Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs

Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification.

How to register for your exam

Complete the Help Desk Analyst Course

Once you've completed the course, email our exam department at [email protected] to purchase your exam voucher and sit your final exam.

Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam.

Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.

To assist an individual seeking employment as a Help Desk analyst, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.

The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.