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Sonia Cuff
This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.
Read more
This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.
Read more
This course will teach you how to strengthen relationships, to manage expectations, and SaaS changes. Build the relationship between your IT team and the SaaS vendor.
While IT Operations may not directly support Software-as-a-Service applications, they are still the contact point for end users and the application vendor. In this course, Liaising with SaaS Users and Vendors, you will gain the ability to effectively manage those relationships. First, you will learn how to effectively support SaaS users. Next, you will discover how to work with a SaaS vendor. Finally, you will explore your role in managing SaaS changes. When you’re finished with this course, you will have the skills and knowledge of supporting SaaS applications needed to manage expectations with the key internal and external stakeholders.
Register for this course and see more details by visiting:
OpenCourser.com/course/cnf95b/liaising
What's inside
Syllabus
Course Overview
Supporting SaaS Users
Working with a SaaS Vendor
Keeping Ahead of SaaS Changes
Read more
Syllabus
Course Overview
Supporting SaaS Users
Working with a SaaS Vendor
Keeping Ahead of SaaS Changes
Read more
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Understanding SaaS technologies and techniques is considered a standard in most industries
Develops SaaS skills, which are core for modern IT Operations to effectively support SaaS applications
Appropriate for IT professionals and technicians with experience in IT Operations
Teaches effective support for SaaS users, enabling seamless end-user experiences
Helps navigate interactions with SaaS vendors for efficient problem resolution and relationship building
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Save Liaising with SaaS Users and Vendors to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Liaising with SaaS Users and Vendors with these
activities:
Attend a SaaS conference or meetup
Show steps
Connects with other professionals in the field and learn about new SaaS trends.
Show steps
-
Find a SaaS conference or meetup that is relevant to your interests.
-
Register for the event and make travel arrangements.
-
Attend the event and participate in the activities.
Find a mentor who has experience with SaaS
Show steps
Provides access to an expert in the field who can provide guidance and support.
Show steps
-
Identify potential mentors who have experience with SaaS.
-
Reach out to potential mentors and introduce yourself.
-
Build a relationship with your mentor and learn from their experiences.
Follow a tutorial on how to use a specific SaaS tool
Show steps
Provides hands-on experience with a specific SaaS tool.
Show steps
-
Identify a SaaS tool that you want to learn more about.
-
Find a tutorial on how to use the tool.
-
Follow the steps in the tutorial.
Two other activities
Expand to see all activities and additional details
Show all five activities
Practice using a specific SaaS tool
Show steps
Builds familiarity and develop proficiency with a specific SaaS tool.
Show steps
-
Identify a specific SaaS tool that you want to practice using.
-
Create a test environment where you can practice using the tool without affecting production data.
-
Practice using the tool to perform common tasks.
Create a presentation on the benefits of SaaS
Show steps
Helps to solidify understanding of the benefits of SaaS.
Browse courses on
SaaS
Show steps
-
Research the benefits of SaaS.
-
Organize the information into a logical flow.
-
Create a presentation that is visually appealing and easy to understand.
-
Practice delivering the presentation.
Attend a SaaS conference or meetup
Show steps
Connects with other professionals in the field and learn about new SaaS trends.
Show steps
Show steps
Show steps
- Find a SaaS conference or meetup that is relevant to your interests.
- Register for the event and make travel arrangements.
- Attend the event and participate in the activities.
Find a mentor who has experience with SaaS
Show steps
Provides access to an expert in the field who can provide guidance and support.
Show steps
Show steps
Show steps
- Identify potential mentors who have experience with SaaS.
- Reach out to potential mentors and introduce yourself.
- Build a relationship with your mentor and learn from their experiences.
Follow a tutorial on how to use a specific SaaS tool
Show steps
Provides hands-on experience with a specific SaaS tool.
Show steps
Show steps
Show steps
- Identify a SaaS tool that you want to learn more about.
- Find a tutorial on how to use the tool.
- Follow the steps in the tutorial.
Two other activities
Expand to see all activities and additional details
Show all five activities
Practice using a specific SaaS tool
Show steps
Builds familiarity and develop proficiency with a specific SaaS tool.
Show steps
Show steps
Show steps
- Identify a specific SaaS tool that you want to practice using.
- Create a test environment where you can practice using the tool without affecting production data.
- Practice using the tool to perform common tasks.
Create a presentation on the benefits of SaaS
Show steps
Helps to solidify understanding of the benefits of SaaS.
Browse courses on
SaaS
Show steps
Show steps
Show steps
- Research the benefits of SaaS.
- Organize the information into a logical flow.
- Create a presentation that is visually appealing and easy to understand.
- Practice delivering the presentation.
Career center
Learners who complete Liaising with SaaS Users and Vendors will develop knowledge and skills
that may be useful to these careers:
SaaS Sales Engineer
SaaS Sales Engineer
As a SaaS Sales Engineer, you will be responsible for demonstrating and selling software-as-a-service products to potential customers. You will work closely with the sales team to identify and qualify leads, and you will provide technical support to customers during the sales process. This course will help you develop the skills you need to succeed in this role, including how to build relationships with customers, manage expectations, and keep ahead of SaaS changes.
SaaS Customer Success Manager
SaaS Customer Success Manager
As a SaaS Customer Success Manager, you will be responsible for ensuring that customers are successful with their SaaS products. You will work closely with customers to identify their needs and goals, and you will provide them with the support and resources they need to achieve success. This course will help you develop the skills you need to succeed in this role, including how to build relationships with customers, manage expectations, and keep ahead of SaaS changes.
SaaS Account Manager
SaaS Account Manager
As a SaaS Account Manager, you will be responsible for managing relationships with existing SaaS customers. You will work closely with customers to ensure that they are satisfied with their products and services, and you will identify and address any issues that may arise. This course will help you develop the skills you need to succeed in this role, including how to build relationships with customers, manage expectations, and keep ahead of SaaS changes.
SaaS Product Manager
SaaS Product Manager
As a SaaS Product Manager, you will oversee the development and launch of software-as-a-service products. You will work closely with engineering, marketing, and sales teams to ensure that the product meets the needs of customers. This course will help you develop the skills you need to succeed in this role, including how to build relationships with key stakeholders, manage expectations, and keep ahead of SaaS changes.
IT Project Manager
IT Project Manager
As an IT Project Manager, you will be responsible for planning, executing, and closing IT projects. You will work closely with stakeholders to identify project goals and objectives, and you will develop and manage project plans to achieve those goals. This course will help you develop the skills you need to succeed in this role, including how to manage relationships with stakeholders, manage expectations, and keep ahead of IT changes.
IT Operations Manager
IT Operations Manager
As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of an IT department. You will work closely with other IT staff to ensure that all systems are running smoothly and that all users have the resources they need. This course will help you develop the skills you need to succeed in this role, including how to manage relationships with stakeholders, manage expectations, and keep ahead of IT changes.
Systems Analyst
Systems Analyst
As a Systems Analyst, you will be responsible for analyzing and designing computer systems. You will work closely with users to identify their needs and goals, and you will develop and implement solutions that meet those needs. This course will help you develop the skills you need to succeed in this role, including how to manage relationships with stakeholders, manage expectations, and keep ahead of IT changes.
Business Analyst
Business Analyst
As a Business Analyst, you will be responsible for analyzing and improving business processes. You will work closely with stakeholders to identify and document business requirements, and you will develop and implement solutions that meet those requirements. This course will help you develop the skills you need to succeed in this role, including how to manage relationships with stakeholders, manage expectations, and keep ahead of business changes.
Operations Manager
Operations Manager
As an Operations Manager, you will be responsible for overseeing the day-to-day operations of a business. You will work closely with other departments to ensure that all operations are running smoothly and that all employees have the resources they need. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Marketing Manager
Marketing Manager
As a Marketing Manager, you will be responsible for developing and executing marketing campaigns. You will work closely with the marketing team to identify and target potential customers, and you will develop and implement marketing strategies to reach those customers. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Project Manager
Project Manager
As a Project Manager, you will be responsible for planning, executing, and closing projects. You will work closely with stakeholders to identify project goals and objectives, and you will develop and manage project plans to achieve those goals. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Sales Manager
Sales Manager
As a Sales Manager, you will be responsible for leading and managing a sales team. You will work closely with the sales team to develop and execute sales strategies, and you will monitor and evaluate sales performance. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Product Manager
Product Manager
As a Product Manager, you will be responsible for overseeing the development and launch of new products. You will work closely with engineering, marketing, and sales teams to ensure that the product meets the needs of customers. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Human Resources Manager
Human Resources Manager
As a Human Resources Manager, you will be responsible for overseeing the human resources department of a business. You will work closely with employees to ensure that they are happy and productive, and you will develop and implement HR policies and procedures. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
Finance Manager
Finance Manager
As a Finance Manager, you will be responsible for overseeing the financial operations of a business. You will work closely with the finance team to develop and implement financial strategies, and you will monitor and evaluate financial performance. This course may be helpful for developing the skills you need to succeed in this role, including how to manage relationships with stakeholders and manage expectations.
For more career information including salaries, visit:
OpenCourser.com/course/cnf95b/liaising
Reading list
We've selected 15 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Liaising with SaaS Users and Vendors.
Save
Practical guide to building and scaling a SaaS business. It will teach you how to develop a SaaS product, market your SaaS product, and grow your SaaS business.
Must-read for anyone who wants to market and sell technology products to mainstream customers.
Save
Provides practical guidance on how to use the Lean methodology to build and grow a successful SaaS business.
Provides a framework for understanding how disruptive technologies can lead to the downfall of large companies.
Must-read for any entrepreneur who wants to build a successful business. It will teach you how to use the Lean Startup methodology to test your business ideas, build a sustainable business model, and grow your business quickly and efficiently.
Collection of essays by Ben Horowitz, a successful entrepreneur and venture capitalist. It provides valuable insights into the challenges and rewards of building a business.
Save
This novel tells the story of a fictional IT team that is struggling to meet the demands of the business. It provides valuable insights into the challenges of IT and DevOps.
Save
Comprehensive guide to DevOps. It covers everything from the basics of DevOps to advanced topics such as security and automation.
Provides a practical guide to service design. It covers everything from identifying customer needs to designing and delivering a great service experience.
Introduces the concept of the experience economy. It argues that businesses need to focus on creating memorable and engaging experiences for their customers.
Save
Explores the science of habit formation. It provides insights into how we can change our habits and improve our lives.
Save
Explores the science of motivation. It provides insights into what motivates us and how we can use this knowledge to improve our performance.
Classic on the topic of self-improvement. It provides seven habits that can help you become more effective in all areas of your life.
Save
Provides a step-by-step guide to escaping the 9-to-5 grind and living a more fulfilling life.
Provides a framework for building a successful small business. It identifies the common mistakes that small businesses make and provides solutions for overcoming them.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/cnf95b/liaising
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Time
60 hours
Level
Intermediate
Via
Pluralsight
Instructor
Sonia Cuff
Language
English
Good to know
Understanding SaaS technologies and techniques is considered a standard in most industries
Develops SaaS skills, which are core for modern IT Operations to effectively support SaaS applications
Appropriate for IT professionals and technicians with experience in IT Operations
Teaches effective support for SaaS users, enabling seamless end-user experiences
Helps navigate interactions with SaaS vendors for efficient problem resolution and relationship building
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