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Integrating IT Service Management into Ansible Network Workflows

Christopher Hart

Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.

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Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.

The application of DevOps principles to IT operations is becoming more common every day. Similarly, business expectations of the modern IT department continue to increase, especially for support teams. Customers demand continuous progress on and rapid resolution of support tickets, causing business management to wage a never-ending war on support metrics like Mean Time To Resolution (MTTR) and First Response Time (FRT).

In this course, Integrating IT Service Management into Ansible Network Workflows, you will learn how to interact with ServiceNow and Jira ITSM platforms with Ansible.

First, you will discover Ansible IT automation and orchestration platform and how it can help IT operations and support teams meet these demands by facilitating automation between IT Service Management (ITSM) tools and network automation

Next, you will learn how to automatically apply basic configuration changes to your network automatically based upon information in each ITSM’s change request tracking mechanism.

Finally, you will explore how to automatically troubleshoot and resolve basic networking issues based upon problems filed within both ITSM platforms.

When you are finished with this course, you will be able to create Ansible automation that automates basic ITSM tasks within ServiceNow and Jira. This foundational knowledge enables you to create more complex automation that automates workflows from end-to-end.

This course is no longer available. Find something similar by browsing:
Ansible IT Service Management ServiceNow Jira Network Automation DevOps IT Operations

What's inside

Syllabus

Course Overview
Basic ITSM Tasks with Ansible in ServiceNow ITSM
Automate Network Configuration with Ansible in ServiceNow ITSM
Automate Network Troubleshooting with Ansible in ServiceNow ITSM
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Adjusts ITSM workflow to automated network automation to advance problem resolution and decrease business downtime
Provides solution to enhance IT service through network automation via ITSM platforms
Taught by Christopher Hart, experts in network automation and Ansible
Offers comprehensive coverage of ServiceNow and Jira ITSM
Covers foundational concepts of Ansible ITSM automation for beginners
May require learners to have basic understanding of network automation

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Reviews summary

Practical ansible-itsm integration for network workflows

According to learners, this course provides a practical and highly relevant guide to integrating IT Service Management with Ansible network workflows. Students find the hands-on demonstrations and clear explanations particularly valuable, especially for automating tasks in ServiceNow and Jira ITSM platforms. While largely positive, a few reviews suggest having a foundational understanding of Ansible and networking is beneficial to fully leverage the content. The course is praised for its ability to help improve operational metrics like Mean Time To Resolution.
Instructor demonstrates deep expertise and explains complex topics clearly.
"The instructor's explanations were clear and concise, breaking down potentially complex integrations."
"You can tell the instructor really knows their stuff in both Ansible and ITSM environments."
"The clarity of the lectures made even challenging topics accessible."
Thoroughly covers integration with key ITSM platforms.
"The specific examples for both ServiceNow and Jira were incredibly helpful for understanding the API interactions."
"Learning how Ansible bridges the gap between network devices and our ITSM tools like Jira was a game-changer."
"The course clearly demonstrated how to leverage Ansible to automate common tasks within ServiceNow."
Includes valuable hands-on demonstrations and practical labs.
"The hands-on activities and demos were crucial for cementing my understanding."
"I really enjoyed the live demonstrations that showed exactly how to implement the automation workflows."
"Without the practical exercises, it would have been difficult to grasp the nuances of ITSM integration."
Directly applicable to real-world IT operations and network automation.
"The concepts and demonstrations are highly practical, allowing me to apply them directly in my job."
"I appreciated the focus on real-world scenarios, making the integration of Ansible with ITSM feel very tangible."
"This course gave me the tools to automate tasks and improve our team's MTTR significantly."
Requires foundational understanding of Ansible and networking.
"I found it beneficial to have a solid grasp of Ansible basics before starting this course, as it moves quickly."
"A strong background in networking concepts is definitely recommended to get the most out of the troubleshooting sections."
"While excellent, I felt I needed to brush up on my general Ansible knowledge to keep up with the pace."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Integrating IT Service Management into Ansible Network Workflows with these activities:
Join a peer study group for this course
Connect with other learners, collaborate on assignments, and engage in discussions to deepen your understanding of the course material.
Show steps
  • Find a study group or create your own.
  • Establish a regular meeting schedule.
  • Discuss course topics, share insights, and work on assignments together.
Review Introduction to IT Service Management (ITSM) core concepts
Solidify your understanding of core ITSM concepts to lay a foundation for the technical instruction that follows in the course.
Show steps
  • Read chapters 1-3 of the book.
  • Take notes on key terms and concepts.
  • Summarize the main points of each chapter.
Create basic Ansible playbooks using the Ansible Galaxy
Develop proficiency in creating and using Ansible playbooks leveraging Ansible Galaxy to jumpstart your learning.
Browse courses on Ansible
Show steps
  • Identify a task you want to automate.
  • Search for a related Ansible role on Ansible Galaxy.
  • Create a new Ansible playbook.
  • Include the role you found in your playbook.
  • Run the playbook and observe the results.
Two other activities
Expand to see all activities and additional details
Show all five activities
Follow tutorials on ServiceNow or Jira ITSM integrations with Ansible
Enhance your practical skills by following guided tutorials that demonstrate the integration of ServiceNow or Jira with Ansible to reinforce the course content.
Browse courses on ServiceNow
Show steps
  • Search for tutorials on ServiceNow/Jira integration with Ansible.
  • Select a tutorial that aligns with your interests.
  • Follow the steps in the tutorial.
  • Test the integration and observe the results.
Develop a network automation workflow with problem resolution capabilities
Apply your knowledge by creating a comprehensive workflow that automates network tasks and resolves common issues, reinforcing your skills.
Browse courses on Network Automation
Show steps
  • Identify a network automation task.
  • Design the workflow using Ansible.
  • Include problem resolution mechanisms.
  • Test the workflow.
  • Deploy the workflow in a production environment.

Career center

Learners who complete Integrating IT Service Management into Ansible Network Workflows will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected five books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Integrating IT Service Management into Ansible Network Workflows.
Cover image
The DevOps Handbook
Save
Provides a practical guide to DevOps, covering topics such as continuous integration, continuous delivery, and cultural change. It valuable resource for those new to DevOps and those looking to improve their DevOps practices.
The DevOps Handbook: How to Create World-Class...
Paperback
$$
The DevOps Handbook: How to Create World-Class...
Kindle Edition
$$
Cover image
Site Reliability Engineering
Save
Provides a comprehensive overview of site reliability engineering (SRE), covering topics such as system design, monitoring, and incident management. It valuable resource for those new to SRE and those looking to improve their SRE practices.
Site Reliability Engineering: How Google Runs...
Kindle Edition
$$
The Phoenix Project
Save
Fictional novel that tells the story of a team of IT professionals who are struggling to implement DevOps. It valuable resource for those new to DevOps and those looking to improve their DevOps practices.
The Phoenix Project: A Novel about IT, DevOps, and...
Paperback
$$
The Phoenix Project
Paperback
$$
The Phoenix Project: A Novel about IT, DevOps, and...
Kindle Edition
$$
Cover image
Ansible: Up and Running
Save
Provides a comprehensive overview of Ansible 2. It covers everything from basic Ansible concepts to advanced Ansible tasks.
Ansible: Up and Running: Automating Configuration...
Paperback
$$
Ansible: Up and Running
Kindle Edition
$$
Cover image
Network Programmability and Automation
Save
Provides a practical guide to network automation with Python, covering topics such as network device management, configuration management, and network troubleshooting. It valuable resource for those new to network automation and Python.
Network Programmability and Automation
Paperback
Check
Network Programmability and Automation
Kindle Edition
Check

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Course image
Time
233 hours
Level
Intermediate
Via
Pluralsight
Instructor
Christopher Hart
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Adjusts ITSM workflow to automated network automation to advance problem resolution and decrease business downtime
Provides solution to enhance IT service through network automation via ITSM platforms
Taught by Christopher Hart, experts in network automation and Ansible
Offers comprehensive coverage of ServiceNow and Jira ITSM
Covers foundational concepts of Ansible ITSM automation for beginners
May require learners to have basic understanding of network automation
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