May 1, 2024
3 minute read
ITIL (Information Technology Infrastructure Library) is a set of practices for managing IT services. It provides a framework for organizations to design, implement, deliver, and support IT services in a way that is efficient, effective, and aligned with business needs. ITIL is widely used around the world by organizations of all sizes and industries.
Why Learn ITIL?
There are many reasons why you might want to learn ITIL. Some of the most common reasons include:
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Find a path to becoming a ITIL. Learn more at:
OpenCourser.com/topic/sdtkbw/iti
Reading list
We've selected ten books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
ITIL.
Is designed to provide guidance on how to implement and manage ITIL in an organization. This book must-read for anyone who wants to become an ITIL expert.
Provides the student with guidance on how to plan, implement, deliver, and support IT services. This practical guide with lots of case studies on how to use ITIL in real-world situations.
Is designed to provide IT professionals with guidance on how to apply ITIL best practices to improve the quality of their IT services.
Provides a comprehensive overview of ITIL best practices. The book is written in a clear and concise style and great resource for anyone who wants to learn more about ITIL.
Provides practical guidance on how to implement ITIL best practices in an organization. This book must-read for anyone who is responsible for implementing ITIL in their organization.
Provides guidance on how to develop and implement an IT service strategy. This book must-read for anyone who is responsible for developing or implementing an IT service strategy.
Provides guidance on how to design IT services. This book must-read for anyone who is responsible for designing IT services.
Provides guidance on how to continually improve IT services. This book must-read for anyone who is responsible for improving IT services.
The first book a student should read on this topic. The ITIL Foundation Handbook is designed to provide an introduction to the ITIL framework of best practices for managing IT services.
Discusses the relationship between ITIL and ISO 20000. This book must-read for anyone who is responsible for implementing ITIL and ISO 20000 in their organization.
For more information about how these books relate to this course, visit:
OpenCourser.com/topic/sdtkbw/iti
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