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ITIL 4 Exam Preparation

Allyson Pippin, Kelley Conrad, and Sabrina Moore

ITIL 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.

This course requires 5 weeks at about 2-4 hours/week to complete.

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What's inside

Syllabus

Introduction to ITIL 4
In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.
Key Concepts of Service Management
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
ITIL 4 is widely respected as a high standard for creating and improving the quality of IT services
Teaches ITIL 4 terminology and how it applies to the Service Value Lifecycle, which helps learners prepare for the certification exam
This course is aligned with exam requirements, enabling learners to focus their preparation
Introduces the key concepts of service management, such as value creation and service relationships, which are crucial for IT professionals
Covers the six key activities of the Service Value Chain, providing a comprehensive understanding of the service delivery process
Examines the seven guiding principles of ITIL 4, which are essential for adopting a service-management framework

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Reviews summary

Effective itil 4 exam preparation course

According to students, this course is an essential resource for passing the ITIL 4 Foundation exam, with many feeling well-prepared and confident. Learners frequently commend the clear explanations and digestible modules that break down complex concepts. The practice quizzes and exams are highlighted as incredibly helpful, often mirroring the actual exam closely. The engaging instructor also contributes to a positive learning experience, and its self-paced nature is a plus. However, some learners, particularly those new to IT service management, found the content overwhelming at times, indicating it assumes too much prior knowledge and may require external resources for foundational understanding. A few also noted some sections could be dry or verbose. Overall, it's highly recommended for ITIL 4 certification.
Complex ITIL 4 principles are explained clearly.
"The instructor explains complex concepts clearly, and the practice exams are incredibly helpful."
"I appreciated how this course distilled ITIL 4 principles into easily digestible modules."
"The way it breaks down complex ITIL concepts into manageable chunks is brilliant."
"The module on 'Service Value Chain' was particularly well-explained."
Practice quizzes and exams build confidence for test.
"The practice tests were very similar to the actual exam."
"The practice exams are incredibly helpful. I felt well-prepared and confident."
"The practice questions were the highlight, they mirrored the actual exam well."
"The mock exams built my confidence. It's concise yet comprehensive."
Highly effective for ITIL 4 Foundation exam success.
"This course was absolutely essential for passing the ITIL 4 Foundation exam."
"The practice questions were the highlight, they mirrored the actual exam well. I passed, so it did its job!"
"I felt completely ready for the exam. This course delivered exactly what it promised: excellent exam preparation."
"Passed the exam! This course is a lifesaver. The practice tests were very similar to the actual exam. Highly, highly recommend."
Some explanations can be verbose or perceived as dry.
"Good course for exam prep, but I felt some parts were a bit dry."
"The explanations were thorough, but sometimes verbose."
"The only minor critique is that some explanations could be more condensed."
May be challenging for beginners without prior IT experience.
"I struggled with this course. I'm new to IT service management, and it assumed too much prior knowledge."
"It felt like a lot of memorization. The quizzes helped, but I still needed to refer to external resources for clarification..."
"While it claims to be for exam prep, I found it hard to grasp the underlying concepts. I had to look up a lot of things externally."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in ITIL 4 Exam Preparation with these activities:
Review ITIL Foundations
Refresh your knowledge of key ITIL concepts to create a solid foundation for this course.
Browse courses on ITIL
Show steps
  • Review the ITIL Service Lifecycle
  • Summarize key concepts of service management
  • Identify core principles and processes in ITIL
Develop an ITIL Service Blueprint
Create a practical representation of an IT service design to enhance your understanding of service management principles.
Browse courses on Service Design
Show steps
  • Identify a specific service to design
  • Define the scope and boundaries of the service
  • Map out the service processes and activities
  • Identify the key performance indicators for the service
  • Document the service blueprint using appropriate tools
Mentor Junior IT Professionals
Share your knowledge and experience by mentoring junior professionals to enhance your understanding and reinforce your own skills.
Show steps
  • Identify opportunities to mentor junior professionals
  • Develop a mentoring plan
  • Meet with mentees regularly to provide guidance and support
  • Provide feedback and encouragement
  • Reflect on your mentoring experience
Show all three activities

Career center

Learners who complete ITIL 4 Exam Preparation will develop knowledge and skills that may be useful to these careers:
Information Technology Project Manager
An Information Technology Project Manager typically oversees and manages the lifecycle of projects from their initiation to their closure. Roles and responsibilities of this job include planning out the project's scope and deliverables, managing the project's team, allocating project resources, and managing the project's budget. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT project management.
See salaries and explore the career path for Information Technology Project Manager
IT Service Manager
An IT Service Manager is responsible for planning, implementing, and managing IT services within an organization. This role typically works with business stakeholders to determine IT service requirements, designs and implements IT service solutions, and manages the delivery of IT services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT service management.
See salaries and explore the career path for IT Service Manager
IT Consultant
An IT Consultant provides consulting services to organizations on how to improve their IT systems and processes. Roles and responsibilities of this job include assessing an organization's IT needs, developing and recommending IT solutions, and implementing and managing IT projects. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT consulting.
See salaries and explore the career path for IT Consultant
IT Auditor
An IT Auditor is responsible for auditing and assessing an organization's IT systems and processes to ensure that they are compliant with laws and regulations. Roles and responsibilities of this job include reviewing an organization's IT systems and processes, identifying and assessing risks, and making recommendations for improvement. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT auditing.
See salaries and explore the career path for IT Auditor
IT Security Manager
An IT Security Manager is responsible for planning, implementing, and managing an organization's IT security program. This role typically works with business stakeholders to determine IT security requirements, designs and implements IT security solutions, and manages the delivery of IT security services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT security management.
See salaries and explore the career path for IT Security Manager
IT Risk Manager
An IT Risk Manager is responsible for assessing and managing IT risks within an organization. This role typically works with business stakeholders to identify and assess IT risks, develops and implements IT risk management plans, and monitors and reports on IT risks. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT risk management.
See salaries and explore the career path for IT Risk Manager
IT Service Desk Analyst
An IT Service Desk Analyst is responsible for providing technical support to end users. Roles and responsibilities of this job include answering support calls, resolving technical issues, and providing documentation for IT services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT service desks.
See salaries and explore the career path for IT Service Desk Analyst
IT Operations Manager
An IT Operations Manager is responsible for planning, implementing, and managing an organization's IT operations. This role typically works with business stakeholders to determine IT operations requirements, designs and implements IT operations solutions, and manages the delivery of IT operations services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT operations management.
See salaries and explore the career path for IT Operations Manager
IT Architect
An IT Architect is responsible for designing and implementing an organization's IT infrastructure. This role typically works with business stakeholders to determine IT infrastructure requirements, designs and implements IT infrastructure solutions, and manages the delivery of IT infrastructure services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT architecture.
See salaries and explore the career path for IT Architect
IT Business Analyst
An IT Business Analyst is responsible for analyzing and defining business requirements for IT systems and processes. This role typically works with business stakeholders to identify and define business requirements, develops and documents business requirements, and communicates business requirements to IT teams. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT business analysis.
See salaries and explore the career path for IT Business Analyst
IT Developer
An IT Developer is responsible for developing and implementing IT systems and applications. This role typically works with business stakeholders to determine IT development requirements, designs and implements IT development solutions, and manages the delivery of IT development services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT development.
See salaries and explore the career path for IT Developer
IT Tester
An IT Tester is responsible for testing and validating IT systems and applications. This role typically works with business stakeholders to determine IT testing requirements, designs and implements IT testing solutions, and manages the delivery of IT testing services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT testing.
See salaries and explore the career path for IT Tester
IT Trainer
An IT Trainer is responsible for training and educating end users on IT systems and applications. Roles and responsibilities of this job include developing and delivering training materials, providing hands-on training, and answering training questions. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT training.
See salaries and explore the career path for IT Trainer
IT Writer
An IT Writer is responsible for writing and editing IT documentation. Roles and responsibilities of this job include writing and editing user manuals, writing and editing technical documentation, and writing and editing marketing materials. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT writing.
See salaries and explore the career path for IT Writer
IT Recruiter
An IT Recruiter is responsible for recruiting and hiring IT professionals. Roles and responsibilities of this job include sourcing and screening candidates, conducting interviews, and making hiring decisions. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT recruiting.
See salaries and explore the career path for IT Recruiter

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in ITIL 4 Exam Preparation.
Cover image
The Cyber Security Handbook – Prepare for, respond...
Save
Is the official study guide for the ITIL 4 Foundation exam. It covers all of the material that is tested on the exam, and it is written in a clear and concise style.
The Cyber Security Handbook – Prepare for, respond...
Paperback
Check
The Cyber Security Handbook – Prepare for, respond...
Kindle Edition
Check
Cover image
Implementing Information Security based on ISO...
Save
Concise and portable guide to the ITIL 4 framework. It provides an overview of the key concepts and best practices of ITIL 4, and it useful reference for IT professionals who are preparing for the ITIL 4 Foundation exam.
Implementing Information Security based on ISO...
Paperback
Check
Implementing Information Security based on ISO...
Kindle Edition
Check
Cover image
Academic Capitalism
Save
This textbook provides a comprehensive overview of service management, including its history, principles, and best practices. It valuable resource for anyone who wants to gain a deeper understanding of the subject.
Academic Capitalism (Routledge Advances in...
Paperback
$$
Academic Capitalism: Universities in the Global...
Kindle Edition
$$$
Cover image
(ISC)2 CISSP Certified Information Systems Security...
Save
Comprehensive study guide for the ITIL 4 certification exam. It covers all of the material that is tested on the exam, and it includes practice questions and mock exams to help students prepare for the exam.
(ISC)2 CISSP Certified Information Systems Security...
Paperback
Check
(ISC)2 CISSP Certified Information Systems Security...
Kindle Edition
Check
Cover image
ITIL 4 Direct, Plan and Improve
Save
This workbook provides a collection of exercises and activities to help you learn the ITIL 4 framework and prepare for the exam.
ITIL 4 Direct, Plan and Improve
Paperback
Check
ITIL 4 Direct, Plan and Improve
Kindle Edition
Check
Cover image
ITIL 4 Strategic Leader
Save
Is part of the official ITIL 4 guidance. It provides detailed information on the Service Financial Management practice of ITIL 4 at the leader level.
ITIL 4 Strategic Leader
Paperback
Check
ITIL 4 Strategic Leader
Kindle Edition
Check
Cover image
Cognitive Information Processing: Career Theory,...
Save
Provides a detailed overview of service integration and management. It valuable resource for anyone who wants to learn more about this important topic.
Cognitive Information Processing: Career Theory,...
Paperback
Check
Cognitive Information Processing: Career Theory,...
Kindle Edition
Check
Cover image
Itil 4: Digital and It Strategy
Save
Is part of the official ITIL 4 guidance. It provides detailed information on the Digital and IT Strategy practice of ITIL 4 at the leader level.
ITIL 4: Digital and IT Strategy (ITIL 4 Strategic...
Paperback
$$$$

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Instructors
Allyson Pippin
Kelley Conrad
Sabrina Moore
Language
English
Transcripts
Español Français Português Deutsch Italiano 中文 العربية 한국어 日本語 हिंदी Nederlands Svenska Pусский Türkçe Polski Ελληνικά українська мова magyar nyelv Bahasa Indonesia ไทย қазақша اُردُو, فارسی বাংলা پښتو آذربایجان دیلی
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
ITIL 4 is widely respected as a high standard for creating and improving the quality of IT services
Teaches ITIL 4 terminology and how it applies to the Service Value Lifecycle, which helps learners prepare for the certification exam
This course is aligned with exam requirements, enabling learners to focus their preparation
Introduces the key concepts of service management, such as value creation and service relationships, which are crucial for IT professionals
Covers the six key activities of the Service Value Chain, providing a comprehensive understanding of the service delivery process
Examines the seven guiding principles of ITIL 4, which are essential for adopting a service-management framework
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