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Phil Chapman

This course will teach you the foundational skills in server troubleshooting and allow you to make informed decisions on the correct methodology, configuration, and maintenance of the servers in your enterprise.

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This course will teach you the foundational skills in server troubleshooting and allow you to make informed decisions on the correct methodology, configuration, and maintenance of the servers in your enterprise.

The ability to quickly make decisions around configuration and maintenance in a enterprise network is a pivotal skill to have. In this course, Server Management: Troubleshooting, you’ll learn to implement a suitable troubleshooting methodology in support of the servers on your network. First, you’ll explore the concept of troubleshooting servers. Next, you’ll discover how to troubleshoot common hardware, software, networking, and storage issues. Finally, you’ll learn how to identify and troubleshoot common security issues. When you’re finished with this course, you’ll have the skills and knowledge of server troubleshooting needed to perform a wide range of tasks in support of the servers within your organization.

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What's inside

Syllabus

Course Overview
Implementing a Troubleshooting Methodology
Troubleshooting Hardware Failures
Troubleshooting Storage Problems
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Troubleshooting OS and Software Problems
Troubleshooting Network and Connectivity Issues
Troubleshooting Security Problems
Course Review

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Designed for experienced professionals tasked with ensuring server operation and maintenance on a daily basis
Taught by Phil Chapman, an instructor recognized by the provider for their work
Provides a deep dive into troubleshooting methodology, hardware, software, and storage issues
Covers troubleshooting common security issues, a critical aspect of server management
May require prior experience or knowledge in server administration

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Server Management: Troubleshooting with these activities:
Review server basics
Refresh your understanding of basic server concepts to strengthen your foundation for this course.
Show steps
  • Review types of servers, their components, and their functions.
  • Review the different server operating systems and their features.
  • Review basic networking concepts such as IP addressing and network protocols.
Organize a study group for server troubleshooting
Enhance your learning by discussing course concepts, sharing knowledge, and working together on troubleshooting challenges.
Browse courses on Peer Support
Show steps
  • Find a group of peers who are also taking the course.
  • Establish a regular meeting schedule and agenda.
  • Take turns leading discussions, presenting troubleshooting scenarios, and providing feedback.
Practice troubleshooting common server issues
Sharpen your troubleshooting skills by actively working through common server issues.
Browse courses on Server Maintenance
Show steps
  • Identify a list of common server issues and their symptoms.
  • Set up a test environment to simulate these issues.
  • Practice troubleshooting the issues step-by-step using the methodologies learned in the course.
Four other activities
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Show all seven activities
Practice troubleshooting hardware issues
Develop your troubleshooting skills by following guided tutorials on how to diagnose and resolve common hardware problems.
Browse courses on Server Maintenance
Show steps
  • Find tutorials on troubleshooting specific hardware issues such as server crashes, boot failures, and fan failures.
  • Follow the steps in the tutorials to diagnose and resolve the issues.
  • Document your findings and solutions for future reference.
Develop a server troubleshooting toolkit
Create a personalized collection of tools and resources to enhance your server troubleshooting capabilities.
Browse courses on Diagnostic Tools
Show steps
  • Identify the essential tools and resources you need for server troubleshooting, such as diagnostic software, hardware testing equipment, and documentation.
  • Organize and store these tools in a convenient and accessible manner.
  • Test and validate the effectiveness of your toolkit by using it to troubleshoot a simulated server issue.
Contribute to open-source server troubleshooting projects
Gain practical experience and contribute to the broader server troubleshooting community by participating in open-source projects.
Browse courses on Community Involvement
Show steps
  • Identify open-source server troubleshooting projects that align with your interests and skill level.
  • Contribute to these projects by submitting bug reports, suggesting improvements, or writing documentation.
  • Collaborate with other contributors and learn from their experiences.
Attend a server troubleshooting workshop
Gain hands-on experience in troubleshooting server issues by attending a workshop led by experienced professionals.
Browse courses on Server Maintenance
Show steps
  • Research and identify a reputable server troubleshooting workshop.
  • Register for the workshop and prepare any necessary materials.
  • Attend the workshop and actively participate in the hands-on exercises.
  • Network with other participants and industry experts.

Career center

Learners who complete Server Management: Troubleshooting will develop knowledge and skills that may be useful to these careers:
Server Administrator
The *Server Management: Troubleshooting* course aligns well with the responsibilities of a server administrator who has primary responsibility for managing and maintaining physical or virtual servers. The knowledge gained from this course will assist in the setup, configuration, and troubleshooting of enterprise servers.
IT Security Analyst
A career as an IT security analyst may be a natural progression for someone who takes the course, *Server Management: Troubleshooting*. This security-focused role generally requires a master's degree and is responsible for managing and maintaining network security. Graduates of this course will be prepared to identify and resolve security issues, and they will develop a strong foundation in the troubleshooting of servers and networks.
Infrastructure Architect
For someone interested in a career as an infrastructure architect, taking the *Server Management: Troubleshooting* course may be a wise choice. These professionals design, implement, and maintain the IT infrastructure of an organization. They must have expertise in a variety of areas, including server management and troubleshooting. The course's coverage of hardware, software, networking, and storage issues will be particularly relevant to this role.
IT Manager
Supervising and managing IT activities within an organization is a complex job that the course in *Server Management: Troubleshooting* may help you prepare for. IT managers have different levels of seniority, helping to support their team, develop plans, and manage budgets all while specializing in one or more technical areas, such as servers. Along with server and network management, the course touches on the troubleshooting of storage, operating systems, and security issues, all of which can help you become a better IT Manager.
Network Administrator
Network administrators are responsible for the day-to-day operation of an organization's computer network. They must have a strong understanding of networking technologies and be able to troubleshoot network issues. The *Server Management: Troubleshooting* course will provide a strong foundation for a career in network administration.
Systems Administrator
Systems administrators are responsible for the installation, configuration, and maintenance of computer systems. They must have a strong understanding of operating systems, hardware, and networking. This course will help build a foundation in troubleshooting server issues.
Security Engineer
The *Server Management: Troubleshooting* course can help build a foundation for those interested in a career as a security engineer. Security engineers are responsible for designing, implementing, and maintaining security systems. They must have a strong understanding of security principles and be able to troubleshoot security issues.
Cloud Engineer
Cloud engineers design, implement, and manage cloud computing systems. They must have a strong understanding of cloud computing technologies and be able to troubleshoot cloud-related issues. The course will provide a foundation in troubleshooting server issues that will be helpful for cloud engineers.
Database Administrator
For those interested in becoming database administrators, taking the *Server Management: Troubleshooting* course may be a good first step. These professionals are responsible for the installation, configuration, and maintenance of database systems. They must have a strong understanding of database technologies and be able to troubleshoot database issues. This course will provide an introduction to troubleshooting server issues that will be helpful for database administrators.
IT Consultant
The *Server Management: Troubleshooting* course may help those who aspire to become IT consultants. IT consultants provide advice to organizations on how to improve their IT systems. They must have a strong understanding of a variety of IT technologies, including server management. The course will provide a foundation in troubleshooting server issues that will be helpful for IT consultants.
Technical Support Specialist
Technical support specialists provide technical support to users of computer systems. They must have a strong understanding of a variety of IT technologies, including server management. This course will provide a foundation in troubleshooting server issues that will be helpful for technical support specialists.
Help Desk Analyst
Help desk analysts provide technical support to users of computer systems. They must have a strong understanding of a variety of IT technologies, including server management. This course will provide a foundation in troubleshooting server issues that will be helpful for help desk analysts.
Product Support Engineer
Product support engineers provide technical support to users of a particular software or hardware product. They must have a strong understanding of the product and be able to troubleshoot product-related issues. This course will provide a foundation in troubleshooting server issues that will be helpful for product support engineers.
Quality Assurance Analyst
Quality assurance analysts are responsible for testing and validating software products. They must have a strong understanding of software testing techniques and be able to troubleshoot software-related issues. This course may be helpful for quality assurance analysts who want to develop their skills in troubleshooting server-related issues.
Software Engineer
Software engineers design, develop, and implement software systems. They must have a strong understanding of software development principles and be able to troubleshoot software-related issues. This course may be helpful for software engineers who want to develop their skills in troubleshooting server-related issues.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Server Management: Troubleshooting.
Comprehensive guide to troubleshooting Windows servers. It covers a wide range of topics, including hardware, software, networking, and security. This book good resource for anyone who wants to learn more about troubleshooting and maintaining Windows servers.
Comprehensive guide to troubleshooting and maintaining Cisco IP networks. It covers a wide range of topics, including hardware, software, networking, and security. This book good resource for anyone who wants to learn more about troubleshooting and maintaining Cisco IP networks.
Provides a comprehensive overview of network troubleshooting tools. It covers a wide range of topics, including hardware, software, and networking. This book good resource for anyone who wants to learn more about troubleshooting and maintaining networks.
Practical guide to computer troubleshooting. It covers a wide range of topics, including hardware, software, networking, and security. This book good resource for anyone who wants to learn more about troubleshooting and maintaining computers.
Comprehensive guide to troubleshooting computer problems. It covers a wide range of topics, including hardware, software, networking, and security. This book good resource for anyone who wants to learn more about troubleshooting and maintaining their computer.
Comprehensive guide to troubleshooting phone problems. It covers a wide range of topics, including hardware, software, and networking. This book good resource for anyone who wants to learn more about troubleshooting and maintaining their phone.
Comprehensive guide to troubleshooting car problems. It covers a wide range of topics, including engines, transmissions, brakes, and suspension. This book good resource for anyone who wants to learn more about troubleshooting and maintaining their car.

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