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The New Digital Workplace

This course, co-developed by Goodwill Industries International and World Education, is for anyone who wants to understand what it means to work in the 21st Century Workplace and support individuals who want to navigate our complex digital landscape and help others to safely engage in online activities and flourish in a technology-driven landscape.

The second course in the Digital Navigator Specialization Certificate will equip you with the skills and knowledge to assess navigation service needs, define your role in the service plan, and guide individuals through the digital divide.

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What's inside

Syllabus

What is the Digital Workplace?

In this module, you will explore the impact of technology on the workplace and identify essential skills for the 21st-century workplace. Understand the technology-driven career landscape and its connection to personal and workplace success

Digital Navigation Workplace Services

Navigating with Ethics

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Covers essential skills for thriving in a technology-driven environment, which is beneficial for both personal and professional development

Developed by Goodwill Industries International, which has a long history of workforce development and community empowerment

Explores the impact of technology on the workplace, which is highly relevant for those entering or re-entering the workforce

Belongs to a Digital Navigator Specialization Certificate, suggesting a comprehensive and detailed approach to the subject matter

Requires completion of other courses in the Digital Navigator Specialization Certificate, which may be a barrier for some learners

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in The New Digital Workplace with these activities:

Review Basic Computer Skills

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Strengthen foundational computer skills to better understand the digital tools and platforms discussed in the course.

Browse courses on Computer Basics

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Review basic operating system functions.
Practice using common software applications.
Familiarize yourself with computer hardware components.

Review 'Digital Literacy for Dummies'

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Gain a broader understanding of digital literacy concepts to better assist individuals navigating the digital landscape.

View Office 2019 For Seniors For Dummies on Amazon

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Read the chapters on internet safety and security.
Review the sections on using social media responsibly.
Familiarize yourself with different types of software.

Follow Online Tutorials on Accessibility Tools

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Learn how to use accessibility tools to better support individuals with disabilities in the digital workplace.

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Find tutorials on screen readers and other assistive technologies.
Practice using these tools with different online platforms.
Document the features and limitations of each tool.

Four other activities

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Review 'The Non-Designer's Design Book'

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Learn basic design principles to create more accessible and engaging digital content for digital navigation clients.

View Presentation Book on Amazon

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Read the chapters on typography and color theory.
Review the sections on layout and visual hierarchy.
Apply these principles to your own digital content creation.

Create a Guide to Online Safety

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Reinforce your understanding of online safety principles by creating a guide for others.

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Research common online threats and scams.
Write clear and concise instructions on how to stay safe online.
Include visuals and examples to make the guide more engaging.
Share the guide with others and gather feedback.

Develop a Digital Navigation Resource List

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Solidify your knowledge of digital navigation resources by compiling a comprehensive list.

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Identify key areas where digital navigation assistance is needed.
Research available resources for each area.
Organize the resources into a user-friendly format.
Include descriptions and contact information for each resource.

Volunteer as a Digital Navigator

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Apply your knowledge and skills by volunteering as a digital navigator in your community.

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Find a local organization that offers digital navigation services.
Volunteer your time to assist individuals with their digital needs.
Document your experiences and reflect on what you have learned.

Career center

Learners who complete The New Digital Workplace will develop knowledge and skills that may be useful to these careers:

Digital Literacy Instructor

A Digital Literacy Instructor empowers individuals with the skills to thrive in our digital world. This role involves teaching people of varying backgrounds how to use technology effectively and safely, directly aligning with the course's focus on navigating the digital landscape. The course will help those pursuing this role by providing an understanding of the 21st century workplace and the digital divide so necessary for this kind of work. In particular, the course teaches how to support others as they engage in online activities which builds an important foundation for a digital literacy instructor.

See salaries and explore the career path for Digital Literacy Instructor

Digital Inclusion Advocate

Digital Inclusion Advocates work to ensure that everyone has access to technology and the internet. This course is extremely relevant to this role as it explores the impact of technology and the digital divide and teaches how to guide individuals through the digital divide. The course provides insight into how to support people as they engage in online activities which is very relevant for this role. This course helps build a solid foundation for a digital inclusion advocate.

See salaries and explore the career path for Digital Inclusion Advocate

Technology Trainer

Technology Trainers teach individuals how to use specific software and hardware. The course directly applies to this role since it is concerned with the impact of technology on the workplace, and the core skills needed to succeed in this kind of environment. This course may be useful because it allows the learner to understand how to help people navigate a technology-driven workplace. Specifically, this course covers the basics of how to help people navigate the digital divide.

See salaries and explore the career path for Technology Trainer

Adult Education Teacher

Adult Education Teachers help adults gain the knowledge they need to be successful at work and in their personal lives. This course has particular application for this role as it focuses on digital literacy, the impact of technology on the workplace, and the essential skills for the 21st century workplace. This course may be useful because it provides an understanding of how to support individuals as they navigate technology.

See salaries and explore the career path for Adult Education Teacher

Nonprofit Program Manager

Nonprofit Program Managers oversee programs designed to serve a particular community. The course’s focus on the 21st century workplace and how to help people navigate the digital divide makes it a valuable learning opportunity for a nonprofit program manager. Understanding how to assess service needs, define your role, and guide individuals aligns directly with the work of a nonprofit program manager. This course helps build a strong foundation for this kind of role.

See salaries and explore the career path for Nonprofit Program Manager

User Support Specialist

User Support Specialists assist users with technology-related questions and issues. The course has particular relevance for this kind of role as it explores the impact of technology on the workplace and the importance of digital literacy. Understanding the basics of how to help people navigate a technology-driven workplace will help this user support specialist understand the challenges users may experience. This course will be helpful in exploring these issues.

See salaries and explore the career path for User Support Specialist

Workforce Development Specialist

Workforce Development Specialists focus on helping people develop the skills they need to find and keep jobs. This may be a role where the course is useful because it teaches the essential skills for the 21st-century workplace, which workforce development specialists need to know to best help others. In addition, the course directly addresses the technology-driven career landscape and its connection to workplace success.

See salaries and explore the career path for Workforce Development Specialist

Employment Specialist

Employment Specialists assist people in finding suitable employment. In this kind of role, an understanding of the 21st century workplace as it is impacted by technology is critical, which is why this course may be useful. This course explains the technology-driven career landscape and its connection to workplace success, so it is helpful for those embarking on a career as an employment specialist, who will need to understand how tech relates to work.

See salaries and explore the career path for Employment Specialist

Program Coordinator

Program Coordinators manage and organize programs, often involving education or training. The course has particular application for this kind of role because it discusses how to assess service needs, define one’s role in the service plan, and guide individuals through the digital divide. A program coordinator would be well-served by understanding how to help people navigate the complexities of a technology-driven landscape, which this course addresses directly.

See salaries and explore the career path for Program Coordinator

Training Facilitator

Training Facilitators lead instructional sessions to help people learn new skills or acquire new knowledge. This may be a role where the course is useful since it covers the essential skills for the 21st-century workplace, which would be important for a training facilitator to understand. This course may be useful as it covers the digital divide, which is often an important consideration when training adults who may have varied levels of comfort with technology.

See salaries and explore the career path for Training Facilitator

Career Counselor

Career Counselors guide individuals in their career paths. Career counselors help clients explore options, develop plans, and achieve their professional goals which means that this course may be useful. The course covers the technology-driven career landscape and its connection to personal and workplace success. Understanding this landscape is important to the work of a career counselor. In particular, this course discusses the impact of technology on the workplace, important insight for this kind of work.

See salaries and explore the career path for Career Counselor

Community Outreach Coordinator

A Community Outreach Coordinator connects community members with valuable resources and programs. This is a role where this course may be useful because it covers the skills and knowledge to assess service needs and guide individuals through the digital divide. This course will be helpful because understanding the 21st century workplace will allow you to help those in need find work and engage in safe online activities.

See salaries and explore the career path for Community Outreach Coordinator

Instructional Designer

Instructional Designers create educational materials that help people learn new skills. The course may be useful for this role, given that an understanding of technology in the 21st Century, along with the ability to help people navigate the digital divide, would help the instructional designer create materials that are relevant for today's workplace. The course’s discussion of how to support others as they engage in online activities is particularly useful for those who design instructional materials.

See salaries and explore the career path for Instructional Designer

Technology Support Specialist

Technology Support Specialists help people with technical issues. This is a role where this course may be useful given that the course focuses on how technology impacts the workplace. An understanding of the digital landscape and how to help others engage in online activities is of particular relevance for a technology support specialist. The course allows learners to explore the impact of technology on the workplace, which is helpful for those who wish to work in technology support.

See salaries and explore the career path for Technology Support Specialist

Information Technology Consultant

Information Technology Consultants advise organizations on making the most of their technology resources. This may be a role where the course is helpful because it gives an overview of the impact of technology on the workplace and the skills required to succeed in the 21st century workplace. The course also touches upon how to support individuals as they engage in online activities, which provides a valuable perspective for a technology consultant.

See salaries and explore the career path for Information Technology Consultant

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in The New Digital Workplace.

Office 2019 For Seniors For Dummies

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Provides a broad overview of digital literacy concepts, making it a useful resource for those new to the digital workplace. It covers topics such as internet safety, using social media, and understanding different types of software. While not directly focused on digital navigation, it provides a solid foundation for understanding the challenges faced by individuals navigating the digital world. It good reference for understanding basic concepts.

Office 2019 For Seniors For Dummies

Paperback

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Office 2019 For Seniors For Dummies

Kindle Edition

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Presentation Book

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Introduces basic design principles that are useful for creating accessible and engaging digital content. It covers topics such as typography, color theory, and layout. While not directly related to digital navigation, understanding these principles can help you create more effective training materials and resources for individuals navigating the digital world. It is more valuable as additional reading than as a current reference.

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Effort

5 hours

Level

Introductory

Via

Coursera

Institution

Goodwill Industries International

Instructor

Goodwill Academy

Session

January 13, 2025 - February 10, 2025

Language

English

Good to know

Covers essential skills for thriving in a technology-driven environment, which is beneficial for both personal and professional development

Developed by Goodwill Industries International, which has a long history of workforce development and community empowerment

Explores the impact of technology on the workplace, which is highly relevant for those entering or re-entering the workforce

Belongs to a Digital Navigator Specialization Certificate, suggesting a comprehensive and detailed approach to the subject matter

Requires completion of other courses in the Digital Navigator Specialization Certificate, which may be a barrier for some learners

Share and help others discover this course.

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