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Leveraging Lists and Filters in ServiceNow

Saravanan Dhandapani

In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you how to use ServiceNow lists and filters to comprehend the data.

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In today’s fast-paced world, enterprises seek no-code or low-code solutions. This course will teach you how to use ServiceNow lists and filters to comprehend the data.

Businesses often need simple and efficient ways to derive meaningful information from their data without writing complex queries. In this course, Leveraging Lists and Filters in ServiceNow, you’ll learn to use the ServiceNow list view and select required data using filters. First, you’ll explore the ServiceNow list view and the built-in functions offered. Next, you’ll discover how to customize the data using the personalization options provided by ServiceNow. Finally, you’ll learn how to use ServiceNow filters and derive meaningful information from large datasets. When you’re finished with this course, you’ll have the skills and knowledge to use ServiceNow lists and filters needed to comprehend the data effectively.

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What's inside

Syllabus

Course Overview
Exploring ServiceNow Lists
Working with ServiceNow Lists
Applying Filters to ServiceNow Lists
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches how to leverage lists and filters in ServiceNow to comprehend data, which is essential for understanding and deriving insights from large datasets
Suitable for learners with basic experience in data analysis or data management
Provides hands-on practice through the use of ServiceNow lists and filters, enabling learners to apply their understanding in real-world situations
Taught by Saravanan Dhandapani, an experienced instructor in data analysis and ServiceNow
May be less relevant for learners with advanced experience in data analysis or data management
Requires learners to have prior knowledge of ServiceNow platform

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Leveraging Lists and Filters in ServiceNow with these activities:
Review Parts of a ServiceNow Record
Review the key parts of a ServiceNow record, such as fields, tables, and relationships, to build a strong foundation for working with ServiceNow.
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  • Identify and define the different fields of a ServiceNow record.
  • Explore the various tables available in ServiceNow and their relationships.
Attend a ServiceNow User Group Meeting
Participate in a ServiceNow user group meeting to connect with other professionals, learn about best practices, and stay updated on the latest ServiceNow developments.
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Show steps
  • Find and register for a local ServiceNow user group meeting.
  • Attend the meeting and actively engage in discussions and networking.
Participate in a ServiceNow list optimization workshop
Enhance your ServiceNow list skills through peer collaboration in a workshop setting, sharing knowledge, best practices, and innovative ideas.
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Show steps
  • Identify a workshop or event focused on ServiceNow list optimization
  • Attend the workshop and actively participate in discussions and activities
  • Share your experiences and insights with fellow participants
  • Follow up with workshop connections to continue knowledge exchange
Nine other activities
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Create a ServiceNow List for a Specific Table
Practice creating a ServiceNow list for a specific table to gain hands-on experience in organizing and presenting data effectively.
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Show steps
  • Choose a suitable table and identify the relevant fields.
  • Configure the list view and apply appropriate filters.
  • Customize the list using personalization options to enhance usability.
Explore advanced ServiceNow list customization options
Expand your knowledge of ServiceNow lists by delving into advanced customization options, empowering you to tailor your lists to meet specific business needs and preferences.
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Show steps
  • Research and identify advanced customization options available for ServiceNow lists
  • Follow detailed tutorials or documentation to implement advanced customizations
  • Experiment with different customization settings to optimize list functionality
  • Share your customized list designs with colleagues for feedback and collaboration
Practice using ServiceNow lists in a real-world scenario
Reinforce your understanding of ServiceNow lists by applying them to a practical scenario, enhancing your ability to effectively manage and navigate data.
Show steps
  • Identify a specific business process that requires data filtering and management
  • Design and implement a ServiceNow list that meets the data management requirements
  • Test the effectiveness of your ServiceNow list in filtering and presenting data
  • Refine and optimize your ServiceNow list based on usage and feedback
Filter ServiceNow Records Using Multiple Criteria
Engage in practice exercises to refine your skills in filtering ServiceNow records using multiple criteria, ensuring efficient data retrieval and analysis.
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Show steps
  • Develop a list of relevant filter criteria based on specific requirements.
  • Apply multiple filters to a ServiceNow list and observe the resulting records.
  • Experiment with different filter combinations to optimize data retrieval.
Implement a Custom ServiceNow Workflow
Embark on a project to implement a custom ServiceNow workflow that automates specific business processes, enhancing efficiency and streamlining operations.
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Show steps
  • Define the business process and identify the tasks to be automated.
  • Design the workflow using the ServiceNow workflow editor.
  • Configure triggers, actions, and conditions to automate the workflow.
  • Test and deploy the workflow to ensure proper execution.
Explore Advanced ServiceNow Scripting Techniques
Delve into advanced ServiceNow scripting techniques through guided tutorials to extend the functionality of your ServiceNow applications and automate complex tasks.
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Show steps
  • Identify areas where scripting can enhance ServiceNow functionality.
  • Learn and implement advanced scripting functions and methods.
  • Apply scripting techniques to solve real-world problems and improve efficiency.
Develop a presentation on ServiceNow list best practices
Solidify your understanding of ServiceNow lists by creating a presentation that outlines best practices for their effective use, fostering knowledge dissemination and adoption within your organization.
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Show steps
  • Research and gather information on ServiceNow list best practices
  • Structure your presentation with clear sections and logical flow
  • Incorporate real-world examples and case studies to illustrate best practices
  • Design visually engaging slides and use supporting materials to enhance understanding
  • Practice your presentation and gather feedback to refine its delivery
Volunteer as a ServiceNow Mentor
Share your ServiceNow knowledge and expertise by volunteering as a mentor to guide and support fellow learners or new users.
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Show steps
  • Join a ServiceNow community or platform that offers mentoring opportunities.
  • Connect with mentees and provide guidance on ServiceNow concepts and best practices.
Design a Comprehensive ServiceNow Dashboard
Challenge yourself to design a comprehensive ServiceNow dashboard that incorporates relevant data, visualizations, and widgets to provide a holistic view of key metrics and performance indicators.
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Show steps
  • Identify the key performance indicators and metrics to be tracked.
  • Select and configure appropriate widgets and visualizations to represent the data effectively.
  • Organize and arrange the dashboard components for optimal usability and readability.
  • Test and refine the dashboard to ensure accuracy and clarity.

Career center

Learners who complete Leveraging Lists and Filters in ServiceNow will develop knowledge and skills that may be useful to these careers:
Data Analyst
A Data Analyst is responsible for collecting, cleaning, and analyzing data to identify trends and patterns. They use this information to make recommendations and develop solutions that can improve business outcomes. This course can help you develop the skills you need to be a successful Data Analyst, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding data and identifying trends that can lead to better decision-making.
Business Analyst
A Business Analyst is responsible for gathering, analyzing, and interpreting business requirements. They work closely with stakeholders to understand their needs and develop solutions that meet those needs. This course can help you develop the skills you need to be a successful Business Analyst, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding customer needs and developing solutions that meet those needs.
Software Engineer
A Software Engineer is responsible for designing, developing, and testing software. They work with other engineers to create software that meets customer needs. This course can help you develop the skills you need to be a successful Software Engineer, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding customer needs and developing software that meets those needs.
Project Manager
A Project Manager is responsible for planning, executing, and closing projects. They work with stakeholders to define project goals, develop project plans, and track project progress. This course can help you develop the skills you need to be a successful Project Manager, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding project requirements and developing project plans that are effective.
Product Manager
A Product Manager is responsible for the development and launch of new products. They work with engineers, designers, and marketers to bring new products to market. This course can help you develop the skills you need to be a successful Product Manager, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding customer needs and developing products that meet those needs.
Technical Writer
A Technical Writer is responsible for creating documentation for software and other technical products. They work with engineers and other technical staff to create documentation that is clear and easy to understand. This course can help you develop the skills you need to be a successful Technical Writer, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding technical information and creating documentation that is effective.
Market Researcher
A Market Researcher is responsible for conducting research to understand market trends and customer needs. They use this information to develop marketing campaigns and strategies. This course can help you develop the skills you need to be a successful Market Researcher, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding customer needs and developing marketing campaigns that are effective.
Systems Analyst
A Systems Analyst is responsible for analyzing and designing computer systems. They work with users to understand their needs and develop systems that meet those needs. This course can help you develop the skills you need to be a successful Systems Analyst, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding user needs and developing systems that are effective.
User Experience Designer
A User Experience Designer is responsible for designing the user interface for software and other products. They work with users to understand their needs and develop interfaces that are easy to use and understand. This course can help you develop the skills you need to be a successful User Experience Designer, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding user needs and developing interfaces that are effective.
Web Developer
A Web Developer is responsible for designing and developing websites. They work with clients to understand their needs and develop websites that meet those needs. This course can help you develop the skills you need to be a successful Web Developer, such as how to use lists and filters to extract meaningful information from data. This can be a valuable skill for understanding customer needs and developing websites that are effective.
Data Scientist
A Data Scientist is responsible for collecting, analyzing, and interpreting data to identify trends and patterns. They use this information to make recommendations and develop solutions that can improve business outcomes. This course may be useful for developing the skills needed to be a successful Data Scientist, such as how to use lists and filters to extract meaningful information from data.
Database Administrator
A Database Administrator is responsible for managing and maintaining databases. They work with users to understand their needs and develop databases that meet those needs. This course may be useful for developing the skills needed to be a successful Database Administrator, such as how to use lists and filters to extract meaningful information from data.
Systems Engineer
A Systems Engineer is responsible for designing, developing, and implementing computer systems. They work with other engineers to develop systems that meet the needs of an organization. This course may be useful for developing the skills needed to be a successful Systems Engineer, such as how to use lists and filters to extract meaningful information from data.
Network Administrator
A Network Administrator is responsible for managing and maintaining an organization's computer networks. They work with other IT staff to develop and implement network solutions. This course may be useful for developing the skills needed to be a successful Network Administrator, such as how to use lists and filters to extract meaningful information from data.
Information Security Analyst
An Information Security Analyst is responsible for protecting an organization's computer systems and data from unauthorized access. They work with other IT staff to develop and implement security measures. This course may be useful for developing the skills needed to be a successful Information Security Analyst, such as how to use lists and filters to extract meaningful information from data.

Reading list

We haven't picked any books for this reading list yet.
Provides a comprehensive overview of the field of business intelligence, covering the key concepts, technologies, and applications. It is an excellent resource for both students and practitioners who want to learn more about how to use data to make better decisions.
Classic guide to data warehousing, which key technology for storing and managing data for business intelligence applications. It provides a deep understanding of the concepts and techniques involved in designing and implementing data warehouses.
Comprehensive guide to data mining, which key technology for extracting knowledge from data. It covers a wide range of topics, from basic concepts to advanced techniques.
Provides a practical guide to using data science to solve business problems. It covers a wide range of topics, from data collection and analysis to model building and deployment.
Provides a practical guide to using machine learning to improve business processes and make smarter decisions. It covers a wide range of topics, from data collection and analysis to model building and deployment.
Provides a practical guide to using artificial intelligence to improve business processes and make smarter decisions. It covers a wide range of topics, from data collection and analysis to model building and deployment.
Is written for business intelligence professionals who want to learn tableau. Tableau leading data visualization tool that can be used to create interactive dashboards and reports.
Is written for business intelligence professionals who want to learn Python and open source tools. Python popular programming language that can be used to perform data analysis and visualization.
Is written for business intelligence professionals who want to learn R. R popular programming language that can be used to perform data analysis and visualization.

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