Using ServiceNow Reports and Dashboards from Pluralsight

In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you to leverage the ServiceNow reporting framework to build meaningful reports and dashboards.

Executives rely on reports and dashboards in making strategic decisions to beat the competition. In this course, Using ServiceNow Reports and Dashboards, you’ll learn to use the ServiceNow reporting framework to create meaningful reports and build dashboards. First, you’ll explore the various report types ServiceNow supports and the business cases where they can be used. Next, you’ll discover how to create a report using the ServiceNow report designer. Then, you will explore how to share and publish the report with other ServiceNow users. Finally, you’ll learn how to build executive dashboards using custom and built-in reports. When you’re finished with this course, you’ll have the skills and knowledge to leverage the ServiceNow platform needed to create dynamic reports and dashboards.

What's inside

Syllabus

Course Overview

Introducing ServiceNow Reports

Visualizing Data Using Report Designer

Organizing Reports in ServiceNow Dashboards

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Read about what's good

what should give you pause

and possible dealbreakers

Develops skills in creating reports and dashboards, which are essential for business decision-making

Taught by Saravanan Dhandapani, a recognized expert in ServiceNow reporting

Utilizes the ServiceNow platform, which is widely used in enterprises for reporting and dashboarding

Covers various report types and business cases, providing a comprehensive understanding of ServiceNow reporting

Requires familiarity with ServiceNow, which may limit accessibility for beginners

Focuses on ServiceNow, which may not be suitable for those seeking broader reporting and dashboarding skills

Reviews summary

Practical servicenow reporting fundamentals

According to learners, this course is a largely positive resource for mastering ServiceNow reporting. Students highlight its clear explanations and practical, hands-on labs as particularly valuable, enabling them to confidently create various report types and organize them into interactive dashboards. Many found the guidance on the Report Designer and building executive dashboards insightful, making it a game-changer for applying skills directly to their jobs. However, some reviewers noted the course is primarily a solid foundation and may lack depth for those seeking more advanced topics or with prior ServiceNow experience.

Recent reviews indicate high satisfaction and value.

"This course was incredibly helpful for my role. Highly recommended for anyone working with ServiceNow. (October 2023)"

"A very solid introduction to ServiceNow reporting... It definitely improved my understanding of ServiceNow capabilities. (September 2023)"

"Excellent course! It covered all the essentials... It's a game-changer for anyone looking to improve their reporting skills. (August 2023)"

Well-structured with clear explanations and easy-to-follow demonstrations.

"The instructor explains complex topics clearly..."

"The explanations were concise, and the demos were easy to follow."

"The course is well-structured and easy to navigate."

"The instructor does a good job of demonstrating the features."

Provides a strong fundamental understanding for new ServiceNow users.

"A very solid introduction to ServiceNow reporting. For a beginner/intermediate user, it's excellent."

"As a new ServiceNow administrator, I found the explanations... invaluable."

"Highly recommend for anyone starting out with ServiceNow reporting."

"Good course for beginners. It covers the fundamentals well and provides a solid foundation."

Empowers learners with directly applicable skills through practical exercises.

"The instructor explains complex topics clearly, and the hands-on labs solidify the concepts."

"I learned a lot and can apply these skills directly to my job."

"The practical exercises and clear demonstrations made all the difference. I now feel confident in creating custom reports and dashboards for my team."

"I particularly appreciated the detailed walk-throughs on creating different report types and then organizing them into interactive dashboards."

May not meet expectations for experienced users seeking advanced topics.

"I wish there were more advanced topics or case studies covered, but for a beginner/intermediate user, it's excellent."

"I found this course to be very basic. If you have any prior experience... you might find it redundant."

"I was looking for more advanced techniques and best practices, which were not covered."

"Some of the content felt a bit superficial, especially the 'Introducing ServiceNow Reports' section."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Using ServiceNow Reports and Dashboards with these activities:

Explore ServiceNow Reporting Documentation

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Facilitates familiarization with the comprehensive ServiceNow reporting documentation, providing a valuable resource for ongoing learning.

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Access the ServiceNow documentation portal.
Review the sections on reporting and dashboards.

Review Report Design Principles

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Reinforces understanding of fundamental report design principles, ensuring a strong foundation for creating effective ServiceNow reports.

Browse courses on Report Design

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Review online articles and tutorials on report design best practices.
Analyze existing ServiceNow reports to identify strengths and weaknesses.

Create Mock ServiceNow Reports

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Provides hands-on practice in creating ServiceNow reports, fostering proficiency in using the report designer and analyzing data.

Browse courses on Report Creation

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Identify real-world scenarios where reports are needed.
Create mock datasets based on those scenarios.
Build ServiceNow reports using the report designer, applying appropriate visualizations.

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Collaborate with Classmates on Report Design

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Fosters peer-to-peer learning and constructive feedback, enhancing critical thinking and report design skills.

Browse courses on Report Design

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Form study groups with classmates.
Share and discuss report designs, providing feedback and suggestions.

Attend a ServiceNow Reporting Workshop

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Offers a structured and interactive learning experience, providing opportunities to enhance skills and connect with experts in ServiceNow reporting.

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Identify and register for a relevant ServiceNow reporting workshop.
Attend the workshop and actively participate in exercises and discussions.

Develop a Personalized ServiceNow Dashboard

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Encourages the application of reporting skills to create a personalized dashboard, promoting data-driven decision-making.

Browse courses on Dashboard Creation

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Identify key performance indicators (KPIs) to track.
Design the layout and visualizations of the dashboard.
Configure the dashboard using custom and built-in reports.

Create a Tutorial on ServiceNow Report Sharing

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Encourages students to synthesize their knowledge by creating a tutorial, deepening their understanding and enhancing their communication skills.

Browse courses on Content Creation

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Identify the target audience and purpose of the tutorial.
Outline the steps involved in sharing ServiceNow reports.
Create the tutorial using a suitable medium (e.g., written document, video).

Career center

Learners who complete Using ServiceNow Reports and Dashboards will develop knowledge and skills that may be useful to these careers:

Business Analyst

Business Analysts use reporting and dashboards to track key performance indicators (KPIs) and identify areas for improvement. This course will teach you how to create meaningful reports and dashboards that can help you make data-driven decisions.

See salaries and explore the career path for Business Analyst

Data Analyst

Data Analysts use reporting and dashboards to visualize and analyze data. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.

See salaries and explore the career path for Data Analyst

Financial Analyst

Financial Analysts use reporting and dashboards to track financial performance and make investment recommendations. This course will teach you how to create reports and dashboards that can help you analyze financial data and make informed decisions.

See salaries and explore the career path for Financial Analyst

Marketing Analyst

Marketing Analysts use reporting and dashboards to track marketing performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you measure the effectiveness of your marketing campaigns.

See salaries and explore the career path for Marketing Analyst

Product Manager

Product Managers use reporting and dashboards to track product performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you make data-driven decisions about your product.

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Sales Analyst

Sales Analysts use reporting and dashboards to track sales performance and identify opportunities for growth. This course will teach you how to create reports and dashboards that can help you analyze sales data and make informed decisions.

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Software Engineer

Software Engineers use reporting and dashboards to track software performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you monitor the health of your software applications.

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Project Manager

Project Managers use reporting and dashboards to track project progress and identify risks. This course will teach you how to create reports and dashboards that can help you manage your projects effectively.

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Business Intelligence Analyst

Business Intelligence Analysts use reporting and dashboards to provide insights to businesses. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.

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Data Scientist

Data Scientists use reporting and dashboards to visualize and analyze data. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.

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Management Consultant

Management Consultants use reporting and dashboards to provide insights to businesses. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.

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Operations Manager

Operations Managers use reporting and dashboards to track operational performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you manage your operations effectively.

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Risk Manager

Risk Managers use reporting and dashboards to identify and mitigate risks. This course will teach you how to create reports and dashboards that can help you manage your risks effectively.

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Systems Analyst

Systems Analysts use reporting and dashboards to track system performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you manage your systems effectively.

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Technical Writer

Technical Writers use reporting and dashboards to create documentation for software and other products. This course will teach you how to create reports and dashboards that can help you communicate technical information effectively.

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Using ServiceNow Reports and Dashboards

What's inside

Syllabus

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Reviews summary

Practical servicenow reporting fundamentals

Activities

Career center

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