Fundamentals of Operations, with Goldman Sachs 10,000 Women from Coursera

This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level.

In this course, you will learn about operations management and identify and refine your own business operations and processes. You will explore how these can be developed and managed, both to maximise customer satisfaction and support business growth.

In the exercises, you will examine the purpose of process mapping and use this to evaluate your current business processes as your business grows. You will consider how to refine your processes to deliver operational efficiency and a competitive advantage for your business, while also increasing value for customers.

By the end of the course, you will have mapped and evaluated key processes within your business, identified areas of strength, and selected appropriate measures for improvement as your business grows.

The 10,000 Women course collection offers a truly flexible online learning experience. You have the freedom to approach the program in any way that works for you – take any course, or combination of courses, to tailor your learning journey to your individual business growth needs. If you choose to take all 10 courses, you will explore all the key elements of your business and develop a thorough plan for your business’s growth.

You can find out more about the Goldman Sachs 10,000 Women collection in the FAQs.

What's inside

Syllabus

Fundamentals of Operations, with Goldman Sachs 10,000 Women

In this course, you will evaluate your business operations and explore how to develop these to support business growth. You will consider how to refine your processes to deliver operational efficiency, value for customers, and competitive advantage for your business. By the end of the course, you will have mapped key processes within your business and identified areas of strength and those for further improvement.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Appropriate for students interested in improving operational efficiency of their business

Examines the connection between process optimization and customer satisfaction

Applicable to business owners seeking to achieve competitive advantage

Taught by reputable instructors from Goldman Sachs and industry experts

Part of a comprehensive collection of courses tailored for entrepreneurs

Involves practical exercises to evaluate and refine business processes

Reviews summary

Valuable business fundamentals

Students overwhelmingly agree that this course provides valuable business fundamentals in a concise and engaging way. According to learners, the course is perfect for entrepreneurs or other business professionals looking to enhance their knowledge or pivot their career.

The instructors are knowledgeable and engaging.

"Thanks so much to our instructors."

"The woman who leads the recordings is so soothing."

"Great to refresh concepts and apply new ones"

The course is well-structured and concise.

"This course is truly useful. It is very well structured, concise and it covers well the fundamentals of operations in a business."

"The course content was short, crisp and clear.Helped in understanding value stream map."

"Brief & detailed with real life examples! Enjoyed it. :)"

The course includes a lot of practical tools and templates.

"Straight to the point, very resourceful with lots of template and study material, very case-example packed! I was engaged from start to finish."

"clear and understandable with practical tools"

"Great Course. Thanks!"

Some learners felt that the course lacked depth in some areas.

"This course contains quite insightful information. I've missed a bit more depth in some areas, but overall gained a wider vision than I had before.Would recommend it."

"My only commnet is that I wuld have liked even more exemples!"

"As a fundamental course it was quick an easy, touching on the key principles. Some of the definitions and examples thereof could have been a bit clearer."

Career center

Learners who complete Fundamentals of Operations, with Goldman Sachs 10,000 Women will develop knowledge and skills that may be useful to these careers:

Operations Manager

An Operations Manager is an executive who plans, directs, and oversees operational business activities. They may work in many different industries, but their job is always to ensure that the company's operations are efficient and effective. This course can help Operations Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Operations Managers to improve their skills and knowledge in this field, and on the job.

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Production Manager

A Production Manager is responsible for planning, organizing, and managing the production process. They may oversee all aspects of production, including scheduling, quality control, and inventory management. This course can help Production Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Production Managers to improve their skills and excel in this field.

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Supply Chain Manager

A Supply Chain Manager is responsible for planning, organizing, and managing the flow of goods and services from suppliers to customers. They may oversee all aspects of the supply chain, including procurement, manufacturing, and distribution. This course can help Supply Chain Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Supply Chain Managers to improve their skills and stay ahead in this field.

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Inventory Manager

An Inventory Manager is responsible for planning, organizing, and managing the flow of goods and services within a company. This may include managing inventory levels, forecasting demand, and developing inventory control systems. This course can help Inventory Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Inventory Managers to improve their skills and grow in this field.

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Quality Control Manager

A Quality Control Manager is responsible for planning, organizing, and managing the quality control process. They may oversee all aspects of quality control, including testing, inspection, and corrective action. This course can help Quality Control Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Quality Control Managers to improve their techniques and improve the quality of their work.

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Industrial Engineer

An Industrial Engineer is responsible for designing, improving, and installing integrated systems of people, materials, information, equipment, and energy. They may work in many different industries, but their job is always to help businesses improve their productivity and efficiency. This course can help Industrial Engineers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Industrial Engineers to improve their skills in this field.

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Business Analyst

A Business Analyst is responsible for analyzing and interpreting business data to identify areas for improvement. They may work in many different industries, but their job is always to help businesses improve their operations. This course can help Business Analysts by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Business Analysts to improve their skills and excel in this field..

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Management Consultant

A Management Consultant is responsible for providing advice and guidance to businesses on how to improve their operations. They may work in many different industries, but their job is always to help businesses improve their performance. This course can help Management Consultants by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Management Consultants to improve their skills and be successful in this role.

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Operations Research Analyst

An Operations Research Analyst is responsible for using mathematical and statistical techniques to analyze and improve business operations. They may work in many different industries, but their job is always to help businesses improve their efficiency and effectiveness. This course can help Operations Research Analysts by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Operations Research Analysts to improve their skills and grow in this role.

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Quality Assurance Manager

A Quality Assurance Manager is responsible for planning, organizing, and managing the quality assurance process. They may oversee all aspects of quality assurance, including testing, inspection, and corrective action. This course can help Quality Assurance Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Quality Assurance Managers to improve their skills and excel in the role.

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Project Manager

A Project Manager is responsible for planning, organizing, and managing projects. They may work in many different industries, but their job is always to ensure that projects are completed on time, within budget, and to the required standards. This course can help Project Managers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Project Managers to improve their skills and succeed in this role.

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Process Engineer

A Process Engineer is responsible for designing, improving, and installing integrated systems of people, materials, information, equipment, and energy. They may work in many different industries, but their job is always to help businesses improve their productivity and efficiency. This course can help Process Engineers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Process Engineers to improve their skills and refine their processes.

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Manufacturing Engineer

A Manufacturing Engineer is responsible for designing, improving, and installing integrated systems of people, materials, information, equipment, and energy. They may work in many different industries, but their job is always to help businesses improve their productivity and efficiency. This course can help Manufacturing Engineers by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Manufacturing Engineers to improve their skills and help them grow in this role.

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Business Process Analyst

A Business Process Analyst is responsible for analyzing and improving business processes. They may work in many different industries, but their job is always to help businesses improve their efficiency and effectiveness. This course can help Business Process Analysts by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Business Process Analysts to improve their skills and move up in the role.

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Operations Supervisor

An Operations Supervisor is responsible for planning, organizing, and managing the day-to-day operations of a business. They may oversee all aspects of operations, including production, inventory management, and customer service. This course can help Operations Supervisors by providing them with a better understanding of the fundamentals of operations management. The course covers topics such as process mapping, supply chain management, and inventory management. This knowledge can help Operations Supervisors to improve their skills and stand out in the role.

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