Integrating IT Service Management into Ansible Network Workflows
Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.
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Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.
Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.
The application of DevOps principles to IT operations is becoming more common every day. Similarly, business expectations of the modern IT department continue to increase, especially for support teams. Customers demand continuous progress on and rapid resolution of support tickets, causing business management to wage a never-ending war on support metrics like Mean Time To Resolution (MTTR) and First Response Time (FRT).
In this course, Integrating IT Service Management into Ansible Network Workflows, you will learn how to interact with ServiceNow and Jira ITSM platforms with Ansible.
First, you will discover Ansible IT automation and orchestration platform and how it can help IT operations and support teams meet these demands by facilitating automation between IT Service Management (ITSM) tools and network automation
Next, you will learn how to automatically apply basic configuration changes to your network automatically based upon information in each ITSM’s change request tracking mechanism.
Finally, you will explore how to automatically troubleshoot and resolve basic networking issues based upon problems filed within both ITSM platforms.
When you are finished with this course, you will be able to create Ansible automation that automates basic ITSM tasks within ServiceNow and Jira. This foundational knowledge enables you to create more complex automation that automates workflows from end-to-end.
What's inside
Syllabus
Course Overview
Basic ITSM Tasks with Ansible in ServiceNow ITSM
Automate Network Configuration with Ansible in ServiceNow ITSM
Automate Network Troubleshooting with Ansible in ServiceNow ITSM
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Syllabus
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Activities
Join a peer study group for this course
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Connect with other learners, collaborate on assignments, and engage in discussions to deepen your understanding of the course material.
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Find a study group or create your own.
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Establish a regular meeting schedule.
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Discuss course topics, share insights, and work on assignments together.
Review Introduction to IT Service Management (ITSM) core concepts
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Solidify your understanding of core ITSM concepts to lay a foundation for the technical instruction that follows in the course.
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Read chapters 1-3 of the book.
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Take notes on key terms and concepts.
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Summarize the main points of each chapter.
Create basic Ansible playbooks using the Ansible Galaxy
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Develop proficiency in creating and using Ansible playbooks leveraging Ansible Galaxy to jumpstart your learning.
Browse courses on
Ansible
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Identify a task you want to automate.
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Search for a related Ansible role on Ansible Galaxy.
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Create a new Ansible playbook.
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Include the role you found in your playbook.
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Run the playbook and observe the results.
Two other activities
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Follow tutorials on ServiceNow or Jira ITSM integrations with Ansible
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Enhance your practical skills by following guided tutorials that demonstrate the integration of ServiceNow or Jira with Ansible to reinforce the course content.
Browse courses on
ServiceNow
Show steps
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Search for tutorials on ServiceNow/Jira integration with Ansible.
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Select a tutorial that aligns with your interests.
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Follow the steps in the tutorial.
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Test the integration and observe the results.
Develop a network automation workflow with problem resolution capabilities
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Apply your knowledge by creating a comprehensive workflow that automates network tasks and resolves common issues, reinforcing your skills.
Browse courses on
Network Automation
Show steps
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Identify a network automation task.
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Design the workflow using Ansible.
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Include problem resolution mechanisms.
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Test the workflow.
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Deploy the workflow in a production environment.
Join a peer study group for this course
Show steps
Connect with other learners, collaborate on assignments, and engage in discussions to deepen your understanding of the course material.
Show steps
- Find a study group or create your own.
- Establish a regular meeting schedule.
- Discuss course topics, share insights, and work on assignments together.
Review Introduction to IT Service Management (ITSM) core concepts
Show steps
Solidify your understanding of core ITSM concepts to lay a foundation for the technical instruction that follows in the course.
Show steps
- Read chapters 1-3 of the book.
- Take notes on key terms and concepts.
- Summarize the main points of each chapter.
Create basic Ansible playbooks using the Ansible Galaxy
Show steps
Develop proficiency in creating and using Ansible playbooks leveraging Ansible Galaxy to jumpstart your learning.
Browse courses on
Ansible
Show steps
- Identify a task you want to automate.
- Search for a related Ansible role on Ansible Galaxy.
- Create a new Ansible playbook.
- Include the role you found in your playbook.
- Run the playbook and observe the results.
Follow tutorials on ServiceNow or Jira ITSM integrations with Ansible
Show steps
Enhance your practical skills by following guided tutorials that demonstrate the integration of ServiceNow or Jira with Ansible to reinforce the course content.
Browse courses on
ServiceNow
Show steps
- Search for tutorials on ServiceNow/Jira integration with Ansible.
- Select a tutorial that aligns with your interests.
- Follow the steps in the tutorial.
- Test the integration and observe the results.
Develop a network automation workflow with problem resolution capabilities
Show steps
Apply your knowledge by creating a comprehensive workflow that automates network tasks and resolves common issues, reinforcing your skills.
Browse courses on
Network Automation
Show steps
- Identify a network automation task.
- Design the workflow using Ansible.
- Include problem resolution mechanisms.
- Test the workflow.
- Deploy the workflow in a production environment.
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