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Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs

Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification.

How to register for your exam

Complete the Help Desk Analyst Course

Once you've completed the course, email our exam department at [email protected] to purchase your exam voucher and sit your final exam.

Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam.

Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.

To assist an individual seeking employment as a Help Desk analyst, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.

The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.

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Rating 3.8 based on 42 ratings
Length 3.5 total hours
Starts On Demand (Start anytime)
Cost $9
From Udemy
Instructor The Art Of Service
Download Videos Only via the Udemy mobile app
Language English
Subjects Business IT & Networking
Tags Business Operations

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What people are saying

spoke quickly when

It is very useful course for freshers Spoke quickly when dealing with hard to understand terms, but covered a good deal of information.

exam process thereafter

The staff at Art of Service were helpful with the exam process thereafter.

hear him even

The narrator of the slides is so soft spoken you can't hear him even on full volume.

videos need editing

alot of info The videos need editing so far it is about what I expected.

will offer something

I'm hoping it will offer something I have yet to learn.

after finishing got

After finishing got a certificate of completion .

Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

IT Help desk 1 2 $40k

Trainer/Help Desk $49k

IT Help Desk 3 $50k

Help Desk Anaylst $50k

Specialist - Help Desk 2 $52k

Associate IT Help Desk 2 $52k

Help Desk Specilaist $55k

Help Desk Trainer $55k

IT Generalist/Help Desk $56k

IT-Help Desk $57k

IT global Help Desk $62k

IT- International Help Desk $80k

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Rating 3.8 based on 42 ratings
Length 3.5 total hours
Starts On Demand (Start anytime)
Cost $9
From Udemy
Instructor The Art Of Service
Download Videos Only via the Udemy mobile app
Language English
Subjects Business IT & Networking
Tags Business Operations

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