Core 1: Hardware and Network Troubleshooting from Coursera

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Syllabus

Laptops and Other Mobile Devices 

In this module, you will learn the foundations of troubleshooting laptops and other mobile devices. Lesson 1 introduces you to basic laptop components and how to identify, install, and configure them. You will also learn about storage drives, backlights, displays, digitizers, and Bluetooth and Wi-Fi accessories. In Lesson 2, you will learn how to resolve common issues with laptops and other mobile devices. The lesson will teach you how to resolve issues with laptop batteries, screen resolution and refresh rate, and Wi-Fi connections. Lastly, you will learn how to identify and troubleshoot video and resolution issues.

Networking and Storage

In this module, you will learn about networking and storage devices and how to troubleshoot them. Lesson 1 explains common types of networks and storage devices and the terms associated with them. It will cover networking infrastructure, software-defined networking, networked-host services, storage devices, and RAID. Lesson 2 will walk you through common troubleshooting tools and techniques. You will learn how to use networking and troubleshooting tools to troubleshoot network connectivity and storage devices.

Internal Computer Components

In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 will teach you about internal computer components and common terms associated with them. You will learn about motherboard components as well as firmware, bootup, and BIOS settings. It also covers CPU types and features, cooling methods, and power supply terminology and recommendations. Lesson 2 will explain how to troubleshoot various internal computer components, including the motherboard, RAM, CPU, and power supply.

Printers and Multi-function Devices and Maintenance

In this module, you will learn about multifunction devices and printers and how to maintain and troubleshoot them. Lesson 1 covers different types of printers, their settings, components, and how to maintain them. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, as well as laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.

Final Exam and Honors Final Project

In this module, you will test your knowledge and the skills you’ve acquired in this course. This module contains a 20-question graded final examination focused on the content of this course. You may also choose to complete an optional honors project where you will have the opportunity to apply your technical troubleshooting skills by examining three realistic scenarios that simulate common issues that may arise in a Helpdesk setting. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage, mobile, multi-function, and networking devices.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Prepares learners for CompTIA A+ certification

Provides strong foundation for advanced training in Core 1

Teaches troubleshooting techniques for laptops, mobile devices, networks, and systems

Covers hardware and networking concepts for today's fast-paced world

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Core 1: Hardware and Network Troubleshooting with these activities:

Organize and review course materials

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Organize and review your notes, assignments, quizzes, and exams from the course to reinforce your understanding of the concepts and improve your retention of the material.

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Gather all course materials, including notes, assignments, quizzes, and exams.
Organize the materials into a logical order or structure.
Review the materials regularly to refresh your memory and consolidate your learning.

Review networking fundamentals

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Review the basics of networking, including IP addressing, subnetting, and network protocols, to strengthen your understanding of the course material.

Browse courses on Networking Fundamentals

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Read through your notes or textbooks on networking fundamentals.
Take practice quizzes or mock exams covering networking concepts.

Hardware Troubleshooting Discussion Group

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Share knowledge and learn from peers by engaging in discussions about hardware troubleshooting.

Browse courses on Hardware Troubleshooting

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Join or create a discussion group.
Participate in discussions and share your experiences.
Ask questions and seek advice from other members.
Collaborate on troubleshooting scenarios.

Seven other activities

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Lab Troubleshooting Simulation

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Practice identifying and resolving common hardware issues through simulated lab scenarios.

Browse courses on Troubleshooting Techniques

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Access the online simulation platform.
Select a hardware troubleshooting scenario.
Follow the instructions to diagnose and resolve the issue.
Review the results and identify areas for improvement.

Home Network Setup and Troubleshooting Project

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Deepen understanding of networking principles by setting up a home network and troubleshooting potential issues.

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Gather necessary materials (router, cables, devices).
Configure the router and connect devices to the network.
Identify and resolve any connectivity or performance issues.
Document the process and findings.

Junior IT Support Mentoring Program

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Reinforce knowledge and develop leadership skills by mentoring junior IT support staff in hardware and network troubleshooting.

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Identify junior staff seeking mentorship.
Establish regular meetings or communication channels.
Provide guidance on troubleshooting methodologies and best practices.
Review and assess troubleshooting cases.

Advanced Networking and Troubleshooting Tutorials

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Expand knowledge of networking concepts and troubleshooting beyond the course curriculum through online tutorials.

Browse courses on Network Troubleshooting

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Identify reputable online resources and tutorials.
Select tutorials that cover advanced networking topics.
Follow the tutorials and complete any hands-on exercises.
Review and apply the concepts learned in the tutorials.

Hardware Troubleshooting Guide

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Solidify troubleshooting knowledge by creating a comprehensive guide covering common hardware issues and resolution steps.

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Research and gather information on hardware troubleshooting.
Organize the information into a clear and logical structure.
Use diagrams, images, and examples to illustrate concepts.
Review and edit the guide for clarity and accuracy.

Contribute to Open Source Troubleshooting Tools

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Gain practical experience and contribute to the troubleshooting community by participating in open source projects.

Browse courses on Open Source

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Identify open source troubleshooting tools and projects.
Review the codebase and documentation.
Identify areas where you can make contributions (e.g., bug fixes, feature enhancements).
Submit your contributions and engage with the community.

Create a troubleshooting guide for hardware components

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Develop a comprehensive troubleshooting guide that covers common hardware component issues and provides step-by-step instructions on how to resolve them, thereby solidifying your understanding and problem-solving skills.

Browse courses on Hardware Troubleshooting

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Identify common hardware components and their potential issues.
Research and gather information on troubleshooting techniques.
Organize and write the troubleshooting guide in a clear and concise manner.

Career center

Learners who complete Core 1: Hardware and Network Troubleshooting will develop knowledge and skills that may be useful to these careers:

Network Administrator

Network Administrators are responsible for managing and maintaining computer networks. They ensure that networks are running smoothly and securely. The course may help future Network Administrators deepen their understanding of network troubleshooting, which may help them respond to sudden network issues more efficiently.

See salaries and explore the career path for Network Administrator

Computer Systems Analyst

Computer Systems Analysts are responsible for analyzing and designing computer systems. They work with clients to understand their needs and then design systems that meet those needs. They may also be responsible for implementing and maintaining those systems. This course can help future Computer Systems Analysts understand hardware and networking issues that may arise within a computer system. With this understanding, they will be better equipped to design systems that are reliable and efficient.

See salaries and explore the career path for Computer Systems Analyst

IT Project Manager

IT Project Managers are responsible for planning, implementing, and managing IT projects. They may also be responsible for overseeing the work of other IT professionals. This course can help future IT Project Managers develop a solid understanding of hardware and network troubleshooting. This understanding can help them plan and implement IT projects more effectively.

See salaries and explore the career path for IT Project Manager

IT Consultant

IT Consultants provide advice and guidance to clients on IT matters. They may help clients with a variety of IT projects, such as planning, implementing, and managing IT systems. This course may help future IT Consultants develop a solid understanding of hardware and network troubleshooting. This understanding may help them provide more effective advice and guidance to clients.

See salaries and explore the career path for IT Consultant

Information Security Manager

Information Security Managers are responsible for planning, implementing, and managing information security programs. They may also be responsible for overseeing the work of other IT professionals. This course may help future Information Security Managers develop a solid understanding of hardware and network troubleshooting. This understanding may help them manage information security programs more effectively.

See salaries and explore the career path for Information Security Manager

IT Auditor

IT Auditors are responsible for auditing computer systems to ensure that they are compliant with laws and regulations. They may also be responsible for identifying and mitigating risks to computer systems. This course can help future IT Auditors develop a solid understanding of hardware and network troubleshooting. This understanding can help them identify and mitigate risks to computer systems more effectively.

See salaries and explore the career path for IT Auditor

Computer and Information Systems Manager

Computer and Information Systems Managers are responsible for planning, implementing, and managing computer and information systems. They may also be responsible for overseeing the work of other IT professionals. This course may help future Computer and Information Systems Managers develop a solid understanding of hardware and network troubleshooting. This understanding may help them manage IT systems more effectively.

See salaries and explore the career path for Computer and Information Systems Manager

IT Security Analyst

IT Security Analysts are responsible for protecting computer systems from security threats. They may identify vulnerabilities in systems, develop security measures, and respond to security incidents. Course topics such as networking and storage may be particularly relevant to IT Security Analysts as computer networks and storage devices can be common targets for security attacks.

See salaries and explore the career path for IT Security Analyst

IT Operations Manager

IT Operations Managers are responsible for planning, implementing, and managing IT operations. They may also be responsible for overseeing the work of other IT professionals. This course may help future IT Operations Managers develop a solid understanding of hardware and network troubleshooting. This understanding may help them manage IT operations more effectively.

See salaries and explore the career path for IT Operations Manager

IT Manager

IT Managers are responsible for planning, implementing, and managing information technology systems. They may also be responsible for overseeing the work of other IT professionals. This course can help future IT Managers develop a solid understanding of hardware and network troubleshooting. This understanding can help them make informed decisions about IT systems and ensure that those systems are running smoothly and securely.

See salaries and explore the career path for IT Manager

Computer Support Specialist

Computer Support Specialists provide technical support to computer users. They may help users troubleshoot problems with their computers, install software, or recover lost data. This course may help Computer Support Specialists better understand the hardware and software components of a computer, which may help them provide more effective support to users.

See salaries and explore the career path for Computer Support Specialist

Software Engineer

Software Engineers are responsible for designing, developing, and testing software. They may also be responsible for maintaining and updating software. The course may help future Software Engineers better understand the hardware and software components that support software. With this understanding, they may be better equipped to design and develop software that is reliable and efficient.

See salaries and explore the career path for Software Engineer

Web Developer

Web Developers are responsible for designing and developing websites. They may also be responsible for maintaining and updating websites. The course may help future Web Developers better understand the hardware and software components that support websites. With this understanding, they may be better equipped to design and develop websites that are reliable and efficient.

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Hardware Design Engineer

Hardware Design Engineers are responsible for designing, building, and testing computer hardware. An IT professional with a background in computer hardware troubleshooting would make a natural transition into this role. Throughout this course, you will learn about various hardware components such as internal computer components, printers, and mobile devices. With this knowledge, you may help design and build the next generation of computer hardware.

See salaries and explore the career path for Hardware Design Engineer

Database Administrator

Database Administrators are responsible for managing and maintaining databases. They ensure that databases are running smoothly and securely. The course may help future Database Administrators understand the hardware and software components that support databases. With this understanding, they may be better equipped to manage and maintain databases more effectively.

See salaries and explore the career path for Database Administrator

Core 1

Hardware and Network Troubleshooting

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