Innovation publique et pensée design, l'innovation sociale au service des territoires from Coursera

Les collectivités territoriales et les services de l'Etat sont confrontés à de multiples enjeux : crise des finances publiques, augmentation des dépenses sociales, défiance croissante des administrés, concurrence des solutions proposées par des communautés numériques très agiles.

La bonne nouvelle, c'est que des solutions existent pour faire mieux avec moins ! L'innovation publique, c'est possible grâce aux apports de ce que l'on appelle la pensée design, qui permet de repenser le service offert à l'usager.

Ce MOOC a été réalisé en partenariat avec le Conseil départemental du Val d'Oise, pionnier dans la mise en oeuvre de ces approches. Son originalité ? Nous vous proposons une expérience d’apprentissage très riche basée à la fois sur l'expertise de spécialistes du sujet et sur l'expérience de nombreux acteurs publics de terrain, qui mettent en œuvre cette approche et apportent leur témoignage dans les différents modules.

Notre objectif ? Vous donner les compétences pour coordonner un projet d'innovation publique s’appuyant sur une approche design de service, quels que soient le domaine et le contexte dans lesquels vous travaillez.

Bienvenue dans ce MOOC !

Thierry Sibieude et l'équipe pédagogique

What's inside

Syllabus

Innovation publique et pensée design

Nous allons dans cet épisode poser le cadre de la réflexion, en nous intéressant à l’innovation publique d’une part, à la pensée design d’autre part, et à la façon dont la pensée design peut contribuer à l’innovation publique. Qu’est-ce que l’innovation publique ? Comment se situe-t-elle par rapport à l’innovation sociale ? Et par rapport à l’innovation territoriale ? D’où vient le design thinking ? Quelle relations entretient-il avec l’innovation publique ? En quoi consiste-t-il ?

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Développe les compétences nécessaires en matière de design, de pensée créative et d'innovation pour coordonner un projet d'innovation dans le secteur public

Fournit des connaissances pratiques sur l'approche de la pensée design, qui est hautement reconnue dans l'industrie pour innover dans le secteur public

S'adresse aux acteurs du service public, qu'ils soient débutants ou avancés, souhaitant améliorer l'efficacité et la satisfaction des usagers

Nécessite un certain niveau de maîtrise des outils numériques et des méthodes de travail collaboratif

Se concentre sur l'approche design thinking, qui peut ne pas convenir à tous les types de projets d'innovation dans le secteur public

Reviews summary

Innovation publique par la pensée design

Selon les apprenants, ce cours est une excellente introduction très pertinente à l'application de la pensée design pour l'innovation publique au service des territoires. Les étudiants soulignent la qualité pédagogique, le fait qu'il est très bien structuré, et la clarté des explications. Les exemples concrets et les témoignages de professionnels sont particulièrement appréciés pour leur utilité pratique. Le contenu est jugé directement applicable dans le contexte professionnel des participants, notamment dans le secteur public. L'accueil est largement positif, offrant une solide base pour aborder des projets d'innovation.

Offre une base solide sur la pensée design.

"C'est une excellente introduction aux concepts clés de la pensée design appliquée à l'innovation."

"Il m'a fourni une bonne base pour approfondir le sujet de l'innovation publique."

"Idéal pour découvrir comment la pensée design s'applique concrètement dans mon domaine professionnel."

"Un bon point de départ pour s'approprier la méthodologie de la pensée design."

Cas pratiques et témoignages appréciés.

"Les exemples concrets aident vraiment à la compréhension et à l'application des méthodes."

"Les témoignages de professionnels apportent une perspective précieuse et inspirante du terrain."

"J'ai trouvé les études de cas très éclairantes et pertinentes pour illustrer les concepts."

"La richesse des illustrations pratiques rend le sujet vivant et engageant."

Bien structuré avec des explications claires.

"Le cours est très bien structuré et les explications sont d'une grande clarté."

"J'ai apprécié la qualité de la pédagogie employée, rendant les concepts abordables."

"Le rythme des modules est bon et l'enchaînement logique facilite l'apprentissage."

"Une structure cohérente qui permet de suivre facilement les étapes de la pensée design."

Contenu très pertinent pour le secteur public.

"J'ai trouvé le contenu très pertinent pour mon contexte dans le secteur public et les territoires."

"Les outils présentés sont directement applicables dans le cadre de nos projets."

"Le MOOC est parfaitement adapté aux professionnels publics qui souhaitent innover dans leurs pratiques."

"Une approche très utile pour l'innovation au sein des administrations publiques."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Innovation publique et pensée design, l'innovation sociale au service des territoires with these activities:

Complete review exercises on design thinking

Show steps

Refine your understanding of design thinking through exercises to prepare for this course

Browse courses on Design Thinking

Show steps

Review and complete brainstorming exercises on design thinking
Complete practice activities based on Human Centered Design principles
Complete an activity on Ideation techniques
Complete a practice activity on Prototyping

Learn how to prototype solutions

Show steps

Develop your skills in prototyping by following tutorials

Browse courses on Prototyping

Show steps

Follow tutorials on brainstorming and idea generation for prototyping
Follow tutorials on wireframing and user interface design
Follow tutorials on using prototyping tools and software
Follow tutorials on testing and evaluating prototypes

Show all two activities

Career center

Learners who complete Innovation publique et pensée design, l'innovation sociale au service des territoires will develop knowledge and skills that may be useful to these careers:

Public Policy Analyst

In the public policy analyst career, professionals are tasked with advising government officials on policy regarding public services. Social innovators who wish to find work in this career need to have an understanding of how public services can be improved, and this course helps to build this understanding through the discussion of innovation in the public sector. An analyst who takes this course will become more valuable to those they advise and may find it easier to obtain employment in the field.

See salaries and explore the career path for Public Policy Analyst

Program Manager

Individuals who work as program managers are responsible for coordinating activities and managing resources for a specific program. Public program managers may work in business, government, or non-profit sectors. Graduates of this course will have a deeper understanding of public sector program management and will be able to examine the design of services in the public sector.

See salaries and explore the career path for Program Manager

Service Designer

Service designers are individuals who design and develop new services. They may work in the private or public sectors and can find employment in technology, consulting, or financial services. Enrolling in this program can be helpful to an individual who wishes to enter the service design industry as it focuses on design thinking in the public sector.

See salaries and explore the career path for Service Designer

Innovation Consultant

Geared toward those who wish to work in a consulting role, innovation consultants are individuals who are involved in the process of bringing new ideas to a business or organization whether in the private or public sectors. Those who enroll in this course will learn about innovation in the public sector, which will benefit them in the job search process.

See salaries and explore the career path for Innovation Consultant

User Experience (UX) Designer

User experience designers work to improve the user experience of products and services. They may employ principles of design thinking. This course will be helpful to those who want to become UX designers since it will help them understand how design thinking is applied to the public sector. This will broaden the range of opportunities available to a job candidate.

See salaries and explore the career path for User Experience (UX) Designer

Interaction Designer

Interaction designers are responsible for designing and improving the interactions between users and digital products and services. Through this online course, students with an interest in the interaction design field will learn how to apply design thinking in the public sector.

See salaries and explore the career path for Interaction Designer

Public Administrator

Public administrators are responsible for overseeing and implementing public policies and programs. Though this course is not directly related to public administration, it may be useful to someone who wants to work in this field. Having an understanding of the design thinking process will be beneficial in proposing and implementing public programs.

See salaries and explore the career path for Public Administrator

Product Manager

Product managers are responsible for overseeing the creation and development of products and services. While a PM may not work in the public sector, they can use public sector principles to bring a product to market. Individuals interested in product management who want to learn about public sector principles can enroll in this course.

See salaries and explore the career path for Product Manager

Social Innovator

Social innovators are individuals who work to develop and implement new solutions to social problems. Graduates of this course will gain a better understanding of how innovation can be used to solve social problems, which will make them more effective in their roles as social innovators.

See salaries and explore the career path for Social Innovator

Nonprofit Program Manager

Individuals who work in the nonprofit sector can use this course to better understand the process of innovation in the public sector. Through this understanding, a nonprofit program manager may be able to become more effective and more successful in their role, particularly if their focus is in social services.

See salaries and explore the career path for Nonprofit Program Manager

Government Relations Manager

Government relations managers are responsible for representing and advising organizations on government-related matters. This course will provide these professionals with a deeper understanding of how the government works and how to promote innovation within government.

See salaries and explore the career path for Government Relations Manager

UX Researcher

UX researchers are responsible for conducting research to understand the needs and wants of users. They may work in a variety of settings, including public and private sector organizations. Enrolling in this course can be helpful for UX researchers who want to work in the public sector, as it will provide insights into the public sector challenges and how to solve them.

See salaries and explore the career path for UX Researcher

Public Relations Specialist

Public relations specialists are responsible for managing the public image of an organization. This course will provide public relations specialists with a deeper understanding of how to communicate with the public and how to promote innovation within government.

See salaries and explore the career path for Public Relations Specialist

Event Planner

Event planners are responsible for planning and executing events. This course may be useful to event planners who want to work in the public sector, as it will provide insights into how to plan and execute events for government organizations.

See salaries and explore the career path for Event Planner

Communications Manager

Communications managers are responsible for managing the communication activities of an organization. This course will provide communications managers with a deeper understanding of how to communicate with the public and how to promote innovation within government.

See salaries and explore the career path for Communications Manager