This course will teach you how to benefit from constructive feedback in conflict resolution within an organization. In these super sensitive cases, you'll need to be efficient and act timely in order to reach common goals effectively.
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This course will teach you how to benefit from constructive feedback in conflict resolution within an organization. In these super sensitive cases, you'll need to be efficient and act timely in order to reach common goals effectively.
This course will teach you how to benefit from constructive feedback in conflict resolution within an organization. In these super sensitive cases, you'll need to be efficient and act timely in order to reach common goals effectively.
Different people bring along various working styles and behaviors. In this course, Resolving Conflicts with Feedback, you’ll learn to resolve a conflict with constructive feedback. First, you’ll explore the three phases of conflicts and the downsides of conflict escalation. Next, you’ll discover how to apply the principles of constructive feedback and approach conflict resolution. Finally, you’ll learn how to act in common conflict situations and manage them. When you’re finished with this course, you’ll have the skills and knowledge of implementing constructive feedback rules needed to resolve conflicts in an organization successfully.
A conflict avoider is someone who tends to shy away from disagreements and difficult conversations. They also value harmony, relationships, cohesion, and getting along with coworkers.
In this conflict management and resolution course, you will explore different types of conflict management scenarios in the workplace, how to employ and apply constructive feedback, and how to work with the "conflict avoider."
Effective conflict management practices within the workplace include an organizational culture encompassed with procedures to preclude conflict as much as possible. For conflicts that cannot be avoided, it is best practice to deal with these conflicts promptly and equitably when an issue arises that employees cannot resolve amongst themselves.
The difference between constructive criticism and constructive feedback is that criticism focuses almost entirely on the problem or the issue. Feedback focuses on recognizing the problem and then working with the recipient to come up with ways to resolve these issues.
Effective communication in conflict management can be summed into these 5 points:
1. Address issues immediately and openly
2. Set clear expectations
3. Actively listen to all who are involved
4. Use neutral terms and open body language
5. Recognize and respect personal differences
What's inside
Syllabus
Course Overview
Exploring Conflict Management in the Workplace
Constructive Feedback in Conflict Resolution
Applying Feedback to Different Conflicts
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Syllabus
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Activities
Watch tutorial videos on applying the principles of constructive feedback in the workplace
Show steps
Watching tutorials provides a convenient and accessible way to learn and reinforce best practices for constructive feedback in the workplace.
Show steps
-
Search for reputable tutorial videos on constructive feedback.
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Choose videos that align with your learning needs.
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Take notes or summarize the key takeaways.
Review interpersonal communication principles
Show steps
Refresh your knowledge of interpersonal communication principles, which will provide a solid foundation for constructive feedback and conflict resolution.
Browse courses on
Interpersonal Communication
Show steps
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Read articles or books on interpersonal communication.
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Attend a workshop or seminar on effective communication.
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Review notes from previous courses or training on communication.
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Engage in role-playing exercises to practice using interpersonal communication skills.
Read 'Difficult Conversations' by Douglas Stone, Bruce Patton, and Sheila Heen
Show steps
This book provides a valuable resource for understanding and navigating challenging conversations, which are essential for effective conflict resolution.
View
Difficult Conversations: How to Discuss What...
on Amazon
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Read the book from cover to cover.
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Take notes and highlight key concepts.
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Discuss the book with a friend, colleague, or mentor.
Five other activities
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Show all eight activities
Complete exercises or simulations that require applying constructive feedback in different conflict scenarios
Show steps
Practice exercises and simulations offer a hands-on approach to developing your skills in providing constructive feedback in various conflict situations.
Show steps
-
Find online or offline exercises that simulate conflict scenarios.
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Practice providing constructive feedback to hypothetical situations.
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Analyze the effectiveness of your feedback.
Develop a case study or scenario that demonstrates constructive feedback in a conflict situation
Show steps
Creating a case study or scenario will help you apply the principles of constructive feedback to real-world situations, reinforcing your understanding.
Show steps
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Identify a relevant conflict scenario or situation.
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Develop the details and context of the scenario.
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Describe the behaviors and communication of the parties involved.
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Provide a solution or resolution that demonstrates constructive feedback.
Engage in peer group discussions on conflict resolution scenarios
Show steps
Participating in peer discussions allows you to share and learn from diverse perspectives, gaining valuable insights into conflict resolution strategies.
Show steps
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Join a study group or online forum.
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Participate in discussions and share your experiences.
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Provide constructive feedback to other participants.
Write a report or presentation on the importance of constructive feedback in organizational conflict resolution
Show steps
Creating a report or presentation will deepen your understanding of the significance of constructive feedback in organizational settings.
Show steps
-
Research the topic and gather relevant information.
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Develop an outline and organize your content.
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Write the report or create the presentation slides.
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Review and edit your work.
Contribute to an open-source project related to conflict resolution
Show steps
Contributing to an open-source project provides an opportunity to apply your skills and knowledge of constructive feedback in practical and collaborative settings.
Show steps
-
Identify a relevant open-source project that focuses on conflict resolution.
-
Review the project's documentation and codebase.
-
Identify areas where you can contribute your skills and knowledge.
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Submit a pull request with your contributions.
Watch tutorial videos on applying the principles of constructive feedback in the workplace
Show steps
Watching tutorials provides a convenient and accessible way to learn and reinforce best practices for constructive feedback in the workplace.
Show steps
- Search for reputable tutorial videos on constructive feedback.
- Choose videos that align with your learning needs.
- Take notes or summarize the key takeaways.
Review interpersonal communication principles
Show steps
Refresh your knowledge of interpersonal communication principles, which will provide a solid foundation for constructive feedback and conflict resolution.
Browse courses on
Interpersonal Communication
Show steps
- Read articles or books on interpersonal communication.
- Attend a workshop or seminar on effective communication.
- Review notes from previous courses or training on communication.
- Engage in role-playing exercises to practice using interpersonal communication skills.
Read 'Difficult Conversations' by Douglas Stone, Bruce Patton, and Sheila Heen
Show steps
This book provides a valuable resource for understanding and navigating challenging conversations, which are essential for effective conflict resolution.
View
Difficult Conversations: How to Discuss What...
on Amazon
Show steps
- Read the book from cover to cover.
- Take notes and highlight key concepts.
- Discuss the book with a friend, colleague, or mentor.
Complete exercises or simulations that require applying constructive feedback in different conflict scenarios
Show steps
Practice exercises and simulations offer a hands-on approach to developing your skills in providing constructive feedback in various conflict situations.
Show steps
- Find online or offline exercises that simulate conflict scenarios.
- Practice providing constructive feedback to hypothetical situations.
- Analyze the effectiveness of your feedback.
Develop a case study or scenario that demonstrates constructive feedback in a conflict situation
Show steps
Creating a case study or scenario will help you apply the principles of constructive feedback to real-world situations, reinforcing your understanding.
Show steps
- Identify a relevant conflict scenario or situation.
- Develop the details and context of the scenario.
- Describe the behaviors and communication of the parties involved.
- Provide a solution or resolution that demonstrates constructive feedback.
Engage in peer group discussions on conflict resolution scenarios
Show steps
Participating in peer discussions allows you to share and learn from diverse perspectives, gaining valuable insights into conflict resolution strategies.
Show steps
- Join a study group or online forum.
- Participate in discussions and share your experiences.
- Provide constructive feedback to other participants.
Write a report or presentation on the importance of constructive feedback in organizational conflict resolution
Show steps
Creating a report or presentation will deepen your understanding of the significance of constructive feedback in organizational settings.
Show steps
- Research the topic and gather relevant information.
- Develop an outline and organize your content.
- Write the report or create the presentation slides.
- Review and edit your work.
Contribute to an open-source project related to conflict resolution
Show steps
Contributing to an open-source project provides an opportunity to apply your skills and knowledge of constructive feedback in practical and collaborative settings.
Show steps
- Identify a relevant open-source project that focuses on conflict resolution.
- Review the project's documentation and codebase.
- Identify areas where you can contribute your skills and knowledge.
- Submit a pull request with your contributions.
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