.
Show steps
-
Identify a problem or use case that can be addressed with ServiceNow.
-
Design and implement a ServiceNow solution.
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Test and evaluate the solution.
Review IT Infrastructure basics
Show steps
Refreshes an understanding of foundational concepts and topics in IT infrastructure and cloud computing, which are vital for comprehension in this course.
Browse courses on
IT Infrastructure
Show steps
- Review the key components of IT infrastructure, including servers, networks, storage, and security.
- Understand the different types of cloud computing services, such as SaaS, PaaS, and IaaS.
Review and Organize Course Materials
Show steps
Ensure a strong foundation by reviewing and organizing lecture notes, assignments, and other materials provided in the course.
Show steps
- Gather all materials, including lecture notes, slides, readings
- Review and summarize key concepts
- Organize materials in a logical way for easy reference
Follow ServiceNow online tutorials
Show steps
Enhances understanding of ServiceNow concepts and workflows through guided, interactive tutorials provided by the platform.
Show steps
- Access ServiceNow's online tutorial library.
- Select tutorials that align with the topics covered in the course.
- Follow the step-by-step instructions and complete the exercises.
Practice IT Service Management Concepts
Show steps
Reinforce your understanding of IT Service Management concepts by engaging in repetitive exercises.
Browse courses on
IT Service Management
Show steps
- Identify common ITIL processes and their purpose
- Simulate incident management workflows
- Practice service catalog management
Hands-on exercises with ServiceNow instances
Show steps
Provides practical experience with ServiceNow, enabling reinforcement of concepts learned in the course and improved understanding of the platform's functionality.
Show steps
- Set up a ServiceNow instance.
- Create and manage incidents and requests.
- Configure and customize the ServiceNow interface.
Join a ServiceNow study group
Show steps
Fosters collaboration and peer learning by engaging in discussions and sharing knowledge with others taking the course, reinforcing comprehension and identifying areas for improvement.
Show steps
- Find or create a study group with other course participants.
- Discuss course topics, share resources, and quiz each other.
Assist with IT Support at a Local Organization
Show steps
Gain practical experience and enhance your IT Service Management skills by volunteering in a real-world setting.
Browse courses on
IT Support
Show steps
- Identify local organizations that offer volunteer opportunities in IT support
- Contact the organization and inquire about volunteer roles
- Assist with resolving user issues and managing service requests
Build a personal ServiceNow project
Show steps
Applies knowledge gained in the course to a practical project, solidifying understanding of ServiceNow's capabilities and fostering creativity and problem-solving skills.
Show steps
- Identify a problem or use case that can be addressed with ServiceNow.
- Design and implement a ServiceNow solution.
- Test and evaluate the solution.
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