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Thierry Sibieude

Les collectivités territoriales et les services de l'Etat sont confrontés à de multiples enjeux : crise des finances publiques, augmentation des dépenses sociales, défiance croissante des administrés, concurrence des solutions proposées par des communautés numériques très agiles.

La bonne nouvelle, c'est que des solutions existent pour faire mieux avec moins ! L'innovation publique, c'est possible grâce aux apports de ce que l'on appelle la pensée design, qui permet de repenser le service offert à l'usager.

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Les collectivités territoriales et les services de l'Etat sont confrontés à de multiples enjeux : crise des finances publiques, augmentation des dépenses sociales, défiance croissante des administrés, concurrence des solutions proposées par des communautés numériques très agiles.

La bonne nouvelle, c'est que des solutions existent pour faire mieux avec moins ! L'innovation publique, c'est possible grâce aux apports de ce que l'on appelle la pensée design, qui permet de repenser le service offert à l'usager.

Ce MOOC a été réalisé en partenariat avec le Conseil départemental du Val d'Oise, pionnier dans la mise en oeuvre de ces approches. Son originalité ? Nous vous proposons une expérience d’apprentissage très riche basée à la fois sur l'expertise de spécialistes du sujet et sur l'expérience de nombreux acteurs publics de terrain, qui mettent en œuvre cette approche et apportent leur témoignage dans les différents modules.

Notre objectif ? Vous donner les compétences pour coordonner un projet d'innovation publique s’appuyant sur une approche design de service, quels que soient le domaine et le contexte dans lesquels vous travaillez.

Bienvenue dans ce MOOC !

Thierry Sibieude et l'équipe pédagogique

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What's inside

Syllabus

Innovation publique et pensée design
Nous allons dans cet épisode poser le cadre de la réflexion, en nous intéressant à l’innovation publique d’une part, à la pensée design d’autre part, et à la façon dont la pensée design peut contribuer à l’innovation publique. Qu’est-ce que l’innovation publique ? Comment se situe-t-elle par rapport à l’innovation sociale ? Et par rapport à l’innovation territoriale ? D’où vient le design thinking ? Quelle relations entretient-il avec l’innovation publique ? En quoi consiste-t-il ?
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Développe les compétences nécessaires en matière de design, de pensée créative et d'innovation pour coordonner un projet d'innovation dans le secteur public
Fournit des connaissances pratiques sur l'approche de la pensée design, qui est hautement reconnue dans l'industrie pour innover dans le secteur public
S'adresse aux acteurs du service public, qu'ils soient débutants ou avancés, souhaitant améliorer l'efficacité et la satisfaction des usagers
Nécessite un certain niveau de maîtrise des outils numériques et des méthodes de travail collaboratif
Se concentre sur l'approche design thinking, qui peut ne pas convenir à tous les types de projets d'innovation dans le secteur public

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Reviews summary

Innovation publique par la pensée design

Selon les apprenants, ce cours est une excellente introduction très pertinente à l'application de la pensée design pour l'innovation publique au service des territoires. Les étudiants soulignent la qualité pédagogique, le fait qu'il est très bien structuré, et la clarté des explications. Les exemples concrets et les témoignages de professionnels sont particulièrement appréciés pour leur utilité pratique. Le contenu est jugé directement applicable dans le contexte professionnel des participants, notamment dans le secteur public. L'accueil est largement positif, offrant une solide base pour aborder des projets d'innovation.
Offre une base solide sur la pensée design.
"C'est une excellente introduction aux concepts clés de la pensée design appliquée à l'innovation."
"Il m'a fourni une bonne base pour approfondir le sujet de l'innovation publique."
"Idéal pour découvrir comment la pensée design s'applique concrètement dans mon domaine professionnel."
"Un bon point de départ pour s'approprier la méthodologie de la pensée design."
Cas pratiques et témoignages appréciés.
"Les exemples concrets aident vraiment à la compréhension et à l'application des méthodes."
"Les témoignages de professionnels apportent une perspective précieuse et inspirante du terrain."
"J'ai trouvé les études de cas très éclairantes et pertinentes pour illustrer les concepts."
"La richesse des illustrations pratiques rend le sujet vivant et engageant."
Bien structuré avec des explications claires.
"Le cours est très bien structuré et les explications sont d'une grande clarté."
"J'ai apprécié la qualité de la pédagogie employée, rendant les concepts abordables."
"Le rythme des modules est bon et l'enchaînement logique facilite l'apprentissage."
"Une structure cohérente qui permet de suivre facilement les étapes de la pensée design."
Contenu très pertinent pour le secteur public.
"J'ai trouvé le contenu très pertinent pour mon contexte dans le secteur public et les territoires."
"Les outils présentés sont directement applicables dans le cadre de nos projets."
"Le MOOC est parfaitement adapté aux professionnels publics qui souhaitent innover dans leurs pratiques."
"Une approche très utile pour l'innovation au sein des administrations publiques."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Innovation publique et pensée design, l'innovation sociale au service des territoires with these activities:
Complete review exercises on design thinking
Refine your understanding of design thinking through exercises to prepare for this course
Browse courses on Design Thinking
Show steps
  • Review and complete brainstorming exercises on design thinking
  • Complete practice activities based on Human Centered Design principles
  • Complete an activity on Ideation techniques
  • Complete a practice activity on Prototyping
Learn how to prototype solutions
Develop your skills in prototyping by following tutorials
Browse courses on Prototyping
Show steps
  • Follow tutorials on brainstorming and idea generation for prototyping
  • Follow tutorials on wireframing and user interface design
  • Follow tutorials on using prototyping tools and software
  • Follow tutorials on testing and evaluating prototypes
Show all two activities

Career center

Learners who complete Innovation publique et pensée design, l'innovation sociale au service des territoires will develop knowledge and skills that may be useful to these careers:
Public Policy Analyst
In the public policy analyst career, professionals are tasked with advising government officials on policy regarding public services. Social innovators who wish to find work in this career need to have an understanding of how public services can be improved, and this course helps to build this understanding through the discussion of innovation in the public sector. An analyst who takes this course will become more valuable to those they advise and may find it easier to obtain employment in the field.
Program Manager
Individuals who work as program managers are responsible for coordinating activities and managing resources for a specific program. Public program managers may work in business, government, or non-profit sectors. Graduates of this course will have a deeper understanding of public sector program management and will be able to examine the design of services in the public sector.
Service Designer
Service designers are individuals who design and develop new services. They may work in the private or public sectors and can find employment in technology, consulting, or financial services. Enrolling in this program can be helpful to an individual who wishes to enter the service design industry as it focuses on design thinking in the public sector.
Innovation Consultant
Geared toward those who wish to work in a consulting role, innovation consultants are individuals who are involved in the process of bringing new ideas to a business or organization whether in the private or public sectors. Those who enroll in this course will learn about innovation in the public sector, which will benefit them in the job search process.
User Experience (UX) Designer
User experience designers work to improve the user experience of products and services. They may employ principles of design thinking. This course will be helpful to those who want to become UX designers since it will help them understand how design thinking is applied to the public sector. This will broaden the range of opportunities available to a job candidate.
Interaction Designer
Interaction designers are responsible for designing and improving the interactions between users and digital products and services. Through this online course, students with an interest in the interaction design field will learn how to apply design thinking in the public sector.
Public Administrator
Public administrators are responsible for overseeing and implementing public policies and programs. Though this course is not directly related to public administration, it may be useful to someone who wants to work in this field. Having an understanding of the design thinking process will be beneficial in proposing and implementing public programs.
Product Manager
Product managers are responsible for overseeing the creation and development of products and services. While a PM may not work in the public sector, they can use public sector principles to bring a product to market. Individuals interested in product management who want to learn about public sector principles can enroll in this course.
Social Innovator
Social innovators are individuals who work to develop and implement new solutions to social problems. Graduates of this course will gain a better understanding of how innovation can be used to solve social problems, which will make them more effective in their roles as social innovators.
Nonprofit Program Manager
Individuals who work in the nonprofit sector can use this course to better understand the process of innovation in the public sector. Through this understanding, a nonprofit program manager may be able to become more effective and more successful in their role, particularly if their focus is in social services.
Government Relations Manager
Government relations managers are responsible for representing and advising organizations on government-related matters. This course will provide these professionals with a deeper understanding of how the government works and how to promote innovation within government.
UX Researcher
UX researchers are responsible for conducting research to understand the needs and wants of users. They may work in a variety of settings, including public and private sector organizations. Enrolling in this course can be helpful for UX researchers who want to work in the public sector, as it will provide insights into the public sector challenges and how to solve them.
Public Relations Specialist
Public relations specialists are responsible for managing the public image of an organization. This course will provide public relations specialists with a deeper understanding of how to communicate with the public and how to promote innovation within government.
Event Planner
Event planners are responsible for planning and executing events. This course may be useful to event planners who want to work in the public sector, as it will provide insights into how to plan and execute events for government organizations.
Communications Manager
Communications managers are responsible for managing the communication activities of an organization. This course will provide communications managers with a deeper understanding of how to communicate with the public and how to promote innovation within government.

Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Innovation publique et pensée design, l'innovation sociale au service des territoires.
Provides a comprehensive overview of the design thinking process, from understanding the problem to generating and testing solutions. It valuable resource for anyone interested in learning more about design thinking and how it can be used to drive innovation.
This classic book explores the challenges that established companies face when trying to innovate. It provides insights into why disruptive technologies often succeed despite being inferior to existing products and services.
Provides a practical guide to developing value propositions that meet the needs of customers. It valuable resource for anyone involved in product development or marketing.
Provides a step-by-step guide to building a successful startup. It emphasizes the importance of testing ideas quickly and cheaply, and iterating based on feedback.
Provides a comprehensive toolkit for driving innovation within an organization. It includes tools and techniques for identifying opportunities, developing new products and services, and overcoming barriers to innovation.
Explores the use of design thinking to address social problems. It provides a practical guide to developing and implementing social innovations that can make a real difference in the world.
Provides a practical guide to creating a culture of innovation within an organization. It outlines the key principles and practices of innovation, and provides tools and techniques for overcoming the barriers to innovation.
This document provides a vision for the future of cities and human settlements. It outlines the key principles and goals for sustainable urban development.

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