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In this course, you'll learn what the Configuration Management Database (CMDB) is and how to effectively manage it with the help of the Common Service Data Model (CSDM).
Read more
In this course, you'll learn what the Configuration Management Database (CMDB) is and how to effectively manage it with the help of the Common Service Data Model (CSDM).
Read more
In this course, you'll learn what the Configuration Management Database (CMDB) is and how to effectively manage it with the help of the Common Service Data Model (CSDM).
The Configuration Management Database, or CMDB, is a data repository that contains all the assets and services managed by a company. This information includes servers, network devices, applications, services, and more. In this course, Building the ServiceNow Configuration Management Database (CMDB), you’ll learn all about the CMDB and CSDM. First, you'll discover why CMDB and CSDM are required. Next, you'll explore how to use IntegrationHub ETL to upload data in the CMDB to manage assets. Finally, you’ll learn how to get more value from your ServiceNow investments when leveraging CSDM and CMDB. When you’re finished with this course, you’ll have the skills and knowledge of building the ServiceNow CMDB to manage all assets and services.
Register for this course and see more details by visiting:
OpenCourser.com/course/gx9aqs/building
What's inside
Syllabus
Course Overview
Building up the CMDB Foundation
Driving Real Value of CMDB via CSDM Framework
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Suitable for learners who need to understand CMDB and CSDM for managing company assests and services
Provides a strong foundation for beginners in building the ServiceNow CMDB
Helps learners get more value from their ServiceNow investments when leveraging CSDM and CMDB
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Save Building the ServiceNow Configuration Management Database (CMDB) to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Building the ServiceNow Configuration Management Database (CMDB) with these
activities:
Review CSDM fundamentals
Show steps
Reviewing CSDM fundamentals will strengthen your understanding of the core concepts and prepare you for the course material.
Show steps
-
Read the CSDM documentation
-
Complete the CSDM fundamentals tutorial
-
Review your notes and assignments from previous courses on data management or related topics
Explore ServiceNow Service Portal
Show steps
Familiarize yourself with the Service Portal to better navigate the CMDB
Show steps
-
Access the ServiceNow Service Portal documentation
-
Read through the documentation and explore the different features of the Service Portal
-
Try out some of the features yourself
Review ITIL Foundation
Show steps
Solidify your understanding of ITIL best practices to enhance your knowledge of CMDB and CSDM.
Browse courses on
ITIL
Show steps
-
Review key concepts of ITIL Foundation
-
Complete practice questions and exercises
Six other activities
Expand to see all activities and additional details
Show all nine activities
Practice using IntegrationHub ETL to upload data to the CMDB
Show steps
Reinforce your understanding of how to use IntegrationHub ETL to upload data to the CMDB.
Show steps
-
Review the documentation for IntegrationHub ETL.
-
Set up a test environment.
-
Import a sample dataset into the CMDB.
-
Verify that the data was imported successfully.
Data Upload Exercise
Show steps
Practice uploading data to the CMDB through IntegrationHub ETL to gain hands-on experience
Show steps
-
Set up IntegrationHub ETL
-
Create a data source and configure the ETL process
-
Upload data to the CMDB
ServiceNow CMDB Workshop
Show steps
Attend a workshop to gain practical knowledge and skills in managing CMDB in ServiceNow
Show steps
-
Find and register for a ServiceNow CMDB workshop
-
Attend the workshop and actively participate in the activities
-
Apply what you learn in the workshop to your own work
CMDB Knowledge Base
Show steps
Create a comprehensive knowledge base of CMDB concepts and best practices to aid in understanding and retention
Show steps
-
Gather resources and materials on CMDB
-
Organize and structure the knowledge base
-
Write clear and concise content
-
Review and edit the knowledge base
Volunteer as a CMDB Mentor
Show steps
Share your knowledge and help others understand the concepts of CMDB and CSDM
Show steps
-
Identify opportunities to mentor others on CMDB
-
Prepare materials and resources to support your mentees
-
Provide guidance and support to your mentees
CMDB Best Practices Implementation Project
Show steps
Apply your knowledge to implement best practices for CMDB management in a real-world setting
Show steps
-
Identify an organization or project where you can implement CMDB best practices
-
Develop a plan for implementing the best practices
-
Implement the best practices and monitor their effectiveness
Review CSDM fundamentals
Show steps
Reviewing CSDM fundamentals will strengthen your understanding of the core concepts and prepare you for the course material.
Show steps
Show steps
Show steps
- Read the CSDM documentation
- Complete the CSDM fundamentals tutorial
- Review your notes and assignments from previous courses on data management or related topics
Explore ServiceNow Service Portal
Show steps
Familiarize yourself with the Service Portal to better navigate the CMDB
Show steps
Show steps
Show steps
- Access the ServiceNow Service Portal documentation
- Read through the documentation and explore the different features of the Service Portal
- Try out some of the features yourself
Review ITIL Foundation
Show steps
Solidify your understanding of ITIL best practices to enhance your knowledge of CMDB and CSDM.
Browse courses on
ITIL
Show steps
Show steps
Show steps
- Review key concepts of ITIL Foundation
- Complete practice questions and exercises
Six other activities
Expand to see all activities and additional details
Show all nine activities
Practice using IntegrationHub ETL to upload data to the CMDB
Show steps
Reinforce your understanding of how to use IntegrationHub ETL to upload data to the CMDB.
Show steps
Show steps
Show steps
- Review the documentation for IntegrationHub ETL.
- Set up a test environment.
- Import a sample dataset into the CMDB.
- Verify that the data was imported successfully.
Data Upload Exercise
Show steps
Practice uploading data to the CMDB through IntegrationHub ETL to gain hands-on experience
Show steps
Show steps
Show steps
- Set up IntegrationHub ETL
- Create a data source and configure the ETL process
- Upload data to the CMDB
ServiceNow CMDB Workshop
Show steps
Attend a workshop to gain practical knowledge and skills in managing CMDB in ServiceNow
Show steps
Show steps
Show steps
- Find and register for a ServiceNow CMDB workshop
- Attend the workshop and actively participate in the activities
- Apply what you learn in the workshop to your own work
CMDB Knowledge Base
Show steps
Create a comprehensive knowledge base of CMDB concepts and best practices to aid in understanding and retention
Show steps
Show steps
Show steps
- Gather resources and materials on CMDB
- Organize and structure the knowledge base
- Write clear and concise content
- Review and edit the knowledge base
Volunteer as a CMDB Mentor
Show steps
Share your knowledge and help others understand the concepts of CMDB and CSDM
Show steps
Show steps
Show steps
- Identify opportunities to mentor others on CMDB
- Prepare materials and resources to support your mentees
- Provide guidance and support to your mentees
CMDB Best Practices Implementation Project
Show steps
Apply your knowledge to implement best practices for CMDB management in a real-world setting
Show steps
Show steps
Show steps
- Identify an organization or project where you can implement CMDB best practices
- Develop a plan for implementing the best practices
- Implement the best practices and monitor their effectiveness
Career center
Learners who complete Building the ServiceNow Configuration Management Database (CMDB) will develop knowledge and skills
that may be useful to these careers:
Configuration Manager
Configuration Manager
A Configuration Manager is responsible for planning, design, implementation, documentation, and ongoing support of an organization's CMDB. This course teaches you the importance of a CMDB and CSDM and how they can help manage an organization's assets and services, which is a key responsibility of a Configuration Manager.
ServiceNow Administrator
ServiceNow Administrator
ServiceNow Administrators are responsible for the day-to-day administration and management of the ServiceNow platform, including the CMDB. This course will teach you about the CMDB, CSDM, and how to use IntegrationHub ETL to upload data into the CMDB. This knowledge will be valuable for ServiceNow Administrators who want to get more value from their ServiceNow investment.
IT Asset Manager
IT Asset Manager
IT Asset Managers are responsible for tracking and managing an organization's IT assets. This includes hardware, software, and cloud-based assets. This course teaches you how to build the ServiceNow CMDB to manage all assets and services, as well as how to use CSDM to get more value from your investment.
IT Consultant
IT Consultant
IT Consultants provide consulting services to organizations on a variety of IT-related topics, including CMDB and CSDM. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT consultants.
IT Auditor
IT Auditor
IT Auditors are responsible for reviewing and evaluating IT systems and processes to ensure that they are compliant with regulations and standards. They often use data from the CMDB to help them identify and assess risks. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT auditors.
IT Manager
IT Manager
IT Managers are responsible for overseeing the IT department and ensuring that it is running smoothly. They often use data from the CMDB to help them make decisions about IT investments and resource allocation. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT managers.
IT Security Analyst
IT Security Analyst
IT Security Analysts are responsible for protecting an organization's IT systems and data from unauthorized access and attacks. They often use data from the CMDB to help them identify and assess vulnerabilities. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT security analysts.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They often use data from the CMDB to help them track progress and manage resources. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for project managers.
IT Risk Manager
IT Risk Manager
IT Risk Managers are responsible for identifying and assessing risks to an organization's IT systems and data. They often use data from the CMDB to help them prioritize risks and develop mitigation strategies. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT risk managers.
IT Service Manager
IT Service Manager
IT Service Managers are responsible for managing the delivery of IT services to end users. They often use data from the CMDB to help them track service levels and identify areas for improvement. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT service managers.
IT Operations Manager
IT Operations Manager
IT Operations Managers are responsible for the day-to-day operations of an organization's IT infrastructure. They often use data from the CMDB to help them manage resources and troubleshoot problems. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for IT operations managers.
Data Management Analyst
Data Management Analyst
Data Management Analysts are responsible for planning, implementing, and managing an organization's data management strategy. They often use data from the CMDB to help them understand data usage patterns and identify opportunities for improvement. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for data management analysts.
Enterprise Architect
Enterprise Architect
Enterprise Architects are responsible for designing and planning an organization's IT infrastructure. They often use data from the CMDB to help them understand the current state of the IT infrastructure and identify areas for improvement. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for enterprise architects.
Business Analyst
Business Analyst
Business Analysts are responsible for analyzing business processes and identifying areas for improvement. They often use data from the CMDB to help them make recommendations. This course will teach you about the CMDB and CSDM, and how to use them to get more value from your ServiceNow investment, which could be helpful for business analysts.
Data Analyst
Data Analyst
Data Analysts are responsible for collecting, analyzing, and interpreting data in order to provide insights and recommendations. This course will teach you how to use the CMDB and CSDM to manage data, which is essential for data analysts who want to be able to provide meaningful insights.
For more career information including salaries, visit:
OpenCourser.com/course/gx9aqs/building
Reading list
We've selected five books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Building the ServiceNow Configuration Management Database (CMDB).
Provides a comprehensive overview of ITSM theory and practice, including the CMDB, and valuable resource for those looking to build a strong foundation in ITSM.
Save
Provides a comprehensive overview of the IT Service Management (ITSM) best practices and frameworks, which are essential for building and managing an effective CMDB.
Save
Provides a beginner-friendly introduction to ServiceNow. It covers all the basics of the platform, from creating and managing records to using workflows and reporting.
This guide provides practical guidance on continuous improvement for ITSM, including CMDB management. It offers techniques for evaluating and enhancing CMDB performance and ensuring its alignment with business needs.
Save
This comprehensive guide to data management provides a foundation for understanding data principles and their application in CMDB management. It offers insights into data quality, data governance, and the role of data in decision-making.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/gx9aqs/building
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Time
58 hours
Level
Intermediate
Via
Pluralsight
Language
English
Good to know
Suitable for learners who need to understand CMDB and CSDM for managing company assests and services
Provides a strong foundation for beginners in building the ServiceNow CMDB
Helps learners get more value from their ServiceNow investments when leveraging CSDM and CMDB
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