Law Enforcement and security are difficult jobs and can be quite stressful for officers and their families. Furthermore, being a successful officer is becoming increasingly harder in today's uneasy environment. What you need are the communication skills necessary to de-escalate any situation.

Tactical Communication for Law Enforcement and Security is the ultimate guide to conflict resolution. Designed specifically with police and security officers in mind – but filled with tools and techniques that anyone can use – topics include how to approach people and start a conversation, how to deal with difficult people, how to recognize the different personality types, and how to handle complaints. Plus, much, much more.

Inside you will learn to be prepared for any verbal situation. Whether you are required to calm an angry person or diffuse a confrontation already volatile before you even arrived, you will learn to both speak and listen more effectively. You will learn to develop empathy, and how to avoid common communication pitfalls that often quickly get an officer in trouble.

This course is packed with practical tips and techniques you can put to use right away; you will also get the actual scripts used by officers every day. Best of all, none of it is based on theory alone, but on years of experience de-escalating unpredictable situations in the street. In short, you will become one of the most successful communicators in your department… period.