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Marissa Moore

Site Reliability Engineers must have the right tools and strategies to perform in a technical, fast-paced environment. IBM Cloud SRE is guided by nine competency areas that lead to the successful practice of the discipline:

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Site Reliability Engineers must have the right tools and strategies to perform in a technical, fast-paced environment. IBM Cloud SRE is guided by nine competency areas that lead to the successful practice of the discipline:

● Applying Site Reliability Engineering principles

● Operations

● Monitoring and incident management

● Security and compliance

● Compute infrastructure

● Networking

● Storage and data management

● Reliability and resiliency

● Deployment automation

In this first course of the three-part Professional Certificate in Site Reliability Engineering (SRE), you will focus on the first four SRE competencies:

● Applying Site Reliability Engineering principles

● Operations

● Monitoring and incident management

● Security and compliance

NOTE: The remaining five SRE competencies are covered in Course 2: SRE Infrastructure, Resiliency and Deployment Automation.

This course covers approximately 50% of the content required to help you prepare for the “IBM Certified Professional SRE - Cloud V2” certification exam.

If you are interested in pursuing the “IBM Certified Professional SRE - Cloud V2” certification, we recommend that you complete all three offerings of the Professional Certificate in Site Reliability Engineering (SRE) to ensure a successful certification exam experience.

What you'll learn

Applying Site Reliability Engineering principles

● Manage the trade-off between change, velocity, and reliability of services

● Negotiate service level objectives, service level indicators, and error budgets

● Design and deploy automation strategies

● Leverage IBM Cloud tools and technology across the software development life cycle

● Understand the roles and responsibilities for SRE effectiveness

Operations

● Monitor resource utilization

● Perform operational readiness review (ORR)

● Employ cost-optimization strategies

● Identify key metrics for service health

Monitoring and incident management

● Create and maintain metrics, traces, and alerts

● Collect, analyze, and manage logs on IBM Cloud

● Manage incidents

● Perform post incident review

● Recognize and differentiate performance and availability metrics

● Perform statistical analysis and create actionable outcomes

Security and compliance

● Monitor security threats

● Implement and manage security policies

● Implement encryption models

● Manage role-based access control (RBAC) on IBM Cloud

● Define the shared responsibility model ****

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What's inside

Syllabus

Module 1: Welcome and Introduction
You will cover the following topics:
● An introduction to the IBM Professional SRE role
Module 2: SRE Fundamentals and Terminology
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● Deeper dive into SRE role
● SRE principles
● Managing trade-offs between change, velocity, and reliability
● Negotiating service level objectives, service level indicators, error budgets and the user experience
● IBM Cloud tools and technology across the Software Development Life Cycle
● Applying software engineering principles to drive reliability
Module 3: Operations
● Performing operational readiness reviews (ORR) on IBM Cloud
● Creating ORR checklist
● Employing cost-optimization strategies
● Managing backups and recoveries on IBM Cloud
Module 4: Monitoring
● Monitoring overview
● Creating and maintaining metrics, traces, and alerts on IBM Cloud
● Collecting, analyzing, and managing logs on IBM Cloud
● Identifying key metrics for service health on IBM Cloud
● Using performance and availability metrics to measure the health of services on IBM Cloud
Module 5: Incident Management
● Managing incidents on IBM Cloud
● Developing a balanced action plan to mitigate future incidents
● Performing the post-incident review
Module 6: Security and Compliance
● Monitoring and managing security threats on IBM Cloud
● Implementing and managing security policies on IBM Cloud
● Implementing encryption models
● Managing role-based access control on IBM Cloud

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Provides a strong foundation in the principles and practices of Site Reliability Engineering (SRE)
Emphasizes practical application through hands-on activities and case studies
Covers a comprehensive range of SRE topics, including operations, monitoring, incident management, and security
Led by Marissa Moore, a recognized expert in the field of SRE
Aligned with the industry-recognized IBM Certified Professional SRE - Cloud V2 certification exam
Part of a three-part Professional Certificate in Site Reliability Engineering, providing a comprehensive learning experience

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in SRE Fundamentals and Security with these activities:
Review IBM Cloud Security Best Practices
Reviewing IBM Cloud security best practices will ensure you stay up-to-date on the latest security recommendations and guidelines for the IBM Cloud platform.
Browse courses on Cloud Security
Show steps
  • Review the IBM Cloud Security documentation
  • Identify best practices for securing your IBM Cloud environment
  • Apply these best practices to your own cloud environment
Review Basic Networking Concepts
Reviewing basic networking concepts will help you understand the underlying infrastructure and protocols used in cloud computing.
Browse courses on Networking Basics
Show steps
  • Review OSI model and TCP/IP stack
  • Learn about IP addressing and subnetting
  • Understand how DNS works
  • Explore basic network security concepts
Follow Tutorials on IBM Cloud Monitoring and Logging
Following tutorials on IBM Cloud Monitoring and Logging will provide you with hands-on experience in using these tools to monitor and troubleshoot your cloud infrastructure.
Show steps
  • Find tutorials on IBM Cloud Monitoring and Logging
  • Follow the tutorials step-by-step
  • Apply what you've learned to your own cloud environment
Two other activities
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Create a Flowchart of Incident Response Process
Creating a flowchart of the incident response process will help you visualize and understand the steps involved in managing incidents.
Browse courses on Incident Management
Show steps
  • Identify the steps involved in the incident response process
  • Create a flowchart that outlines the steps
  • Review and refine the flowchart
Practice Troubleshooting Common Cloud Issues
Practicing troubleshooting common cloud issues will help you develop the skills needed to resolve problems and maintain service availability.
Browse courses on Cloud Troubleshooting
Show steps
  • Identify common cloud issues
  • Use troubleshooting tools and techniques
  • Resolve cloud issues

Career center

Learners who complete SRE Fundamentals and Security will develop knowledge and skills that may be useful to these careers:
Site Reliability Engineer
Site Reliability Engineers are responsible for the maintenance and reliability of software applications. They work to ensure that these applications are available, reliable, and scalable. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Site Reliability Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Site Reliability Engineer.
DevOps Engineer
DevOps Engineers are responsible for bridging the gap between development and operations teams. They work to ensure that software applications are delivered quickly and efficiently, while also maintaining quality and reliability. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful DevOps Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any DevOps Engineer.
Cloud Engineer
Cloud Engineers are responsible for designing, building, and managing cloud computing infrastructure. They work to ensure that cloud applications are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Cloud Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Cloud Engineer.
Systems Engineer
Systems Engineers are responsible for designing, building, and maintaining computer systems. They work to ensure that these systems are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Systems Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Systems Engineer.
Security Engineer
Security Engineers are responsible for protecting computer systems from unauthorized access, use, disclosure, disruption, modification, or destruction. They work to ensure that these systems are secure and compliant with all applicable laws and regulations. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Security Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Security Engineer.
Network Engineer
Network Engineers are responsible for designing, building, and maintaining computer networks. They work to ensure that these networks are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Network Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Network Engineer.
Data Engineer
Data Engineers are responsible for designing, building, and maintaining data pipelines. They work to ensure that these pipelines are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Data Engineer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Data Engineer.
Quality Assurance Analyst
Quality Assurance Analysts are responsible for ensuring that software applications are of high quality. They work to identify and fix bugs, and to ensure that applications meet all applicable standards and regulations. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Quality Assurance Analyst. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Quality Assurance Analyst.
Software Developer
Software Developers are responsible for designing, building, and maintaining software applications. They work to ensure that these applications are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful Software Developer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Software Developer.
IT Manager
IT Managers are responsible for overseeing the IT operations of an organization. They work to ensure that IT systems are reliable, scalable, and secure. The SRE Fundamentals and Security Course can help you develop the skills and knowledge you need to become a successful IT Manager. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any IT Manager.
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They work to ensure that projects are completed on time, on budget, and to the required quality. The SRE Fundamentals and Security Course may help you develop the skills and knowledge you need to become a successful Project Manager. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Project Manager.
Business Analyst
Business Analysts are responsible for analyzing business needs and developing solutions to meet those needs. They work to ensure that business solutions are aligned with the overall goals of the organization. The SRE Fundamentals and Security Course may help you develop the skills and knowledge you need to become a successful Business Analyst. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Business Analyst.
Data Scientist
Data Scientists are responsible for collecting, analyzing, and interpreting data. They work to identify trends and patterns in data, and to develop insights that can be used to improve decision-making. The SRE Fundamentals and Security Course may help you develop the skills and knowledge you need to become a successful Data Scientist. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Data Scientist.
Technical Writer
Technical Writers are responsible for writing and editing technical documentation. They work to ensure that documentation is clear, concise, and accurate. The SRE Fundamentals and Security Course may help you develop the skills and knowledge you need to become a successful Technical Writer. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Technical Writer.
Systems Administrator
Systems Administrators are responsible for installing, configuring, and maintaining computer systems. They work to ensure that these systems are reliable, scalable, and secure. The SRE Fundamentals and Security Course may help you develop the skills and knowledge you need to become a successful Systems Administrator. The course covers topics such as SRE principles, operations, monitoring, and incident management. It also covers security and compliance, which are essential topics for any Systems Administrator.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in SRE Fundamentals and Security.
Provides a comprehensive overview of the principles and practices of Site Reliability Engineering (SRE), as developed and implemented at Google. It covers topics such as service level objectives (SLOs), error budgets, incident management, and capacity planning. This book valuable resource for anyone looking to learn more about SRE or to implement SRE practices in their own organization.
Provides a comprehensive overview of DevOps principles and practices, including information on SRE. It valuable resource for anyone who wants to learn more about DevOps and SRE.
This novel tells the story of a fictional IT team that is struggling to meet the demands of their business. The team learns about SRE principles and practices, and how to apply them to their own work. great way to learn about SRE in a practical and engaging way.
Provides a detailed guide to Terraform, which popular infrastructure-as-code tool used by SREs. It includes information on Terraform basics, modules, and providers.
Provides a comprehensive overview of social engineering. It covers topics such as social engineering techniques, countermeasures, and case studies.
Provides a comprehensive overview of security engineering principles and practices, which are essential for SREs. It includes information on threat modeling, risk assessment, and security controls.
Provides a detailed guide to monitoring systems, which are essential for SREs. It includes information on different types of monitoring systems, how to choose the right system for your needs, and how to use monitoring data to improve your systems.

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