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IT Service Management Analyst

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April 29, 2024 Updated June 6, 2024 4 minute read

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IT Service Management Analysts are responsible for the planning, design, implementation, and management of IT services within an organization. They work with stakeholders across the business to understand their IT needs, and then develop and implement solutions that meet those needs. IT Service Management Analysts must have a strong understanding of IT service management best practices, as well as the ability to communicate effectively with both technical and non-technical audiences.

Day-to-Day of an IT Service Management Analyst

The day-to-day of an IT Service Management Analyst can vary depending on the size and complexity of the organization. However, some common tasks include:

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Salaries for IT Service Management Analyst

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$98,000

$114,000

$136,000

$114,000

San Francisco

$131,000

$152,000

$173,000

$152,000

Seattle

$130,000

$146,000

$185,000

$146,000

See all salaries

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$98,000

$114,000

$136,000

$114,000

San Francisco

$131,000

$152,000

$173,000

$152,000

Seattle

$130,000

$146,000

$185,000

$146,000

Austin

$90,000

$120,000

$156,000

$120,000

Toronto

$63,000

$78,000

$106,000

$78,000

London

£45,000

£56,000

£78,000

£56,000

Paris

€61,000

€75,000

€88,000

€75,000

Berlin

€61,000

€77,000

€92,000

€77,000

Tel Aviv

₪28,000

₪32,500

₪40,000

₪32,500

Singapore

S$53,000

S$73,000

S$92,000

S$73,000

Beijing

¥100,000

¥128,000

¥162,000

¥128,000

Shanghai

¥83,000

¥102,000

¥120,000

¥102,000

Bengalaru

₹379,000

₹488,000

₹603,000

₹488,000

Delhi

₹413,000

₹700,000

₹1,140,000

₹700,000

Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to IT Service Management Analyst

Take the first step.

We've curated three courses to help you on your path to IT Service Management Analyst. Use these to develop your skills, build background knowledge, and put what you learn to practice.

Sorted from most relevant to least relevant:

Gerenciamento de Serviços de TI

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Getting Started with ServiceNow

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Designing and Creating ServiceNow Service Catalogs

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Reading list

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