This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality.
After completing this course, you’ll be able to:
• Identify the key components of a computer system, encompassing hardware elements such as
CPU, memory, storage devices, input/output devices, and peripherals.
• Describe the interaction between computer system components and the operating system,
including how the CPU processes instructions, memory management, and the role of device
drivers.
• Discuss the essential concepts that define the relationship between security, hardware and
software, fostering a comprehensive understanding of system functionality.
This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
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Syllabus
Introduction to computers and operating systems
This module provides you with a foundational understanding of computer systems, focusing on the intricate relationship between hardware and software. The module starts off by informing you about the current threat landscape of the computing world, giving insight into some of the challenges faced by computer support specialists. You'll explore key hardware components, operating systems, and software types, including their development and functionality. The module covers essential concepts such as memory management, system updates, and network communication, culminating in practical activities to reinforce learning. This comprehensive module is designed to equip you with the knowledge needed to understand and interact effectively with computer technology.
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Syllabus
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Activities
Review computer science basics
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Brush up on the concepts that will prepare you for this course
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Review essential concepts such as data types, variables, and operators
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Solve practice problems to apply your understanding
Volunteer at a local computer repair shop or IT non-profit
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Gain hands-on experience while supporting your community
Browse courses on
IT Support
Show steps
-
Identify volunteer opportunities at local organizations
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Assist with basic computer repairs, troubleshooting, and IT support tasks
Volunteer to mentor students interested in IT
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Share your knowledge and gain valuable experience by mentoring others
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Connect with students through mentorship programs or platforms
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Provide guidance, technical support, and career advice to mentees
Five other activities
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Practice troubleshooting computer hardware
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Enhance your understanding of computer systems by working through practical exercises
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Hardware Troubleshooting
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Identify common hardware issues and their potential causes
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Diagnose and resolve hardware problems using simulation tools
Follow tutorials on enterprise systems and security
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Gain insights from experts by following step-by-step guides
Show steps
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Explore tutorials on topics such as servers, storage, and security
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Apply knowledge gained to practical examples
Develop a resource collection for IT support
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Build a valuable resource that you can refer to in your future IT support career
Show steps
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Identify valuable resources such as technical documentation, online forums, and tools
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Organize the resources into a structured and accessible format
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Continuously update and improve the resource collection as new information becomes available
Design a system configuration for a small business
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Apply your knowledge to a real-world scenario by creating a system configuration
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System Design
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Select appropriate hardware and software components
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Gather requirements and assess business needs
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Design the system architecture and network topology
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Document the system configuration for future reference
Participate in IT support competitions
Show steps
Test your skills and gain recognition by participating in IT competitions
Show steps
-
Identify relevant competitions and research their requirements
-
Prepare for the competitions by practicing and studying
-
Participate in the competitions and demonstrate your abilities
Review computer science basics
Show steps
Brush up on the concepts that will prepare you for this course
Show steps
- Review essential concepts such as data types, variables, and operators
- Solve practice problems to apply your understanding
Volunteer at a local computer repair shop or IT non-profit
Show steps
Gain hands-on experience while supporting your community
Browse courses on
IT Support
Show steps
- Identify volunteer opportunities at local organizations
- Assist with basic computer repairs, troubleshooting, and IT support tasks
Volunteer to mentor students interested in IT
Show steps
Share your knowledge and gain valuable experience by mentoring others
Show steps
- Connect with students through mentorship programs or platforms
- Provide guidance, technical support, and career advice to mentees
Practice troubleshooting computer hardware
Show steps
Enhance your understanding of computer systems by working through practical exercises
Browse courses on
Hardware Troubleshooting
Show steps
- Identify common hardware issues and their potential causes
- Diagnose and resolve hardware problems using simulation tools
Follow tutorials on enterprise systems and security
Show steps
Gain insights from experts by following step-by-step guides
Show steps
- Explore tutorials on topics such as servers, storage, and security
- Apply knowledge gained to practical examples
Develop a resource collection for IT support
Show steps
Build a valuable resource that you can refer to in your future IT support career
Show steps
- Identify valuable resources such as technical documentation, online forums, and tools
- Organize the resources into a structured and accessible format
- Continuously update and improve the resource collection as new information becomes available
Design a system configuration for a small business
Show steps
Apply your knowledge to a real-world scenario by creating a system configuration
Browse courses on
System Design
Show steps
- Select appropriate hardware and software components
- Gather requirements and assess business needs
- Design the system architecture and network topology
- Document the system configuration for future reference
Participate in IT support competitions
Show steps
Test your skills and gain recognition by participating in IT competitions
Show steps
- Identify relevant competitions and research their requirements
- Prepare for the competitions by practicing and studying
- Participate in the competitions and demonstrate your abilities
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