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Hear how the City of Seattle and King County are stepping up to the challenge to enable their teams to provide citizen services – from their living rooms.
Read more
Hear how the City of Seattle and King County are stepping up to the challenge to enable their teams to provide citizen services – from their living rooms.
Read more
Hear how the City of Seattle and King County are stepping up to the challenge to enable their teams to provide citizen services – from their living rooms.
The COVID-19 crisis has turned the government workforce upside down and created challenges like never before. That’s on top of the already existing IT skills gaps faced by State and Local governments. When running remote teams, it’s very easy for upskilling and reskilling to be abandoned and become lost in the day-to-day, but with the different workload requirements presented by the “new normal” we find ourselves with an opportunity to upskill our teams with an agile and iterative approach to technology learning. Hear how the City of Seattle and King County are stepping up to the challenge to enable their teams to provide citizen services – from their living rooms.
Register for this course and see more details by visiting:
OpenCourser.com/course/drfx9q/how
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What's inside
Syllabus
How to Provide Seamless Citizen Services - From Your Living Room
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Targeted to Local and State government employees
Meets the immediate need to upskill and reskill teams for remote work
Shares case studies from the City of Seattle and King County
May require existing skills in citizen service
Save this course
Save How to Provide Seamless Citizen Services - From Your Living Room to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in How to Provide Seamless Citizen Services - From Your Living Room with these
activities:
Review communication and interpersonal skills
Show steps
Enhance your communication and interpersonal skills, which are crucial for effective remote work and collaboration.
Browse courses on
Communication Skills
Show steps
-
Read articles or books on communication and interpersonal skills
-
Practice active listening and empathy in your interactions
-
Seek feedback from colleagues or a mentor on your communication style
Organize and review course materials
Show steps
Set yourself up for success by organizing your course materials, ensuring easy access to important notes and resources throughout the learning process.
Show steps
-
Gather and organize all course materials, including notes, assignments, and readings
-
Create a system for storing and retrieving materials conveniently
-
Review materials regularly to reinforce learning and prepare for upcoming sessions
Explore online tutorials on remote work tools and technologies
Show steps
Supplement your learning by seeking out online tutorials that provide practical guidance on using specific tools and technologies for remote work.
Show steps
-
Identify online tutorials or resources that align with your skill level and learning goals
-
Follow the tutorials step-by-step, practicing and experimenting with the tools
-
Refer back to the tutorials as needed to refresh your knowledge and troubleshoot
Four other activities
Expand to see all activities and additional details
Show all seven activities
Engage in peer discussions on best practices for remote work
Show steps
Connect with peers to share experiences, exchange ideas, and learn from their perspectives on effective remote work practices.
Show steps
-
Identify a group of peers or colleagues who are also working remotely
-
Schedule regular meetings or discussions to share knowledge and best practices
-
Actively participate in the discussions, contribute your experiences, and seek feedback
Practice running remote meetings effectively
Show steps
Immerse yourself in practicing running remote meetings to become comfortable with the meeting tools and virtual setup.
Show steps
-
Set up a virtual meeting with a colleague or friend
-
Practice facilitating the meeting using the chosen tool
-
Give each other feedback on meeting management and communication
Attend a workshop on remote team management
Show steps
Gain valuable insights and tools for effectively managing remote teams, including communication strategies, team building, and performance evaluation.
Browse courses on
Remote Team Management
Show steps
-
Identify and register for a reputable workshop on remote team management
-
Participate actively in the workshop, ask questions, and engage with the facilitator and other attendees
-
Apply the knowledge and techniques gained from the workshop to your own remote team
Implement a remote communication and collaboration tool
Show steps
Get hands-on experience by implementing a new remote communication and collaboration tool, improving team communication and workflow.
Browse courses on
Collaboration Tools
Show steps
-
Research and evaluate different remote communication and collaboration tools
-
Select a tool that aligns with your team's needs and budget
-
Implement the tool, provide training to your team, and monitor its usage
-
Collect feedback from your team and make adjustments as needed
Review communication and interpersonal skills
Show steps
Enhance your communication and interpersonal skills, which are crucial for effective remote work and collaboration.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Read articles or books on communication and interpersonal skills
- Practice active listening and empathy in your interactions
- Seek feedback from colleagues or a mentor on your communication style
Organize and review course materials
Show steps
Set yourself up for success by organizing your course materials, ensuring easy access to important notes and resources throughout the learning process.
Show steps
Show steps
Show steps
- Gather and organize all course materials, including notes, assignments, and readings
- Create a system for storing and retrieving materials conveniently
- Review materials regularly to reinforce learning and prepare for upcoming sessions
Explore online tutorials on remote work tools and technologies
Show steps
Supplement your learning by seeking out online tutorials that provide practical guidance on using specific tools and technologies for remote work.
Show steps
Show steps
Show steps
- Identify online tutorials or resources that align with your skill level and learning goals
- Follow the tutorials step-by-step, practicing and experimenting with the tools
- Refer back to the tutorials as needed to refresh your knowledge and troubleshoot
Four other activities
Expand to see all activities and additional details
Show all seven activities
Engage in peer discussions on best practices for remote work
Show steps
Connect with peers to share experiences, exchange ideas, and learn from their perspectives on effective remote work practices.
Show steps
Show steps
Show steps
- Identify a group of peers or colleagues who are also working remotely
- Schedule regular meetings or discussions to share knowledge and best practices
- Actively participate in the discussions, contribute your experiences, and seek feedback
Practice running remote meetings effectively
Show steps
Immerse yourself in practicing running remote meetings to become comfortable with the meeting tools and virtual setup.
Show steps
Show steps
Show steps
- Set up a virtual meeting with a colleague or friend
- Practice facilitating the meeting using the chosen tool
- Give each other feedback on meeting management and communication
Attend a workshop on remote team management
Show steps
Gain valuable insights and tools for effectively managing remote teams, including communication strategies, team building, and performance evaluation.
Browse courses on
Remote Team Management
Show steps
Show steps
Show steps
- Identify and register for a reputable workshop on remote team management
- Participate actively in the workshop, ask questions, and engage with the facilitator and other attendees
- Apply the knowledge and techniques gained from the workshop to your own remote team
Implement a remote communication and collaboration tool
Show steps
Get hands-on experience by implementing a new remote communication and collaboration tool, improving team communication and workflow.
Browse courses on
Collaboration Tools
Show steps
Show steps
Show steps
- Research and evaluate different remote communication and collaboration tools
- Select a tool that aligns with your team's needs and budget
- Implement the tool, provide training to your team, and monitor its usage
- Collect feedback from your team and make adjustments as needed
Career center
Learners who complete How to Provide Seamless Citizen Services - From Your Living Room will develop knowledge and skills
that may be useful to these careers:
IT Project Manager
IT Project Manager
IT Project Managers are responsible for planning, executing, and closing out IT projects. They work with a variety of stakeholders to ensure that projects are completed on time, within budget, and to the required quality standards. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for IT Project Managers as it provides insights into how to manage and execute IT projects in a remote work environment. The course also covers topics such as agile project management and DevOps, which are essential for IT Project Managers in today's rapidly changing IT landscape.
Business Analyst
Business Analyst
Business Analysts work with stakeholders to understand their business needs and then develop solutions to meet those needs. They may work on a variety of projects, such as new product development, process improvement, or system implementation. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for Business Analysts as it provides insights into how to gather and analyze requirements, and develop and implement solutions in a remote work environment. The course also covers topics such as agile development and user experience design, which are essential for Business Analysts in today's rapidly changing business landscape.
Solution Architect
Solution Architect
Solution Architects design and develop software solutions for businesses. They work with stakeholders to understand their business needs and then develop and implement solutions that meet those needs. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for Solution Architects as it provides insights into how to design and develop software solutions in a remote work environment. The course also covers topics such as cloud computing and microservices, which are essential for Solution Architects in today's rapidly changing IT landscape.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with a variety of programming languages and technologies to create software that meets the needs of users. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for Software Engineers as it provides insights into how to design and develop software in a remote work environment. The course also covers topics such as agile development and DevOps, which are essential for Software Engineers in today's rapidly changing IT landscape.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They use a variety of statistical and data mining techniques to identify trends, patterns, and insights in data. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for Data Analysts as it provides insights into how to collect, analyze, and interpret data in a remote work environment. The course also covers topics such as big data and data visualization, which are essential for Data Analysts in today's rapidly changing data landscape.
DevOps Engineer
DevOps Engineer
DevOps Engineers work to bridge the gap between development and operations teams. They are responsible for ensuring that software is deployed and maintained in a reliable and efficient manner. The course "How to Provide Seamless Citizen Services - From Your Living Room" can be helpful for DevOps Engineers as it provides insights into how to deploy and maintain software in a remote work environment. The course also covers topics such as continuous integration and continuous delivery, which are essential for DevOps Engineers in today's rapidly changing IT landscape.
Cloud Architect
Cloud Architect
Cloud Architects design and implement cloud computing solutions for businesses. They work with stakeholders to understand their business needs and then develop and implement solutions that meet those needs. The course "How to Provide Seamless Citizen Services - From Your Living Room" may be helpful for Cloud Architects as it provides insights into how to design and implement cloud computing solutions in a remote work environment.
Cybersecurity Analyst
Cybersecurity Analyst
Cybersecurity Analysts protect computer networks and systems from unauthorized access, use, disclosure, disruption, modification, or destruction. They work with a variety of security tools and technologies to identify and mitigate security threats. The course "How to Provide Seamless Citizen Services - From Your Living Room" may be helpful for Cybersecurity Analysts as it provides insights into how to protect computer networks and systems from unauthorized access in a remote work environment.
IT Manager
IT Manager
IT Managers are responsible for planning, organizing, and directing the IT department of an organization. They work with a variety of stakeholders to ensure that the IT department is meeting the needs of the organization. The course "How to Provide Seamless Citizen Services - From Your Living Room" may be helpful for IT Managers as it provides insights into how to manage an IT department in a remote work environment.
Network Administrator
Network Administrator
Network Administrators are responsible for managing and maintaining computer networks. They work with a variety of networking hardware and software to ensure that networks are running smoothly and efficiently. The course "How to Provide Seamless Citizen Services - From Your Living Room" may be helpful for Network Administrators as it provides insights into how to manage and maintain computer networks in a remote work environment.
For more career information including salaries, visit:
OpenCourser.com/course/drfx9q/how
Reading list
We've selected ten books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
How to Provide Seamless Citizen Services - From Your Living Room.
Provides practical advice on how to manage and lead remote teams effectively. It covers topics such as setting expectations, building trust, and communicating effectively.
Classic in the field of innovation. It explains why large, successful companies often fail to innovate and how they can overcome this challenge.
Provides a practical guide to using the Lean Startup methodology to develop and launch new products and services.
Provides a vision for the future of government and how it can be transformed to meet the challenges of the 21st century.
Save
Provides a practical guide to using data to improve government services.
Provides a clear and concise introduction to machine learning and how it can be used to solve real-world problems.
Save
Provides a comprehensive overview of deep learning and how it can be used to solve real-world problems.
Provides a comprehensive overview of reinforcement learning and how it can be used to solve real-world problems.
Provides a comprehensive overview of natural language processing and how it can be used to solve real-world problems.
Save
Provides a comprehensive overview of computer vision and how it can be used to solve real-world problems.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/drfx9q/how
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Time
43 hours
Level
Introductory
Via
Pluralsight
Instructor
Pluralsight LIVE
Language
English
Good to know
Targeted to Local and State government employees
Meets the immediate need to upskill and reskill teams for remote work
Shares case studies from the City of Seattle and King County
May require existing skills in citizen service
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