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SAP Customer Engagement and Discovery
SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals.
You’ll learn how to gather information and insights about a customer’s business, technology, and data. You’ll investigate SAP’s fit-to-standard analysis approach. You’ll consider how to accurately understand and assess a client’s needs. And you’ll look at SAP’s Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff.
By the end of this course, you will be able to:
Describe the key elements of the SAP Activate methodology and Customer Engagement Model.
Explain the program planning and set up activities for a typical SAP customer project.
Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects.
Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data.
Describe how to conduct discovery workshops and interviews.
Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap.
Identify and communicate the business value of a proposed SAP solution.
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Rating | Not enough ratings |
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Length | 6 weeks |
Effort | 5 weeks of study, 2-5 hours / week |
Starts | Jun 26 (earlier today) |
Cost | $49 |
From | SAP via Coursera |
Instructors | Martin Gollogly, Miguel Alcobia |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business IT & Networking |
Tags | Business Leadership And Management Cloud Computing Information Technology |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Customer Engagement Rep - eCommerce $33k
Volunteer Customer Engagement Specialist $35k
Customer Engagement Coordinator $36k
Staff Customer Engagement Specialist $62k
Coordinator, Customer Engagement Marketing $65k
Engagement $73k
Customer Engagement Product Manager $80k
Senior Customer Engagement Executive $92k
Assistant Customer Engagement Specialist $98k
Customer Engagement Solutions Specialist $99k
Customer Engagement Representative Manager $118k
Customer Engagement Specialist Lead Manager $170k
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Rating | Not enough ratings |
---|---|
Length | 6 weeks |
Effort | 5 weeks of study, 2-5 hours / week |
Starts | Jun 26 (earlier today) |
Cost | $49 |
From | SAP via Coursera |
Instructors | Martin Gollogly, Miguel Alcobia |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business IT & Networking |
Tags | Business Leadership And Management Cloud Computing Information Technology |
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