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Catalin Popa
This course will teach you how to properly create and then design a service catalog in ServiceNow.
Read more
This course will teach you how to properly create and then design a service catalog in ServiceNow.
Read more
This course will teach you how to properly create and then design a service catalog in ServiceNow.
Every company occasionally loses personnel for various reasons and tries to substitute them by hiring new resources. Whether it’s a pen, a badge, or a hammer, all the employees need tools or access. This process is called onboarding and it can be automatized if the process is correctly defined and the tools are right. In this course, Designing and Creating ServiceNow Service Catalogs, you'll learn how to get rid of manual and written approvals and checklists, and to take the burden off multiple department shoulders by automating the onboarding process. First, you'll be introduced to the Employee Center to understand the bigger picture. Then, you'll explore the main topic, the Service Catalog, and the various types of catalog items. Next, you'll discover the perks of using workflows and how task management can help you on a daily basis. Finally, you’ll delve into how you can best leverage the Visual Task Board. When you’re finished with this course, you’ll have a strong understanding of the ServiceNow Service Catalog that will help you take on the designing phase from scratch regardless of how big your implementation project is.
Register for this course and see more details by visiting:
OpenCourser.com/course/69oz9r/designing
What's inside
Syllabus
Course Overview
Introduction to ServiceNow Service Catalog
Working with ServiceNow Service Catalog
Designing Catalog Items
Read more
Syllabus
Course Overview
Introduction to ServiceNow Service Catalog
Working with ServiceNow Service Catalog
Designing Catalog Items
Read more
Automating Work with Order Guides and Flow Designer
Simplifying Work with VTB and Tasks Delegation
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores onboarding automation, which is highly relevant to HR
Examines ServiceNow Service Catalog, which is standard in implementing automation and streamlining ITSM
Develops understanding and skills in using Visual Task Board, Order Guides, and Flow Designer, which are core tools for ITSM automation
Teaches designing and creating ServiceNow Service Catalog items, which are essential for automating onboarding processes
Simplifies work with using VTB and Tasks Delegation, which can streamline collaboration and improve efficiency
Requires familiarity with ServiceNow and ITSM concepts, which may be a barrier for beginners
Save this course
Save Designing and Creating ServiceNow Service Catalogs to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Designing and Creating ServiceNow Service Catalogs with these
activities:
Review ServiceNow instance setup
Show steps
Get a head start by refreshing your knowledge of the steps involved in setting up a ServiceNow instance.
Show steps
-
Review the documentation on ServiceNow instance setup
-
Go through a tutorial or video on the process
Review course syllabus
Show steps
Familiarize yourself with the course structure and topics to be covered
Show steps
-
Read the course syllabus thoroughly
-
Identify key topics and learning outcomes
Find a mentor who can provide guidance and support on ServiceNow Service Catalog
Show steps
This activity will help you to connect with a mentor who can provide guidance and support on ServiceNow Service Catalog.
Show steps
-
Identify the skills and knowledge that you want to develop.
-
Network with other ServiceNow users to find a potential mentor.
-
Ask the potential mentor if they are willing to provide guidance and support.
21 other activities
Expand to see all activities and additional details
Show all 24 activities
Complete the ServiceNow Service Catalog Fundamentals training course
Show steps
This activity will provide you with a comprehensive introduction to ServiceNow Service Catalog.
Show steps
-
Enroll in the ServiceNow Service Catalog Fundamentals training course.
-
Complete all of the modules in the training course.
-
Pass the assessment at the end of the training course.
Attend a ServiceNow user group meeting
Show steps
Expand your knowledge and connect with professionals in the field by attending a ServiceNow user group meeting.
Show steps
-
Find a local user group meeting
-
Register for the event
-
Attend the meeting and actively participate in discussions
Follow a tutorial on how to create a service catalog in ServiceNow
Show steps
This activity will provide you with a step-by-step guide on how to create a service catalog in ServiceNow.
Show steps
-
Find a tutorial on how to create a service catalog in ServiceNow.
-
Follow the steps in the tutorial to create your own service catalog.
-
Test your service catalog to ensure it works as expected.
Follow tutorials on ServiceNow Service Catalog Management
Show steps
Explore online tutorials and resources to supplement your learning, reinforcing concepts and enhancing your practical skills in ServiceNow Service Catalog Management.
Show steps
-
Search for and select reputable tutorials or courses on Service Catalog Management.
-
Follow the instructions and complete the exercises provided in the tutorials.
-
Apply the knowledge gained from the tutorials to your practical work.
Create a ServiceNow Service Catalog cheat sheet
Show steps
Enhance your understanding by creating a cheat sheet that summarizes the key concepts and steps involved in working with the ServiceNow Service Catalog.
Show steps
-
Identify the essential elements of the ServiceNow Service Catalog
-
Organize the information into a logical structure
-
Create a visually appealing and easy-to-use cheat sheet
Resource compilation
Show steps
Gather relevant resources and articles to support your understanding of ServiceNow Service Catalogs
Browse courses on
ServiceNow
Show steps
-
Search for articles, documentation, and tutorials on ServiceNow Service Catalogs
-
Create a folder or document to store the resources
-
Organize and categorize the resources based on topic
Create or modify a service catalog item
Show steps
This activity will provide you with hands-on practice creating or modifying service catalog items.
Show steps
-
Identify the type of service catalog item you need to create or modify.
-
Gather the necessary information to create or modify the service catalog item.
-
Create or modify the service catalog item in ServiceNow.
-
Test the service catalog item to ensure it works as expected.
Create a cheat sheet of ServiceNow Service Catalog best practices
Show steps
This activity will help you to solidify your understanding of ServiceNow Service Catalog best practices.
Show steps
-
Review the ServiceNow documentation on Service Catalog best practices.
-
Identify the key best practices that you want to include on your cheat sheet.
-
Create your cheat sheet using a tool such as Google Docs or Microsoft Word.
Design a Service Catalog item
Show steps
Solidify your understanding by practicing the creation of a Service Catalog item, ensuring you cover all the necessary steps and configurations.
Show steps
-
Choose a business process to automate
-
Define the item's attributes, relationships, and workflows
-
Configure the item's lifecycle and approvals
Hands-on exercises
Show steps
Reinforce your understanding of ServiceNow Service Catalogs through practical exercises
Show steps
-
Create a new Service Catalog item
-
Configure an Order Guide
-
Create a workflow in Flow Designer
-
Explore the Visual Task Board's features
Automate a workflow using Order Guides and Flow Designer
Show steps
This activity will provide you with hands-on practice automating a workflow using Order Guides and Flow Designer.
Browse courses on
Workflows
Show steps
-
Identify the workflow you want to automate.
-
Create an Order Guide to define the parameters of the workflow.
-
Create a Flow Designer workflow to automate the tasks in the workflow.
-
Test the workflow to ensure it works as expected.
Attend a workshop on ServiceNow Service Catalog
Show steps
This activity will provide you with an opportunity to learn from experts and network with other ServiceNow users.
Show steps
-
Find a workshop on ServiceNow Service Catalog that is relevant to your interests.
-
Register for the workshop.
-
Attend the workshop and participate in the activities.
Industry meetups
Show steps
Connect with professionals in the field and learn about real-world ServiceNow implementations
Browse courses on
ServiceNow
Show steps
-
Research industry meetups and conferences related to ServiceNow
-
Attend meetups and actively participate in discussions
-
Network with attendees and exchange knowledge
Online tutorials
Show steps
Supplement your learning by following online tutorials on specific ServiceNow Service Catalog topics
Show steps
-
Identify topics you want to explore further
-
Search for online tutorials or webinars related to those topics
-
Follow the tutorials and complete any exercises or assignments
Write a blog post on best practices for designing Service Catalogs
Show steps
Create a blog post sharing your insights on best practices for designing and managing Service Catalogs, consolidating your knowledge and contributing to the broader community.
Show steps
-
Research and gather information on best practices for Service Catalog design.
-
Write a well-structured blog post outlining the key principles and best practices.
-
Include examples and case studies to illustrate the application of best practices.
-
Proofread and publish your blog post on a relevant platform.
Build an automated onboarding process
Show steps
Put your skills to the test by creating a fully functional automated onboarding process using the ServiceNow Service Catalog.
Show steps
-
Gather requirements and design the process flowchart
-
Create the necessary Service Catalog items and workflows
-
Test and refine the process
Peer support
Show steps
Reinforce your understanding and help others by mentoring fellow learners
Show steps
-
Join online forums or study groups related to ServiceNow
-
Identify opportunities to answer questions and provide guidance
-
Share your knowledge and experiences
Contribute to an open-source ServiceNow project
Show steps
This activity will provide you with hands-on experience contributing to an open-source ServiceNow project.
Show steps
-
Find an open-source ServiceNow project that you are interested in contributing to.
-
Identify a way that you can contribute to the project.
-
Submit a pull request to the project with your contribution.
Contribute to the ServiceNow community
Show steps
Deepen your understanding and give back to the community by contributing your knowledge and expertise to the ServiceNow open-source projects.
Show steps
-
Identify areas where you can contribute
-
Review the contribution guidelines
-
Attend a ServiceNow community event
Implementing a Service Catalog
Show steps
Apply your acquired knowledge by designing and implementing a Service Catalog for a real-world scenario
Show steps
-
Define the scope and requirements of the Service Catalog
-
Design the catalog items and request process
-
Configure workflows and integrations
-
Test and deploy the Service Catalog
ServiceNow community involvement
Show steps
Contribute to the ServiceNow community by participating in open-source projects and discussions
Browse courses on
ServiceNow
Show steps
-
Join the ServiceNow community forums
-
Participate in discussions and provide support to others
-
Contribute to ServiceNow open-source projects
Review ServiceNow instance setup
Show steps
Get a head start by refreshing your knowledge of the steps involved in setting up a ServiceNow instance.
Show steps
Show steps
Show steps
- Review the documentation on ServiceNow instance setup
- Go through a tutorial or video on the process
Review course syllabus
Show steps
Familiarize yourself with the course structure and topics to be covered
Show steps
Show steps
Show steps
- Read the course syllabus thoroughly
- Identify key topics and learning outcomes
Find a mentor who can provide guidance and support on ServiceNow Service Catalog
Show steps
This activity will help you to connect with a mentor who can provide guidance and support on ServiceNow Service Catalog.
Show steps
Show steps
Show steps
- Identify the skills and knowledge that you want to develop.
- Network with other ServiceNow users to find a potential mentor.
- Ask the potential mentor if they are willing to provide guidance and support.
21 other activities
Expand to see all activities and additional details
Show all 24 activities
Complete the ServiceNow Service Catalog Fundamentals training course
Show steps
This activity will provide you with a comprehensive introduction to ServiceNow Service Catalog.
Show steps
Show steps
Show steps
- Enroll in the ServiceNow Service Catalog Fundamentals training course.
- Complete all of the modules in the training course.
- Pass the assessment at the end of the training course.
Attend a ServiceNow user group meeting
Show steps
Expand your knowledge and connect with professionals in the field by attending a ServiceNow user group meeting.
Show steps
Show steps
Show steps
- Find a local user group meeting
- Register for the event
- Attend the meeting and actively participate in discussions
Follow a tutorial on how to create a service catalog in ServiceNow
Show steps
This activity will provide you with a step-by-step guide on how to create a service catalog in ServiceNow.
Show steps
Show steps
Show steps
- Find a tutorial on how to create a service catalog in ServiceNow.
- Follow the steps in the tutorial to create your own service catalog.
- Test your service catalog to ensure it works as expected.
Follow tutorials on ServiceNow Service Catalog Management
Show steps
Explore online tutorials and resources to supplement your learning, reinforcing concepts and enhancing your practical skills in ServiceNow Service Catalog Management.
Show steps
Show steps
Show steps
- Search for and select reputable tutorials or courses on Service Catalog Management.
- Follow the instructions and complete the exercises provided in the tutorials.
- Apply the knowledge gained from the tutorials to your practical work.
Create a ServiceNow Service Catalog cheat sheet
Show steps
Enhance your understanding by creating a cheat sheet that summarizes the key concepts and steps involved in working with the ServiceNow Service Catalog.
Show steps
Show steps
Show steps
- Identify the essential elements of the ServiceNow Service Catalog
- Organize the information into a logical structure
- Create a visually appealing and easy-to-use cheat sheet
Resource compilation
Show steps
Gather relevant resources and articles to support your understanding of ServiceNow Service Catalogs
Browse courses on
ServiceNow
Show steps
Show steps
Show steps
- Search for articles, documentation, and tutorials on ServiceNow Service Catalogs
- Create a folder or document to store the resources
- Organize and categorize the resources based on topic
Create or modify a service catalog item
Show steps
This activity will provide you with hands-on practice creating or modifying service catalog items.
Show steps
Show steps
Show steps
- Identify the type of service catalog item you need to create or modify.
- Gather the necessary information to create or modify the service catalog item.
- Create or modify the service catalog item in ServiceNow.
- Test the service catalog item to ensure it works as expected.
Create a cheat sheet of ServiceNow Service Catalog best practices
Show steps
This activity will help you to solidify your understanding of ServiceNow Service Catalog best practices.
Show steps
Show steps
Show steps
- Review the ServiceNow documentation on Service Catalog best practices.
- Identify the key best practices that you want to include on your cheat sheet.
- Create your cheat sheet using a tool such as Google Docs or Microsoft Word.
Design a Service Catalog item
Show steps
Solidify your understanding by practicing the creation of a Service Catalog item, ensuring you cover all the necessary steps and configurations.
Show steps
Show steps
Show steps
- Choose a business process to automate
- Define the item's attributes, relationships, and workflows
- Configure the item's lifecycle and approvals
Hands-on exercises
Show steps
Reinforce your understanding of ServiceNow Service Catalogs through practical exercises
Show steps
Show steps
Show steps
- Create a new Service Catalog item
- Configure an Order Guide
- Create a workflow in Flow Designer
- Explore the Visual Task Board's features
Automate a workflow using Order Guides and Flow Designer
Show steps
This activity will provide you with hands-on practice automating a workflow using Order Guides and Flow Designer.
Browse courses on
Workflows
Show steps
Show steps
Show steps
- Identify the workflow you want to automate.
- Create an Order Guide to define the parameters of the workflow.
- Create a Flow Designer workflow to automate the tasks in the workflow.
- Test the workflow to ensure it works as expected.
Attend a workshop on ServiceNow Service Catalog
Show steps
This activity will provide you with an opportunity to learn from experts and network with other ServiceNow users.
Show steps
Show steps
Show steps
- Find a workshop on ServiceNow Service Catalog that is relevant to your interests.
- Register for the workshop.
- Attend the workshop and participate in the activities.
Industry meetups
Show steps
Connect with professionals in the field and learn about real-world ServiceNow implementations
Browse courses on
ServiceNow
Show steps
Show steps
Show steps
- Research industry meetups and conferences related to ServiceNow
- Attend meetups and actively participate in discussions
- Network with attendees and exchange knowledge
Online tutorials
Show steps
Supplement your learning by following online tutorials on specific ServiceNow Service Catalog topics
Show steps
Show steps
Show steps
- Identify topics you want to explore further
- Search for online tutorials or webinars related to those topics
- Follow the tutorials and complete any exercises or assignments
Write a blog post on best practices for designing Service Catalogs
Show steps
Create a blog post sharing your insights on best practices for designing and managing Service Catalogs, consolidating your knowledge and contributing to the broader community.
Show steps
Show steps
Show steps
- Research and gather information on best practices for Service Catalog design.
- Write a well-structured blog post outlining the key principles and best practices.
- Include examples and case studies to illustrate the application of best practices.
- Proofread and publish your blog post on a relevant platform.
Build an automated onboarding process
Show steps
Put your skills to the test by creating a fully functional automated onboarding process using the ServiceNow Service Catalog.
Show steps
Show steps
Show steps
- Gather requirements and design the process flowchart
- Create the necessary Service Catalog items and workflows
- Test and refine the process
Peer support
Show steps
Reinforce your understanding and help others by mentoring fellow learners
Show steps
Show steps
Show steps
- Join online forums or study groups related to ServiceNow
- Identify opportunities to answer questions and provide guidance
- Share your knowledge and experiences
Contribute to an open-source ServiceNow project
Show steps
This activity will provide you with hands-on experience contributing to an open-source ServiceNow project.
Show steps
Show steps
Show steps
- Find an open-source ServiceNow project that you are interested in contributing to.
- Identify a way that you can contribute to the project.
- Submit a pull request to the project with your contribution.
Contribute to the ServiceNow community
Show steps
Deepen your understanding and give back to the community by contributing your knowledge and expertise to the ServiceNow open-source projects.
Show steps
Show steps
Show steps
- Identify areas where you can contribute
- Review the contribution guidelines
- Attend a ServiceNow community event
Implementing a Service Catalog
Show steps
Apply your acquired knowledge by designing and implementing a Service Catalog for a real-world scenario
Show steps
Show steps
Show steps
- Define the scope and requirements of the Service Catalog
- Design the catalog items and request process
- Configure workflows and integrations
- Test and deploy the Service Catalog
ServiceNow community involvement
Show steps
Contribute to the ServiceNow community by participating in open-source projects and discussions
Browse courses on
ServiceNow
Show steps
Show steps
Show steps
- Join the ServiceNow community forums
- Participate in discussions and provide support to others
- Contribute to ServiceNow open-source projects
Career center
Learners who complete Designing and Creating ServiceNow Service Catalogs will develop knowledge and skills
that may be useful to these careers:
ServiceNow Administrator
ServiceNow Administrator
ServiceNow Administrators utilize their technical expertise to configure, customize, and maintain ServiceNow platforms. They ensure that ServiceNow instances align with an organization’s unique business needs and processes. This course will provide you with foundational knowledge of the ServiceNow platform, including the Service Catalog module. You will learn how to create and manage catalog items, workflows, and task assignments, which will equip you to support and enhance ServiceNow implementations within organizations.
IT Service Management Analyst
IT Service Management Analyst
IT Service Management Analysts play a crucial role in improving the efficiency and effectiveness of IT services within organizations. They analyze and optimize service delivery processes, ensuring alignment with business objectives. This course will provide you with a comprehensive understanding of ServiceNow's Service Catalog, a key component for service management. You will learn how to design and implement catalog items, automate workflows, and leverage task management capabilities, enabling you to contribute to the improvement of IT service delivery within organizations.
IT Consultant
IT Consultant
IT Consultants provide expert advice and guidance to organizations on IT strategy, implementation, and optimization. They help businesses leverage technology to achieve their goals and drive innovation. This course will provide you with a foundation in ServiceNow's Service Catalog, a key component for IT service management. You will learn how to create and manage catalog items, workflows, and task assignments, equipping you to support clients in optimizing their IT service delivery and enhancing their business outcomes.
Business Process Analyst
Business Process Analyst
Business Process Analysts identify and analyze business processes to improve efficiency, effectiveness, and compliance. They collaborate with stakeholders to gather requirements, design solutions, and implement process improvements. This course will provide you with a solid foundation in ServiceNow's Service Catalog, a powerful tool for streamlining and automating business processes. You will learn how to create and manage catalog items, workflows, and task assignments, equipping you to drive process improvements and support digital transformation initiatives within organizations.
IT Project Manager
IT Project Manager
IT Project Managers oversee the planning, execution, and delivery of IT projects. They ensure that projects align with business objectives, manage resources effectively, and deliver successful outcomes. This course will provide you with insights into ServiceNow's Service Catalog, a valuable tool for project management. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to streamline project processes, track progress, and ensure successful project delivery.
Service Desk Analyst
Service Desk Analyst
Service Desk Analysts provide technical support and assistance to users, resolving incidents and managing service requests. They play a crucial role in ensuring smooth IT operations and user satisfaction. This course will provide you with a foundation in ServiceNow's Service Catalog, a valuable tool for service desk operations. You will learn how to create and manage catalog items, workflows, and task assignments, equipping you to streamline incident resolution, improve service request handling, and enhance the overall user experience.
IT Manager
IT Manager
IT Managers oversee the operation, maintenance, and strategic direction of IT departments within organizations. They ensure that IT infrastructure and services align with business objectives and support organizational growth. This course will provide you with insights into ServiceNow's Service Catalog, a key component for IT service management. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to optimize IT operations, improve service delivery, and drive business value.
IT Architect
IT Architect
IT Architects design, plan, and implement IT infrastructure and solutions. They ensure that IT systems align with business needs and technological advancements. This course will provide you with an understanding of ServiceNow's Service Catalog, a valuable tool for IT architecture. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to design and implement IT solutions that effectively meet the evolving needs of organizations.
Process Improvement Specialist
Process Improvement Specialist
Process Improvement Specialists analyze and improve business processes to enhance efficiency, effectiveness, and compliance. They work closely with stakeholders to identify areas for improvement and implement solutions. This course will provide you with a solid foundation in ServiceNow's Service Catalog, a powerful tool for process improvement. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to drive process improvements, streamline operations, and support digital transformation initiatives within organizations.
Continuous Improvement Manager
Continuous Improvement Manager
Continuous Improvement Managers lead and facilitate ongoing improvement efforts within organizations. They analyze processes, identify areas for improvement, and implement solutions to enhance efficiency, quality, and customer satisfaction. This course will provide you with a solid foundation in ServiceNow's Service Catalog, a powerful tool for continuous improvement. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to drive process improvements, streamline operations, and support digital transformation initiatives within organizations.
Change Manager
Change Manager
Change Managers oversee and manage organizational change initiatives, ensuring smooth transitions and minimizing disruption. They develop and implement change management strategies, involving stakeholders and communicating effectively throughout the change process. This course will provide you with insights into ServiceNow's Service Catalog, a valuable tool for change management. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to streamline change requests, track progress, and facilitate successful change implementations within organizations.
IT Auditor
IT Auditor
IT Auditors assess and evaluate IT systems and processes to ensure compliance with regulations, standards, and best practices. They provide assurance and guidance to organizations on IT risk management and control. This course will provide you with an understanding of ServiceNow's Service Catalog, a valuable tool for IT audit. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to streamline audit processes, improve compliance, and support risk management initiatives within organizations.
IT Security Analyst
IT Security Analyst
IT Security Analysts monitor, detect, and respond to cybersecurity threats and incidents. They implement and maintain security measures to protect organizations from cyberattacks and data breaches. This course may be useful in providing you with an understanding of ServiceNow's Service Catalog, a tool that can be used to streamline and automate cybersecurity processes. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to enhance security incident response, improve threat detection, and support the overall cybersecurity posture of organizations.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to extract meaningful insights and support decision-making. They use statistical techniques and data visualization tools to uncover trends, patterns, and anomalies in data. This course may be useful in providing you with a foundation in ServiceNow's Service Catalog, a tool that can be used to manage and track data-related tasks and workflows. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to streamline data analysis processes, improve data management, and support data-driven decision-making within organizations.
Software Developer
Software Developer
Software Developers design, develop, and maintain software applications and systems. They use programming languages and software development tools to create and implement software solutions that meet user needs. This course may be useful in providing you with an understanding of ServiceNow's Service Catalog, a tool that can be used to manage and track software development tasks and workflows. You will learn how to create and manage catalog items, workflows, and task assignments, enabling you to streamline software development processes, improve collaboration, and support the delivery of high-quality software products.
For more career information including salaries, visit:
OpenCourser.com/course/69oz9r/designing
Reading list
We've selected one books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Designing and Creating ServiceNow Service Catalogs.
Save
Covers problem management in ServiceNow, including how to use the Service Catalog to manage problems.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/69oz9r/designing
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Time
176 hours
Level
Intermediate
Via
Pluralsight
Instructor
Catalin Popa
Language
English
Good to know
Explores onboarding automation, which is highly relevant to HR
Examines ServiceNow Service Catalog, which is standard in implementing automation and streamlining ITSM
Develops understanding and skills in using Visual Task Board, Order Guides, and Flow Designer, which are core tools for ITSM automation
Teaches designing and creating ServiceNow Service Catalog items, which are essential for automating onboarding processes
Simplifies work with using VTB and Tasks Delegation, which can streamline collaboration and improve efficiency
Requires familiarity with ServiceNow and ITSM concepts, which may be a barrier for beginners
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