Core 2: OS, Software, Security and Operational Procedures from Coursera

Are you interested in becoming a proficient and sought-after IT professional? Are you currently or do you plan to pursue a career in an IT support, network technician, or other IT-related role? This IBM course, designed for individuals with IT Fundamentals knowledge, is part of a series of courses that will help you prepare for the CompTIA Core 2 Certification exam. You will gain a solid foundation in operating systems, IT support best practices and procedures, and the skills necessary to excel in an IT role.

You will delve into the world of operating systems, exploring the editions of Microsoft Windows, Apple macOS, and Linux. You will gain a solid understanding of these OS installation and update processes and practical insights into their unique features and functionalities.

With hands-on labs and activities, you will learn to navigate and use standard features and commands across various OSs, discover the power of command line and console tools, and explore security measures, including firewall configuration, SOHO router security, and data destruction to ensure the security of networks and mobile devices.

Through instructional readings and videos, you will be introduced to fundamental IT support best practices, how to diagnose and troubleshoot common PC, mobile, and security issues, and how to mitigate the impact of malware on systems and networks. This course uniquely blends theory with practical labs and activities, preparing you to excel in your IT support role.

What's inside

Syllabus

Microsoft Windows Operating System Overview and Management

This module will teach you about Microsoft Windows operating system (OS) editions and Windows management features. Lesson 1 introduces the process and benefits of installing and updating a Windows OS. You will learn the importance of partitioning and drive formatting, the features offered by Windows 10, 11, and Server OS editions, and you will get hands-on experience exploring Windows Server features. In Lesson 2, you will explore the Windows Command Prompt Tool features for administration purposes, and you’ll be able to use the Windows commands you learn in a hands-on lab. You’ll also learn about system utility applications, the Microsoft Management Console, and some of its snap-in tools.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Introduces students to computer and network technology

Examines topics highly relevant to those working in IT roles

Covers a range of topics that support a foundation in IT support

Provides hands-on activities that reinforce learning

Incorporates videos and readings to enhance learning

Taught by instructors with experience in the field

Reviews summary

Comprehensive comptia core 2 exam prep

According to students, Core 2: OS, Software, Security and Operational Procedures is a highly effective course for CompTIA A+ Core 2 exam preparation. Learners frequently highlight the course's practical hands-on labs, which provide crucial real-world IT experience in operating system management, security, and troubleshooting. The course offers comprehensive coverage of Windows, Linux, and security topics, contributing to a solid foundation for aspiring IT professionals. However, some learners caution that the pace can be fast for beginners, particularly in areas like the Linux command line, suggesting that some prior IT knowledge beyond fundamentals is beneficial. A few reviews also suggest that certain content, especially related to macOS and lab examples, could benefit from updates to ensure maximum relevance.

Provides practical tools and skills directly applicable to IT support roles.

"As an aspiring IT professional, this course provided an invaluable foundation."

"The practical troubleshooting scenarios were particularly helpful for developing diagnostic skills."

"I feel much more confident in my ability to handle real-world IT support issues now."

Covers operating systems, security, and troubleshooting comprehensively.

"It covers a lot of ground from OS installation to troubleshooting and basic security."

"The security module was comprehensive, covering firewalls, malware, and SOHO router security effectively."

"The depth of coverage for Windows, Linux, and security topics was excellent."

"Generally a very good course. The strength lies in its practical labs and comprehensive coverage of core OS concepts..."

Provides crucial real-world experience through hands-on activities.

"The labs are incredibly practical and really helped solidify my understanding of operating system management, especially Windows and Linux command line."

"The hands-on labs were a highlight – they provided real-world experience that's hard to get elsewhere online."

"The hands-on labs were indispensable for practical application."

"The strength lies in its practical labs and comprehensive coverage of core OS concepts and security."

Highly effective for preparing for the CompTIA A+ Core 2 exam.

"This course was exactly what I needed to bridge the gap in my CompTIA A+ Core 2 studies."

"Excellent preparation for the Core 2 exam."

"This course is fantastic for anyone preparing for the CompTIA A+ Core 2."

"I finished this course feeling very well-prepared for my A+ Core 2 exam."

Some content, particularly macOS and lab examples, could benefit from updates.

"My main suggestion would be to update some of the macOS content; it felt a little out of date compared to the Windows and Linux sections."

"Only minor gripe is that some of the examples in the labs could be more up-to-date with current OS versions."

Some modules offer comprehensive depth, while others may feel introductory.

"I was disappointed with the lack of depth in some areas. While it covers a broad range, I felt I needed more detail, especially on advanced troubleshooting."

"It's more of a high-level overview for some topics, not enough for true mastery."

"Some sections were really strong, like the Windows management, but others, like macOS and general troubleshooting, felt a bit thin."

May be fast-paced for absolute beginners; some prior IT knowledge is beneficial.

"The course has good information, but I found some parts moved a bit too fast for a beginner. Specifically, the Linux command line felt rushed."

"It felt like it assumed more prior knowledge than the prerequisite of 'IT Fundamentals' implied."

"I had to look up external resources to fully grasp some concepts."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Core 2: OS, Software, Security and Operational Procedures with these activities:

Read CompTIA A+ Certification All-in-One Exam Guide

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Gain a foundational understanding of IT fundamentals.

View Mike Meyers' CompTIA A+ Guide to Managing and... on Amazon

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Configure a Linux Virtual Machine

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Deepen your understanding of Linux operating systems.

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Choose a virtualization platform (e.g., VirtualBox, VMware)
Install and configure a Linux distribution on the virtual machine
Explore the Linux command line and system utilities
Manage users, groups, and permissions

Join a Study Group

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Collaborate with fellow students to reinforce concepts.

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Find a study group or create your own
Meet regularly to discuss course material
Work together on projects and assignments
Provide support and encouragement

Four other activities

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Practice Wiring a Network

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Gain practical experience by configuring physical and virtual networks.

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Gather necessary equipment (network cables, routers, switches, etc.)
Set up a physical or virtual network environment
Implement different network topologies and configurations
Troubleshoot and resolve common networking issues

Build a Personal Computer from Scratch

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Gain a comprehensive understanding of computer hardware and assembly.

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Gather necessary components (motherboard, CPU, RAM, etc.)
Assemble the computer hardware
Install and configure an operating system
Install and test software and applications

Volunteer at a Local Computer Repair Shop

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Acquire hands-on experience and gain insights into real-world IT issues.

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Contact local computer repair shops
Inquire about volunteer opportunities
Assist customers with basic troubleshooting and repairs
Observe experienced technicians and learn from their expertise

Design and Implement a Network Security Plan

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Develop a comprehensive security strategy for a small business network.

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Conduct a network security assessment
Identify vulnerabilities and potential threats
Design and implement security measures (e.g., firewalls, intrusion detection systems)
Create a network security policy and procedures document

Career center

Learners who complete Core 2: OS, Software, Security and Operational Procedures will develop knowledge and skills that may be useful to these careers:

IT Security Analyst

The IT Security Analyst role is in high demand, and the Core 2: OS, Software, Security and Operational Procedures course from IBM can help you prepare for this exciting career. As an IT Security Analyst, you will be responsible for protecting computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction. The course's focus on security will give you a strong foundation in this field and help you develop the skills needed to identify and mitigate security risks.

See salaries and explore the career path for IT Security Analyst

Chief Information Officer (CIO)

The Chief Information Officer (CIO) role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a CIO, you will be responsible for leading and managing the IT department, ensuring that it meets the needs of the business. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

See salaries and explore the career path for Chief Information Officer (CIO)

IT Manager

The IT Manager role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Manager, you will be responsible for planning, implementing, and managing IT systems and services. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

See salaries and explore the career path for IT Manager

Network Administrator

As a Network Administrator, you will be responsible for installing, maintaining, and troubleshooting computer networks. The Core 2: OS, Software, Security and Operational Procedures course from IBM will equip you with the skills you need to succeed in this role. You will gain a solid understanding of operating systems, security, and networking, as well as the practical experience necessary to manage networks effectively.

See salaries and explore the career path for Network Administrator

Information Security Manager

The Information Security Manager (CISO) role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a CISO, you will be responsible for developing and implementing the organization's information security strategy. The course's focus on security will give you the skills you need to succeed in this role.

See salaries and explore the career path for Information Security Manager

IT Director

The IT Director role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Director, you will be responsible for leading and managing the IT department, ensuring that it meets the needs of the business. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

See salaries and explore the career path for IT Director

Computer Support Specialist

The Computer Support Specialist role is a great fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. In this role, you will be responsible for providing technical support to computer users, both remotely and on-site. The course's focus on operating systems, security, and troubleshooting will give you the skills you need to diagnose and resolve computer problems quickly and efficiently.

See salaries and explore the career path for Computer Support Specialist

Information Technology Specialist

The IT Specialist role is an excellent career choice for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Specialist, you will help businesses with their IT needs, from installing and maintaining computer systems to troubleshooting and solving problems. The course's focus on operating systems, security, and operational procedures will give you a strong foundation for this role. Additionally, the hands-on labs and activities will provide you with practical experience that will be invaluable in your career.

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Systems Analyst

The Systems Analyst role is a great fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Systems Analyst, you will be responsible for analyzing and designing computer systems, ensuring that they meet the needs of the business. The course's focus on operating systems, software, and security will give you the skills you need to succeed in this role.

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IT Project Manager

The IT Project Manager role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Project Manager, you will be responsible for planning, executing, and controlling IT projects. The course's focus on operational procedures will give you the skills you need to succeed in this role.

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Database Administrator

The Database Administrator role is a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. In this role, you will be responsible for managing and maintaining databases, ensuring that they are available, reliable, and secure. The course's focus on operating systems, security, and data management will give you the skills you need to succeed in this role.

See salaries and explore the career path for Database Administrator

IT Auditor

The IT Auditor role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Auditor, you will be responsible for evaluating the effectiveness of IT controls and ensuring compliance with regulations. The course's focus on security and operational procedures will give you the skills you need to succeed in this role.

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IT Consultant

The IT Consultant role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As an IT Consultant, you will be responsible for providing advice and guidance to clients on IT matters. The course's focus on operating systems, software, security, and operational procedures will give you the skills you need to succeed in this role.

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Web Developer

The Web Developer role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Web Developer, you will be responsible for designing, developing, and maintaining websites. The course's focus on operating systems, software, and security will give you a strong foundation in this field and help you develop the skills needed to create high-quality websites.

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Software Developer

The Software Developer role may be a good fit for someone who has taken the Core 2: OS, Software, Security and Operational Procedures course offered by IBM. As a Software Developer, you will be responsible for designing, developing, and testing software applications. The course's focus on operating systems, software, and security will give you a strong foundation in this field and help you develop the skills needed to create high-quality software applications.

See salaries and explore the career path for Software Developer