Virtual Care with Presence from edX

Overview
Internet Enduring Material sponsored by Stanford University School of Medicine.

Healthcare systems are rapidly scaling up telemedicine to reduce risk of infection and protect clinicians and patients in light of the pandemic. In the outpatient setting, many visits are taking place by video, introducing a digital barrier to the human connection that is central to patient care. This training video covers strategies to foster humanism and meaningful connection during virtual visits, as guided by the Presence 5 model.

Intended Audience

Specialties - All Specialties

Professions - Advance Practice Nurse (APN), Fellow/Resident, Non-Physician, Nurse, Physical Therapist (DPT), Physician, Physician Assistant (PA), Professional Nurse (RN), Psychologist (PsyD), Social Worker

Accreditation
In support of improving patient care, Stanford Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation
American Medical Association (AMA)

Stanford Medicine designates this Enduring Material for a maximum of 0.25 AMA PRA Category 1 Credits™️. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

If you would like to earn CME credit from Stanford University School of Medicine for participating in this course, please review the information here prior to beginning the activity.

What you'll learn

Apply strategies to "Prepare with intention" and center oneself prior to conducting a telemedicine visit.
Incorporate strategies to "Listen intently and completely" while on a virtual visit with a patient.
Determine goals and priorities with the patient during the virtual visit by "Agreeing on what matters most."
Engage virtually with the patient's family, friends, and home environment by "Connecting with the patient's story."
Recognize and respond to body language, facial expressions, and changes in tone by "Exploring emotional cues."

What's inside

Learning objectives

Apply strategies to "prepare with intention" and center oneself prior to conducting a telemedicine visit.
Incorporate strategies to "listen intently and completely" while on a virtual visit with a patient.
Determine goals and priorities with the patient during the virtual visit by "agreeing on what matters most."

Engage virtually with the patient's family, friends, and home environment by "connecting with the patient's story."
Recognize and respond to body language, facial expressions, and changes in tone by "exploring emotional cues."

Apply strategies to "prepare with intention" and center oneself prior to conducting a telemedicine visit.
Incorporate strategies to "listen intently and completely" while on a virtual visit with a patient.
Determine goals and priorities with the patient during the virtual visit by "agreeing on what matters most."
Engage virtually with the patient's family, friends, and home environment by "connecting with the patient's story."
Recognize and respond to body language, facial expressions, and changes in tone by "exploring emotional cues."

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Teaches strategies to enhance human connection in a digital healthcare setting

Features highly experienced instructors from Stanford University School of Medicine

Provides strategies for fostering meaningful connection during virtual patient visits

Applies the Presence 5 model to promote effective virtual patient interactions

Covers key aspects of human connection, such as empathy, active listening, and emotional cues

Offers continuing medical education (CME) credits for healthcare professionals

Reviews summary

Building human connection in telemedicine

According to learners, this course is a highly practical and impactful guide for healthcare professionals navigating telemedicine. It effectively teaches how to maintain human connection and foster humanism during virtual visits, leveraging the Presence 5 model. Many praise its concise yet profound strategies and immediate applicability in daily practice, finding it essential for modern virtual care. While a majority find it highly valuable, a few experienced practitioners felt the content was somewhat basic, suggesting it might be better suited as a primer for beginners rather than advanced learners. Overall, the course is well-received for its actionable insights.

Successfully addresses key aspects of virtual patient interactions.

"I especially liked the emphasis on preparing with intention and listening intently."

"The segment on connecting with the patient's story was particularly moving and actionable."

"I found the tips on body language and facial expressions quite helpful, even though it's a video call."

Delivers key concepts effectively for busy professionals.

"Short, sweet, and to the point. The 'Presence 5' model is a game-changer for virtual visits."

"While the content is concise, it provides a solid foundation."

"Useful and concise. It covered key aspects of virtual communication."

"Very impactful for a quick course."

Emphasizes building rapport and humanism in virtual settings.

"It really highlighted the importance of connection in telemedicine."

"This course provided simple yet profound strategies to maintain human connection virtually."

"It perfectly addresses the challenge of building rapport in a virtual environment."

"The overall message about fostering humanism truly resonated with me."

Provides immediately applicable strategies for virtual patient care.

"The 'Presence 5' framework is practical and easy to apply immediately in my daily practice."

"This course provided simple yet profound strategies to maintain human connection virtually."

"I gained practical insights that I can immediately apply."

"The content felt truly practical and was directly applicable to my daily practice as a nurse practitioner."

Content is ideal for beginners, less so for experienced practitioners.

"Decent content, but I felt it was very basic. I've been doing telemedicine for years..."

"It's a good primer for beginners, but experienced practitioners might find it a bit superficial."

"For those new to telemedicine, it's probably great. But for someone who's been doing it for a while, it might feel like a refresher."

"I was hoping for more advanced techniques or case studies."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Virtual Care with Presence with these activities:

Review Study Materials

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Review past coursework or study materials to strengthen foundational knowledge.

Browse courses on Medical Terminology

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Gather study materials from prior courses or programs.
Review textbooks, lecture notes, and other relevant materials.
Take practice questions or quizzes to test understanding.

Read "How Doctors Think"

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Improve your critical thinking skills and learn how to approach patient care with more empathy and understanding.

View Your Medical Mind: How to Decide What Is Right... on Amazon

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Read the first five chapters of the book.
Summarize the main points of each chapter.
Discuss the book with a friend or colleague.

Follow video tutorials on telemedicine best practices

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Learn about best practices for conducting telemedicine visits, such as how to establish rapport, communicate effectively, and use technology effectively.

Browse courses on Telemedicine

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Search for video tutorials on telemedicine best practices.
Watch several tutorials and take notes.
Apply the tips you learned in your next telemedicine visit.

Nine other activities

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Show all 12 activities

Practice Telemedicine Skills

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Seek out and follow tutorials to develop skills in using telemedicine platforms and techniques.

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Identify and enroll in online tutorials or courses that cover telemedicine best practices.
Practice conducting virtual patient visits using a dedicated online platform.
Simulate different patient scenarios and practice appropriate responses.

Practice telemedicine skills with a peer

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Practice your telemedicine skills in a safe and supportive environment.

Browse courses on Telemedicine

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Find a peer who is also interested in practicing telemedicine.
Schedule a time to meet virtually.
Take turns playing the roles of the patient and the provider.

Develop a telemedicine patient education handout

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Create a resource that will help patients understand telemedicine and how to use it effectively.

Browse courses on Telemedicine

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Gather information about telemedicine from reputable sources.
Organize the information into a clear and concise format.
Create a visually appealing handout.

Host Virtual Patient Case Discussions

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Engage in peer practice sessions to discuss patient cases and share experiences in telemedicine.

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Form a study group with peers who are also enrolled in the course.
Select a patient case study that aligns with the course content.
Host a virtual meeting and facilitate a discussion of the case, focusing on telemedicine strategies.

Implement telemedicine in your own practice

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Take your telemedicine skills to the next level by implementing them in your own practice.

Browse courses on Telemedicine

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Research different telemedicine platforms and choose one that meets your needs.
Set up your telemedicine equipment and software.
Train your staff on how to use the telemedicine platform.

Read "The Patient Will See You Now"

Show steps

Learn how to create a more patient-centered and humanistic telemedicine experience.

View Deep Medicine: How Artificial Intelligence Can... on Amazon

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Read the first five chapters of the book.
Summarize the main points of each chapter.
Discuss the book with a friend or colleague.

Develop a Telemedicine Toolkit

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Create a comprehensive guide or toolkit that summarizes best practices and lessons learned in telemedicine.

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Research and gather information on evidence-based telemedicine strategies.
Interview experts in the field to gather insights and practical advice.
Organize and present the information in a clear and concise format, such as a written guide or online resource.

Contribute to an open-source telemedicine platform

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Give back to the telemedicine community by contributing to an open-source platform.

Browse courses on Telemedicine

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Find an open-source telemedicine platform that you are interested in contributing to.
Identify an area where you can contribute your skills.
Submit a pull request with your changes.

Mentor other healthcare professionals on how to use telemedicine

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Share your telemedicine knowledge and skills with others to help them improve their practice.

Browse courses on Telemedicine

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Identify other healthcare professionals who are interested in learning about telemedicine.
Set up a time to meet with them and share your knowledge.
Provide ongoing support and guidance as they implement telemedicine in their own practice.

Career center

Learners who complete Virtual Care with Presence will develop knowledge and skills that may be useful to these careers:

Physician Assistant

Physician Assistants are licensed healthcare professionals who work under the supervision of a physician. They are responsible for diagnosing and treating illnesses, prescribing medications, and providing preventive care. This course would be helpful for Physician Assistants because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Physician Assistant

Family Nurse Practitioner

Family Nurse Practitioners provide primary care to patients of all ages, from newborns to the elderly. They are responsible for diagnosing and treating illnesses, prescribing medications, and providing preventive care. This course would be helpful for Family Nurse Practitioners because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Family Nurse Practitioner

Psychologist

Psychologists diagnose and treat mental illness. They use a variety of techniques, including talk therapy, medication, and behavioral therapy. This course would be helpful for Psychologists because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Psychologist

Registered Nurse

Registered Nurses provide care to patients in a variety of settings, including hospitals, clinics, and long-term care facilities. They are responsible for administering medications, monitoring patients' vital signs, and providing wound care. This course would be helpful for Registered Nurses because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Registered Nurse

Counselor

Counselors provide counseling and support to individuals and families who are facing challenges. They help people to cope with mental illness, addiction, and other social problems. This course would be helpful for Counselors because it would teach them how to build rapport with clients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Counselor

Speech-Language Pathologist

Speech-Language Pathologists diagnose and treat speech and language disorders. They work with people of all ages, from infants to the elderly. This course would be helpful for Speech-Language Pathologists because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Speech-Language Pathologist

Occupational Therapist

Occupational Therapists help people to regain or improve their ability to perform everyday activities. They work with people who have physical, mental, or developmental disabilities. This course would be helpful for Occupational Therapists because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Occupational Therapist

Physical Therapist

Physical Therapists help people to regain or improve their ability to move. They work with people who have physical disabilities, injuries, or chronic pain. This course would be helpful for Physical Therapists because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Physical Therapist

Audiologist

Audiologists diagnose and treat hearing and balance disorders. They work with people of all ages, from infants to the elderly. This course would be helpful for Audiologists because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Audiologist

Social Worker

Social Workers provide counseling and support to individuals and families who are facing challenges. They help people to cope with mental illness, addiction, and other social problems. This course would be helpful for Social Workers because it would teach them how to build rapport with clients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Social Worker

Healthcare Administrator

Healthcare Administrators plan, organize, and direct the delivery of healthcare services. They work in a variety of settings, including hospitals, clinics, and long-term care facilities. This course would be helpful for Healthcare Administrators because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Healthcare Administrator

Case Manager

Case Managers help people to navigate the healthcare system and get the care they need. They work with patients and their families to develop care plans, coordinate appointments, and provide support. This course would be helpful for Case Managers because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Case Manager

Licensed Practical Nurse

Licensed Practical Nurses provide basic care to patients in a variety of settings, including hospitals, clinics, and long-term care facilities. They are responsible for taking vital signs, changing dressings, and assisting with bathing and feeding. This course would be helpful for Licensed Practical Nurses because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Licensed Practical Nurse

Health Educator

Health Educators teach people about health and wellness. They work with individuals and groups to develop and implement health education programs. This course would be helpful for Health Educators because it would teach them how to build rapport with clients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Health Educator

Certified Nursing Assistant

Certified Nursing Assistants provide basic care to patients in a variety of settings, including hospitals, clinics, and long-term care facilities. They are responsible for bathing, dressing, and feeding patients, as well as assisting with other activities of daily living. This course would be helpful for Certified Nursing Assistants because it would teach them how to build rapport with patients and families, and how to provide care in a virtual setting.

See salaries and explore the career path for Certified Nursing Assistant