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IT Asset Management (ITAM) - Hardware Asset Management (HAM)

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Based on 5,191 ratings
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Laurence E Tindall

Are you an IT Professional who wants to learn about IT Asset Management? Or maybe you already know about IT Asset Management and want to brush up you're existing skills? If so, then this course is perfect for you.

In this course you will learn about:

Read more

Are you an IT Professional who wants to learn about IT Asset Management? Or maybe you already know about IT Asset Management and want to brush up you're existing skills? If so, then this course is perfect for you.

In this course you will learn about:

  • What is IT Asset Management

  • Role of ITAM in an Organization

  • Starting up an ITAM program

  • Executive Buy In

  • The Asset Repository

  • Asset Procurement

  • Install Move Add Change (IMAC) Process

  • The Asset Lifecycle

  • Asset Tagging

  • Vendor Management

  • ITAM Maturity Model

  • Return Merchandize Authorization (RMA)

  • Configuration Management Database (CMDB)

  • Total Cost of Ownership (TCO)

  • Managing your IT Asset Inventory

  • And many more useful topics

Careers in the IT Asset Management industry are proving to be more and more common, so the need for solid skills and education is proving to be a basic requirement for all ITAM professionals.

Did you know that the average salary for an IT Asset Manager in the United States is $110k? This course will enable you to kick-start your career in IT Asset Management.

The course also comes free with the following:

  • ITAM glossary

  • Should You Track It? Decision Diagram

  • A free digital copy of my book "An IT Manager's Guide to Hardware Asset Management"

  • Asset Check-out form

  • Asset Return form

  • Sample Purchase Order document

ITIL 4 also places a heavy focus on IT Asset Management, so maybe you are ITIL certified, and want to greater expand your knowledge into ITAM.

This course focuses more on Hardware Asset Management (HAM), rather than Software Asset Management (SAM). But with that being said, this course is an excellent segway into the world of SAM.

Reviews from some students that have already taken this course:

“...Very informative and broken down into easy to digest sections, with thorough explanations of terms and concepts. The teacher has a mastery of the material and provides helpful examples to explain concepts.” – Stuart

“This was a very comprehensive course - it covered all the topics expected in an Asset Management program. It was a really good refresher for me.” - Doreen

Study this course today and elevate you're career to the next level.

Maybe you're interested in taking the Certified Hardware Asset Management Professional (CHAMP) course by IAITAM, but don't want to pay the hefty price? Take this course today and learn the SAME information, and much more for 100x less.

This course is perfect for you if you use any of the following IT Asset Management tools, and want to understand ITAM even more:

  • ServiceNow

  • Cherwell Asset Manager (CAM)

  • IBM Maximo

  • Flexera

  • SysAid

  • Manage Engine

  • Ivanti

  • SNOW

  • Asset Panda

  • FreshService

  • Samanage

  • Device42

  • AssetCloud

  • Snipe IT

  • Jira ServiceDesk

  • Remedy

  • Spiceworks

  • Landesk

  • HP Asset Manager

This course is also great studying material for the Hardware Asset Management Specialist Certification exam by ITAM Institute.

Enroll now

What's inside

Learning objectives

  • Introduction to it asset management
  • Role of itam in an organization
  • Starting up an itam program
  • Executive buy in
  • The asset repository
  • Asset procurement
  • Install move add change (imac) process
  • The asset lifecycle
  • Vendor management
  • Asset tagging
  • Responsibilities of an it asset manager
  • It asset disposition (itad) process
  • Reporting
  • Itam maturity model
  • Total cost of ownership (tco)
  • Return on investment (roi)
  • Processing lost or stolen assets
  • Warranties
  • Configuration management database (cmdb)
  • Return merchandise authorization (rma)
  • Software as a service (saas)
  • Show more
  • Show less

Syllabus

Introduction
Course Introduction

An introduction to what IT Asset Management (ITAM) is.

Examples of Assets
Read more

This 10 question quiz will test your knowledge on everything you have learnt in this course. Good luck!

Learn about the Hardware Asset Management Specialist Certification from ITAM Institute.

Earn your Hardware Asset Management Specialist certification with ITAM Institute.

Free ITAM eBook

A free ITAM Maturity Model document that you can use to gauge the maturity of your ITAM practice.

A free diagram that helps you go through the decision process of tracking an asset or not.

To download the free sample purchase order, navigate to the "Resources" section of this lecture.

Sample IT asset return form.

Sample IT Asset Check-out Form

Free Purchase Order (PO) process flow.

Free Asset Disposal process flow.

Free Return Merchandise Authorization (RMA) process flow.

Free Asset Request process flow.

Free Employee Offboarding process flow.

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Covers the Install Move Add Change (IMAC) process, which is a fundamental aspect of IT service management and hardware lifecycle management
Explores the ITAM Maturity Model, which helps organizations assess and improve their IT asset management practices over time
Discusses the Configuration Management Database (CMDB), which is essential for maintaining accurate records of IT assets and their relationships
Includes topics like Return Merchandise Authorization (RMA), which is crucial for managing hardware repairs and replacements effectively
Provides downloadable resources such as asset check-out forms and sample purchase orders, which can be immediately applied in real-world scenarios
Focuses on Hardware Asset Management (HAM), making it a good starting point for those interested in Software Asset Management (SAM)

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.
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Reviews summary

Foundational hardware asset management (ham)

According to learners, this course provides a solid foundation in Hardware Asset Management (HAM), making it ideal for beginners or those seeking a structured review. Students frequently praise the clear and concise explanations delivered by the knowledgeable instructor and the course's logical structure. A major highlight is the inclusion of valuable free resources like the eBook and templates, which are considered immediately useful in a professional setting. While seen as highly practical and great value as an introduction, some reviews suggest it could benefit from more in-depth coverage or specific tool demonstrations for experienced professionals.
Instructor explains topics clearly; course is easy to follow.
"The instructor is very knowledgeable and explains complex topics in a clear and concise way."
"The structure is logical, following the asset lifecycle. The lectures are easy to follow, and the instructor's delivery is engaging."
"Needed to understand HAM better for my job. This course delivered. It's well organized, easy to follow..."
"Covers the essential topics in HAM effectively. Instructor is knowledgeable."
Provides a strong HAM introduction for beginners.
"This course was exactly what I needed to get a solid foundation in Hardware Asset Management."
"Fantastic introduction to HAM. I had some exposure to ITAM but this course really clarified the HAM side."
"Excellent foundational course for HAM. Everything is explained clearly."
"A comprehensive overview of Hardware Asset Management. It provides a good framework and explains the core concepts clearly."
Free eBook, templates, and forms are practical bonuses.
"The inclusion of the free eBook and sample documents was a huge bonus."
"The free book and templates provided are invaluable for immediate use in a professional setting."
"Great value for the resources included."
"The downloadable resources are a big plus."
"The bonus materials like the eBook are very valuable."
Focuses on theory over specific tool examples.
"Practical application could be enhanced with case studies or demos of actual tool usage..."
"I found the lack of specific tool demos slightly disappointing, but the theoretical knowledge provided is sound."
May not fully meet the needs of experienced pros.
"might not be sufficient for experienced professionals looking to deepen their expertise."
"Some sections felt a bit basic if you already have some experience..."
"While it covers a lot of ground, sometimes I wished for a bit more detail on certain topics."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in IT Asset Management (ITAM) - Hardware Asset Management (HAM) with these activities:
Review 'IT Asset Management: A Pocket Survival Guide'
Gain a practical understanding of ITAM principles and real-world applications.
View Alter Ego: A Novel on Amazon
Show steps
  • Obtain a copy of 'IT Asset Management: A Pocket Survival Guide'.
  • Read the book, focusing on chapters related to the course syllabus.
  • Take notes on key concepts and best practices.
  • Relate the book's content to the course modules.
Review ITIL 4 Foundations
Reinforce your understanding of ITIL 4 principles, which provide a framework for IT service management and are heavily related to IT Asset Management.
Browse courses on ITIL 4
Show steps
  • Review your ITIL 4 Foundations study materials.
  • Focus on the service value system and guiding principles.
  • Take practice quizzes to assess your knowledge.
Develop an IT Asset Management Plan
Apply your knowledge by creating a comprehensive IT Asset Management plan for a hypothetical organization.
Show steps
  • Define the scope of your ITAM program.
  • Identify key stakeholders and their roles.
  • Outline processes for asset procurement, deployment, and disposal.
  • Develop a reporting framework and key performance indicators (KPIs).
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create an Asset Lifecycle Diagram
Visualize the asset lifecycle by creating a diagram that illustrates each stage, from procurement to disposal.
Show steps
  • Research the different stages of the asset lifecycle.
  • Choose a diagramming tool (e.g., Lucidchart, Visio).
  • Create a visual representation of the asset lifecycle, including key activities and decision points.
Write a Blog Post on IT Asset Disposal (ITAD)
Deepen your understanding of ITAD by writing a blog post that explains the importance of secure and environmentally responsible asset disposal.
Show steps
  • Research ITAD best practices and regulations.
  • Outline the key topics to cover in your blog post.
  • Write a compelling and informative blog post.
  • Include examples and case studies to illustrate your points.
Review 'Practical IT Asset Management'
Expand your knowledge of ITAM implementation and management best practices.
View ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT. on Amazon
Show steps
  • Obtain a copy of 'Practical IT Asset Management'.
  • Read the book, focusing on chapters related to your areas of interest.
  • Take notes on key concepts and best practices.
  • Relate the book's content to your own ITAM experiences.
Volunteer at a Local Charity to Help Manage IT Assets
Gain hands-on experience by volunteering to help a local charity manage their IT assets.
Show steps
  • Identify local charities that may need assistance with IT asset management.
  • Contact the charity and offer your services.
  • Assist with tasks such as inventorying assets, tracking warranties, and disposing of old equipment.

Career center

Learners who complete IT Asset Management (ITAM) - Hardware Asset Management (HAM) will develop knowledge and skills that may be useful to these careers:
IT Asset Manager
The role of an IT Asset Manager involves overseeing an organization's hardware and software assets throughout their lifecycle. This course on IT Asset Management (ITAM) with a focus on Hardware Asset Management (HAM) directly prepares you for this role. You will understand the processes involved in the IT asset lifecycle, including procurement, deployment, maintenance, and disposal. This course also dives into the IMAC process, asset tagging, vendor management, and the CMDB, which directly supports the responsibilities of an IT Asset Manager. The material in this course also aligns with the ITIL 4 framework.
See salaries and explore the career path for IT Asset Manager
IT Auditor
An IT Auditor evaluates an organization's IT systems and processes to ensure they are secure, efficient, and compliant with regulations. Since this course discusses IT asset management (ITAM), it will be extremely helpful for identifying an IT Auditor's responsibilities. The course also helps an IT Auditor understand vendor management so that they can develop insights regarding governance areas. This course's coverage of metrics like Total Cost of Ownership (TCO) and Return on Investment (ROI) may be particularly relevant to the role.
See salaries and explore the career path for IT Auditor
Configuration Manager
A Configuration Manager is responsible for maintaining accurate information about an organization's IT infrastructure, including hardware and software assets. This course delves into the Configuration Management Database (CMDB), a key tool for Configuration Managers. The course will allow you to understand how to build and maintain a CMDB, ensuring that all IT assets are properly tracked and managed. You will also learn about ITAM processes such as asset tagging, vendor management, and the IT asset lifecycle. The course's coverage of discovery tools may also be useful to a Configuration Manager.
See salaries and explore the career path for Configuration Manager
IT Security Analyst
An IT Security Analyst is responsible for protecting an organization's computer systems and networks from cyber threats and data breaches. This course may be useful in providing a better understanding of IT asset management practices, which can contribute to better security. Learning about asset tagging, the CMDB, and the IT asset lifecycle will enable IT Security Analysts to identify vulnerabilities and implement security controls effectively. This course can help an IT Security Analyst improve their capacity to protect assets.
See salaries and explore the career path for IT Security Analyst
IT Procurement Specialist
An IT Procurement Specialist focuses on acquiring IT hardware and software for an organization. This course provides a solid foundation in asset procurement, a critical aspect of the ITAM lifecycle. The course details the procurement process, vendor management, and the creation of purchase orders. The included sample purchase order document plus the free purchase order process flow will be valuable resources. Furthermore, understanding the total cost of ownership will also directly assist an IT Procurement Specialist in making informed purchasing decisions. The IT Asset Management (ITAM) covered in this course will enhance the efficiency of the work of an IT Procurement Specialist.
See salaries and explore the career path for IT Procurement Specialist
IT Operations Manager
An IT Operations Manager oversees the daily operations of an IT department, ensuring that systems and services are running smoothly. This course may be useful by providing a broad understanding of IT asset management, which is integral to efficient IT operations. Topics such as the asset lifecycle, Install Move Add Change (IMAC) processes, and the Configuration Management Database (CMDB) covered in the course may benefit an IT Operations Manager. An IT Operations Manager can make use of the ITAM maturity model to understand and improve operations.
See salaries and explore the career path for IT Operations Manager
Service Desk Analyst
A Service Desk Analyst provides technical support to end-users, resolving IT issues and fulfilling service requests. This course may be useful by providing them with a better understanding of IT asset management processes. Understanding the lifecycle of IT assets, the Install Move Add Change (IMAC) process, and the use of asset tagging can improve their ability to assist users with hardware-related problems. The free ITAM glossary included with the course may also be beneficial. The frameworks covered in this course will teach a Service Desk Analyst how to improve user experience.
See salaries and explore the career path for Service Desk Analyst
IT Support Specialist
An IT Support Specialist troubleshoots and resolves technical issues for computer users. This course may be useful by introducing the key concepts of IT asset management. IT Support Specialists can improve their capacity to assist users by learning about the IT asset lifecycle, the Install Move Add Change (IMAC) process, and the function of asset tags. The free ITAM glossary that comes with the course may be helpful. The course's discussion of discovery software may be useful for an IT Support Specialist.
See salaries and explore the career path for IT Support Specialist
IT Technician
An IT Technician performs maintenance on computer hardware and other IT equipment. This course can help provide context for their role within the broader IT asset management framework. Understanding the asset lifecycle, asset tagging, and the importance of a well-maintained asset repository will lead to improvement. The course's specifics regarding asset disposal, including secure data removal, will also be beneficial to an IT Technician. This is particularly applicable to IT Technicians who want to widen their knowledge.
See salaries and explore the career path for IT Technician
Database Administrator
A Database Administrator (DBA) manages and maintains an organization's databases, ensuring their availability, security, and performance. This course may be useful by providing insights into how IT asset management practices affect database systems. A DBA will understand how to track and manage database servers, software licenses, and related hardware. This will also help DBAs make informed decisions.
See salaries and explore the career path for Database Administrator
System Administrator
System Administrators are responsible for managing and maintaining computer systems and servers. This course may be useful, providing insights into how IT asset management practices affect system administration. Understanding the Configuration Management Database (CMDB), ITAM processes, and the IT asset lifecycle can help improve capacity for system administrators to manage and track the hardware and software under their purview. This knowledge will allow System Administrators to make informed decisions.
See salaries and explore the career path for System Administrator
IT Coordinator
An IT Coordinator provides administrative and logistical support to an IT department. This course may be useful in laying the groundwork for IT coordinators to understand the importance of IT asset management and how it can streamline operations. Learning about asset procurement, vendor management, and the asset lifecycle can assist in ensuring that the IT department runs efficiently. The downloadable resources included with the course, such as the asset check-out form and return form, are immediately applicable to the work of an IT Coordinator.
See salaries and explore the career path for IT Coordinator
Compliance Officer
A Compliance Officer ensures that an organization adheres to relevant laws, regulations, and internal policies. While not directly IT-focused, this course may be useful by providing a foundation of how IT assets are tracked, managed, and disposed of in accordance with industry best practices. Understanding the IT asset disposition (ITAD) process and secure data removal is valuable for Compliance Officers. This is particularly applicable to Compliance Officers who want to add to their skillsets.
See salaries and explore the career path for Compliance Officer
Business Analyst
A Business Analyst analyzes business processes and systems to identify areas for improvement. While not directly IT-focused, this course may assist them in understanding the flow of IT assets within the organization. Business Analysts can evaluate the effectiveness of IT asset management practices by learning about the processes and metrics discussed in the course. This is particularly applicable to Business Analysts who wish to specialize in IT-related projects.
See salaries and explore the career path for Business Analyst
Project Manager
A Project Manager plans, executes, and closes specific projects, ensuring they are completed on time and within budget. This course may be useful for Project Managers involved in IT infrastructure projects. Knowing about IT asset management helps to understand how the acquisition, deployment, and disposal of IT assets fit into the project lifecycle. The course's coverage of the ITAM maturity model is also useful to improve project execution.
See salaries and explore the career path for Project Manager

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in IT Asset Management (ITAM) - Hardware Asset Management (HAM).
Cover image
ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT.
Save
Provides a comprehensive guide to implementing and managing an IT Asset Management program. It covers a wide range of topics, including asset discovery, inventory management, and compliance. It is particularly useful for understanding the practical aspects of ITAM and can serve as a valuable reference tool for ITAM professionals. This book adds more depth to the existing course.
ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT.
Paperback
Check
ITIL GUIDE TO SOFTWARE AND IT ASSET MANAGEMENT.
Kindle Edition
Check
Cover image
Alter Ego
Save
Provides a concise overview of IT Asset Management principles and practices. It's a practical guide that complements the course material by offering real-world examples and actionable advice. It is particularly useful for understanding the day-to-day operations of an IT Asset Manager and can serve as a handy reference tool.
Alter Ego: A Novel
Paperback
$$

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Course image
Rating
4.5 Filled star Filled star Filled star Filled star Half star
Effort
1.5 total hours
Via
Udemy
Instructor
Laurence E Tindall
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Covers the Install Move Add Change (IMAC) process, which is a fundamental aspect of IT service management and hardware lifecycle management
Explores the ITAM Maturity Model, which helps organizations assess and improve their IT asset management practices over time
Discusses the Configuration Management Database (CMDB), which is essential for maintaining accurate records of IT assets and their relationships
Includes topics like Return Merchandise Authorization (RMA), which is crucial for managing hardware repairs and replacements effectively
Provides downloadable resources such as asset check-out forms and sample purchase orders, which can be immediately applied in real-world scenarios
Focuses on Hardware Asset Management (HAM), making it a good starting point for those interested in Software Asset Management (SAM)
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