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Apple Device Support

Using Diagnostics and Troubleshooting

Rachel Gillett

This course will teach how to correctly diagnose and troubleshoot a range of Apple devices from Macs to iPads and iPhones.

When using any device there are always ways things can go wrong. That’s where diagnostics and troubleshooting come in. In this course, Apple Device Support: Using Diagnostics and Troubleshooting, you’ll learn to correctly identify and use diagnostic features and efficient troubleshooting of Apple devices. First, you’ll explore a basic troubleshooting breakdown to help you ascertain the cause of an issue. Next, you’ll discover hardware troubleshooting techniques. Finally, you’ll learn how to troubleshoot and diagnose software and networks. When you’re finished with this course, you’ll have the skills and knowledge of a range of techniques to help you quickly, accurately, and efficiently diagnose a range of Apple products.

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What's inside

Syllabus

Course Overview

The Troubleshooting Wheel

Troubleshooting iPhones and iPads, Accessories, and Components

Using iOS Sysdiagnose

macOS Console

Breaking down Activity Monitor within macOS

Understanding macOS Console Search Results

Apps and How to Troubleshoot Them

Troubleshooting Mail and Messages

Troubleshooting Printing Issues

Troubleshooting Network Issues

Sharing Services

Face ID and Touch ID

Cellular Data

iCloud Troubleshooting

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Calls attention to the importance of troubleshooting devices in the context of everyday use, which is a practical skill for device users

Provides a comprehensive introduction to diagnostics and troubleshooting for various Apple devices, building a foundation in device maintenance

Covers essential troubleshooting techniques, including hardware troubleshooting and software and network diagnostics, which are valuable skills for device support professionals

Features practical and efficient troubleshooting methods, empowering learners to resolve device issues swiftly and accurately

Introduces diagnostic features specific to Apple devices, providing essential knowledge for device support specialists

Addresses common troubleshooting scenarios for Apple devices, making it highly relevant for professionals in device support roles

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Activities

Coming soon We're preparing activities for Apple Device Support: Using Diagnostics and Troubleshooting. These are activities you can do either before, during, or after a course.

Career center

Learners who complete Apple Device Support: Using Diagnostics and Troubleshooting will develop knowledge and skills that may be useful to these careers:

Technical Support Engineer

As a Technical Support Engineer, you'll be responsible for providing technical support to users of a particular product or service. You'll need to be able to diagnose and resolve complex technical issues, and this course will give you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.

See salaries and explore the career path for Technical Support Engineer

Computer Support Specialist

As a Computer Support Specialist, you'll be responsible for providing technical support to users of computers and related devices. You'll need to be able to diagnose and resolve a wide range of hardware and software problems, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.

See salaries and explore the career path for Computer Support Specialist

Information Technology Support Specialist

As an Information Technology Support Specialist, you'll be responsible for providing technical assistance to clients and troubleshooting computer and network issues. This course will teach you the skills you need to diagnose and resolve a wide range of hardware and software problems, which can help you succeed in this role. You'll learn how to use diagnostic tools, identify and resolve issues, and provide technical support to clients.

See salaries and explore the career path for Information Technology Support Specialist

Help Desk Technician

As a Help Desk Technician, you'll be the first line of defense when users encounter technical issues. You'll need to be able to quickly and accurately diagnose and resolve problems, and this course will give you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.

See salaries and explore the career path for Help Desk Technician

System Administrator

As a System Administrator, you'll be responsible for managing and maintaining computer systems. You'll need to be able to diagnose and resolve system issues, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, configure and manage systems, and secure systems.

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Network Administrator

As a Network Administrator, you'll be responsible for managing and maintaining computer networks. You'll need to be able to diagnose and resolve network issues, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot network hardware and software, configure and manage networks, and secure networks.

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Technical Trainer

As a Technical Trainer, you'll be responsible for training users on how to use hardware and software. This course will teach you the skills you need to be successful in this role, including how to develop and deliver training materials.

See salaries and explore the career path for Technical Trainer

Technical Sales Engineer

As a Technical Sales Engineer, you'll be responsible for selling hardware and software to clients. This course will teach you the skills you need to be successful in this role, including how to build relationships with clients and understand their needs.

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Software Engineer

As a Software Engineer, you'll be responsible for designing, developing, and testing software systems. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test software applications.

See salaries and explore the career path for Software Engineer

Technical Recruiter

As a Technical Recruiter, you'll be responsible for finding and hiring qualified candidates for technical roles. This course will teach you the skills you need to be successful in this role, including how to source candidates and evaluate their skills.

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Web Developer

As a Web Developer, you'll be responsible for designing and developing websites. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test websites.

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IT Manager

As an IT Manager, you'll be responsible for overseeing the IT department of an organization. You'll need to be able to manage a team of IT professionals and ensure that the organization's IT systems are running smoothly. This course will teach you the skills you need to be successful in this role, including how to manage IT budgets, projects, and teams.

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Technical Writer

As a Technical Writer, you'll be responsible for writing documentation that explains technical information. This course will teach you the skills you need to be successful in this role, including how to write clear and concise documentation.

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Computer Programmer

As a Computer Programmer, you'll be responsible for writing code that solves problems and meets the needs of users. This course will teach you the skills you need to be successful in this role, including how to design, develop, and test software applications.

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Mobile App Developer

As a Mobile App Developer, you'll be responsible for designing and developing mobile applications. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test mobile applications.

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Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Apple Device Support: Using Diagnostics and Troubleshooting.

Learning Cocoa with Objective-C

Save

This official guide from Apple provides detailed instructions for diagnosing and resolving hardware issues on Apple devices, including Macs, iPhones, and iPads. It is an essential reference for anyone who wants to perform hardware repairs or troubleshooting on Apple products.

Learning Cocoa with Objective-C

Paperback

Repairing and Upgrading Your PC

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Covers a wide range of PC troubleshooting and repair topics, including hardware, software, and network issues. It provides step-by-step instructions, troubleshooting charts, and helpful illustrations to guide users through the repair process.

Apple Device Support

Using Diagnostics and Troubleshooting

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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