Microsoft Teams Voice Engineer: Plan and Configure Teams Phone from Pluralsight

Take your Microsoft Teams experience to the next level by adding voice capabilities! This course will teach you how to plan and deploy a Microsoft Teams phone system and audio conferencing solution to your organization.

You’ve started using Microsoft Teams for internal message, channel collaboration, and document sharing. Now you are ready to take the Teams experience to the next level by incorporating calling features. In this course, Microsoft Teams Voice Engineer: Plan and Configure Teams Phone, you’ll learn how to determine which Teams voice solution is the right one for your organization. First, you’ll explore the different ways you can bring voice connectivity to your users. Next, you’ll review network and emergency calling requirements and capabilities. Finally, you’ll learn all about the different calling policies, inbound call handling, and how to configure audio conferencing. When you’re finished with this course, you’ll have the skills and knowledge of Microsoft Teams phone system needed to effectively deploy voice capabilities for your organization.

What's inside

Syllabus

Course Overview

Planning and Designing a PSTN Solution

Designing and Configuring Emergency Calling

Managing Microsoft Teams Phone Numbers

Configuring Phone Policies

Configuring Auto Attendants and Call Queues

Configuring Audio Conferencing

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores voice capabilities in Microsoft Teams, which is commonly used for internal communication and collaboration

Taught by Jeff Brown, a Microsoft Teams Voice Engineer, who has expertise in the subject matter

Examines planning and designing PSTN solutions, which is essential for deploying a Microsoft Teams phone system

Covers auto attendants and call queues, which are useful for managing incoming calls and improving customer experience

Delves into designing and configuring emergency calling, which is critical for ensuring safety and compliance

Requires learners to have prior experience with Microsoft Teams and a foundational understanding of telephony concepts

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Microsoft Teams Voice Engineer: Plan and Configure Teams Phone with these activities:

Review networking fundamentals

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Refreshes your understanding of fundamental networking concepts, improving your ability to grasp more advanced concepts covered in the course.

Browse courses on Networking

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Revise network topologies such as LANs, WANs, and MANs
Review the OSI model and TCP/IP protocol stack
Recall the concepts of routing and switching

Explore Microsoft Teams PSTN Configuration

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Provides hands-on practice with Microsoft Teams' PSTN configuration, solidifying your understanding of how to implement this solution in your organization.

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Enroll in guided tutorials provided by Microsoft or other reputable sources
Follow step-by-step instructions to set up PSTN connectivity
Explore different PSTN options and evaluate their suitability

Configure Emergency Calling Policies

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Reinforces your understanding of Microsoft Teams' emergency calling policies through repetitive exercises, ensuring your organization's compliance with regulations.

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Obtain sample emergency calling policies from Microsoft
Simulate different emergency scenarios and apply the appropriate policies
Verify the effectiveness of configured policies

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Career center

Learners who complete Microsoft Teams Voice Engineer: Plan and Configure Teams Phone will develop knowledge and skills that may be useful to these careers:

Telecommunications Engineer

The Telecommunications Engineer designs, deploys, and maintains telecommunications networks. They may also work on the development of new telecommunications technologies. Those interested in this profession may want to consider this course, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are essential components of modern telecommunications networks.

See salaries and explore the career path for Telecommunications Engineer

Network Engineer

The Network Engineer designs, deploys, and maintains computer networks. They may also work on the development of new networking technologies. This course may be useful to those who wish to become Network Engineers, as it explores the network requirements and capabilities of Microsoft Teams phone systems and audio conferencing solutions.

See salaries and explore the career path for Network Engineer

Systems Engineer

The Systems Engineer designs, deploys, and maintains computer systems. They may also work on the development of new systems technologies. This course may be useful for those who wish to become Systems Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern computer systems.

See salaries and explore the career path for Systems Engineer

IT Manager

The IT Manager is responsible for the planning, implementation, and maintenance of an organization's IT infrastructure. This course may be useful for those who wish to become IT Managers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern IT infrastructures.

See salaries and explore the career path for IT Manager

IT Consultant

The IT Consultant provides advice and guidance to organizations on the planning, implementation, and maintenance of their IT infrastructure. This course may be useful for those who wish to become IT Consultants, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern IT infrastructures.

See salaries and explore the career path for IT Consultant

Telecommunications Manager

The Telecommunications Manager is responsible for the planning, implementation, and maintenance of an organization's telecommunications network. This course may be useful for those who wish to become Telecommunications Managers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern telecommunications networks.

See salaries and explore the career path for Telecommunications Manager

Voice Engineer

The Voice Engineer designs, deploys, and maintains voice over IP (VoIP) networks. They may also work on the development of new VoIP technologies. This course may be useful for those who wish to become Voice Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern VoIP networks.

See salaries and explore the career path for Voice Engineer

Unified Communications Engineer

The Unified Communications Engineer designs, deploys, and maintains unified communications (UC) systems. They may also work on the development of new UC technologies. This course may be useful for those who wish to become Unified Communications Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern UC systems.

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Collaboration Engineer

The Collaboration Engineer designs, deploys, and maintains collaboration solutions. They may also work on the development of new collaboration technologies. This course may be useful for those who wish to become Collaboration Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern collaboration solutions.

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Audio/Video Engineer

The Audio/Video Engineer designs, deploys, and maintains audio and video systems. They may also work on the development of new audio and video technologies. This course may be useful for those who wish to become Audio/Video Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern audio and video systems.

See salaries and explore the career path for Audio/Video Engineer

Cloud Engineer

The Cloud Engineer designs, deploys, and maintains cloud-based solutions. They may also work on the development of new cloud technologies. This course may be useful for those who wish to become Cloud Engineers, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern cloud-based solutions.

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Information Technology Specialist

The Information Technology Specialist provides technical support to users of computer systems and networks. They may also work on the planning and implementation of new IT solutions. This course may be useful for those who wish to become Information Technology Specialists, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern IT systems.

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Technical Support Specialist

The Technical Support Specialist provides technical support to users of computer systems and networks. They may also work on the planning and implementation of new IT solutions. This course may be useful for those who wish to become Technical Support Specialists, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern IT systems.

See salaries and explore the career path for Technical Support Specialist

Telecommunications Specialist

The Telecommunications Specialist designs, deploys, and maintains telecommunications networks. They may also work on the development of new telecommunications technologies. This course may be useful for those who wish to become Telecommunications Specialists, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern telecommunications networks.

See salaries and explore the career path for Telecommunications Specialist

Network Specialist

The Network Specialist designs, deploys, and maintains computer networks. They may also work on the development of new networking technologies. This course may be useful for those who wish to become Network Specialists, as it helps build a foundation in the planning and configuration of Microsoft Teams phone systems and audio conferencing solutions, which are important components of modern computer networks.

See salaries and explore the career path for Network Specialist