ITIL 4 Exam Preparation from Coursera

What's inside

Syllabus

Introduction to ITIL 4

In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.

Key Concepts of Service Management

In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.

The Four Dimensions of Service Management

This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.

The ITIL 4 Service Value System

In this module, we will summarize and review the components within the Service Value System.

The Service Value Chain

This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.

ITIL 4 Guiding Principles

This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.

ITIL 4 Practices

This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.

Course Review

This module provides a summary of the course and tips for taking the ITIL 4 exam.

Exam Overview

This module includes a review of sample exam questions and provides two sample exams.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

ITIL 4 is widely respected as a high standard for creating and improving the quality of IT services

Teaches ITIL 4 terminology and how it applies to the Service Value Lifecycle, which helps learners prepare for the certification exam

This course is aligned with exam requirements, enabling learners to focus their preparation

Introduces the key concepts of service management, such as value creation and service relationships, which are crucial for IT professionals

Covers the six key activities of the Service Value Chain, providing a comprehensive understanding of the service delivery process

Examines the seven guiding principles of ITIL 4, which are essential for adopting a service-management framework

Reviews summary

Helpful itil exam prep

Learners say this online course is largely positive with engaging assignments and well-paced video lectures. The course is designed to help students pass the ITIL 4 exam and, according to students, it does a great job of covering key exam topics and providing helpful practice materials, including quizzes and practice exams. The course materials are described as well-organized and easy to follow. Some students mention that the course helped them get certified which suggests that this course is well received by learners and may be helpful for those preparing for the ITIL 4 Foundation exam.

Assignments are engaging and help reinforce learning.

"Learners say this online course is largely positive with engaging assignments and well-paced video lectures."

Students report success in obtaining certification after taking the course.

"Some students mention that the course helped them get certified which suggests that this course is well received by learners and may be helpful for those preparing for the ITIL 4 Foundation exam."

Course includes quizzes and practice exams that help prepare for the exam.

"The course is designed to help students pass the ITIL 4 exam and, according to students, it does a great job of covering key exam topics and providing helpful practice materials, including quizzes and practice exams."

Course materials are well-organized and easy to follow.

"The course materials are described as well-organized and easy to follow."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in ITIL 4 Exam Preparation with these activities:

Review ITIL Foundations

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Refresh your knowledge of key ITIL concepts to create a solid foundation for this course.

Browse courses on ITIL

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Review the ITIL Service Lifecycle
Summarize key concepts of service management
Identify core principles and processes in ITIL

Develop an ITIL Service Blueprint

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Create a practical representation of an IT service design to enhance your understanding of service management principles.

Browse courses on Service Design

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Identify a specific service to design
Define the scope and boundaries of the service
Map out the service processes and activities
Identify the key performance indicators for the service
Document the service blueprint using appropriate tools

Mentor Junior IT Professionals

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Share your knowledge and experience by mentoring junior professionals to enhance your understanding and reinforce your own skills.

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Identify opportunities to mentor junior professionals
Develop a mentoring plan
Meet with mentees regularly to provide guidance and support
Provide feedback and encouragement
Reflect on your mentoring experience

Show all three activities

Career center

Learners who complete ITIL 4 Exam Preparation will develop knowledge and skills that may be useful to these careers:

IT Consultant

An IT Consultant provides consulting services to organizations on how to improve their IT systems and processes. Roles and responsibilities of this job include assessing an organization's IT needs, developing and recommending IT solutions, and implementing and managing IT projects. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT consulting.

See salaries and explore the career path for IT Consultant

IT Auditor

An IT Auditor is responsible for auditing and assessing an organization's IT systems and processes to ensure that they are compliant with laws and regulations. Roles and responsibilities of this job include reviewing an organization's IT systems and processes, identifying and assessing risks, and making recommendations for improvement. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT auditing.

See salaries and explore the career path for IT Auditor

IT Architect

An IT Architect is responsible for designing and implementing an organization's IT infrastructure. This role typically works with business stakeholders to determine IT infrastructure requirements, designs and implements IT infrastructure solutions, and manages the delivery of IT infrastructure services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT architecture.

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IT Trainer

An IT Trainer is responsible for training and educating end users on IT systems and applications. Roles and responsibilities of this job include developing and delivering training materials, providing hands-on training, and answering training questions. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT training.

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IT Risk Manager

An IT Risk Manager is responsible for assessing and managing IT risks within an organization. This role typically works with business stakeholders to identify and assess IT risks, develops and implements IT risk management plans, and monitors and reports on IT risks. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT risk management.

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Information Technology Project Manager

An Information Technology Project Manager typically oversees and manages the lifecycle of projects from their initiation to their closure. Roles and responsibilities of this job include planning out the project's scope and deliverables, managing the project's team, allocating project resources, and managing the project's budget. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT project management.

See salaries and explore the career path for Information Technology Project Manager

IT Service Manager

An IT Service Manager is responsible for planning, implementing, and managing IT services within an organization. This role typically works with business stakeholders to determine IT service requirements, designs and implements IT service solutions, and manages the delivery of IT services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT service management.

See salaries and explore the career path for IT Service Manager

IT Operations Manager

An IT Operations Manager is responsible for planning, implementing, and managing an organization's IT operations. This role typically works with business stakeholders to determine IT operations requirements, designs and implements IT operations solutions, and manages the delivery of IT operations services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT operations management.

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IT Security Manager

An IT Security Manager is responsible for planning, implementing, and managing an organization's IT security program. This role typically works with business stakeholders to determine IT security requirements, designs and implements IT security solutions, and manages the delivery of IT security services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT security management.

See salaries and explore the career path for IT Security Manager

IT Business Analyst

An IT Business Analyst is responsible for analyzing and defining business requirements for IT systems and processes. This role typically works with business stakeholders to identify and define business requirements, develops and documents business requirements, and communicates business requirements to IT teams. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT business analysis.

See salaries and explore the career path for IT Business Analyst

IT Developer

An IT Developer is responsible for developing and implementing IT systems and applications. This role typically works with business stakeholders to determine IT development requirements, designs and implements IT development solutions, and manages the delivery of IT development services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT development.

See salaries and explore the career path for IT Developer

IT Service Desk Analyst

An IT Service Desk Analyst is responsible for providing technical support to end users. Roles and responsibilities of this job include answering support calls, resolving technical issues, and providing documentation for IT services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT service desks.

See salaries and explore the career path for IT Service Desk Analyst

IT Recruiter

An IT Recruiter is responsible for recruiting and hiring IT professionals. Roles and responsibilities of this job include sourcing and screening candidates, conducting interviews, and making hiring decisions. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT recruiting.

See salaries and explore the career path for IT Recruiter

IT Writer

An IT Writer is responsible for writing and editing IT documentation. Roles and responsibilities of this job include writing and editing user manuals, writing and editing technical documentation, and writing and editing marketing materials. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT writing.

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IT Tester

An IT Tester is responsible for testing and validating IT systems and applications. This role typically works with business stakeholders to determine IT testing requirements, designs and implements IT testing solutions, and manages the delivery of IT testing services. This course may be useful for this role because it helps build a foundation in ITIL 4 principles and practices, which are widely used in IT testing.

See salaries and explore the career path for IT Tester