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Software-as-a-Service contracts bridge the gap between what the SaaS vendor controls and what your business expects. This course will teach you the basic principles of SaaS application contracts, so you can measure if your expectations are being met.

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Software-as-a-Service contracts bridge the gap between what the SaaS vendor controls and what your business expects. This course will teach you the basic principles of SaaS application contracts, so you can measure if your expectations are being met.

Software-as-a-Service (SaaS) has a reputation for being outside of your IT department’s control. In this course, Managing Software-as-a-Service Contracts, you’ll learn why the agreement you have with the vendor is important for bridging that gap. First, you'll delve into the different components of a SaaS contract. Next, you’ll discover how to track if the vendor is providing an acceptable level of service. Finally, you’ll explore which key technical metrics you can monitor to ensure the solution is performing well. When you’re finished with this course, you'll have the skills and knowledge of the Software-as-a-Service contract principles needed to successfully manage SaaS contracts in alignment with your business expectations.

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What's inside

Syllabus

Course Overview
Understanding SaaS Contract Terms
Tracking SaaS Vendor Performance
Tracking SaaS Technical Performance
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Provides structured knowledge and guidance for those who work with SaaS contracts
Delivered by an expert instructor with an established reputation in the field
Explores SaaS contract terms to ensure expectations are met
Guides learners in tracking vendor performance through relevant metrics

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Software-as-a-Service Contracts with these activities:
Research online for SaaS contract templates
Researching online for SaaS contract templates can help you start your SaaS contract.
Browse courses on SaaS
Show steps
  • Search for SaaS contract templates using a search engine.
  • Review the different templates and select one that is appropriate for your needs.
  • Customize the template to fit your specific requirements.
Find a mentor who has experience with SaaS contract management
Finding a mentor with experience in SaaS contract management can provide valuable guidance.
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Show steps
  • Identify potential mentors through your network or online platforms.
  • Reach out to your potential mentors and ask for their guidance.
  • Meet with your mentor regularly to discuss your progress and get advice.
Participate in a study group or online forum for SaaS contract management
A study group or online forum can provide opportunities for discussion and peer learning in SaaS contract management.
Browse courses on SaaS
Show steps
  • Find a study group or online forum related to SaaS contract management.
  • Participate in discussions and ask questions about SaaS contract management.
  • Share your knowledge and experiences with other members of the group.
Two other activities
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Test your understanding of key SaaS contract terms
Completing practice drills can track if the vendor is providing an acceptable level of service.
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Show steps
  • Take practice tests that simulate the types of questions you'll see in the real world.
  • Review your results and identify areas where you need to improve.
  • Repeat this process until you feel confident in your understanding of the material.
Develop a draft SaaS contract
Creating a draft SaaS contract can help you translate your expectations into contract language.
Browse courses on SaaS
Show steps
  • Identify the key terms you want to address in your SaaS contract.
  • Research industry best practices and legal requirements for SaaS contracts.
  • Draft the contract, using clear and concise language.
  • Have your contract reviewed by a legal professional.

Career center

Learners who complete Managing Software-as-a-Service Contracts will develop knowledge and skills that may be useful to these careers:
IT Security Analyst
In this role, you will assess the security posture of an organization's IT systems and design and implement security measures to protect against cyber threats. Understanding the terms and conditions of SaaS contracts is essential for an IT Security Analyst, as SaaS applications can introduce new security risks to the organization. This course will help you to identify and mitigate these risks by providing you with a deep understanding of SaaS contract terms and how to track vendor performance.
Cloud Architect
You will design, build, and manage cloud computing solutions for organizations. A deep understanding of SaaS contracts is essential for a Cloud Architect, as SaaS applications are often deployed in the cloud. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
IT Manager
As an IT Manager, you will be responsible for planning, implementing, and managing the IT infrastructure and services for an organization. This includes managing SaaS contracts. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
IT Consultant
You will provide consulting services to organizations on a variety of IT-related topics, including SaaS contract management. A deep understanding of SaaS contracts is essential for an IT Consultant, as you will need to be able to advise clients on the best way to negotiate and manage their SaaS contracts.
Project Manager
You will plan, execute, and manage IT projects for organizations. This may include managing SaaS projects. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Systems Administrator
You will be responsible for managing the day-to-day operations of an organization's IT infrastructure. This may include managing SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Software Engineer
You will design, develop, and test software applications. This may include developing SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Business Analyst
You will analyze business processes and develop solutions to improve efficiency and effectiveness. This may include recommending the use of SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Product Manager
You will be responsible for the development and launch of new SaaS products. A deep understanding of SaaS contracts is essential for a Product Manager, as you will need to be able to negotiate with vendors and ensure that the terms of the contract are favorable to your organization.
Sales Engineer
You will sell SaaS products and services to organizations. A deep understanding of SaaS contracts is essential for a Sales Engineer, as you will need to be able to explain the terms of the contract to clients and answer their questions.
Software Architect
You will design and develop the architecture of software applications. This may include designing the architecture of SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Data Analyst
You will collect, analyze, and interpret data to help organizations make better decisions. This may include analyzing data from SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Quality Assurance Analyst
You will test software applications to ensure that they meet quality standards. This may include testing SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Database Administrator
You will manage and maintain databases. This may include managing databases for SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.
Technical Writer
You will create and maintain documentation for software applications. This may include writing documentation for SaaS applications. This course will help you to understand the different types of SaaS contracts, the key terms and conditions to look for, and how to negotiate with SaaS vendors to get the best possible deal for your organization.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Software-as-a-Service Contracts.
Provides a comprehensive overview of SaaS law, including contract negotiation and management. It valuable resource for anyone who wants to understand the legal side of SaaS.
Provides a comprehensive overview of cloud computing, including SaaS. It valuable resource for anyone who wants to understand the technical side of SaaS.
Provides a framework for understanding the challenges of disruptive innovation. It valuable resource for anyone who wants to understand the challenges of managing SaaS contracts in a rapidly changing industry.
Provides a framework for building successful startups. It valuable resource for anyone who wants to understand the challenges of managing SaaS contracts in a startup environment.
Provides a framework for marketing and selling technology products to mainstream customers. It valuable resource for anyone who wants to understand the challenges of managing SaaS contracts in a mainstream market.

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