April 11, 2024
Updated May 20, 2025
14 minute read
A Comprehensive Guide to the IT Operations Manager Career
An IT Operations Manager plays a vital role in the technological heartbeat of any organization. At a high level, this individual is responsible for ensuring that all IT systems, services, and infrastructure function reliably, securely, and efficiently, directly supporting the company's overarching goals. This means they oversee the daily workings of the IT department, from managing networks and servers to implementing new technologies and ensuring data security.
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Find a path to becoming a IT Operations Manager. Learn more at:
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Reading list
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ServiceNow is built upon ITIL principles. This official guide to ITIL 4 provides the foundational knowledge of IT service management best practices, which are essential for understanding the processes automated by ServiceNow. is highly recommended for anyone working with ServiceNow, regardless of their technical role, and is often a prerequisite for certifications.
As a newer edition of the Development Handbook, this book provides updated pro-tips, guidelines, and best practices for ServiceNow development and architecture. It's a current and valuable resource for anyone involved in developing on the platform, from experienced developers to architects. is an essential reference for staying current with ServiceNow development.
Provides a comprehensive guide to administering the ServiceNow platform, covering user management, security, upgrades, and configuration. It's a practical resource for administrators at all levels, from those just starting out to experienced professionals. This book is highly relevant for individuals pursuing administration roles and can serve as a textbook or primary reference.
Explores the strategic aspects of ITSM, emphasizing the alignment of IT services with business objectives. It is particularly useful for IT managers and executives seeking to develop effective ITSM strategies.
As the official handbook for the ITIL certification, this book provides a comprehensive overview of the ITIL framework. It is essential reading for anyone seeking to establish or enhance their ITSM practices.
Dives into contemporary topics by exploring the integration and application of Artificial Intelligence and Machine Learning within the ServiceNow platform for intelligent automation and data-driven solutions. It is highly relevant for graduate students and working professionals interested in advanced ServiceNow capabilities and digital transformation.
For those looking to move beyond basic configuration and into customization, this book focuses specifically on scripting within ServiceNow using JavaScript APIs. It's essential for developers and administrators who need to extend the platform's capabilities. is best suited for undergraduate students with some programming background, graduate students, and working professionals in development roles.
Focusing on the core IT Service Management (ITSM) processes within ServiceNow, this book offers guidance on implementing and optimizing Incident, Problem, Change, and other key modules. It's valuable for anyone involved in IT service delivery and management, including project managers, administrators, and process owners. useful reference for understanding how ServiceNow supports ITIL best practices.
Specifically addresses ServiceNow's IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, and Event Management. It's valuable for professionals focused on managing IT infrastructure and operations using the ServiceNow platform. This book is relevant for graduate students and working professionals in IT operations roles.
Presents a comprehensive approach to implementing an ISO/IEC 20000 quality management system for ITSM. It valuable resource for professionals seeking to improve the quality and effectiveness of their IT services.
Is an excellent starting point for anyone new to ServiceNow, covering fundamental concepts of administration and development. It provides a solid foundation for understanding the platform's core functionalities and is suitable for high school and undergraduate students, as well as professionals beginning their ServiceNow journey. It serves as a useful reference for basic configurations and workflows.
Written by a team of experts, this book offers a practical guide to ITSM implementation. It covers key topics such as service design, delivery, and improvement.
Explores the capabilities of low-code development on the ServiceNow platform, covering UI configuration, automation, and integrations. It's relevant for developers and administrators looking to build applications with minimal coding. This book is suitable for undergraduate and graduate students interested in application development and working professionals in similar roles.
Focuses on developing custom applications on the ServiceNow platform. It's geared towards individuals who want to build new functionalities and extend the platform's capabilities beyond standard configurations. This is most relevant for undergraduate and graduate students in development tracks and working professionals in similar roles.
Bridges the gap between ITIL concepts and their practical implementation within ServiceNow. It offers a roadmap for executives, project managers, and IT professionals involved in ServiceNow deployments. This book is particularly useful for understanding the strategic aspects of implementing ServiceNow and aligning it with ITIL frameworks.
Provides a comprehensive guide to creating and using reports and dashboards in ServiceNow. It covers best practices for data visualization, report scheduling, and performance optimization.
Is specifically tailored for CIOs and IT leaders, providing guidance on how to effectively implement and manage ITSM practices within their organizations.
Focuses on the practical aspects of incident management, providing step-by-step guidance on responding to and resolving IT incidents effectively.
Provides a practical guide to ensuring compliance with industry standards and regulations in ServiceNow. It covers best practices for risk management, audit preparation, and incident response.
Provides an introduction to ServiceNow administration and scripting, covering key concepts and best practices with real-world scenarios. It's suitable for beginners looking to understand the basics of administering and configuring a ServiceNow instance. This book can serve as a helpful guide for high school and undergraduate students, as well as new administrators.
This guide provides an overview of ServiceNow ITSM modules and their functionalities, focusing on unlocking the potential of the platform for digital transformation. It's suitable for those who want to understand the breadth of ServiceNow's ITSM capabilities. can be a useful reference for students and professionals exploring different aspects of ServiceNow.
Building upon the Foundation level, this ITIL guide provides practical guidance on implementing and improving IT service management processes. It's relevant for those who want to apply ITIL principles effectively within a platform like ServiceNow. is valuable for graduate students and working professionals focused on process improvement.
While not solely focused on ServiceNow, this book provides a foundational understanding of Configuration Management Databases (CMDB) and their importance in IT Service Management. Understanding CMDB concepts is crucial for effectively utilizing ServiceNow's CMDB features. is valuable background reading for students and professionals working with ServiceNow's IT Operations Management modules.
For more information about how these books relate to this course, visit:
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