Google Cloud Customer Care Fundamentals - Español
Ce cours explique comment profiter au mieux de l'assistance Google Cloud. Vous y découvrirez les différents services d'assistance proposés par Google Cloud Customer Care. Vous apprendrez également à créer et gérer des demandes d'assistance, à consulter les problèmes connus affectant les services Google Cloud et à communiquer efficacement avec les ingénieurs de l'assistance. Vous vous familiariserez avec les différents niveaux de priorité associés aux demandes et les objectifs de niveau de service (SLO). Vous comprendrez mieux les états des demandes d'assistance et saurez comment en escalader une si nécessaire.
What's inside
Syllabus
Introducción
Presentar el curso y definir los objetivos de aprendizaje.
Antes de crear un caso
En este módulo, se presentan las opciones de Asistencia premium, mejorada y estándar del Customer Care Portfolio en el primer video. En el segundo video se conversa sobre las prácticas recomendadas para obtener un archivo de registro y se muestra cómo hacerlo quitando la información personal. La actividad final es una verificación de conocimientos.
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Syllabus
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Activities
Revise and Review Google Cloud Services
Show steps
By reviewing Google Cloud Services before the course, you'll be able to grasp concepts more easily as you progress through the course. Start by reading the documentation and watching video tutorials to familiarize yourself with the basics.
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Google Cloud Services
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Identify and review the core Google Cloud Services.
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Watch introductory videos and tutorials on Google Cloud Platform.
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Explore the Google Cloud documentation to gain a deeper understanding of the services.
Organize Course Materials and Notes
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Stay organized and maximize your learning by compiling your course materials and notes. This will help you easily find and review important information, reducing the time you spend searching for what you need.
Show steps
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Create a dedicated folder or notebook for the course.
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Regularly add and organize materials such as lecture slides, assignments, and notes.
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Use a consistent naming convention for your files to ease retrieval.
Mentor Junior Support Engineers
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Mentoring junior support engineers will reinforce your knowledge and provide valuable guidance to those starting their careers in the field. Share your expertise, provide feedback, and support their professional growth.
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Mentoring
Show steps
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Identify opportunities to mentor junior support engineers.
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Establish clear expectations and goals for the mentorship.
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Provide regular feedback, guidance, and support.
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Encourage and support their professional development.
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Evaluate the mentorship experience and make adjustments as needed.
Show all three activities
Revise and Review Google Cloud Services
Show steps
By reviewing Google Cloud Services before the course, you'll be able to grasp concepts more easily as you progress through the course. Start by reading the documentation and watching video tutorials to familiarize yourself with the basics.
Browse courses on
Google Cloud Services
Show steps
- Identify and review the core Google Cloud Services.
- Watch introductory videos and tutorials on Google Cloud Platform.
- Explore the Google Cloud documentation to gain a deeper understanding of the services.
Organize Course Materials and Notes
Show steps
Stay organized and maximize your learning by compiling your course materials and notes. This will help you easily find and review important information, reducing the time you spend searching for what you need.
Show steps
- Create a dedicated folder or notebook for the course.
- Regularly add and organize materials such as lecture slides, assignments, and notes.
- Use a consistent naming convention for your files to ease retrieval.
Mentor Junior Support Engineers
Show steps
Mentoring junior support engineers will reinforce your knowledge and provide valuable guidance to those starting their careers in the field. Share your expertise, provide feedback, and support their professional growth.
Browse courses on
Mentoring
Show steps
- Identify opportunities to mentor junior support engineers.
- Establish clear expectations and goals for the mentorship.
- Provide regular feedback, guidance, and support.
- Encourage and support their professional development.
- Evaluate the mentorship experience and make adjustments as needed.
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