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Using ServiceNow Reports and Dashboards

Saravanan Dhandapani

In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you to leverage the ServiceNow reporting framework to build meaningful reports and dashboards.

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In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you to leverage the ServiceNow reporting framework to build meaningful reports and dashboards.

Executives rely on reports and dashboards in making strategic decisions to beat the competition. In this course, Using ServiceNow Reports and Dashboards, you’ll learn to use the ServiceNow reporting framework to create meaningful reports and build dashboards. First, you’ll explore the various report types ServiceNow supports and the business cases where they can be used. Next, you’ll discover how to create a report using the ServiceNow report designer. Then, you will explore how to share and publish the report with other ServiceNow users. Finally, you’ll learn how to build executive dashboards using custom and built-in reports. When you’re finished with this course, you’ll have the skills and knowledge to leverage the ServiceNow platform needed to create dynamic reports and dashboards.

This course is no longer available. Find something similar by browsing:
ServiceNow Reporting Dashboards Report Designer

What's inside

Syllabus

Course Overview
Introducing ServiceNow Reports
Visualizing Data Using Report Designer
Organizing Reports in ServiceNow Dashboards
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Develops skills in creating reports and dashboards, which are essential for business decision-making
Taught by Saravanan Dhandapani, a recognized expert in ServiceNow reporting
Utilizes the ServiceNow platform, which is widely used in enterprises for reporting and dashboarding
Covers various report types and business cases, providing a comprehensive understanding of ServiceNow reporting
Requires familiarity with ServiceNow, which may limit accessibility for beginners
Focuses on ServiceNow, which may not be suitable for those seeking broader reporting and dashboarding skills

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Reviews summary

Practical servicenow reporting fundamentals

According to learners, this course is a largely positive resource for mastering ServiceNow reporting. Students highlight its clear explanations and practical, hands-on labs as particularly valuable, enabling them to confidently create various report types and organize them into interactive dashboards. Many found the guidance on the Report Designer and building executive dashboards insightful, making it a game-changer for applying skills directly to their jobs. However, some reviewers noted the course is primarily a solid foundation and may lack depth for those seeking more advanced topics or with prior ServiceNow experience.
Recent reviews indicate high satisfaction and value.
"This course was incredibly helpful for my role. Highly recommended for anyone working with ServiceNow. (October 2023)"
"A very solid introduction to ServiceNow reporting... It definitely improved my understanding of ServiceNow capabilities. (September 2023)"
"Excellent course! It covered all the essentials... It's a game-changer for anyone looking to improve their reporting skills. (August 2023)"
Well-structured with clear explanations and easy-to-follow demonstrations.
"The instructor explains complex topics clearly..."
"The explanations were concise, and the demos were easy to follow."
"The course is well-structured and easy to navigate."
"The instructor does a good job of demonstrating the features."
Provides a strong fundamental understanding for new ServiceNow users.
"A very solid introduction to ServiceNow reporting. For a beginner/intermediate user, it's excellent."
"As a new ServiceNow administrator, I found the explanations... invaluable."
"Highly recommend for anyone starting out with ServiceNow reporting."
"Good course for beginners. It covers the fundamentals well and provides a solid foundation."
Empowers learners with directly applicable skills through practical exercises.
"The instructor explains complex topics clearly, and the hands-on labs solidify the concepts."
"I learned a lot and can apply these skills directly to my job."
"The practical exercises and clear demonstrations made all the difference. I now feel confident in creating custom reports and dashboards for my team."
"I particularly appreciated the detailed walk-throughs on creating different report types and then organizing them into interactive dashboards."
May not meet expectations for experienced users seeking advanced topics.
"I wish there were more advanced topics or case studies covered, but for a beginner/intermediate user, it's excellent."
"I found this course to be very basic. If you have any prior experience... you might find it redundant."
"I was looking for more advanced techniques and best practices, which were not covered."
"Some of the content felt a bit superficial, especially the 'Introducing ServiceNow Reports' section."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Using ServiceNow Reports and Dashboards with these activities:
Explore ServiceNow Reporting Documentation
Facilitates familiarization with the comprehensive ServiceNow reporting documentation, providing a valuable resource for ongoing learning.
Show steps
  • Access the ServiceNow documentation portal.
  • Review the sections on reporting and dashboards.
Review Report Design Principles
Reinforces understanding of fundamental report design principles, ensuring a strong foundation for creating effective ServiceNow reports.
Browse courses on Report Design
Show steps
  • Review online articles and tutorials on report design best practices.
  • Analyze existing ServiceNow reports to identify strengths and weaknesses.
Create Mock ServiceNow Reports
Provides hands-on practice in creating ServiceNow reports, fostering proficiency in using the report designer and analyzing data.
Browse courses on Report Creation
Show steps
  • Identify real-world scenarios where reports are needed.
  • Create mock datasets based on those scenarios.
  • Build ServiceNow reports using the report designer, applying appropriate visualizations.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Collaborate with Classmates on Report Design
Fosters peer-to-peer learning and constructive feedback, enhancing critical thinking and report design skills.
Browse courses on Report Design
Show steps
  • Form study groups with classmates.
  • Share and discuss report designs, providing feedback and suggestions.
Attend a ServiceNow Reporting Workshop
Offers a structured and interactive learning experience, providing opportunities to enhance skills and connect with experts in ServiceNow reporting.
Show steps
  • Identify and register for a relevant ServiceNow reporting workshop.
  • Attend the workshop and actively participate in exercises and discussions.
Develop a Personalized ServiceNow Dashboard
Encourages the application of reporting skills to create a personalized dashboard, promoting data-driven decision-making.
Browse courses on Dashboard Creation
Show steps
  • Identify key performance indicators (KPIs) to track.
  • Design the layout and visualizations of the dashboard.
  • Configure the dashboard using custom and built-in reports.
Create a Tutorial on ServiceNow Report Sharing
Encourages students to synthesize their knowledge by creating a tutorial, deepening their understanding and enhancing their communication skills.
Browse courses on Content Creation
Show steps
  • Identify the target audience and purpose of the tutorial.
  • Outline the steps involved in sharing ServiceNow reports.
  • Create the tutorial using a suitable medium (e.g., written document, video).

Career center

Learners who complete Using ServiceNow Reports and Dashboards will develop knowledge and skills that may be useful to these careers:
Business Analyst
Business Analysts use reporting and dashboards to track key performance indicators (KPIs) and identify areas for improvement. This course will teach you how to create meaningful reports and dashboards that can help you make data-driven decisions.
See salaries and explore the career path for Business Analyst
Data Analyst
Data Analysts use reporting and dashboards to visualize and analyze data. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.
See salaries and explore the career path for Data Analyst
Financial Analyst
Financial Analysts use reporting and dashboards to track financial performance and make investment recommendations. This course will teach you how to create reports and dashboards that can help you analyze financial data and make informed decisions.
See salaries and explore the career path for Financial Analyst
Marketing Analyst
Marketing Analysts use reporting and dashboards to track marketing performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you measure the effectiveness of your marketing campaigns.
See salaries and explore the career path for Marketing Analyst
Product Manager
Product Managers use reporting and dashboards to track product performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you make data-driven decisions about your product.
See salaries and explore the career path for Product Manager
Sales Analyst
Sales Analysts use reporting and dashboards to track sales performance and identify opportunities for growth. This course will teach you how to create reports and dashboards that can help you analyze sales data and make informed decisions.
See salaries and explore the career path for Sales Analyst
Software Engineer
Software Engineers use reporting and dashboards to track software performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you monitor the health of your software applications.
See salaries and explore the career path for Software Engineer
Project Manager
Project Managers use reporting and dashboards to track project progress and identify risks. This course will teach you how to create reports and dashboards that can help you manage your projects effectively.
See salaries and explore the career path for Project Manager
Business Intelligence Analyst
Business Intelligence Analysts use reporting and dashboards to provide insights to businesses. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.
See salaries and explore the career path for Business Intelligence Analyst
Data Scientist
Data Scientists use reporting and dashboards to visualize and analyze data. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.
See salaries and explore the career path for Data Scientist
Management Consultant
Management Consultants use reporting and dashboards to provide insights to businesses. This course will teach you how to create reports and dashboards that can help you identify trends and patterns in your data.
See salaries and explore the career path for Management Consultant
Operations Manager
Operations Managers use reporting and dashboards to track operational performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you manage your operations effectively.
See salaries and explore the career path for Operations Manager
Risk Manager
Risk Managers use reporting and dashboards to identify and mitigate risks. This course will teach you how to create reports and dashboards that can help you manage your risks effectively.
See salaries and explore the career path for Risk Manager
Systems Analyst
Systems Analysts use reporting and dashboards to track system performance and identify areas for improvement. This course will teach you how to create reports and dashboards that can help you manage your systems effectively.
See salaries and explore the career path for Systems Analyst
Technical Writer
Technical Writers use reporting and dashboards to create documentation for software and other products. This course will teach you how to create reports and dashboards that can help you communicate technical information effectively.
See salaries and explore the career path for Technical Writer

Reading list

We've selected one books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Using ServiceNow Reports and Dashboards.
Cover image
The DevOps Adoption Playbook
Save
Covers the use of ServiceNow for cloud management, including provisioning, monitoring, and cost optimization.
The DevOps Adoption Playbook: A Guide to Adopting...
Paperback
$$
The DevOps Adoption Playbook: A Guide to Adopting...
Kindle Edition
$$

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Course image
Time
63 hours
Level
Intermediate
Via
Pluralsight
Instructor
Saravanan Dhandapani
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Develops skills in creating reports and dashboards, which are essential for business decision-making
Taught by Saravanan Dhandapani, a recognized expert in ServiceNow reporting
Utilizes the ServiceNow platform, which is widely used in enterprises for reporting and dashboarding
Covers various report types and business cases, providing a comprehensive understanding of ServiceNow reporting
Requires familiarity with ServiceNow, which may limit accessibility for beginners
Focuses on ServiceNow, which may not be suitable for those seeking broader reporting and dashboarding skills
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