Fornire un feedback utile (Giving Helpful Feedback) from Coursera

What's inside

Syllabus

Introduzione al processo di fornire un feedback utile e positivo

L'obiettivo di questo corso è di darti la sicurezza nel fornire con successo feedback negativi e positivi e tutelare la dignità della persona che riceve il feedback. Per aumentare la tua motivazione, nella prima settimana delineeremo i benefici specifici della padronanza delle capacità di feedback e forniremo esempi di persone le cui carriere sono cambiate grazie a feedback opportuni. Descriveremo inoltre il feedback positivo e le aspettative, strumenti potenti che aiutano le persone ad imparare sul posto di lavoro. Sarai in grado di definire entrambi e di sapere come migliorano la performance dei dipendenti. Imparerai come è possibile fornire feedback positivi in molte situazioni e ad apprezzare il potere del feedback positivo per migliorare la creatività e le capacità di collaborazione dei dipendenti. Ci auguriamo che sarai in grado di utilizzare immediatamente questa nuova conoscenza.

Feedback negativo: Usare con cautela

Il feedback negativo è uno strumento di apprendimento specialistico. Sappiamo tutti che il feedback negativo sembra una punizione. Il nostro obiettivo questa settimana è che tu capisca perché sembra una punizione, perché abbiamo esitato ad usarlo e quando si può utilizzare efficacemente senza conseguenze negative. Sarai in grado di identificare situazioni specifiche in cui il feedback negativo ha un peso maggiore del feedback positivo e imparerai una tecnica che può superare alcuni degli effetti collaterali dannosi del feedback negativo. Armato di un concetto più chiaro dei vantaggi e svantaggi del feedback negativo, puoi essere più sicuro che lo stai utilizzando correttamente sul posto di lavoro.

Le sette essenziali capacità di feedback - Parte I

In base al tuo lavoro delle prime due settimane, ora puoi descrivere il feedback positivo e negativo, e apprezzare il potere di questi strumenti nel cambiare il comportamento. Durante le prossime due settimane, passeremo alla fase successiva nel processo di incrementare le tue capacità di feedback insegnandoti sette capacità specifiche da utilizzare quando si fornisce un feedback professionale. Al termine di queste due settimane saprai come fornire un feedback relativo al lavoro che sia efficace nel determinare un cambiamento nel comportamento del dipendente, tutelando al contempo la sua dignità.

Le sette essenziali capacità di feedback - Parte II

Questa settimana continueremo ad incrementare le tue conoscenze delle sette essenziali capacità di feedback.

Fornire un feedback utile: Trasforma le tue conoscenze in cambiamenti a lungo termine

Ora conosci i principi fondamentali del feedback positivo e negativo, e le capacità necessarie a fornirli. In questo modulo, iniziamo descrivendo situazioni in cui non importa quanto tu sia dotato, il tuo feedback non "raggiungerà" il tuo dipendente. Queste situazioni possono essere scoraggianti e le mettiamo in risalto in modo da poter diagnosticare le ragioni per cui il tuo feedback potrebbe non aver funzionato. Successivamente, descriviamo un processo che ti consente di continuare a praticare e migliorare le tue nuove capacità. Il vero cambiamento richiede tempo, ma il viaggio ne vale la pena.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Spiega in termini semplici i principi usati dai manager esperti per promuovere le competenze dei dipendenti e spronarli

Insegna tecniche che non spaventano i dipendenti e non li mettono sulla difensiva, eliminando la necessità di evitare di mentire

Spiega come i feedback negativi hanno un peso maggiore dei positivi e come i feedback positivi possono migliorare il lavoro in team e la creatività

Descrive un processo passo passo per fornire feedback anche in situazioni in cui è difficile

Reviews summary

Helpful feedback techniques

A course that teaches you to improve your feedback skills using 7 essential abilities. Learners praise this course for being interesting and insightful into how to communicate with others and give constructive criticism. Overall, this course is well-received by its learners.

Provides cautious approach to negative feedback.

"Feedback negativo è uno strumento di apprendimento specialistico"

"Il nostro obiettivo questa settimana è che tu capisca perché sembra una punizione ..."

Highlights positive feedback techniques.

"Describes ... positive feedback..."

"You will be able to define both and know how they improve ... performance..."

Learners find the course interesting.

"Very interesting course ..."

"The course is very very interesting"

Teaches 7 essential abilities for giving feedback.

"During the next two weeks ... teaching you seven specific abilities..."

"At the end ... provide feedback ... work that is effective ..."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Fornire un feedback utile (Giving Helpful Feedback) with these activities:

Review the nuances of positive and negative feedback

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Revisit the distinct characteristics and appropriate usage of positive and negative feedback to strengthen your understanding.

Browse courses on Feedback Techniques

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Review course modules or textbooks on feedback techniques
Identify key differences between positive and negative feedback
Reflect on your own experiences receiving both positive and negative feedback

Recall why effective feedback is important

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Recall the benefits and outcomes of effective feedback to help you establish a strong foundation for the course.

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Review course syllabus
Read articles or watch videos about the benefits of effective feedback
Reflect on your own experiences receiving feedback

Organize course materials for easy reference

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Consolidate your notes, assignments, and other course materials to facilitate efficient review and retention of key concepts.

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Gather all course materials, including notes, slides, and assignments
Organize materials into a logical structure or system
Review materials regularly to reinforce your understanding

Five other activities

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Evaluate feedback received from others

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Analyze feedback received to identify areas of improvement and refine your own feedback-giving skills.

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Request feedback from colleagues or mentors
Carefully review and reflect on the feedback received
Identify areas where you can improve your feedback skills

Practice giving positive and negative feedback

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Practice giving feedback to solidify your understanding of the principles and techniques taught in the course.

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Identify a scenario or situation where feedback is needed
Draft a positive and negative feedback statement
Role-play giving feedback with a colleague or friend

Discuss feedback with peers

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Engage in peer discussions to gain diverse perspectives, share experiences, and learn from others' insights and approaches to feedback.

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Find a study partner or group to discuss the course material
Share experiences and discuss different feedback strategies
Offer constructive feedback to peers

Explore case studies on how to improve feedback

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Analyze real-world examples to observe how effective feedback is applied and to gain practical insights.

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Find case studies or articles that demonstrate successful feedback strategies
Analyze the techniques used and the outcomes achieved
Identify key takeaways and consider how they can be applied to your own practice

Contribute to open source project on feedback

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Deeply engage with the concepts of feedback by actively contributing to an open source project focused on feedback.

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Identify an open source project related to feedback
Join the project's community and learn about their approach to feedback
Contribute to the project by implementing feedback techniques

Career center

Learners who complete Fornire un feedback utile (Giving Helpful Feedback) will develop knowledge and skills that may be useful to these careers:

Management Consultant

Feedback is an essential part of management consulting. This course teaches the principles and techniques used by expert managers to improve and motivate employee performance. It provides a framework for giving feedback that is both constructive and motivating. This course is particularly relevant for management consultants because it helps them build the skills needed to provide effective feedback to clients. By completing this course, management consultants can increase their effectiveness and help their clients achieve their business goals.

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Human Resources Manager

Human resources managers are responsible for managing the people and culture of an organization. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps human resources managers create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, human resources managers can increase their effectiveness and help their organizations achieve their goals.

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Learning and Development Specialist

Learning and development specialists are responsible for helping employees learn and grow. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps learning and development specialists create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, learning and development specialists can increase their effectiveness and help their organizations achieve their goals.

See salaries and explore the career path for Learning and Development Specialist

Organizational Development Specialist

Organizational development specialists are responsible for helping organizations improve their performance. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps organizational development specialists create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, organizational development specialists can increase their effectiveness and help their organizations achieve their goals.

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Leadership Development Specialist

Leadership development specialists are responsible for helping leaders improve their performance. This includes providing feedback to leaders on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps leadership development specialists create a culture of feedback in which leaders are open to receiving and giving feedback. By completing this course, leadership development specialists can increase their effectiveness and help their organizations achieve their goals.

See salaries and explore the career path for Leadership Development Specialist

Performance Manager

Performance managers are responsible for improving the performance of individuals and teams. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps performance managers create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, performance managers can increase their effectiveness and help their organizations achieve their goals.

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Supervisor

Supervisors are responsible for managing and motivating employees. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps supervisors create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, supervisors can increase their effectiveness and help their teams achieve their goals.

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Chief Executive Officer

Chief executive officers are responsible for the overall success of an organization. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps chief executive officers create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, chief executive officers can increase their effectiveness and help their organizations achieve their goals.

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Director

Directors are responsible for setting the strategic direction of an organization and ensuring that it is achieved. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps directors create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, directors can increase their effectiveness and help their organizations achieve their goals.

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Manager

Managers are responsible for planning, organizing, and directing the work of others. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps managers create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, managers can increase their effectiveness and help their teams achieve their goals.

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President

Presidents are responsible for the overall success of an organization. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps presidents create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, presidents can increase their effectiveness and help their organizations achieve their goals.

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Project Manager

Project managers are responsible for planning, executing, and closing projects. This includes providing feedback to team members on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps project managers create a culture of feedback in which team members are open to receiving and giving feedback. By completing this course, project managers can increase their effectiveness and help their projects succeed.

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Team Leader

Team leaders are responsible for leading and motivating their teams. This includes providing feedback to team members on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps team leaders create a culture of feedback in which team members are open to receiving and giving feedback. By completing this course, team leaders can increase their effectiveness and help their teams achieve their goals.

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Vice President

Vice presidents are responsible for overseeing the day-to-day operations of an organization. This includes providing feedback to employees on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps vice presidents create a culture of feedback in which employees are open to receiving and giving feedback. By completing this course, vice presidents can increase their effectiveness and help their organizations achieve their goals.

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Educator

Educators are responsible for teaching and supporting students. This includes providing feedback to students on their performance. This course provides the skills and knowledge needed to give feedback that is both constructive and motivating. It also helps educators create a culture of feedback in which students are open to receiving and giving feedback. By completing this course, educators can increase their effectiveness and help their students achieve their goals.

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