Core 2: OS, Software, Security and Operational Procedures from Coursera

Are you interested in becoming a proficient and sought-after IT professional? Are you currently or do you plan to pursue a career in an IT support, network technician, or other IT-related role? This IBM course, designed for individuals with IT Fundamentals knowledge, is part of a series of courses that will help you prepare for the CompTIA Core 2 Certification exam. You will gain a solid foundation in operating systems, IT support best practices and procedures, and the skills necessary to excel in an IT role.

You will delve into the world of operating systems, exploring the editions of Microsoft Windows, Apple macOS, and Linux. You will gain a solid understanding of these OS installation and update processes and practical insights into their unique features and functionalities.

With hands-on labs and activities, you will learn to navigate and use standard features and commands across various OSs, discover the power of command line and console tools, and explore security measures, including firewall configuration, SOHO router security, and data destruction to ensure the security of networks and mobile devices.

Through instructional readings and videos, you will be introduced to fundamental IT support best practices, how to diagnose and troubleshoot common PC, mobile, and security issues, and how to mitigate the impact of malware on systems and networks. This course uniquely blends theory with practical labs and activities, preparing you to excel in your IT support role.

What's inside

Syllabus

Microsoft Windows Operating System Overview and Management

This module will teach you about Microsoft Windows operating system (OS) editions and Windows management features. Lesson 1 introduces the process and benefits of installing and updating a Windows OS. You will learn the importance of partitioning and drive formatting, the features offered by Windows 10, 11, and Server OS editions, and you will get hands-on experience exploring Windows Server features. In Lesson 2, you will explore the Windows Command Prompt Tool features for administration purposes, and you’ll be able to use the Windows commands you learn in a hands-on lab. You’ll also learn about system utility applications, the Microsoft Management Console, and some of its snap-in tools.

macOS, Linux, and Mobile Operating System Overview and Management

In this module, you will learn how to manage operating systems such as Linux and macOS and utilize many of their features to enhance your operating system management experience. In Lesson 1, you will explore different aspects of the Linux operating system. You will learn how to install these systems and how to upgrade them. Learn how to use the terminal window, navigate and work with the OS using it. Additionally, you will learn about the versatility of Samba, a network protocol that promotes collaboration across Linux and Windows environments. Whereas lesson one focused on Linux, lesson two focuses primarily on macOS and mobile device operating systems, Android and iOS. You will learn about features unique to macOS, how to upgrade it, and how to configure its preferences.

Device and Home Network Security

In this module, you will learn about security for mobile devices and home networks. Lesson One focuses on Microsoft Windows security best practices, such as using its Active Directory for managing administrative tasks, authentication methods, important security settings, and Windows user management and permissions administration. You will also learn about anti-malware tools and how to configure firewalls to prohibit unwanted users from accessing the systems on the network. Lesson Two engages you in securing small and home office routers as well as mobile devices. You learn about wireless encryption, managing security on SOHO routers and SOHO networks, hardening devices, and mobile device protection.

Software Troubleshooting

In this module, you will learn how to troubleshoot common Windows OS as well as mobile OS problems and security issues. Lesson One focuses on common Windows OS problems. You’ll learn about startup problems, security issues, malware, and the best practices that can help you avoid them. Lesson Two focuses on common mobile OS and application problems. You’ll find out about the security issues that affect the applications and OS of your mobile device and what you can do to keep your mobile device secure.

Operational Procedures

This module will teach you different operational procedures, from managing network infrastructure to material safety and handling in an information technology space. Lesson 1 will teach you the best asset and change management practices. This lesson will introduce you to new types of documentation and ticketing systems. Hands-on labs allow you to gain hands-on experience locating manufacturing specifications for component repair and how to onboard new users. In Lesson 2, you will explore the best practices for having a safe environment in an information technology space. You will also learn the environmental impacts of disposing of IT equipment and the proper material handling procedures. A practice quiz will demonstrate what you have learned about safety protocols. Lesson 3 will test your knowledge of what you have learned about operational procedures in a graded quiz.

Final Exam and Honors Final Project

In this module, you will test your knowledge and skills acquired in this course. This module contains a 20-question graded final exam focused on the content of this course. You may also choose to complete an (optional) Honors project where you can apply your new skills gained in the previous modules. You will examine three realistic scenarios that simulate common issues that may arise in troubleshooting software, security, and operational procedures.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Introduces students to computer and network technology

Examines topics highly relevant to those working in IT roles

Covers a range of topics that support a foundation in IT support

Provides hands-on activities that reinforce learning

Incorporates videos and readings to enhance learning

Taught by instructors with experience in the field

Career center

Learners who complete Core 2: OS, Software, Security and Operational Procedures will develop knowledge and skills that may be useful to these careers:

IT Security Analyst

The IT Security Analyst role is in high demand, and the Core 2: OS, Software, Security and Operational Procedures course from IBM can help you prepare for this exciting career. As an IT Security Analyst, you will be responsible for protecting computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction. The course's focus on security will give you a strong foundation in this field and help you develop the skills needed to identify and mitigate security risks.

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IT Director

The IT Director role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Director, you will be responsible for leading and managing the IT department, ensuring that it meets the needs of the business. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

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Network Administrator

As a Network Administrator, you will be responsible for installing, maintaining, and troubleshooting computer networks. The Core 2: OS, Software, Security and Operational Procedures course from IBM will equip you with the skills you need to succeed in this role. You will gain a solid understanding of operating systems, security, and networking, as well as the practical experience necessary to manage networks effectively.

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IT Manager

The IT Manager role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Manager, you will be responsible for planning, implementing, and managing IT systems and services. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

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Information Security Manager

The Information Security Manager (CISO) role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a CISO, you will be responsible for developing and implementing the organization's information security strategy. The course's focus on security will give you the skills you need to succeed in this role.

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Chief Information Officer (CIO)

The Chief Information Officer (CIO) role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a CIO, you will be responsible for leading and managing the IT department, ensuring that it meets the needs of the business. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

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Information Technology Specialist

The IT Specialist role is an excellent career choice for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Specialist, you will help businesses with their IT needs, from installing and maintaining computer systems to troubleshooting and solving problems. The course's focus on operating systems, security, and operational procedures will give you a strong foundation for this role. Additionally, the hands-on labs and activities will provide you with practical experience that will be invaluable in your career.

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Systems Analyst

The Systems Analyst role is a great fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Systems Analyst, you will be responsible for analyzing and designing computer systems, ensuring that they meet the needs of the business. The course's focus on operating systems, software, and security will give you the skills you need to succeed in this role.

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Computer Support Specialist

The Computer Support Specialist role is a great fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. In this role, you will be responsible for providing technical support to computer users, both remotely and on-site. The course's focus on operating systems, security, and troubleshooting will give you the skills you need to diagnose and resolve computer problems quickly and efficiently.

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IT Auditor

The IT Auditor role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Auditor, you will be responsible for evaluating the effectiveness of IT controls and ensuring compliance with regulations. The course's focus on security and operational procedures will give you the skills you need to succeed in this role.

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IT Project Manager

The IT Project Manager role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Project Manager, you will be responsible for planning, executing, and controlling IT projects. The course's focus on operational procedures will give you the skills you need to succeed in this role.

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IT Consultant

The IT Consultant role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Consultant, you will be responsible for providing advice and guidance to clients on IT matters. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

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Database Administrator

The Database Administrator role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. In this role, you will be responsible for managing and maintaining databases, ensuring that they are available, reliable, and secure. The course's focus on operating systems, security, and data management will give you the skills you need to succeed in this role.

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Web Developer

The Web Developer role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Web Developer, you will be responsible for designing, developing, and maintaining websites. The course's focus on operating systems, software, and security will give you a strong foundation in this field and help you develop the skills needed to create high-quality websites.

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Software Developer

The Software Developer role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Software Developer, you will be responsible for designing, developing, and testing software applications. The course's focus on operating systems, software, and security will give you a strong foundation in this field and help you develop the skills needed to create high-quality software applications.

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