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IT Service Desk Analyst

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April 13, 2024 3 minute read
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An IT Service Desk Analyst is an IT professional who provides support to end-users for hardware, software, and other IT-related issues. They are the first point of contact for users who need assistance with their IT equipment and services.

What does an IT Service Desk Analyst do?

IT Service Desk Analysts typically perform the following tasks:

  • Providing technical support to end-users over the phone, email, or chat
  • Troubleshooting and resolving IT-related issues
  • Documenting and tracking IT-related incidents and service requests
  • Escalating unresolved issues to higher-level support teams
  • Providing training and guidance to end-users on IT-related topics

What skills does an IT Service Desk Analyst need?

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Salaries for IT Service Desk Analyst

City
Median
New York
$66,000
San Francisco
$108,000
Seattle
$66,000
See all salaries
City
Median
New York
$66,000
San Francisco
$108,000
Seattle
$66,000
Austin
$75,000
Toronto
$66,000
London
£30,000
Paris
€47,000
Berlin
€64,000
Tel Aviv
₪406,000
Singapore
S$72,000
Beijing
¥120,000
Shanghai
¥100,000
Shenzhen
¥15,000
Bengalaru
₹468,000
Delhi
₹175,000
Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to IT Service Desk Analyst

Take the first step.
We've curated three courses to help you on your path to IT Service Desk Analyst. Use these to develop your skills, build background knowledge, and put what you learn to practice.
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