IBM Cloud Associate Site Reliability Engineer

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What's inside

Learning objectives

Welcome & introduction:
Understand day-to-day activities of an sre
Sre fundamentals & terminology:
Define key sre responsibilities and sre principles
Compare slos, slis, and slas and the relationship between them
Recall the benefits and foundational techniques of reliability and resiliency
Distinguish between the types of monitoring and techniques used to observe a system
Identify availability and performance impacts and solutions
Discover the value of the four golden signals and how troubleshooting is used to solve problems
Incident management and post incident reviews:
Outline key tenets of incident management and related toolchains and architecture
Describe the service management process and how it relates to sre
Define problem management and root cause analysis, their benefits and post-incident review concepts
Demonstrate understanding of rank-ordered actions and automation use cases
Observability topics:
Outline the benefits and strategies of monitoring and observability
Review types and methods of monitoring, monitoring tools, and metrics
Review resource utilization requirements and their application to monitoring strategies
Outline the purpose, benefits, and best practices of automated application monitoring
Demonstrate the importance of logging to sres
Troubleshooting and runbooks:

Explain how troubleshooting fits into the sre role
Define ibm cloud code engine and how it is used for logging, monitoring, auditing and troubleshooting information
Demonstrate troubleshooting techniques for virtual server instances, ibm cloud for vmware®, ibm cloud internet services, and block storage issues
Review how to troubleshoot a 500 internal server error
Operations:
Identify the guidelines for an orr and how to perform one
Apply sre roles and responsibilities to application deployments
Define high availability and service architecture components as it relates to the workload
Recall the five tenets of service management and operation as it relates to microservice architecture
Demonstrate best practices for backup, restore, and archive data on ibm cloud native applications
Define data storage replication concepts for high availability and disaster recovery across various platforms and solutions
Deployments:
Define the purpose, benefits, and activities of continuous integration, continuous delivery, and continuous deployment
Recall the benefits and approach of infrastructure as code with schematics
Compare the three zero downtime deployment models
Security on ibm cloud:
Recall how to recognize and respond to security issues
Define user-related security policies
Outline security information and event management (siem)
Classify ibm's security incident response management
Define the role of an sre in monitoring security issues

Welcome & introduction:
Understand day-to-day activities of an sre
Sre fundamentals & terminology:
Define key sre responsibilities and sre principles
Compare slos, slis, and slas and the relationship between them
Recall the benefits and foundational techniques of reliability and resiliency
Distinguish between the types of monitoring and techniques used to observe a system
Identify availability and performance impacts and solutions
Discover the value of the four golden signals and how troubleshooting is used to solve problems
Incident management and post incident reviews:
Outline key tenets of incident management and related toolchains and architecture
Describe the service management process and how it relates to sre
Define problem management and root cause analysis, their benefits and post-incident review concepts
Demonstrate understanding of rank-ordered actions and automation use cases
Observability topics:
Outline the benefits and strategies of monitoring and observability
Review types and methods of monitoring, monitoring tools, and metrics
Review resource utilization requirements and their application to monitoring strategies
Outline the purpose, benefits, and best practices of automated application monitoring
Demonstrate the importance of logging to sres
Troubleshooting and runbooks:
Explain how troubleshooting fits into the sre role
Define ibm cloud code engine and how it is used for logging, monitoring, auditing and troubleshooting information
Demonstrate troubleshooting techniques for virtual server instances, ibm cloud for vmware®, ibm cloud internet services, and block storage issues
Review how to troubleshoot a 500 internal server error
Operations:
Identify the guidelines for an orr and how to perform one
Apply sre roles and responsibilities to application deployments
Define high availability and service architecture components as it relates to the workload
Recall the five tenets of service management and operation as it relates to microservice architecture
Demonstrate best practices for backup, restore, and archive data on ibm cloud native applications
Define data storage replication concepts for high availability and disaster recovery across various platforms and solutions
Deployments:
Define the purpose, benefits, and activities of continuous integration, continuous delivery, and continuous deployment
Recall the benefits and approach of infrastructure as code with schematics
Compare the three zero downtime deployment models
Security on ibm cloud:
Recall how to recognize and respond to security issues
Define user-related security policies
Outline security information and event management (siem)
Classify ibm's security incident response management
Define the role of an sre in monitoring security issues

Syllabus

Module 1: Welcome & Introduction

You will cover the following topic:

Welcome and Introduction

Module 2: SRE Fundamentals & Terminology

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in IBM Cloud Associate Site Reliability Engineer with these activities:

Review Prerequisites

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Refresh your foundational knowledge in key SRE concepts, ensuring a solid understanding before starting the course.

Browse courses on Incident Management

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Review SRE Fundamentals and Terminology
Explore Incident Management Concepts
Understand Observability Principles
熟悉故障排除技术

Follow SRE Learning Paths

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Explore online SRE learning paths and tutorials to supplement your course learning, deepening your understanding of key concepts and practices.

Browse courses on Incident Management

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Search for reputable SRE learning platforms
Identify structured SRE learning paths

SRE Best Practices Discussion Group

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Join a discussion group with fellow learners to exchange knowledge, share experiences, and explore different perspectives on SRE best practices.

Browse courses on Incident Management

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Join the online discussion group
Participate in weekly discussions
分享见解和经验

Five other activities

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Troubleshooting Case Study Exercises

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Engage in hands-on case studies that simulate real-world troubleshooting scenarios, improving your problem-solving skills.

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Analyze a given incident report
Use monitoring and logging data to identify the root cause
Apply troubleshooting techniques to resolve the issue

Create a Troubleshooting Playbook

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Develop a comprehensive troubleshooting playbook that outlines step-by-step procedures for resolving common issues, ensuring a structured and efficient approach to problem-solving.

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Identify common issues and their symptoms
Define troubleshooting steps and actions
Document the playbook in an accessible format

Attend an SRE Workshop

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Participate in an SRE workshop led by industry experts to gain hands-on experience and learn advanced techniques for implementing and managing SRE practices.

Browse courses on Observability

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