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Managing SaaS Services

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Accessing applications via a Software-as-a-Service model is becoming more common & very attractive to businesses. Meanwhile, IT Operations teams are expected to secure, manage, and support these applications while having limited technical access to them or their underlying infrastructure.In this path, you will learn about the SaaS delivery model and the challenges it can pose for both the business and the IT department. You’ll learn the skills necessary to understand and manage SaaS contracts and troubleshooting & communication tips for liasing with your SaaS users and the application vendors. You’ll also learn how to proactively prepare for a SaaS crisis and how to guide your business through one when an outage strikes.

What You'll Learn

  • Benefits of Software-as-a-Service applications
  • Integrating SaaS into your IT policies and procedures
  • Touch points between SaaS and your existing infrastructure and applications
  • Business expectations of SaaS including regulations and compliance
  • SaaS contracts, service levels, and metrics
  • Preparing for and managing a SaaS crisis
  • Communication tips for managing expectations during a SaaS outage
  • Read More

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    From Pluralsight
    Hours 7
    Instructor Sonia Cuff
    Language English
    Subjects

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    Courses in this Paths

    Listed in the order in which they should be taken

    Starts Course Information

    On Demand

    Understanding Software-as-a-Service

    The popularity of Software-as-a-Service (SaaS) applications is growing, but adopting SaaS comes with some unique challenges for your IT department. In this course, Understanding...

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    Identifying SaaS Operational Challenges for the Business

    Software-as-a-Service applications are marketed as being easy to use, with minimal IT involvement. In this course, Identifying SaaS Operational Challenges for the Business, you...

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    Identifying SaaS Operational Challenges for IT

    There’s a perception that Software-as-a-Service applications are supported by their vendor, with no need for your IT Operations department to get involved. In this course,...

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    Managing Software-as-a-Service Contracts

    Software-as-a-Service (SaaS) has a reputation for being outside of your IT department’s control. In this course, Managing Software-as-a-Service Contracts, you’ll learn why the...

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    Liaising with SaaS Users and Vendors

    While IT Operations may not directly support Software-as-a-Service applications, they are still the contact point for end users and the application vendor. In this course,...

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    Surviving a SaaS Crisis

    When a Software-as-a-Service application is down, your IT Operations team is going to get the grumpy phone calls. In this course, Surviving a SaaS Crisis, you will gain the...

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    Pluralsight

    From Pluralsight
    Hours 7
    Instructor Sonia Cuff
    Language English
    Subjects n/a n/a

    Careers

    An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).

    Technology Applications Teacher 1 2 $66k

    CMM Applications Engineer $68k

    Mortgage Applications Support Analyst Manager $77k

    Technology Applications Engineer - Product Build Contractor $84k

    IT Business Applications Specialist $98k

    Flash Applications Developer $105k

    SAP Applications Specialist $113k

    Vice Americas President Applications Developer $127k

    Senior Product Applications $130k

    Geoscience Applications Admin $131k

    Senior Applications Developer Contractor $142k

    Applications Developer + Agile Coach $164k

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    Sorted by relevance