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Business Analysis & Process Management

By the end of this project, you will be able to: analyze business processes and find solutions to existing business problems; define your business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in your business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution.

Note: This project works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

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Syllabus

Business Analysis & Process Management

This is a guided project for both beginners and professionals managing small to medium enterprises or working in the fields of business analysis & business process management. It provides you with the initial know-how of analyzing businesses from a process view which allows you to further develop the skill needed to create solutions to your current business problems. By the end of this project, you will be able to: analyze business processes and find solutions to existing business problems; define your business processes, their objectives and how they flow within the organizational context; identify the different process stakeholders and their roles in your business processes; and evaluate the current business from a process view, break down the problems, and find an applicable business solution.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Builds a strong foundation for beginners in business process management

Provides foundational knowledge for analyzing businesses from a process view

Relevant for learners working in fields related to business analysis & business process management

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Reviews summary

Business analysis & process management

Learners say this course is largely positive with engaging assignments and detailed explanations, but some criticize poor audio and fast speech by the instructor. Reviews indicate that the guided project is well-received for its practical examples and use of Lucidchart. However, some learners found the content shallow and the course too brief.

Suitable for beginners with no prior knowledge in business analysis or process management.

"A very basic overview has been provided. The course could've spanned a little longer (say 2-3 hours) so that I could get a better insight into the topics!"

"Very short and concisely with comprehensive practices about how to structure business problems, get to the root cause and mapping the solution and the business processes as well."

"Short and crisp course, which helps for a quick understanding on the Business Analysis & Process Management. It is encouraged to add more examples and details that will cover the CBAP pillar so that it makes better understanding for new learners."

Hands-on experience with Lucidchart software.

"This course has taught me how I can start a new business and new skills"

"I've learned a lot in this course. Thank you Coursera."

"Excellent intro to tools like lucidchart, which I'd never heard about."

Real-world examples and practical assignments.

"Very informative and easy to get through, it only took me about 2 hours to learn, practice and achieve this cerfitication."

"A short and straightforward course, with a practical example that could perfectly correspond to a real-life situation."

"The course really helps since it has guided project. We can complete the task along with the tutor and learn the concepts in depth."

Frequent complaints about poor audio quality and unclear speech by the instructor.

"The tutor was not audiable properly , most of the things I didn't understand because of the audio issue"

"I want to unenrolled this course I want to unenrolled from this course pleas "

"I can't hear or understand this instructor clearly. I'd like to unenroll. "

Instructor speaks too quickly, making it difficult for some learners to follow.

"I was looking for a program that suited me. It was a trial, thank you very much."

"It was great learning. The course is well structured and the instructor is very clear and knowledgeable about the concepts. Thank you, for providing me with such a great learning opportunity."

"The teacher wasn´t clear when she talks, problems with audio"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business Analysis & Process Management with these activities:

Practice identifying business processes

Show steps

Practice your ability to break down businesses into their individual processes to help strengthen your understanding of this topic.

Browse courses on Process Analysis

Show steps

Choose a business or industry
Identify the different functions that the business performs
For each function, identify the specific tasks that are performed
Document the processes using a process mapping tool

Tutorial on how to create a business process model

Show steps

Solidify your grasp of the techniques used to create process models to represent business processes.

Browse courses on Business Process Modeling

Show steps

Find a tutorial on business process modeling
Follow the steps in the tutorial to create a business process model
Share your model with a peer for feedback

Create a business process improvement plan

Show steps

Develop a hands-on understanding of how to take actual steps to improve business processes through the creation of a plan.

Browse courses on Business Process Improvement

Show steps

Identify a business process that you want to improve
Analyze the current process to identify areas for improvement
Develop a plan to improve the process
Implement the plan and track the results

Show all three activities

Career center

Learners who complete Business Analysis & Process Management will develop knowledge and skills that may be useful to these careers:

Business Analyst

This course can help you advance your career as a Business Analyst by providing you with the advanced knowledge and tools needed to effectively analyze and optimize business processes. As a Business Analyst, you will identify inefficiencies, gather and interpret data, and develop solutions to improve business operations and increase profitability. The course's focus on process management will be particularly relevant to this role, as it will help you understand how to map, analyze, and improve business processes to achieve desired outcomes.

See salaries and explore the career path for Business Analyst

Process Manager

This course can provide you with the foundational knowledge and skills needed to succeed as a Process Manager. You will learn how to analyze, design, and improve business processes to enhance operational efficiency and effectiveness. The course's emphasis on business process management will be directly applicable to this role, as you will be responsible for managing and optimizing processes to achieve organizational goals.

See salaries and explore the career path for Process Manager

Management Consultant

This course can help you develop the analytical and problem-solving skills necessary to succeed as a Management Consultant. You will learn how to analyze business processes, identify areas for improvement, and develop and implement solutions to enhance organizational performance. The course's focus on business analysis and process management will be highly relevant to this role, as you will be required to provide expert advice to clients on how to improve their operations and achieve their strategic objectives.

See salaries and explore the career path for Management Consultant

Operations Manager

This course can provide you with the knowledge and skills needed to excel as an Operations Manager. You will learn how to manage and optimize business operations, including the design and implementation of efficient processes. The course's emphasis on business process management will be particularly valuable to this role, as you will be responsible for overseeing the day-to-day operations of an organization.

See salaries and explore the career path for Operations Manager

Project Manager

This course can help you build a foundation for a successful career as a Project Manager. You will learn how to plan, execute, and manage projects effectively, including the analysis and optimization of project processes. The course's focus on business process management will be relevant to this role, as you will need to understand how to manage and improve project processes to ensure successful project outcomes.

See salaries and explore the career path for Project Manager

Business Process Analyst

This course can provide you with the specialized knowledge and skills needed to excel as a Business Process Analyst. You will learn how to analyze, model, and improve business processes to enhance organizational performance. The course's emphasis on business process management will be directly applicable to this role, as you will be responsible for identifying and addressing inefficiencies in business processes.

See salaries and explore the career path for Business Process Analyst

Quality Manager

This course can help you develop the skills and knowledge needed to succeed as a Quality Manager. You will learn how to design and implement quality management systems, including the analysis and improvement of business processes. The course's focus on business process management will be relevant to this role, as you will be responsible for ensuring that products and services meet quality standards.

See salaries and explore the career path for Quality Manager

Systems Analyst

This course can provide you with a foundation for a career as a Systems Analyst. You will learn how to analyze, design, and implement information systems, including the analysis and optimization of business processes. The course's emphasis on business process management will be relevant to this role, as you will need to understand how to integrate technology into business processes to improve efficiency and effectiveness.

See salaries and explore the career path for Systems Analyst

Technical Analyst

This course can help you develop the analytical and problem-solving skills needed to succeed as a Technical Analyst. You will learn how to analyze business processes and systems, including the identification and resolution of technical issues. The course's focus on business process management will be relevant to this role, as you will need to understand how business processes impact technology systems and vice versa.

See salaries and explore the career path for Technical Analyst

Data Analyst

This course can provide you with a foundation for a career as a Data Analyst. You will learn how to collect, analyze, and interpret data to support decision-making. The course's emphasis on business process management will be relevant to this role, as you will need to understand how data can be used to improve business processes and achieve organizational goals.

See salaries and explore the career path for Data Analyst

Financial Analyst

This course may be helpful for you if you are interested in a career as a Financial Analyst. You will learn how to analyze financial data and make recommendations to improve financial performance. The course's emphasis on business process management may be relevant to this role, as you will need to understand how financial processes impact the overall health of an organization.

See salaries and explore the career path for Financial Analyst

Marketing Manager

This course may be helpful for you if you are interested in a career as a Marketing Manager. You will learn how to develop and execute marketing campaigns to promote products and services. The course's emphasis on business process management may be relevant to this role, as you will need to understand how to integrate marketing processes with other business functions.

See salaries and explore the career path for Marketing Manager

Human Resources Manager

This course may be helpful for you if you are interested in a career as a Human Resources Manager. You will learn how to manage human resources functions, including recruiting, hiring, and employee development. The course's emphasis on business process management may be relevant to this role, as you will need to understand how to align HR processes with the overall goals of the organization.

See salaries and explore the career path for Human Resources Manager

Supply Chain Manager

This course may be helpful for you if you are interested in a career as a Supply Chain Manager. You will learn how to manage supply chains, including procurement, inventory management, and logistics. The course's emphasis on business process management may be relevant to this role, as you will need to understand how to optimize supply chain processes to improve efficiency and reduce costs.

See salaries and explore the career path for Supply Chain Manager

Sales Manager

This course may be helpful for you if you are interested in a career as a Sales Manager. You will learn how to manage sales teams and develop sales strategies. The course's emphasis on business process management may be relevant to this role, as you will need to understand how to align sales processes with the overall goals of the organization.

See salaries and explore the career path for Sales Manager

Reading list

We've selected 16 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Business Analysis & Process Management.

ISE Project Management: the Managerial Process

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Provides a comprehensive overview of business process management from a dynamic systems perspective. It valuable resource for anyone who wants to learn more about this topic.

Business Analysis & Process Management

Two deals to help you save

What's inside

Syllabus

Good to know

Save this course

Reviews summary

Business analysis & process management

Activities

Career center

Reading list

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